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All Journal Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Ekonomi JURNAL ILMIAH AKUNTANSI DAN MANAJEMEN Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Penelitian Ekonomi Manajemen dan Bisnis Jurnal Riset Manajemen dan Ekonomi Jurnal Riset dan Inovasi Manajemen Jurnal Ekonomi dan Bisnis Jurnal Ilmiah Ekonomi dan Manajemen Neraca Manajemen, Akuntansi, dan Ekonomi Journal Economic Excellence Ibnu Sina Jurnal Riset Ilmiah Jurnal Ekonomi, Akuntansi dan Perpajakan
Agus Dharmanto
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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ANALISIS KEPUASAN PELANGGAN TERHADAP FASILITAS PELAYANAN PUBLIK PADA PENGGUNA COMMUTER LINE PT. KERETA COMMUTER INDONESIA DI JAKARTA Agus Dharmanto; Novita Wahyu Setyowati; Dewi Sri Woelandari
Jurnal Ilmiah Akuntansi dan Manajemen Vol 17 No 1 (2021): JURNAL ILMIAH AKUNTANSI DAN MANAJEMEN
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (527.389 KB) | DOI: 10.31599/jiam.v17i1.547

Abstract

Kegiatan angkutan umum berkembang demikian pesatnya, sehingga setiap usaha angkutan umum salah satunya angkutan umum kereta api melakukan perenovasian  dan peningkatan pelayanan dari segala aspek. Dalam strategi pemasaran, untuk meningkatkan penjualan faktor penting yang perlu diperhatikan adalah tingkat kepuasan pelanggan. Monitoring kepuasan pelanggan yang dilakukan dengan baik merupakan bahan untuk melakukan evaluasi yang dapat dipertanggung jawabkan untuk pengambilan keputusan terkait peningkatan layanan kereta api, pemenuhan proses pelayanan yang dibutuhkan pelanggan, dan perbaikan proses pelayanan kepada pelanggan. Tujuan penelitian ini untuk melihat sejauhmana fasilitas pelayanan publik dipengaruhi oleh kualitas pelayanan pada pengguna commuter line. Selain itu juga untuk melihat seberapa besar fasilitas pelayanan publik dipengaruhi kualitas pelayanan pada pengguna commuter line. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif dengan menggunakan software SPSS 21.0. Dalam penelitian ditemukan bahwa pelayanan publik berpengaruh positif signifikan pada kepuasan pelanggan pengguna kereta commuter line, dimana semakin tinggi pelayanan publik yang diberikan kereta commuter line, maka kepuasan pelanggan akan semakin tinggi. Standar pelayanan publik kereta api berpengaruh positif signifikan pada kepuasan pelanggan pengguna kereta commuter line.
Pengaruh Stres Kerja Terhadap Produktivitas Kerja Melalui Motivasi : (Studi Kasus Pada Pedagang Grosir di Mall X) Nabila Salsabila; Supardi Supardi; Agus Dharmanto
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 2 (2024): APRIL: JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i2.1612

Abstract

This research is aimed at measuring the direct and indirect effects of work stress on work productivity through motivation. This research implements quantitative research with the subject of wholesale traders who work at Mall The sequence used in this analysis is hypothesis testing using SPSS version 26 statistical tools. The results of the research state that the work stress variable partially influences work productivity with a calculated t value of 6,403 > 1.98217, work stress partially influences motivation with a calculated t value of 8,557 > 1.98217, motivation partially influences work productivity with a t value calculated 5,875 > 1.98217, and the indirect influence of work stress on work productivity through motivation has an influence with a total influence value greater than the direct influence value of 0.838 > 0.525.
Pengaruh Kepemimpinan terhadap Kinerja Karyawan Melalui Disiplin Kerja pada PT. Sebastian Jaya Metal Putri Rahayu Permata Islami; Supardi Supardi; Agus Dharmanto
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 2 (2024): APRIL: JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i2.1625

Abstract

The study aims to determine the effect of leadership on employee performance through work discipline significantly on employee performance at PT.Sebastian Jaya Metal. The approach used in this research is a quantitative approach, the sample of this study amounted to 100 employees. Data collection techniques used with questionnaire, observation and interview methods. Data analysis technique in this study uses descriptive analysis test, instrument test and hypothesis test, the result of this study indicate that leadership has a significant effect on work discipline, work discipline is significant to employee performance, leadership has a significant effect on employee performance and work discipline can mediate leadership to employee performance at PT Sebastian Jaya Metal.
Pengaruh Kedisiplinan Terhadap Kinerja Karyawan Melalui Kompensasi Pada Koperasi Karyawan PT. Kawasan Berikat Nusantara (Persero) Diana Noviyanti; Supardi Supardi; Agus Dharmanto
Jurnal Penelitian Ekonomi Manajemen dan Bisnis Vol. 3 No. 2 (2024): Mei : Jurnal Penelitian Ekonomi Manajemen dan Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jekombis.v3i2.3477

