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THE INFLUENCE OF SERVICE QUALITY, PERCEIVED VALUE, AND CUSTOMER SATISFACTION ON THE LOYALTY OF KRL COMMUTERLINE SOLO-JOGJA USERS Taryza Carolina; Bambang Mursito; Sarsono Sarsono
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 1 (2023): IJEBAR, VOL. 07 ISSUE 01, MARCH 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i1.8580

Abstract

The purpose of this study was to determine the effect of customer satisfaction on KRL Commuterline Solo-Jogja user loyalty. The research was conducted on Solo-Jogja Commuterline KRL users. This research method is descriptive quantitative. The population is Solo-Jogja Commuterline KRL users in October-December 2022. A sample of 100 respondents uses a non-probability sampling technique where data is collected by questionnaire. Methods of data analysis with statistical analysis ie. multiple linear regression test, Fttest, t test and coefficient of determination. Data analysis was assisted with the helpiof SPSS software version 25. Based on the resultsifrom the study it can be seen that service quality has a positive and significant effect on KRL Commuterline Solo-Jogja user loyalty. As well as perceived value and customer satisfaction. Keywords: Customer Satisfaction, Perceived Value, Service Quality
TEACHER PERFORMANCE REVIEWING FROM AUTONOMY, WORKLOAD AND JOB SATISFACTION THROUGH BALANCE OF LIFE AND WORK AS MEDIATION IN PRIVATE SCHOOL Chumaira Amalia Fadhilah; Bambang Mursito; Ida Aryati
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 3 (2022): IJEBAR, Vol. 6 Issue 3, September 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i3.6685

Abstract

This research aims to determine the effect of the variables of autonomy, workload and job satisfaction on teacher performance through work-life balance in private schools.The research method uses a quantitative research design. In this study the population taken is the performance of teachers. Based on the information obtained, the total population is 63 respondents. The sample used was 63 respondents who came from a population called the saturated sample. The sampling technique used in this study is a saturated sampling technique. The data analysis technique used is the Partial Least Square (PLS) test. The results showed that the variables of autonomy, workload, and job satisfaction had a positive and significant effect on teacher performance through work-life balance. The results showed that the work-life balance variable had a negative and significant effect on teacher performance. Suggestions from this research, private schools must continue to increase the autonomy, workload, and job satisfaction that exist in the teacher through a balance of life and work, so that the teacher's performance will increase and be better than before. Keywords: Teacher Performance, Autonomy, Workload, Job Satisfaction, Work and Life Balance
KINERJA KARYAWAN DITINJAU DARI GAYA KEPEMIMPINAN TRANSFORMASIONAL, PENGEMBANGAN KARIR DAN KOMUNIKASI (Studi Kasus Pada Karyawan BPJS Ketenagakerjaan Surakarta) Bagus Kuncoro Adi; Bambang Mursito; Sarsono Sarsono
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 1 (2021): Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v14i1.311

Abstract

The purpose of this study was to determine the effect of transformational leadership style, career development and communication on the performance of employees of Surakarta Employment BPJS. This type of research is a quantitative research. The population in this study included all BPJS Ketenagakerjaan employees, totaling 40 people. The sample technique taken is saturated sample technique, so the number of samples in this study amounted to 40 people. Based on the results of the t test it is concluded that transformational leadership style has a positive effect on the performance of BPJS Ketenagakerjaan employees in Surakarta, career development has a positive effect on the performance of BPJS Ketenagakerjaan employees in Surakarta and communication has no positive effect on the performance of BPJS Ketenagakerjaan employees in Surakarta.
Pengaruh Brand Image, Word of Mouth dan Kualitas Pelayanan: Studi pada Konsumen Keppo Resto Walikukun Ngawi Nikita Damayanti; Bambang Mursito; Raisa Aribatul hamidah
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 12 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i12.4586

Abstract

This research aims to understand and analyze the influence of brand image, word of mouth and service quality on purchasing decisions (Study on consumers of Keppo Resto Walikukun Ngawi). Keppo Resto Walikukun, Ngawi is the place for this research. This research uses quantitative methodology. This research was conducted for four months. The population in this study were all consumers of Keppo Resto Walikukun Ngawi. The sample in this study consisted of 100 respondents. This research uses probability Sampling. The research results show that brand image, product diversity and service quality have a positive and significant effect on purchasing decisions at Keppo Resto Walikukun Ngawi. based on the results of the coefficient of determination test, brand image, word of mouth and service quality influence purchasing decisions at Keppo Resto Walikukun Ngawi with variables in the model amounting to 10.6%, while the remaining variables amounting to 89.4% are influenced by other factors not taken into account in this research .
PEMBERDAYAAN EKONOMI MELALUI PELATIHAN PEMBUATAN PUPUK RAMAH LINGKUNGAN “BIOSAKA” BAGI IBU-IBU PKK DESA KEPANJEN Yuli Chomsatu Samrotun; Bambang Mursito; Suhendro; Dyah Dwi Nugraheni; Sari Kurniati
Jurnal Pengabdian kepada Masyarakat Sidoluhur Vol 3 No 02 (2023): Jurnal Pengabdian Masyarakat SIDOLUHUR
Publisher : Universitas Islam Batik Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Permintaan akan pupuk organik terus meningkat, baik di tingkat lokal maupun internasional Pupuk organik dinilai lebih ramah lingkungan daripada pupuk kimia konvensional, dan banyak petani dan konsumen yang lebih memilih bahan alami. Dengan menghasilkan biosaka berkualitas tinggi, ibu-ibu PKK memiliki kesempatan untuk menjual produk mereka dengan harga yang lebih baik, meningkatkan pendapatan keluarga mereka. Semakin banyak masyarakat yang menyadari pentingnya pertanian berkelanjutan dan kelestarian lingkungan. Ini menciptakan peluang bagi ibu-ibu PKK untuk menjelaskan manfaat pupuk organik bagi tanaman dan lingkungan yang lebih sehat. Dengan melakukan pendekatan pemasaran yang tepat, ibu-ibu PKK dapat menarik minat konsumen. Pelatihan dan edukasi ini mencakup teknik pembuatan biosaka yang baik, kualitas produk, serta pengetahuan akan manfaat biosaka. Dengan memperoleh pelatihan ini, ibu-ibu PKK menjadi lebih siap untuk menghasilkan pupuk biosaka berkualitas tinggi dan memiliki nilai daya jual yang lebih baik.
EDUCATION SERVICE MARKETING STRATEGY IN INCREASING THE NUMBER OF STUDENTS IN THE VOCATIONAL SCHOOL OF EDUCATION VOCATIONAL SCHOOL OF BP (PESANTREN BASED) SUBULUL HUDA KEBONSARI, MADIUN Mella Mardayanti; Bambang Mursito; Sudarwati
El-Wasathiya: Jurnal Studi Agama Vol. 9 No. 1 (2021)
Publisher : Sekolah Tinggi Agama Islam Nahdlatul Ulama Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35888/el-wasathiya.v9i1.4394

