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All Journal Primanomics : Jurnal Ekonomi & Bisnis YUME : Journal of Management Journal of Management and Leadership Jurnal Ilmiah Manajemen Kesatuan International Journal of Organizational Business Excellence (IJOBEX) Indo-MathEdu Intellectuals Journal The International Conference on Education, Social Sciences and Technology (ICESST) Return : Study of Management, Economic and Bussines Jurnal Nirta: Studi Inovasi Maneggio Green Economics: International Journal of Islamic and Economic Education Atestasi : Jurnal Ilmiah Akuntansi Proceeding of The International Conference on Management, Entrepreneurship, and Business
Eryco Muhdaliha
Universitas Budi Luhur
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Mathematics Social Sciences Other

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Effect of E-Commerce Application, Distribution Management System, and Warehouse Management System in Improving Human Resource Performance Mudjiyono; Setyani Dwi Lestari; Nora Andira Brabo; Eryco Muhdaliha; Heru Kreshna Reza
International Journal of Organizational Business Excellence Vol. 5 No. 1 (2022): June 2022
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Many organizations that run their business processes depend on the individuals within the organization rather than to the system so that problems can occur. If one individual does not exist and consequently hinder the performance of other individuals, such as the example of the division of sales and finance dependence on administration and warehouse divisions. Difficulty serving many customers and many kinds of products, as well as mismatches stock data and reports in real compare by system also raises its own problems in this company. Therefore, the authors are interested in doing research, which this study aims to determine how the effects of the adoption of E-Commerce system, Distribution Management System (DMS), and Warehouse Management system to the performance improvement of human resources in the company Marine Asia Pacific. This study was conducted in individuals who use the system the number of respondents 40 people. The census data collection methods, and data processing using multiple linear regression analysis, assisted with SPSS software version 21. Results of this study showed that the adoption of E-Commerce system, Distribution Management system (DMS), and Warehouse Management system (WMS) had effect on Performance Improvement of Human Resources partially or simultaneously in the MAP company.
The Effect Of Customer Focus Strategy, Corporate Entrepreneurship And Organizational Innovation On Sustainable Competitive Advantage Muhdaliha, Eryco; Jemmy, Jemmy; Firdaus, Panca Maulana; Sugiarto, Dadet; Nugroho, Heru
Maneggio Vol. 1 No. 6 (2024): Maneggio-Dec
Publisher : Pt. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/mfabzg47

Abstract

This research intends to investigate the impact of customer focus strategy, corporate entrepreneurship, and organizational innovation on long-term competitive edge. In the current fast-paced and highly competitive business landscape, achieving a sustainable competitive advantage that organizations constantly evolve and drive innovation. A customer focus strategy emphasizes understanding and meeting customer needs, which enhances customer satisfaction and loyalty. Corporate entrepreneurship fosters a culture of intrapreneurship, empowering employees to drive innovation and strategic growth. Organizational innovation, both technological and non-technological, serves as a catalyst for improving processes, products, and services. This research employs a numerical method, utilizing survey data from selected organizations and analyzing the bonds between variables applying Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings are expected to provide insights into how strategic capabilities, such as knowledge management, social capital integration, and organizational agility, mediate the bonds between these strategies and sustainable market dominance. This research adds to the literature by highlighting the importance of integrating customer focus, entrepreneurship, and innovation to achieve long-term organizational success in a rapidly evolving market landscape.  
The Implementation of Digital Technology to Enhance Energy Business Sustainability Through Operational Performance Improvement Saputro, Adi; Riyadi, Selamet; Lestari, Setyani Dwi; Muhdaliha, Eryco; David, David
Maneggio Vol. 1 No. 6 (2024): Maneggio-Dec
Publisher : Pt. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/ztr7jd54

Abstract

This study investigates the role of digital technology in improving business sustainability in Indonesia's energy sector, focusing on its impact on operational performance. The study aims to investigate how the adoption of digital tools such as automation, smart grid, and data analytics can help improve energy efficiency, reduce operational costs, and promote sustainable business practices. The study takes a quantitative approach and uses SPSS for data analysis to assess the impact of digital technologies on energy companies' operational performance and sustainability. The results show that there is a significant positive correlation between the adoption of digital technologies and both operational performance and business sustainability. These findings suggest that the integration of digital tools can lead to more efficient energy management, reduced costs, and improved sustainability practices in the energy sector. The study provides valuable insights for energy companies and policymakers, offering practical recommendations to aid in the adoption of digital technologies and further promote sustainability efforts in Indonesia's energy industry.
Sentiment Analysis and Factors Influencing the Adoption of Islamic Digital Banking among the Millennial Generation in Indonesia Farida Ayu Avisena Nusantari; Eryco Muhdaliha; Mia Laksmiwati
The International Conference on Education, Social Sciences and Technology (ICESST) Vol. 3 No. 2 (2024): The International Conference on Education, Social Sciences and Technology
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/icesst.v3i2.455

