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All Journal Transformasi: Jurnal Pengabdian Masyarakat Metode : Jurnal Teknik Industri UNM Environmental Journals PENGABDI: Jurnal Hasil Pengabdian Masyarakat Jurnal Teknik Mesin, Industri, Elektro dan Informatika Journal of Industrial System Engineering and Management Journal of Artificial Intelligence and Digital Business PEDAMAS (Pengabdian Kepada Masyarakat) Jurnal Hasil-Hasil Pengabdian dan Pemberdayaan Masyarakat (JHP2M) KARYA: Journal of Educational Community Service Cognitia : International Engineering Journal KATALIS : Jurnal Inovasi Pengabdian Masyarakat
Riana, Riska Iva
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Journal : journal of industrial system engineering and management

 1 
nalysis of Customer Satisfaction on Service Quality at ‘TRANS JOGJA’Bus Stop Using a SERVQUAL (Service Quality) and House of Quality (HOQ) Clea Putri, Famelga; Riana, Riska Iva; Herdianzah, Yan
Journal of Industrial System Engineering and Management Vol. 3 No. 2 (2024): Journal of Industrial System Engineering and Management (Edisi December)
Publisher : PT. SAFARI AMALIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56882/jisem.v3i2.37

Abstract

Yogyakarta is a city that is often called a miniature of Indonesia, has a multitude of features. Starting from governance to many other features. Trans Jogja is one of the BRT products for the city of Jogja which is said to have been initially built to provide clean, neat and comfortable city transportation for everyone. However, Trans Jogja, which is heralded as an improvement in public transportation service modes, is in reality still less than optimal. In order to meet the expectations of prospective passengers at bus stops, service improvements and innovations are needed. In this research, Trans Jogja bus stops will be identified using the SERVQUAL and House of Quality methods. The cause of customer dissatisfaction in the Servqual analysis is that from the results of data processing it was found that there was a gap in all service dimensions at the Trans Jogja bus stop. Determining the highest to smallest improvement priorities to increase customer satisfaction in the House of Quality analysis is conducting training to improve performance, evaluating staff performance, updating schedules and daily departure routes clearly and in detail, controlling the availability of service facilities, implementing SOPs for staff , Providing a box for suggestions and criticism, and Providing supporting facilities for the safety and smooth running of Trans Jogja bus stop users.
Analysis The Effect of Water Quality and Service Quality on Consumer Loyalty Riana, Riska Iva
Journal of Industrial System Engineering and Management Vol. 4 No. 1 (2025): Journal of Industrial System Engineering and Management (Edisi June)
Publisher : PT. SAFARI AMALIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56882/jisem.v4i1.46

Abstract

Sustainability of water supply services hold contributes to human well-being with individual preferences. So, there is need to assess for the public from various levels of water services in an effort to ensure water provision with the aim of achieving customer satisfaction in its use so that it can build their own loyalty. So therefore, this study was conducted to determine how water quality and service effect consumer loyalty using the Structural Equation Modeling (SEM) by looking for variables that influence quality and success in achieving user loyalty by forming a diagram of the relationship between variables and indicators, confirmatory analysis factors for exogenous and endogenous variables in the initial model, data normality tests and outlier evaluations. The model fit test in this study uses several criteria, including Chi Square, GFI, TLI, CLI, AGFI and RMSEA. Based on the results of this study, it shows that (1) the variable (CS) Consumer Satisfaction value of 0.768, meaning that the variable (CS) Consumer Satisfaction can be explained by (WQ) Water Quality (SQ) Service Quality with a percentage value of 76.8% while 24.2% can be explained by other variables not examined in this study. (2) not all antecendent variables have a significant influence on the consequent variables. Also, not all hypotheses are accepted. All antecedent variables cannot explain the consequent variables because the R2 value is less than 0.5.
Performance Evaluation of Fixed Crane Operations Using Overall Equipment Effectiveness Method in Port Container Handling Activities Riana, Riska Iva; Fauziah
Journal of Industrial System Engineering and Management Vol. 4 No. 2 (2025): Journal of Industrial System Engineering and Management (Edisi November)
Publisher : PT. SAFARI AMALIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56882/jisem.v4i2.56

Abstract

Efficient container handling is crucial to maintaining productivity and competitiveness in port operations. This study evaluates the performance of fixed crane equipment using the Overall Equipment Effectiveness (OEE) method to identify factors contributing to productivity loss. Data were collected through observation, interviews, and operational records, focusing on loading time, downtime, operation time, processed amount, and defect rate. The analysis assessed three OEE indicators: availability, performance efficiency, and quality rate. Results revealed that crane availability ranged from 84–86%, performance efficiency from 14–21%, and quality rate remained at 100%. The overall OEE value of 12–18% was significantly below the world-class standard of 85%, indicating low operational efficiency. The primary causes of reduced effectiveness included operator negligence, overloading, and insufficient radiator maintenance. To enhance reliability, the study suggests introducing a 200-hour preventive maintenance schedule emphasizing radiator inspection, operator training, and strict load monitoring. The research demonstrates that applying the OEE framework allows port managers to quantify equipment performance, identify major loss sources, and implement targeted strategies to reduce downtime and improve throughput in container handling operations
Co-Authors Adinda Khairunisa Ahistasari, Asih Anis Saleh Asrul Fole Fahri, Anwar Fauziah Fauziah Fauziah Irawanda, Gita Jumadin ., Jumadin Kartini Kartini Khoerun Nisa Safitri Muflihat, Syakia Nurul Aini Nurul Ilmi Nurul Ilmi, Nurul Putri, Famelga Clea Rauf, Nurhayati Rimma Sianipar Siti Ruqaiyah Baharuddin Stefanie Inggried Gorap Sumarlin Mus Surur, Andi Ainun Zulkiah SYAMSU ALAM Syamsuriah Taufiq Immawan, Taufiq Tompong, By Tri Agung Nusantara Kr. J. Wabdillah Wabdillah, Wabdillah Wahyuni P, A Dwi Yan Herdianzah Yasdin, Yasdin Zakka Ugih Rizqi