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All Journal Jurnal Online Mahasiswa (JOM) Bidang Teknik dan Sains Jurnal JUMPED (Jurnal Manajemen Pendidikan) Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Ilmu Ilmu Agribisnis: Journal of Agribusiness Science Social, Humanities, and Educational Studies (SHEs): Conference Series Jurnal Teknimedia: Teknologi Informasi dan Multimedia Jurnal Pengabdian kepada Masyarakat Jurnal Ilmu Kesehatan dan Gizi Karimah Tauhid IQRA : Jurnal Magister Pendidikan Islam Jurnal Sains dan Kesehatan Darussalam Amarthapura: Historical Studies Journal Langgong: Jurnal Ilmu Sosial dan Humaniora Edukasi Elita : Jurnal Inovasi Pendidikan Jurnal Pengabdian Masyarakat Indonesia (JPMI) Nusantara Mengabdi kepada Negeri Jurnal Akuntansi Keuangan Dan Perpajakan Jurnal Sains & Kesehatan Darussalam INSTALL: Information System and Technology Journal Jurnal Pengabdian Masyarakat Hutan
Muhammad Azmi
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Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : INSTALL: Information System and Technology Journal

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Measuring and Managing Go-Jek Driver Delivery Quality with COBIT Framework Kalistowen Bie; I Made Suliana; Muhammad Azmi; Trifebi Shina Sabrila; Abdul Latif; Ratna Lindawati
INSTALL: Information System and Technology Journal Vol 1 No 2 (2024): INSTALL : Information System and Technology Journal
Publisher : LPPM Universitas Sari Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33859/install.v1i2.801

Abstract

This research explores methods and strategies to more effectively measure and manage the delivery quality performed by Gojek drivers. In the digital era, app-based transportation services like Gojek have become an integral part of society. Ensuring high delivery quality requires a deep understanding of influencing factors such as timeliness, condition of goods, and customer satisfaction. By leveraging technology and data analysis, Gojek can identify areas needing improvement and implement appropriate solutions. This study uses the COBIT 5 framework to assess and enhance delivery quality. The findings indicate that the IT governance maturity level of Gojek in the EDM 02 and DSS 03 domains is at level 3 (Established). However, there is a gap that needs to be addressed to reach the desired level of 5 (Optimizing). Recommendations are provided to bridge this gap by implementing consistent standard processes across the company.
Co-Authors Abd. Rahim Razaq Abdul Aziz Abdul Latif Angelina Novita Silaban Azharil Kalam Azizah Putri Fahira Azzahrah, Nabillah Bahaking Rama David Andrio Desi Desi, Desi Dewi Artha Hutasoit Dwi Arini Edward HS Elvi Rahmi Essy Viona Sihombing Fariz Satya Fardan Fauziah Fauziah Fitriani Fitriani Gimin Gimin Gugun Paqta Hasnah Faizah AR I Made Suliana Jamil Jamil Jamil Jamil Kalistowen Bie Kevin Renaldi Listiawan Khairunnazri Ktut Murniati M. Amrul Khoiri Marsudi Marsudi Muh. Fahrurrozi Muhamad Sopyan Muhammad Mu’azamsyah Prayoga Dwi Guna Rahma, Rahma Aulia Husen Ramadani, Jerry Ratna Lindawati Resi, Resi Rita astuti Rizal Izmi Kusumawijaya Saepul Anwar Sainal A. Salsa, Salsa aulia Savira Dwi Kurnia Siti Marfuah Sri Banun Syarah, Siti Syarah fatiqiyah Syukri Syaputra Trifebi Shina Sabrila Ummi Issayyidah Wan Abbas Zakaria Wingkolatin Wingkolatin Yudi Sutaryana Yulistian Hidayaty Yuni Dewi Safrida Yusran Yusran Zahra Zahra Zarwinda, Irma