Abstract

This research explores the factors influencing the adoption of Islamic digital banking among millennials in Indonesia. Employing a qualitative approach through a comprehensive literature review, the study analyzes existing research on Islamic digital banking adoption, focusing on academic journals, conference proceedings, and industry reports. The findings reveal that perceived ease of use and usefulness of digital banking services are crucial. Additionally, social influences, such as peer and family recommendations, and personal factors, including demographics and cultural background, significantly impact adoption rates. This research provides valuable insights for Islamic banks in Indonesia to develop targeted strategies for millennial engagement. By understanding these influencing factors, Islamic banks can tailor digital banking services to meet the specific needs and preferences of this demographic, thereby enhancing market penetration and fostering growth within the evolving digital banking landscape.
Leveraging Proptech Management for Improved Organizational Performance in the Property Sector Sugiarto, Dadet; Riyadi, Selamet; Jemmy, Jemmy; Muhdaliha, Eryco; Hidayat, Ravindra Safitra
Maneggio Vol. 2 No. 1 (2025): Maneggio-Feb
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/em0zne17

Abstract

The development of technology has brought significant changes in the property sector, especially through the application of Property Technology (Proptech) in business management. This study aims to analyze the effect of Proptech management on improving organizational performance in the property sector. Using a quantitative approach, data is collected through surveys to property companies that have adopted digital technology in their operations. Regression analysis was used to examine the relationship between the application of Proptech with operational efficiency, profitability, and customer satisfaction. The results showed that Proptech management contributes positively and significantly to improving organizational performance. Digitization of management systems, automation of services, and the use of big data analytics proved to be able to improve the efficiency and competitiveness of the company. In addition, the study identifies factors that moderate the effectiveness of Proptech implementation, such as market conditions, government regulation, and organizational readiness to adopt technology. The findings suggest that companies with higher rates of technology adoption tend to have a greater competitive advantage compared to those still implementing conventional systems. The study also revealed that the main barriers to implementing Proptech include high investment costs, digital infrastructure limitations, and resistance to change on the part of internal companies. Therefore, this study provides recommendations for property companies to develop a comprehensive digital transformation strategy to improve management effectiveness and competitiveness in the industry.
Leadership Strategies to Achieve Organization with Superior Performance David , David; Riyadi , Selamet; Lestari, Setyani Dwi; Saputro, Adi; Muhdaliha, Eryco
Maneggio Vol. 2 No. 1 (2025): Maneggio-Feb
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/xeedbh85

Abstract

Effective leadership strategies play a crucial role in achieving superior organizational performance. Leadership approaches such as transformational, visionary, and participative leadership contribute to enhancing productivity, efficiency, and overall organizational success. This study explores the relationship between leadership strategies and organizational performance, emphasizing how effective leadership can foster a positive work environment, drive employee motivation, and support strategic decision-making. Strong leadership is essential in navigating dynamic business challenges, ensuring adaptability, and promoting sustainable growth. The findings suggest that organizations should prioritize leadership development programs and adopt strategic leadership models to optimize performance. Additionally, fostering a culture of innovation, collaboration, and continuous improvement can further enhance organizational effectiveness. This study highlights the importance of leadership as a key factor in organizational success and provides insights into how leadership strategies can be effectively implemented to achieve long-term competitive advantage. Future research may explore additional factors influencing organizational performance, such as corporate culture and technological advancements.
The Role of Dynamic Pricing to Improve Revenue and Competitive Advantage FAIQOH, DINA NADIYAH; JEMMY, JEMMY; SAPUTRO, ADI; MUHDALIHA, ERYCO; KUSNAWAN, AGUS
Maneggio Vol. 2 No. 1 (2025): Maneggio-Feb
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/fas50936

Abstract

Dynamic pricing is a pricing strategy that allows companies to adjust product prices based on demand, time, and customer behavior. With advances in technology and analytics, the application of this strategy is increasingly widespread, helping companies understand demand patterns in real-time and maximize revenue. Despite providing a competitive advantage, companies must pay attention to transparency and fairness in pricing in order to maintain customer trust. The implementation of dynamic pricing is expected to continue to evolve with the involvement of artificial intelligence and predictive analytics, allowing companies to set prices more accurately according to market conditions. In addition, dynamic pricing also plays a role in supporting sales of products that have a limited shelf life, so as to minimize waste and improve operational efficiency. This strategy also includes dynamic bundle pricing, which can increase customer loyalty through more relevant offers. The provision of discounts in this strategy contributes to an increase in positive interactions and product recommendations, although the impact is often temporary within the retail sector. Overall, dynamic pricing helps companies maintain competitiveness and improve customer satisfaction with more adaptive and data-driven pricing strategies.
THE IMPACT OF CUSTOMER FOCUS STRATEGY ON CLIENT SATISFACTION WITH THE MEDIATING ROLE OF INNOVATION CAPABILITY IN THE IT OUTSOURCING INDUSTRY Hidayat, Ravindra Safitra; Maulana, Panca; Muhdaliha, Eryco
Journal of Management and Leadership Vol. 8 No. 1 (2025): Volume 8 - Nomor 1 - May 2025
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v8i1.845

