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All Journal Jurnal Pendidikan Bahasa Inggris Esteem Journal of English Study Programme EJI (English Journal of Indragiri) : Studies in Education, Literature, and Linguistics Journal of Educational Research and Evaluation Journal of English Education and Teaching (JEET) English Language in Focus (ELIF) Dialectical Literature and Education Journal Elsya : Journal of English Language Studies IALLTEACH (Issues In Applied Linguistics & Language Teaching) Prosiding National Conference for Community Service Project JEE (Journal of English Education) SALEE: Study of Applied Linguistics and English Education JOLLT Journal of Languages and Language Teaching Enggang: Jurnal Pendidikan, Bahasa, Sastra, Seni, dan Budaya Indonesian Journal of EFL and Linguistics EJI (English Journal of Indragiri) : Studies in Education, Literature, and Linguistics LINGUISTS : JOURNAL OF LINGUISTICS AND LANGUAGE TEACHING
Febria, Desty
Universitas Internasional Batam
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Other

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UNDERSTANDING ENGLISH LANGUAGE DEMANDS AND CHALLENGES AMONG HEALTHCARE PROFESSIONALS IN BATAM: A TARGET SITUATION ANALYSIS Hendra Nugraha; Muhammad Juliansyah Bedrio. D; Desty Febria
JEE (Journal of English Education) Vol. 12 No. 1 (2026): JEE (Journal of English Education)
Publisher : English Study Program University of Pasir Pengaraian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30606/jee.v12i1.4514

Abstract

English proficiency is increasingly important for medical personnel working in multilingual healthcare environments. This study examines the English language needs and challenges faced by medical staff in Batam, Indonesia, using a Target Situation Analysis (TSA) framework. A qualitative case study design was employed, with data collected through semi-structured interviews with ten medical staff members, including nurses and midwives, who had at least five years of hospital experience and prior experience communicating with foreign patients in English. Data were analyzed using thematic analysis. The findings reveal that English is primarily needed for communicating with foreign patients and for professional interactions. Speaking and listening were identified as the most essential skills, with pronunciation clarity playing a significant role in patient safety. However, participants reported several challenges, including limited medical vocabulary, grammar difficulties, listening comprehension problems, pronunciation issues, and low confidence when speaking English. The study concludes that a gap exists between workplace communication demands and medical staff's English proficiency. Therefore, TSA-based English for Medical Purposes (EMP) training is recommended to address practical communication needs in healthcare settings.
Co-Authors Amanda Az zahra Amelia Jeny Pratama Amelia Teresa Angelina Rianti Ayesha Antonia Putri Ayumi Tungli Bal Jannate Raj Kaur Bryan Kenedy Catherine Catherine Celine Patrisia Sinurat Delvin Shakira Mahardiaka Diana Merliana Rahman Diba Yuri Mustafa Erika Erika Erwin Erwin Gabriela Micheline Slikker Grace Augusuriyanti Helen Arinatha Solihin Helena Helena Imaliyah, Lala Inne Dasilva Angel Jennifer Wiwit Jerry Andrian Jolin Jolin Joyce Tan Julia Julia Lala Imaliyah Lilis Cinthya Marsevani, Maya Marvin Christian Melvin Melvin Muhammad Juliansyah Bedrio. D Navisatul Izzah Neha Aswin Maisyura Nugraha, Hendra Nur Fitriana Oinuma, Sachi Pebiana Pebiana Prasodjo, Pandu Purba, Angelina Trisnauly Purba, Hilarius Raditya Priambada Rahman, Diana Merliana Raj Kaur, Bal Janatte Rizky Putra, Rizky Rudi Arianto Sabarina Moksin Selen Angelina Serina Steven Steven Teresa, Amelia Tiara Sonita Verren Calystania Zaki, Leil Badrah Zephanya Ruth Gabriella