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All Journal YUME : Journal of Management JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) International Journal of Economics Development Research (IJEDR) Jurnal Ilmiah Manajemen Kesatuan Psikoborneo : Jurnal Ilmiah Psikologi Djtechno: Jurnal Teknologi Informasi Anglophile Journal Skyhawk: Jurnal Aviasi Indonesia Algoritme Jurnal Mahasiswa Teknik Informatika Technologica Jurnal Bangun Manajemen Journal of Applied Business and Technology Eduvest - Journal of Universal Studies Jurnal Manajemen Sistem Informasi Reflection: Education and Pedagogical Insights PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Luxury: Landscape of Business Administration Interconnection: An Economic Perspective Horizon Nexus Synergy: A Business Perspective Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Journal of International Multidisciplinary Research JER (Jurnal Ekonomi Regional) JPPM : Jurnal Pengabdian dan Pemberdayaan Masyarakat
Cecilia, Cecilia
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Religion Aerospace Engineering Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Health Professions Languange, Linguistic, Communication & Media Neuroscience Social Sciences Other

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Journal : Luxury: Landscape of Business Administration

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Customer Satisfaction with Online Food Delivery Services Suhardjo, Suhardjo; Renaldo, Nicholas; Sevendy, Tandy; Wahid, Nabila; Cecilia, Cecilia
Luxury: Landscape of Business Administration Vol. 1 No. 2 (2023): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v1i2.27

Abstract

The rapid growth of online food delivery services in Indonesia, especially in Pekanbaru, has led to changes in consumer behavior. As a result, companies need to focus on various factors that can enhance customer satisfaction. This study investigates how service quality, promotional activities, and the user-friendliness of the delivery app impact customer satisfaction within this context. Sampling was conducted using a non-probability technique due to the unequal opportunity for all individuals to be part of the sample. The Roscoe approach was used to determine the sample size, resulting in 150 respondents. Data was collected through a questionnaire using a 5-point Likert scale, and analysis was performed using multiple linear regression and the SPSS 21 software. The findings of the study demonstrate that service quality, promotions, and ease of using the app all have a significant influence on customer satisfaction.
Use of AI-based Banking Applications for Customer Service Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Andi, Andi; Putri, Novita Yulia; Hutahuruk, Marice Br; Renaldo, Nicholas; Musa, Sulaiman; Cecilia, Cecilia
Luxury: Landscape of Business Administration Vol. 2 No. 2 (2024): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v2i2.100

Abstract

This paper explores the state-of-the-art advancements in AI-based banking applications and their impact on customer service, focusing on their capabilities, benefits, and potential challenges. The descriptive qualitative method is used to examine real-world applications of AI in banking, focusing on their operational mechanisms and influence on customer experiences. The data analysis process involves the following steps: Thematic Analysis, Comparative Analysis, and Content Analysis. AI technologies such as chatbots, virtual assistants, and fraud detection systems enhance operational efficiency, provide personalized experiences, and improve security in banking. AI-based banking applications have significantly enhanced customer service by improving operational efficiency, personalization, and security, leading to higher customer satisfaction. Future research can investigate frameworks for ensuring fairness, transparency, and accountability in AI-driven customer service systems.
A Qualitative Study on the Role of Big Data Technology in Influencing Capital Structure, Profitability, Dividend Policy, Firm Performance, Firm Value, and Sustainability Renaldo, Nicholas; Junaedi, Achmad Tavip; Suhardjo, Suhardjo; Andi, Andi; Wahid, Nabila; Cecilia, Cecilia
Luxury: Landscape of Business Administration Vol. 3 No. 1 (2025): Luxury: Landscape of Business Administration
Publisher : First Ciera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61230/luxury.v3i1.120

Abstract

This study seeks to explore how organizations perceive and utilize Big Data technology in shaping financial and sustainability strategies. This study also develops a new measurement for Big Data Technology variable. This study employs a qualitative research design using a multiple case study approach to gain in-depth insights into how firms adopt and interpret Big Data technology in relation to financial and sustainability outcomes. Data will be transcribed and coded using qualitative analysis software. Big Data Technology have a great effect on Capital Structure, Profitability, Dividend Policy, Firm Performance, Firm Value, and Sustainability. Big Data is not just a technological tool, but a strategic asset that supports integrated decision-making across both financial and non-financial performance areas. Future studies could use quantitative or mixed-method approaches to test hypotheses derived from this qualitative research, such as measuring the impact of Big Data maturity on profitability or ESG scores.
Co-Authors Achmad Tavip Junaedi Aminuyati Amries Rusli Tanjung Andi Andi Angga Kusuma, Aditya Ardiyanto, Fahrian Tri Ariantoro, Tri Rizqi Augustine, Yvonne Awang Setiawan Wicaksono Buntu, Nasar Cahyo, Dimas Hari Chandra, Delvani Kathy Charlie Charlie, Charlie Christabel, Verenia Novelia Citradi, Hanson Conny, Conny Dalil, M Dalil, M. David David Dodi Sofyan Arief, Dodi Sofyan Ellim, Irvan Erick, Erick Fadhliazi, Fadhliazi Faisal Husni, Akhmad Gusrio Tendra Handini, Nurul Sri Hansel, Theodorus Jonathan Harefa , Faonaso Harry Patuan Panjaitan Hendrian Hendrian, Hendrian Hutahuruk, Marice Br Indra, Febryola Indri Yovita irma yunita Islam, Fajar Isti Fadah Jahrizal Jesslyn Verena Rubetta Putih Koto, Jaswar Kyoko, Kyoko Marlim, Yulvia Nora Michelle, Michelle Mukhsin Mukhsin Musa, Sulaiman Mutmainnah Mutmainnah Nicholas Renaldo Putri, Novita Yulia Rahman, Sarli Ratih Puspitasari Rika Juliana Rizaldi Putra Sahala, Bintang Sarjono Sarjono, Sarjono Setiadi, Arif Sevendy, Tandy Silalahi, Ronald Maraden Parlindungan Sri Handini, Nurul Stanford, Dave Suhardjo Surya Safari SD Suyono Suyono Syaputra, Abe Wisnu Syariuddin, Akhmad Sylvia, Sylvia Trikanie, Selly Vania, Chaterine Veronica, Kristy Wahid, Nabila Wati, Yenny Wibowo, Sugeng Wilda Susanti Yandi Anzari Zai, Immanuel