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All Journal e-Journal Pustaka Kesehatan Compiler SPIRIT Jurnal Teknologi dan Riset Terapan (JATRA) Tirtamath : Jurnal Penelitian dan Pengajaran Matematika Jurnal Pengabdian Kepada Masyarakat Abdi Nusa Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Jurnal Masyarakat Mengabdi Nusantara Jurnal Sains Student Research Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan Jurnal Pengabdian Masyarakat dan Riset Pendidikan Omega: Jurnal Ilmu Pendidikan dan Sains Fisika MERDEKA: Jurnal Ilmiah Multidisiplin Vitamin: Jurnal Ilmu Kesehatan Umum Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Ilmiah Nusantara Jurnal Intelek Insan Cendikia International Journal of Law, Crime and Justice Jurnal Pendidikan Agama Islam Journal of Community Service: In Economic, Business, and Islamic Finance JIKO (Jurnal Ilmiah Keperawatan Orthopedi) Jurnal Pengabdian Kepada Masyarakat Widyaswara Indonesia (JPMWI) Journal Science Informatica and Robotics
ARIF HIDAYATULLAH
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Journal : Jurnal Sains Student Research

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FAKTOR-FAKTOR YANG MEMPENGARUHI WAKTU TANGGAP (RESPONSE TIME) PERAWAT TERHADAP TINGKAT KEPUASAN PELANGGAN DI AGD DINKES DKI JAKARTA WILAYAH BARAT Siti Nur Khasanah; Yeni Koto; Arif Hidayatullah
JOURNAL SAINS STUDENT RESEARCH Vol. 2 No. 6 (2024): Desember : Jurnal Sains Student Research
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jssr.v2i6.2991

Abstract

Response time is a speed in a service or action quickly and accurately to patients. Response time has several factors that can affect and help the nurse's response time when carrying out an evacuation, including emergency training, length of service, education, patient condition, infrastructure and facilities, completeness of drugs and equipment, presence of officers, SISRUTE (Integrated Referral System), and workload. The purpose of this study was to determine the factors that affect the nurse's response time to the level of customer satisfaction at the AGD Dinkes DKI Jakarta Barat Region in 2023. The research method that will be used is an analytical research design with a correlational design cross-sectional approach and using the non-parametric Rank Spearman Ro test, a population of 80 respondents, a total sample technique and a sample size of 80 respondents. The results showed a relationship between emergency training and customer satisfaction (p-value 0.034); there was no relationship between length of service and customer satisfaction (p-value 0.559); there was no relationship between education and customer satisfaction (p-value 0.234); there is a relationship between patient conditions and customer satisfaction (p-value 0.005); there is a
Co-Authors Agus Purnama Agus Purnama Ambo Tang Andini Bambang Suryadi Eka Rokhmiati Endah Putri Solehah Firyal Firyal Gilang Ramadhan Habib Muh Ramdan Hari Ghanesia Istiani Hendra Saputra Heri Bastian Irsa Putri Maharani Kamal Fahmi Kurnia Khusnul Khotimah Lantin Sulistiyorini, Lantin M. Maulana Sakti Machmudah Machmudah Mandra Adrika Putra Mariani Akhfar Marshiella Diva G Ma’tukoh Ma’tukoh Meilza Tri Wahyuni Moh Sakir Mufti Fathonah Muvariz Muhammad Alfaridzi R Muhammad Muzakki Nabila Tri Wahyuni naufal rizqullah Nidia Yuniarsih Nur Eni Lestari Nurjihan Nadima Nurkholis Abdullah Pakawaru, Irham Pertiwi Pertiwi Raja Agung Kesuma Arcaropeboka Ratu Memei Dwi Prianti Rendy Renaldy Ridhwan Sujana Riefma, Noer Rika Santina Ristinawati Ristinawati Rizka Daniah Rizki Amalia Rometdo Muzawi, Rometdo Rondhianto Rondhianto Saiful Gunardi Sancka Stella G. Sihura Siti Anisa Siti Nurlaela Siti Salma Solehudin Solehudin Solly Aryza Sumarta Setiadi Susaldi Susaldi Syafaat, Muhammad Vava Imam Agus Faisal Viranti Bibi Zorah Weslei Daeli Widi Sulistiani Wintolo, Hero Wowo Rossbandrio Yayat Maskopo Yeni Koto Yusron rijal