Abstract

Abstract: This study aims to increase the number of students at SMK BP (Pesantren-based) Subulul Huda Kebonsari, Madiun City, and the existence of competition between educational institutions. So this research was carried out aimed at (1) Knowing the marketing strategy of educational services at SMK BP (Based on Islamic Boarding Schools) Subulul Huda Kebonsari, Madiun City (2) Knowing the supporting and inhibiting factors in the marketing strategy of educational services at SMK BP (Pesantren-based) Subulul Huda Kebonsari Kota Madiun (3) Knowing the implementation of the education service marketing strategy at SMK BP (Pesantren-based) Subulul Huda Kebonsari, Madiun City (4) Knowing the extent of the success achieved. This research uses a descriptive qualitative approach. This research was conducted at SMK BP (Pesantren based) Subulul Huda Kebonsari, Madiun City. The subject of this research is the Principal of the School. The informants of this study were the Head of Administration, Public Relations, Student Affairs, and Students. Data collection techniques using observation, interviews, and documentation and checking the validity of the data used triangulation of sources and methods. The data analysis technique uses an interactive analysis model consisting of data reduction, data presentation, and conclusion drawing. The results showed that: (1) The marketing strategy of educational services carried out by SMK BP (Pesantren-based) Subulul Huda Kebonsari, Madiun City is: (a) Direct marketing, namely by utilizing IT, print, and electronic media. (b) Indirect marketing, namely by conducting outreach to SMP / MTS and the community. (2) Supporting factors, among others, teachers teach according to their fields, geographic location, low prices, high trust from the community. While the inhibiting factors include the number of competitors between institutions, and there are still students who are forced to go to school because of parents (3) The results achieved can compete in terms of products, processes, human resources and have the characteristics of Islamic Boarding School-Based Vocational Schools in both extracurricular and intracurricular fields.
KINERJA DITINJAU DARI GAYA KEPEMIMPINAN, PROFESIONALISME, ETIKA DAN BEBAN KERJA PEGAWAI DINAS PENDIDIKAN DAN KEBUDAYAAN KABUPATEN SUKOHARJO Lucia Purnanita Kristianingsih; Istiatin; Bambang Mursito
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 2 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i2.17164

Abstract

The aim of this study is to determine the simultaneous and partial effects of the variables of leadership style, level of professionalism, ethics, and workload on the performance of employees at the Department of Education and Culture of Sukoharjo Regency. This research was conducted at the Department of Education and Culture of Sukoharjo Regency. It is a correlational study, which seeks to explain asymmetric relationships among the variables studied. The research sample consisted of 98 employees of the Department of Education of Sukoharjo Regency. Data were collected through questionnaires, interviews, observations, and documentation. The data analysis techniques used include multiple regression analysis, F-test, t-test, and the coefficient of determination (R²). The results of the study show that leadership style, level of professionalism, ethics, and workload have a positive and significant effect on the performance of employees at the Department of Education and Culture of Sukoharjo Regency, both partially and simultaneously. The higher the leadership style quality, professionalism, ethics, and workload, the better the performance of the employees at the Sukoharjo Regency Education Department. Keywords: Leadership Style, Professionalism, Ethics, Workload, Performance
PERAN KEPUASAN KERJA SEBAGAI MEDIATOR HUBUNGAN ANTARA PSIKOLOGI CAPITAL DAN DUKUNGAN ORGANISASI TERHADAP PERFORMA KERJA PEGAWAI RS PKU MUHAMMADIYAH KARTASURA ridwan pamungkas; Bambang Mursito; Supawi Pawenang
OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Vol 9 No 2 (2025): OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the effect of psychological capital, organizational support, and job satisfaction on employee job performance and the role of job satisfaction as a mediator of the relationship between psychological capital and support for employee job performance at PKU Muhammadiyah Kartasura Hospital. A quantitative research design is used in this research methodology The population of employees who work at PKU Muhammadiyah Kartasura Hospital totals 65 employees. A census with a sample size of 65 respondents served as the sampling method for this investigation. Data collection using a questionnaire. Data analysis techniques using SmartPLS 3.0 software. The results proved that psychological capital, organizational support, and job satisfaction positively and significantly affected employee performance. As well as psychological capital and organizational support have a positive and significant effect on employee job performance at PKU Muhammadiyah Kartasura Hospital. This proves that the combination of psychologically solid capital and good organizational support can create a work environment conducive to employee job satisfaction and, in turn, improve overall work performance.