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All Journal International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific Asia Pacific Journal of Management and Education

Nair, Rajesh Kumar

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Author-ID : 1739949

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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Articles

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The Effects of Covid19 Pandemic on Tourism Sector Espinoza, Miguel Córdova; Nair, Rajesh Kumar; Mulani, Rafick; Kaakandikar, Rishikaysh; Quispe, Alexandra; Riva, Fiorella
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

In this research, we are going to analyze the effects of Covid 19 pandemic on the human resources management in the tourism sector. MakeMyTrip is Indian online tourism company which provides online travel services, including flight tickets, domestic and international vacation packages, hotel reservations, railways and bus tickets. MakeMyTrip has branch office in New York, Singapore, Kuala Lumpur, Phuket, Bangkok, and Dubai. This sector is one of the most affected by the pandemic. This study aims to analyze how employees adapt to the new needs of the sector and how companies motivate them to meet the organizational goals. The method used in this study was descriptive method in which the data taken from secondary source such as research articles and scientific journal. The results found that as many as 350 employees of MakeMyTrip had been laid off in order to maintain the company financial remain stable. They also reduce their variable costs such as advertising, sales promotions, payment gateway costs, optimized IT infrastructure and expenses related to the operation of their offices and other facilities.

Factors that Lead Amazon.com to A Successful Online Shopping Platform Warrier, Uma; Singh, Padmalini; Jien, Chuah Wei; Kee, Daisy Mui Hung; Yi, Goi Zi; Jiann, Tan Woei; Liang, Tan Yong; SB, Gopika; Nair, Suji; Nair, Rajesh Kumar; Lokhande, Swapnil Digambar; Ganatra, Varsha
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 1 (2021): February 2021
Publisher : AIBPM Publisher

The online shopping method has replaced the traditional shopping method. Amazon.com as one of the largest online shopping platforms has adopted a number of strategies which has contributed to its success. It includes innovation, outstanding customer service, execution, and diversification. The purpose of this study is to investigate the factors that lead Amazon.com to be a successful online shopping platform. This study explored what made Amazon today by gauging some factors such as the level of customer awareness, sources of awareness, customer perception, customer satisfaction, competitor analysis, competitive advantage, etc. It also investigates the opportunity Amazon gained in the market. This study proves there is a positive relationship between the factors and the success of Amazon.com.

Marketing Strategies Implemented by Hotel Industry during COVID-19 in Malaysia Nair, Rajesh Kumar; P.V, Ranjith; Azlan, Siti Hajar; Kee, Daisy Mui Hung; Sazali, Shazwanie Amat; Rahmat, Siti Nadiah; Munusamy, Shopanadevi; Ingole, Tejashree
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

The emergence of a new strain of virus named the Coronavirus or Covid-19 in short has impacted all countries around the globe. In Malaysia, a restricted movement order has been introduced by the government since March 2020 in the hope of suppressing the wild spread of the virus. Thus, any traveling between different states has been put on hold. With this, the tourism industry has been tremendously affected, and the hotel industry is one of them. Consequently, the hotel industry is forced to develop new marketing strategies that would provide a helping hand in sustaining their business. The creative and innovative ideas that resulted from the initiative ranges from offering sweet deal packages revolving around the concept of working from home and staycation offers aside from the surprising involvement in the food delivering industry allowing the general crowd. A study has been conducted revolving around the hotel establishment in Malaysia to provide insights on the marketing strategies implemented by them throughout the pandemic period. This study highlighted the variety of marketing strategies adopted by the establishments.

Impact of Covid-19 on Business Performance: A Case Study of Starbucks Sinha, Rupesh; Ganatra, Varsha; Pandey, Priya; Arumugan, Deepaa Darshanie Lim A/P; Kee, Daisy Mui Hung; Lekha, Gopalam Sree; Kumar, Navaneetha; Kew, Sin Dee; Dhupad, Asha; Nair, Rajesh Kumar; Tenh, Ying Ying; Yue, Haoran
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 2 (2021): June 2021
Publisher : AIBPM Publisher

The purpose of this study is to determine the impact of Covid-19 on business performance of Starbucks. Plenty research of the impact of Covid-19 on the world economy has been done, but this research will focus more on the food and beverage industry, especially one of the famous brands called Starbucks. Qualitative and quantitative research methods such as online research and questionnaires were carried out to ensure the evaluation of the research is fresh, valid and reliable. It is assumed that the impact of Covid-19 has influence the Starbucks financially, economically and socially, which includes the behaviour of consumers towards the company. However, Starbucks was able to remain optimistic and position itself well to overcome the pandemic crisis.

