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All Journal JAM : Jurnal Aplikasi Manajemen eCo-Buss Jurnal Ilmiah Manajemen Kesatuan Al-Isyraq: Jurnal Bimbingan, Penyuluhan, dan Konseling Islam JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Journal La Bisecoman Indo-MathEdu Intellectuals Journal Golden Ratio of Marketing and Applied Psychology of Business CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia eCo-Fin MES Management Journal Pengabdian Jurnal Abdimas Jurnal Penelitian Pendidikan Indonesia Maneggio Trends in Applied Sciences, Social Sciences, and Education Atestasi : Jurnal Ilmiah Akuntansi
Lestari, Setyani Dwi
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Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Mathematics Social Sciences Other

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Kinerja pada Karyawan Perusahaan: Apakah Dipengaruhi oleh Iklim Organisasi, Pelatihan, dan Kepemimpinan? Permana, Ilham; Lestari, Setyani Dwi
Trends in Applied Sciences, Social Science, and Education Vol. 1 No. 2 (2023): Desember
Publisher : PT Hakhara Akademia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71383/tase.v1i2.16

Abstract

The purpose of this study was to determine and analyze the effect of Organizational Climate, Training and Leadership on Employee Performance at PT. IHI Power Service Indonesia. Thisstudy uses quantitative research methods with data analysis techniques using Partial Least Square Analysis (PLS). The sample in the study used probability sampling using the simple random sampling method of 100 respondents. The data collection technique is in the form of a questionnaire. The results of the study show that organizational climate has a significant effect on employee performance, training has a significant effect on employee performance, and leadership has a significant effect on employee performance. The R square value obtained in the research was 0.638 or 63.8%. This shows that the Organizational Climate, Training and Leadership variables have a good predictive level of employee performance in research.
Analyzing the Effect of Infrastructure and Facility Quality on Customer Satisfaction Muhdaliha, Eryco; Lestari, Setyani Dwi; Maulana, Panca; Rohman, Abdul
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3471

Abstract

This study aims to determine the effect of infrastructure, facilities, and services on customer satisfaction of Integrated Mass Rapid Transit users in a region. This study uses a descriptive survey method with data collection through questionnaires that have been tested for validity and reliability. The sample of this study involved 95 Integrated Mass Rapid Transit users spread across 13 Integrated Mass Rapid Transit stations, with a purposive sampling technique based on certain criteria such as frequency of use and travel purpose. Data analysis was conducted using SPSS and Structural Equation Modeling (SEM). The results of this study indicate that infrastructure and facilities have a significant effect on customer satisfaction, while services also contribute to increasing user satisfaction. Based on these findings, it is recommended that MRT managers continue to improve the quality of infrastructure, facilities, and services in order to increase customer satisfaction and loyalty. These findings provide an important contribution to the planning and management of more effective and sustainable public transportation, especially in supporting the development of a multimodal and integrated transportation system in the region.
Innovative Leadership in Driving Organizational Innovation and Performance A Systematic Literature Review Nugroho, Heru; Riyadi, Selamet; Lestari, Setyani Dwi; Mudjijah, Slamet
eCo-Fin Vol. 7 No. 1 (2025): eCo-Fin
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/ef.v7i1.2040

Abstract

  This systematic literature review examines the role of innovative leadership in fostering organizational innovation and enhancing performance. Using the PRISMA framework, 131 relevant studies from 2015 to 2024 were analysed to explore the relationships between leadership styles, innovation processes, and organizational outcomes. The results highlight that transformational and creative leadership are pivotal in cultivating a culture of innovation by promoting knowledge sharing, employee engagement, and strategic adaptability. These leadership styles enable organizations to respond effectively to dynamic market demands and emerging challenges, such as digital transformation and sustainability. The study also emphasizes the importance of innovative leadership in achieving organizational performance by aligning strategies with innovation goals and improving overall adaptability. Emerging themes, including digital transformation, sustainability, and entrepreneurial leadership, illustrate the evolving demands placed on leaders in modern contexts. This review bridges gaps in the existing literature by providing a comprehensive synthesis of the impact of innovative leadership on both innovation and performance, while identifying key areas for future research. The findings contribute to the theoretical understanding of innovative leadership and offer practical insights for organizations seeking to thrive in competitive and fast-changing environments.
The Role of Customer-Focused Strategies in Achieving Sustainable Competitive Advantage in The Indonesian Outsourcing Industry Soekotjo, Sundari; Lestari, Setyani Dwi; Muhdaliha, Eryco; Saputro, Adi
Indo-MathEdu Intellectuals Journal Vol. 6 No. 4 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i4.3473