Abstract

This study aims to analyze the extent to which a customer focus strategy influences client satisfaction in the IT outsourcing industry, considering the mediating role of innovation capability. The key research question is: how does innovation capability strengthen the relationship between a customer focus strategy and client satisfaction? Through surveys and interviews with managers from IT outsourcing companies and their clients, the findings reveal that a customer focus strategy has a significant positive effect on client satisfaction. Additionally, innovation capability acts as a mediator that reinforces this relationship. The data show that companies integrating innovation into their customer service are able to enhance client loyalty and foster a more positive perception of service quality. These findings are particularly relevant in the IT industry, where accurately meeting client needs is crucial for maintaining competitive advantage. The study's implications may also be extended to other sectors, encouraging companies to make innovation an integral part of their service strategy in order to improve customer satisfaction and loyalty on an ongoing basis. Overall, this research offers new insights for practitioners and academics to optimize business strategies by emphasizing innovation, thereby contributing to the development of best practices in IT outsourcing.
Transformasi Digital dan Inovasi Model Bisnis: Strategi Meningkatkan Kinerja Operasional Berkelanjutan Berbasis Kapabilitas Dinamis Saputro, Adi; Riyadi, Selamet; David, David; Muhdaliha, Eryco
Indo-MathEdu Intellectuals Journal Vol. 6 No. 4 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i4.3442

Abstract

Digital transformation has become a core strategy to drive innovation and enhance operational performance in the era of technological disruption. This article aims to analyze the role of business digitalization in simultaneously promoting operational efficiency and business model innovation. Using a systematic literature review of more than 30 academic articles and cross-industry case studies, this study integrates the perspectives of dynamic capabilities, the balanced scorecard, and organizational ambidexterity as analytical frameworks. The findings indicate that the success of digitalization is largely determined by an organization's ability to integrate digital strategy into core business processes, develop sensing, seizing, and transforming capabilities, and balance exploration with exploitation. The study also reveals that implementing technologies such as Big Data Analytics, Artificial Intelligence, and the Internet of Things significantly improves production time efficiency, reduces costs, and enables the creation of new value propositions that better align with customer needs. However, the effectiveness of digital transformation also depends on transformational leadership, organizational culture readiness, and inclusive strategy orchestration. This article recommends an integrative approach to digital transformation, emphasizing sustainable operational excellence through data-driven innovation and adaptive business models.
Analyzing the Effect of Infrastructure and Facility Quality on Customer Satisfaction Muhdaliha, Eryco; Lestari, Setyani Dwi; Maulana, Panca; Rohman, Abdul
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3471

Abstract

This study aims to determine the effect of infrastructure, facilities, and services on customer satisfaction of Integrated Mass Rapid Transit users in a region. This study uses a descriptive survey method with data collection through questionnaires that have been tested for validity and reliability. The sample of this study involved 95 Integrated Mass Rapid Transit users spread across 13 Integrated Mass Rapid Transit stations, with a purposive sampling technique based on certain criteria such as frequency of use and travel purpose. Data analysis was conducted using SPSS and Structural Equation Modeling (SEM). The results of this study indicate that infrastructure and facilities have a significant effect on customer satisfaction, while services also contribute to increasing user satisfaction. Based on these findings, it is recommended that MRT managers continue to improve the quality of infrastructure, facilities, and services in order to increase customer satisfaction and loyalty. These findings provide an important contribution to the planning and management of more effective and sustainable public transportation, especially in supporting the development of a multimodal and integrated transportation system in the region.
Co-Authors Abdul Rohman ADI SAPUTRO Agus Kusnawan Ani Wijayanti David , David David David Dwi Lestari, Setyani E. Susy Suhendra Euphrasia Susy Suhendra Faiqoh, Dina Nadiyah Farida Ayu Avisena Nusantari Firdaus, Panca Maulana Firdaus, Pantja Maulana Heru Nugroho Hidayat, Ravindra Safitra Iswati, Heni Jemmy Jemmy, Jemmy Kusnawan, Agus Lestari, Setyani Dwi Mia Laksmiwati Mudjiyono Nora Andira Brabo Panca Maulana Pantja Maulana Firdaus Putri Suryandari Reza, Heru Kreshna Rinny Meidiyustiani Riyadi , Selamet Selamet Riyadi Selamet Riyadi Setyani Dwi Lestari Setyani Dwi Lestari Soekotjo, Sundari Sugiarto, Dadet