Effectiveness and Efficiency of E-learning among Students of Higher Education during the COVID-19 Pandemic: A Comparative Study of Malaysia and India Das, Abhijit; Espinoza, Miguel Córdova; Ming, Che; Teoh, Kok Ban; Lee, Gim Seng; Jagdale, Akash; Nair, Rajesh Kumar; V, Yashaswini.; Singh, Padmalini; Malik, Anurag
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

The worldwide educational system was greatly damaged by COVID-19 pandemic and the urge in closing of educational institutions had affected children around the world. The infectious character of COVID-19 had signaled those teachers and students’ personal interactions were greatly influenced by confinement and forced isolation. As the consequence, educations have fundamentally been shifted significantly towards E-learning, which involves teaching on interactive networks and long–distance. E-learning is the only way for students to continue their study in their house during the pandemic. The study aims to determine the effectiveness and efficiency of various modes, devices, methods of E-learning platforms. The primary data from national and international institutions obtained through a survey with the community from different schools, colleges, and universities, to determine the effectiveness and efficiency of E-learning for students. A total of 200 respondents from Malaysia and India have completed the online survey. The findings of the study indicated that the efficiency and effectiveness of E-learning in Malaysia is higher than in India. Students prefer E-learning in future due to its wide acceptance among the community. The findings provide some new insights that will contribute towards E-learning in both countries.

Consumer Behavior during the Pandemic in Malaysia: A Study of Grab Mart Kee, Daisy Mui Hung; Eng, Wei Khee; Davis, Eleanor Hazel; Nurjannah, Farhatin; Athirah, Fatin; Nair, Devika; Nair, Rajesh Kumar
Journal of The Community Development in Asia Vol 6, No 1 (2023): Journal of the Community Development in Asia (JCDA)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v6i1.1387

During the pandemic COVID-19, delivery service is in high demand in Malaysia due to the government's implementation of several movement control orders to stop the spreading of the disease. Goods delivery service provides consumers with various types of products such as groceries, packaged food, and healthcare products. The research focuses on the Grab Mart goods delivery service. A total of 100 Grab Mart consumers are expected to participate in this survey. The findings show the consumers use Grab Mart goods delivery service more during pandemic COVID-19.

The effect of Starbucks Marketing Campaigns on Consumer Buying Behaviour Nair, Rajesh Kumar; Sinha, Rupesh; Crasto, Sheryl George; Kian, Khor Wee; Kee, Daisy Mui Hung; Binti Abdullah, Shamin Athirah; Zaidi, Siti Nuraliah Ninti; En, Tan Shiaw; Jain, Arun Kumar; Valecha, Pallavi M; Ganatra, Varsha
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 1 (2021): March 2021
Publisher : AIBPM Publisher

Starbucks is the global coffee and snack brand which is headquartered in America. Starbucks is a disciplined innovator, and good management of its innovation timeline is one of the primary reasons behind the company’s success. This is also the main reason why Starbucks has been able to improve its store sales. Excellent employee training management and excellent service attitude also attracted a lot of customers and improved customer satisfaction effectively. Over the years, Starbucks has adopted various innovative marketing campaigns globally to attract its potential customers, increasing the sales and impacting the customer buying behaviour. The aim of this research is to understand the effect and impact of Starbucks Marketing campaigns through various channels on its customers. The research will be conducted across the regions of India and Malaysia through survey and observational method.

Factors of Sleep Quality of University Students: A Comparison Between Malaysia and India Kee, Daisy Mui Hung; Martin, Garry; Ting, Felicia; Tiong, Hannah; Hah, Shi En; Bokil, Saloni; Nair, Rajesh Kumar
Asia Pacific Journal of Management and Education (APJME) Vol 4, No 3 (2021): November 2021
Publisher : AIBPM Publisher

Good sleep quality has a vital role in enhancing cognitive skills. Poor nighttime sleep quality affects the physical and cognitive health of students. This research examined the factors affecting university students' sleep quality between Malaysia and India. This research is quantitative in nature. A total of 81 University students from Malaysia and 74 University students from India responded. The findings revealed that the sleep quality among students was above average. The findings also showed that lifestyle behavior and environment were the important factors affecting the sleep quality of university students. The conclusion was drawn of the factors affecting the sleep quality of university students.