Abstract

This research aims to find out whether discipline has an effect on employee performance through compensation. The method used in this research is a quantitative method. The population in this study were all employees at the PT Employee Cooperative. Archipelago Bonded Zone (Persero). Determining the sample in this study used a saturated sampling technique, namely the entire population was sampled, amounting to 100 employees. Data were analyzed using SPSS 25. The methods used were validity test, reliability test, normality test, t test, and path analysis test. The research results show that discipline has an influence on compensation, compensation has an influence on employee performance, discipline has an influence on employee performance. The results of the path analysis test are Discipline on Employee Performance through Compensation at the PT Employee Cooperative. Archipelago Bonded Zone (Persero)
Pengaruh Budaya Organisasi terhadap Kinerja Karyawan Melalui Motivasi pada PT Logistik Palletindo Group Maysaroh Maysaroh; Supardi Supardi; Agus Dharmanto
Jurnal Penelitian Ekonomi Manajemen dan Bisnis Vol. 3 No. 4 (2024): November : Jurnal Penelitian Ekonomi Manajemen dan Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jekombis.v3i4.4111

Abstract

This study aims to measure the direct effect and indirect effect of organizational culture on employee performance through motivation. This study uses quantitative research methods with the subject of PT Logistics Palletindo Group employees. The population in this study were 57 employees and the sample size was 57 respondents using the saturated sampling technique formula. The design used in this study is hypothesis testing using the statistical tool SPSS version 26. The results showed that organizational culture affects employee performance with a t value of 3.416> 2.00404, organizational culture affects motivation with a t value of 3.664> 2.00404, motivation affects employee performance with a t value of 11.814> 2.00404, and the indirect effect of organizational culture on employee performance through motivation has a significant effect with a total effect value greater than the direct effect of 0.375> 0.793.
Pengaruh Work Life Balance dan Stres Kerja terhadap Kinerja Karyawan Generasi Z: (Studi pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Bhayangkara Jakarta Raya Angkatan 2020) Shinta Ramadhani Berliana Nasution; Agus Dharmanto; Nita Komala Dewi
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 3 (2024): Agustus : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i3.4043

Abstract

The purpose of this study is to determine the Influence of Work-Life Balance and Work Stress on the Performance of Generation Z Employees (Study of students from the Faculty of Economics and Business Bhayangkara Jakarta Raya University Class of 2020). The method used in this study is a quantitative method with a type of survey method. The number of samples used in this study uses the calculation of the slovin formula as many as 100 respondents. The data processing tool used in this study is using SPSS software version 27. The results in this study show that the work-life balance variable partially has a significant effect on employee performance, the work stress variable partially has a significant effect on employee performance. The results in this study show that the variables of work life balance and work stress simultaneously have a significant effect on employee performance.
Pengaruh Kompensasi Finansial dan Kepuasan Kerja terhadap Kinerja Karyawan pada Toko Garden Textile Jakarta Alvanesya Pramudita; Agus Dharmanto; Nita Komala Dewi
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 3 (2024): Agustus : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i3.4044

Abstract

The Influence of Financial Compensation and Job Satisfaction on the Performance of Garden Textile Store Employees in Jakarta. This research aims to determine the influence of Financial Compensation and Job Satisfaction on Employee Performance at the Garden Textile Store in Jakarta. The object of this research is the Garden Textile Store, Jakarta. This research uses a quantitative approach with multiple linear regression analysis, to test and prove the research hypothesis using the SPSS version 26 application. The sampling technique in this research uses a saturated sampling technique. The sample in this research was all 40 employees of the Garden Textile Store in Jakarta. Based on the research results, it shows that the financial compensation variable has a partially significant effect on the performance of the employees of the Garden Textile Store, Jakarta, the job satisfaction variable has a partially significant effect on the performance of the employees of the Garden Textile Store, Jakarta. The research results also show that the variables of financial compensation and job satisfaction simultaneously have a significant effect on employee performance at the Garden Textile Store in Jakarta
Pengaruh Gaya Kepemimpinan dan Motivasi terhadap Disiplin Kerja Pegawai pada Kantor Kecamatan Babelan Visi Khumairah Madani; Agus Dharmanto; Nita Komala Dewi
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 3 (2024): Agustus : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i3.4046

