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All Journal I-ECONOMICS: A Research Journal on Islamic Economics International Journal of Artificial Intelligence Research Jurnal Manajemen Bisnis dan Keuangan Jurnal Pengabdian Masyarakat Madani Kontigensi: Jurnal Ilmiah Manajemen Jurnal Pajak dan Bisnis (Journal of Tax and Business) Journal Islamic Economics Ad Diwan Jurnal Peradaban Masyarakat (JPM) International Journal of Economics (IJEC) International Journal of Sharia Business Management An Nuqud: Journal of Islamic Economics Journal of Law, Education and Business Riwayat: Educational Journal of History and Humanities Implikasi: Jurnal Manajemen Sumber Daya Manusia Dinamika: Jurnal Pengabdian Masyarakat International Conference on Islamic Economic Idarah: Jurnal Manajemen Pemasaran
Kumala, Destiana
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Journal : An Nuqud: Journal of Islamic Economics

 1 
ANALISIS PENGALAMAN PERJALANAN UMRAH TENTANG KEPUASAN JEMAAH UMRAH PENYANDANG DISABILITAS Aji, Rizky Albar Pandu; Ferdinand, Novingky; Kumala, Destiana
An Nuqud Journal of Islamic Economics Vol 4 No 1 (2025): AN NUQUD
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN PADA MASYARAKAT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51192/annuqud.v4i1.1962

Abstract

Performing Umrah is a profound spiritual aspiration for every Muslim, including individuals with disabilities. The journey to the holy land, which includes various rituals and worship activities, requires careful preparation, especially for those with special needs. This qualitative case study investigates the service strategies used by PT XYZ, Kebon Jeruk, a travel agency, to increase the satisfaction of Umrah pilgrims with disabilities. Data were collected through in-depth interviews with key personnel at PT XYZ and observation of their operational procedures. The findings show that PT XYZ's service strategy, which includes personal introduction to pilgrims with disabilities, specialized assistance, and comprehensive fulfillment of their unique needs, is highly effective. The provision of adequate facilities and thorough preparation ensure that Umrah trips for people with disabilities are conducted comfortably, safely, and with deep spiritual fulfillment. This effectiveness is further evidenced by prioritizing disabled pilgrims both during the preceding manasik (pilgrimage ritual training) in Indonesia and during the actual pilgrimage activities in the holy land
Co-Authors Abdul Rauf Chaerudin Aji, Rizky Albar Pandu Al Farisi, Muhammad Salman Alfarisi, Muhammad Salman Armawan, Adi Atmanegara, Wiliam Awan Darmawan Ayu Purnama Dailibas, Dailibas Dedy Darmawan El Hasan, Sawqi Saad Eryandi, Eryandi Farisi, Muhammad Salman Al Ferdinand, Novingky Feriyanto, Ade Gunawan, Adriani Harsanto, Molbi Febrio Haryadi, Rofiq Noorman Hasan, Sawqi Saad El Herawati, Ermi Indra Lesmana Kusmara, Ardi Kusyana, Kusyana Malik, Muhammad Akmal Ibnu Maulana, Arman Maulidia, Nur Fajar Melinda, Vera Muhamad Komarudin Muliyadi Muliyadi Mustika, Indri Ayu Mutaufiq, Ali Nasution, Raden Pratama, Ade Rafli Putri, Siti Julfa Sa`Diah Rizky Maulana, Rizky Siti Aminah Sopiati Sopiati Suherman, Cecep Sukardi Sukardi Supriatal, Supriatal Teguh Pribadi Usman Usman Usman, HM Utarindasari, Destiana Wasan, Guruh Herman Yundira, Viska