The Effects of Covid19 Pandemic on Tourism Sector Espinoza, Miguel CÃ³rdova; Nair, Rajesh Kumar; Mulani, Rafick; Kaakandikar, Rishikaysh; Quispe, Alexandra; Riva, Fiorella
International Journal of Tourism and Hospitality in Asia Pasific Vol 4, No 3 (2021): October 2021
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i3.1213

In this research, we are going to analyze the effects of Covid 19 pandemic on the human resources management in the tourism sector. MakeMyTrip is Indian online tourism company which provides online travel services, including flight tickets, domestic and international vacation packages, hotel reservations, railways and bus tickets. MakeMyTrip has branch office in New York, Singapore, Kuala Lumpur, Phuket, Bangkok, and Dubai.Â This sector is one of the most affected by the pandemic. This study aims to analyze how employees adapt to the new needs of the sector and how companies motivate them to meet the organizational goals. The method used in this study was descriptive method in which the data taken from secondary source such as research articles and scientific journal. The results found that as many as 350 employees of MakeMyTrip had been laid off in order to maintain the company financial remain stable. They also reduce their variable costs such as advertising, sales promotions, payment gateway costs, optimized IT infrastructure and expenses related to the operation of their offices and other facilities.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v4i1.1017

Co-Authors A.A. Gde Satia Utama, A.A. Gde Satia Alessandrino, Finn Aljuaid, Modhi Arumugan, Deepaa Darshanie Lim A/P Athirah, Fatin Azlan, Siti Hajar Binti Abdullah, Shamin Athirah Bokil, Saloni Chen, ZeXian Cheng, Min Ru Cheng, Wan En Cheng, ZiHang Crasto, Sheryl George Das, Abhijit Davis, Eleanor Hazel Deol, Jullia Dhupad, Asha Doshi, Vrutika Dwi Nita Aryani Edeh, Friday Ogbu En, Tan Shiaw Eng, Wei Khee Espinoza, Miguel CÃ³rdova Espinoza, Miguel Córdova Ganatra, Varsha Gandre, Chinmay Gee, Ooi Xin Hah, Shi En Heng, Siew Wvy Huang, Chumengyao Ing, Tammy Wong Shao Ingole, Tejashree Jagdale, Akash Jain, Arun Kumar Jiann, Tan Woei Jien, Chuah Wei Kaakandikar, Rishikaysh Kamble, Ashwin Ravindra Kannappan, Thirumagal A/P Kaur, Karishma Kee, Daisy Mui Hung Kew, Sin Dee Khoo, Wan Teng Khor, Shi Ying Kian, Khor Wee KJ, Sirisha Kudale, Sonali Kumar, Navaneetha Lee, Gim Seng Lekha, Gopalam Sree Liang, Tan Yong Lokhande, Swapnil Digambar Mahajan, Janhvi Malik, Anurag Martin, Garry Mei, Hilari Ming, Che Modawal, Ishaan Mulani, Rafick Muna, Rifâ€™atul Munusamy, Shopanadevi Nadkarni, Akanksha Naik, Veena Nair, Devika Nair, Suji Nurjannah, Farhatin P.V, Ranjith Pandey, Priya Pandey, Rudresh Qi, Wong Yun Quispe, Alexandra Quttainah, Majdi Rahmat, Siti Nadiah Rao, Keshaav Reddy, L. Sudershan Riva, Fiorella Rosmadi, Nor Asyiqin Samarth, Tejas Samuddin, Khairunraihani Mohd Sazali, Shazwanie Amat SB, Gopika Sharma, Ishu Shetye, Shubham Sin, Liem Gai Singh, Padmalini Singri, Prarthana Sinha, Rupesh Subramaniam, Tanuja A/P Sugumaran, Hareeprriya A/P Talesara, Shruti Tan, Yee Shan Teh, Yi Ching Tenh, Ying Ying Teoh, Kok Ban Ting, Felicia Tiong, Hannah V, Yashaswini. Valecha, Pallavi M Verma, Priyanka Warrier, Uma Yi, Goi Zi Yu, Tan Pei Yue, Haoran Yuwono, Sienly Zaidi, Siti Nuraliah Ninti

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