Abstract

This research aims to understand the Role of Customer-Focused Strategies in Achieving Sustainable Competitive Advantage in the Indonesian Outsourcing Industry. This study adopts a qualitative research approach, conducting in-depth interviews with senior executives and managers from leading outsourcing companies in Indonesia. The interviews are focused on understanding the customer-focused practices of the companies, the challenges they face, and the perceived impact on their competitive position. The collected data is then analyzed using thematic analysis to identify key themes and insights. This research also reviews relevant academic literature and industry reports to contextualize the findings and identify best practices from other countries and sectors. The analysis results indicate that the key elements of a successful customer-focused strategy are a deep understanding of customer needs, the ability to tailor service offerings, effective employee engagement and empowerment, and the development of a company-wide culture that prioritizes customer focus and innovation.
Dinamika Inovasi Organisasi dalam Menghadapi Disrupsi AI dan Transformasi Digital untuk Mempertahankan Keunggulan Kompetitif pada Perusahaan Teknologi di Indonesia Maulana, Panca; Riyadi, Selamet; Lestari, Setyani Dwi; Safitra, Ravindra; Nugroho, Heru
Indo-MathEdu Intellectuals Journal Vol. 6 No. 4 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i4.3726

Abstract

Facing the wave of disruption caused by artificial intelligence (AI) and digital transformation, technology companies in Indonesia are required to develop organizational innovations that not only focus on technology but also encompass culture, leadership, and cross-functional collaboration. This research aims to analyze how technology companies maintain their competitive advantage through the integration of innovations across various sectors. Using a mixed-method approach, data was collected through in-depth interviews with industry practitioners and quantitative surveys of leading technology companies. The study results show that companies that are proactive in innovation, adopt AI, and foster a collaborative and experimental culture are able to improve operational efficiency, enhance customer experience, and strengthen market position. The main challenges include cultural resistance, resource limitations, and issues of data security and regulation. However, companies that prioritize visionary leadership and data-driven strategies are proven to be more adaptable to market dynamics. These findings emphasize the importance of a holistic innovation approach to maintain sustainable competitive advantage. This study is expected to provide practical contributions to policymakers and industry players in formulating innovation strategies in the digital era.  
Determinants of Innovative Leadership, Competence, and Motivation through Job Satisfaction to Improve School Performance in Tangerang Nugroho, Heru; Riyadi, Slamet; Lestari, Setyani Dwi; Kusnawan, Agus; Iswati, Heni
eCo-Buss Vol. 8 No. 1 (2025): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v8i1.2850

Abstract

This study aims to assess the impact of innovative leadership styles, as well as competence and motivation, on job satisfaction, and how these factors can enhance school performance in Tangerang. The study also focuses on highlighting the role of job satisfaction as a mediating variable, which is expected to strengthen the relationship between these factors and school performance. A quantitative approach using Structural Equation Modeling (SEM) was employed in this research. The results indicate that innovative leadership, individual competence, and motivation have a significant positive impact on job satisfaction and institutional performance. Additionally, job satisfaction acts as a mediator in the relationship between these three factors and school performance, suggesting that job satisfaction plays a crucial role in driving overall school performance improvements. The findings provide valuable insights for education leaders to focus on the development of innovative leadership, the enhancement of competence, and motivation. By strengthening these three elements, schools can create a more productive and collaborative work environment.
Toward Low-Carbon Mobility: Examining the Influence of Green HRM and Work Engagement on Emission Reduction Through Green Innovation Qodariah; Nugroho, Heru; Oktaviani, Retno Fuji; Lestari, Setyani Dwi; Richter, Ulf Henning
Jurnal Aplikasi Manajemen Vol. 23 No. 2 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.2.19

Abstract

The transportation and motor vehicle sector in Indonesia is recorded as one of the sectors with the highest carbon emissions, which requires serious attention to reduce its negative impact on the environment. This study focuses on Green HRM and Green Work Engagement, two concepts that are increasingly popular in efforts to reduce the negative impact of the automotive industry on the environment. One factor that can be a link in improving environmental performance is Green Innovation. This study was conducted in several automotive industry companies with a large and unknown population; therefore, this study can use non-probability techniques, such as simple random sampling. Based on the online questionnaire distributed to 4 companies, a total of 320 questionnaires were distributed from October to December 2024. Of these, 236 respondents returned complete questionnaires, which can be used as research data. The research data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) to test the research hypothesis. The results of the study show that Green HRM plays a significant role in increasing environmental awareness among employees of automotive industry companies; however, its influence on environmental performance and Green Innovation is not always substantial. Additionally, Green Work Engagement has been shown to have a significant impact on environmental performance. At the same time, Green Innovation serves as a mediator in the relationship between Green Work Engagement and improved environmental performance. However, Green Innovation cannot mediate the influence of Green HRM on environmental performance.
Pengaruh Lingkungan Kerja, Gaya Kepemimpinan, dan Stress Kerja Terhadap Kinerja Karyawan PT. Sinar Eka Selaras Rizky, Hafiz Muhammad; Lestari, Setyani Dwi
MES Management Journal Vol. 4 No. 3 (2025): MES Management Journal 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v4i3.943