Abstract

This study was conducted to determine the effect of leadership style and motivation on employee discipline at the Babelan District office. The type of research used in this research is quantitative research. The sampling technique used a non-probability sampling technique with a saturated sample method through a questionnaire made through a questionnaire/questionnaire with the criteria of all employees of the Babelan District office totaling 52 employees. The data analysis method uses multiple linear regression. The results of this study indicate that Leadership style affects employee work discipline at the Babelan sub-district office, motivation affects employee work discipline at the Babelan sub-district office and Leadership style and motivation simultaneously or jointly affect employee work discipline at the Babelan sub-district office
Pengaruh Disiplin Kerja dan Lingkungan Kerja terhadap Kinerja Karyawan PT. Corintek Inti Sejahtera Kota Bekasi Angelina Simorangkir; Agus Dharmanto; Nita Komala Dewi
Jurnal Riset dan Inovasi Manajemen Vol. 2 No. 3 (2024): Agustus : Jurnal Riset dan Inovasi Manajemen
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrim-widyakarya.v2i3.4061

Abstract

This research aims to determine the influence of work discipline and work environment on employee performance at PT. Corintek Inti Sejahtera Bekasi City. The type of research used in this research is quantitative research. The sampling technique used a saturated sampling technique through a questionnaire created via Google Form with the criteria of all 84 employees PT. Corintek Inti Sejahtera Bekasi City. The data analysis method uses multiple linear regression. The data was processed using IBM SPSS Statistics 23. The results of this study show that (1) Work discipline has a significant effect on employee performance at the PT. Corintek Inti Sejahtera Bekasi City, (2) The work environment has a significant effect on employee performance at the PT. Corintek Inti Sejahtera Bekasi City and (3) Work Discipline and Work Environment simultaneously influence employee performance at the PT. Corintek Inti Sejahtera Bekasi City.
Pengaruh Motivasi terhadap Kinerja Guru melalui Disiplin Kerja pada SMK Binakarya Mandiri Kota Bekasi Lisa Ameliya; Supardi Supardi; Agus Dharmanto
Journal Economic Excellence Ibnu Sina Vol. 2 No. 3 (2024): Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/excellence.v2i3.1617

Abstract

The aim of this research is to determine the effect of motivation on teacher performance through work discipline at Binakarya Mandiri Vocational School, Bekasi City. This research uses a quantitative type of research. There are two types of data used in this research, namely primary data and secondary data. Data is collected through preparing statements that will be submitted and answered by respondents in the form of a questionnaire. The population was all teachers at Binakarya Mandiri Vocational School, Bekasi City, totaling 100 teacher, and this research used a saturated sample. Then, the data that has been collected will be processed using the Statistical Product and Service Solutions (SPSS) program version 26. The conclusions of this research are as follows : 1. Motivation on teacher performance has an influence on Binakarya Mandiri Vocational School, Bekasi City. This states that a teacher who always attends teacher meetings at school is very important in carrying out his duties because of the support and development of teacher, so that teacher always provide examples to help students understand learning material, so motivation can improve teacher perfoemance. 2. Motivation towards work discipline has an influence on Binakarya Mandiri Vocational School, Bekasi City. This states that a teacher who always attends teacher meetings at school is very important in carrying out his duties because of the support and development of teacher so that teacher are always present on time at school and there is encouragement of teacher work enthusiasm and responsibility, so motivation can improve work discipline. 3. work discipline on teacher performance has an influence on Binakarya Mandiri Vocational School, Bekasi City. This states that a teacher is always present at school on time, so the teacher always provides examples to help students understand the learning material in order to achieve goals, so that work discipline can improve teacher performance. 4. The results of the path analysis test show that the total influence value is greater than the direct influence, so that work discipline can function as a mediating variable between motivation and teacher performance at Binakarya Mandiri Vocational School, Bekasi City.
Co-Authors Ahmad Faisal Alvanesya Pramudita Angelina Simorangkir Arief Subagio Aulia Indah Mutiara Cecep Pahrudin Dewi Sri Woelandari Dewi Sri Woelandari Diana Noviyanti Dyah Pratiwi Evi Permatasari Fairly Maulana Andhito Putra Ferawaty Puspitorini Handayani, Milda Lily Yuntina Lisa Ameliya Maysaroh Maysaroh Muhammad Fico Firdaus Nabila Salsabila NITA KOMALA DEWI Novita Wahyu Setyowati Putri Rahayu Permata Islami Rahmaliya Pratiwi Ridwan Fadhilah Rizqia Naurah Zulfahra Salma Putri Shinta Ramadhani Berliana Nasution Subehana Rachman Supardi Supardi Supardi Supardi Supardi Tahir Visi Khumairah Madani Wijayanti, Murti Woelandari Pantjolo Giningroem, Dewi Sri Zain Wahyu Ramadhan Zaqiyah Nur Afifah