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All Journal ASKETIK: Jurnal Agama dan Perubahan Sosial Jurnal Komunikasi Profesional Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Dedication : Jurnal Pengabdian Masyarakat Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Majalah Ilmiah Cahaya Ilmu Journal of Administrative and Sosial Science (JASS) Journal of Management and Social Sciences International Journal of Scientific Multidisciplinary Research (IJSMR) Jurnal Sadewa: Publikasi Ilmu Pendidikan, Pembelajaran dan Ilmu Sosial MULTIPLE: Journal of Global and Multidisciplinary Mutiara : Jurnal Ilmiah Multidisiplin Indonesia Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial International Journal of Social Science and Humanity Wissen: Jurnal Ilmu Sosial dan Humaniora Aksi Kita: Jurnal Pengabdian Kepada Masyarakat Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Jurnal Riset Sosial Humaniora dan Pendidikan
Nihayatus Sholichah
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Social Sciences Transportation Other

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Public Service Accountability At The Regional Drinking Water Company (PDAM) Of Sidoarjo Regency In Providing Clean Water Dimas Pebrianto; Ika Devy pramudiana; Nihayatus Sholichah
International Journal of Social Science and Humanity Vol. 3 No. 2 (2026): June: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i2.651

Abstract

This study aims to analyze the accountability of public services at the Sidoarjo Regency Water Company (PDAM) in providing clean water to the community. The research focuses on service transparency, responses to public complaints, accountability in services, as well as challenges and efforts to improve accountability in public services. This study applies a qualitative approach with a descriptive research type. Data were collected through interviews, observations, and documentation with informants consisting of PDAM employees and community members who use clean water services. Data analysis using the Miles and Huberman interactive model consists of data reduction, data presentation, and conclusion drawing. The research findings indicate that public service accountability at the Sidoarjo Regency PDAM has been carried out through the provision of service information, public complaint channels, and responses to customer complaints. Transparency in services is implemented through direct and digital media, while service responsiveness is realized through the handling of public complaints by service units and technical officers in the field. However, service implementation still faces challenges such as limited human resources, the condition of the aging water distribution network infrastructure, and the unoptimized access to digital services for the community. This study recommends improving infrastructure quality, strengthening digital technology-based service systems, and enhancing human resource capabilities to support more transparent, responsive, and accountable public services.
Evaluation of the Training Program for Homeless and Beggars at the Social Rehabilitation UPTD Bina Karya Pasuruan: A Public Policy Perspective Agung Purnomo; Ika Devy Pramudiana; Nihayatus Sholichah
International Journal of Social Science and Humanity Vol. 3 No. 1 (2026): March: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v3i1.679

Abstract

This study evaluates the effectiveness of vocational training programs for homeless persons and beggars at the UPT Rehabilitasi Sosial Bina Karya Pasuruan, East Java, Indonesia, through a public policy perspective. Drawing on Edi Sutrisno’s (2007) effectiveness indicators—comprising program comprehension, targeting accuracy, time management, goal attainment, and visible behavioral change—the research employs a qualitative descriptive method. Data were collected through participatory observation, in-depth interviews with nine key subjects (social rehabilitation staff, social workers, and skills instructors) and four beneficiary informants, and documentary analysis. The findings reveal that the program has not yet reached an effective level of implementation. Key inhibiting factors include mismatches between beneficiaries’ backgrounds and available skill tracks, outdated program design, low intrinsic motivation among clients, and limited post-rehabilitation follow-up. Supporting factors include the availability of qualified instructors, adequate facilities and infrastructure, and a generally high willingness among beneficiaries to participate in activities. The study concludes that a policy redesign is necessary, incorporating needs-based program planning, enhanced motivational interventions, updated curriculum content aligned with current labor market demands, and strengthened inter-agency collaboration. These findings contribute to public policy discourse on social welfare program evaluation and offer practical recommendations for government rehabilitation institutions.
Co-Authors Agung purnomo Aris Sunarya Aura Alviani Zahra Charity Oktoliya Dandy Patria Dandy Patria W Dandy Patrija W Dimas Pebrianto Dzuu Washfi Azhmi Fatah, Zainal Febian, Denny Fedianty Augustinah Firdiansyah Arief Arianto Hilmi Nur Huda Al Mubaroq I Nyoman Teja Kusuma Ika Devi Pramudiana Ika Devy Pramudiana Ika Devy Pramudiana Ika Devy Pramudiana Kamariyah, Sri Lafina, Alfonsus Rahanratu M. Mario Alfian Mariah bt Darus Mas’odi Mas’odi Mimik Indayana Mohammad Jainuri Jayanto Nanang Sujianto Nur Rusydina bt Khadzali Pramudiana, Ika Devi Putra, Kresna Adhi Prahmana Raditya Adi Kartika Rizki Amalia Oktaviana Sapto Pramono Slamet Hariyono Sri Kamariyah Sri Kamariyah Sri Khamariyah Sri Roekminiati Sugiono Sugiono SUTIKNO Ulu, Valeria Uyum, Lina Lafilatul Vonny Carnela Febri Rustandy Wardhono, Hendro Widi Astuti Widyawati Widyawati Widyawati Widyawati Widyawati Wijianto Wijianto Yulafreean Dwi Andianto