Abstract

This study aims to examine and analyze the influence of work environment, leadership style, and job stress on employee performance at PT. Sinar Eka Selaras. A quantitative approach was employed using a survey method and non-probability purposive sampling technique involving 110 respondents. Data were collected through a Likert-scale questionnaire and analyzed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) approach with the assistance of SmartPLS software. The results show that the work environment significantly contributes to improving employee performance. Leadership style is proven to have a positive influence on employee performance. Job stress, however, does not show a significant effect on performance within this model. Collectively, work environment, leadership style, and job stress simultaneously explain 43.7% of the variance in employee performance, while the remaining 56.3% is influenced by other variables not examined in this study. Leadership style emerges as the most significant factor affecting performance. The work environment also shows a significant effect, although to a more moderate extent compared to leadership style. Job stress, in this study, does not have a direct significant impact on employee performance. These findings enrich the human resource management literature—particularly in the context of the public sector and retail technology—while providing a data-driven basis for corporate policy formulation.
Powering Brand Success: The Impact of Firm-Created and User-Generated Content on Equity, Attitude, and Purchase Intentions Soekotjo, Sundari; Lestari, Setyani Dwi; Hendrawan, Koen; Brabo, Nora Andira; Iswati, Heni
Golden Ratio of Marketing and Applied Psychology of Business Vol. 5 No. 1 (2025): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v5i1.81

Abstract

This study aims to analyze the impact of Firm Created Content (FCC) and User Generated Content (UGC) on brand equity and purchase intention of Grab-and-Go coffee brand. In today's digital era, content generated by both companies and users plays a critical role in shaping consumer perceptions of brands. FCC refers to all content created by companies to promote their products and services, while UGC is content created by consumers that reflects their experiences with a product. This research employs a quantitative method using an online survey involving 300 respondents who are consumers of Grab-and-Go coffee. The results of the study indicate that both FCC and UGC have a significant impact on brand equity. High-quality FCC can enhance brand awareness, perceived quality, and consumer loyalty. On the other hand, positive UGC can strengthen the emotional connection between consumers and the brand, as well as increase consumer trust. Furthermore, the study also finds that strong brand equity contributes to an increase in purchase intention. Data shows that 75% of respondents are more likely to purchase Grab-and-Go coffee products after being exposed to engaging content from both the company and users. Through this analysis, the study provides valuable insights for marketers in designing effective content strategies to enhance brand equity and drive purchase intention. The findings are expected to serve as a reference for other coffee companies in leveraging FCC and UGC to achieve a competitive advantage in an increasingly competitive market. The study also recommends that companies be more proactive in encouraging consumer participation in content creation and utilize social media platforms to enhance engagement with their audience.
Financial Literacy at Work: Enhancing Organizational Performance through Employee Training Investments Lestari, Setyani Dwi; Muhdaliha, Eryco; Firdaus, Pantja Maulana; Suhendra, Euphrasia Susy; Brabo, Nora Andira
Atestasi : Jurnal Ilmiah Akuntansi Vol. 7 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v7i2.865

Abstract

This study investigates the impact of financial literacy programs on organizational performance, focusing on how such training influences employee financial behavior, workplace satisfaction, and productivity. Employing a qualitative research methodology, the study utilizes in-depth interviews, focus groups, and document analysis to explore the subjective experiences and perspectives of employees participating in financial literacy initiatives. The results reveal that financial literacy programs significantly enhance employees' financial behaviors, including improved budgeting, saving, and debt management. These improvements lead to increased financial security and reduced stress, contributing to higher workplace satisfaction and engagement. Furthermore, the study finds that financial literacy positively affects organizational performance by reducing absenteeism, lowering turnover rates, and enhancing productivity. Employees with better financial literacy are more likely to participate in employer-sponsored benefits and report greater job satisfaction. The integration of financial literacy into broader employee wellness strategies is shown to be particularly effective, fostering a more holistic approach to employee well-being. Technological advancements, such as digital tools and online platforms, enhance the accessibility and effectiveness of financial literacy programs, making them more engaging and adaptable to various learning preferences. The study concludes that investing in tailored, ongoing financial education is crucial for organizations seeking to improve employee well-being and achieve long-term business success. Future research should continue to explore the long-term effects of financial literacy programs and the role of technology in providing effective financial education.
Co-Authors Abdul Rohman ADI SAPUTRO Alasyhari, Haris Fuad David , David David David Eryco Muhdaliha Etty Susilowati Euphrasia Susy Suhendra Faiqoh, Dina Nadiyah Fatmawati, Krisna Firdaus, Panca Maulana Firdaus, Pantja Maulana Gunarti, Indah Heru Nugroho Iswati, Heni Koen Hendrawan Kusnawan, Agus Leon, Farah Margaretha Mudjijah, Slamet Nora Andira Brabo Permana, Ilham Prasetya, Rizky Eka Qodariah Retno Fuji Oktaviani Reza, Heru Kreshna Richter, Ulf Henning Riyadi , Selamet Rizky, Hafiz Muhammad Safitra, Ravindra Saragih, Andreas Cahya Ucok Raya Persada Selamet Riyadi Slamet Riyadi Soekotjo, Sundari Yuwono, Y.