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Damar, Haunan
Universitas Dain Nuswantoro
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences

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A Service Quality Analysis in Small Maintenance and Repair Company Using Lean Six Sigma Approach Kinasih, Restu; Damar, Haunan; Usman, Usman; Zakaria, Fakhmi
JPEK: Jurnal Pendidikan Ekonomi dan Kewirausahaan Vol 9 No 1 (2025): JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jpek.v9i1.29158

Abstract

This study examines service quality in a small maintenance and repair company, using lean six sigma to identify problems and identify errors causing inconsistent service quality. The study used a qualitative approach, incorporating descriptive analytics, to analyze data from observations, customer interviews, and employee interviews in CV. ABC. DMAIC framework is used to find the root cause of the problem, and provides best possible suggestions to improve the quality of the company's services. In this study, it was found that the problem that caused the inconsistent level of service quality was a problem in administrative management there were 3 main errors, there are inaccurate expenses tracking, inaccurate invoices, incomplete job documentation. In improve phase that use FMEA, it was found that the company must further improve job documentation to improve service quality because it has the highest Risk Priority Number.
PENGARUH CITRA MEREK, KUALITAS PRODUK DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN PIZZA HUT Arifiana, Latifa; Aqmala, Diana; Cahya, Handy Nur; Damar, Haunan
Dinamika: Jurnal Manajemen Sosial Ekonomi Vol. 5 No. 1 (2025): DINAMIKA : Jurnal Manajemen Sosial Ekonomi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/mf78py29

Abstract

The reason for this study was to determine the impact of brand image, product quality, and promotion on purchasing decisions of Pizza Hut consumers. The population is Pizza Hut customers, with a sample of 150 respondents taken using non-probability sampling techniques with purposive sampling method. PLS was used as an analytical tool in this study. This study shows that brand image has a positive, but insignificant, impact on purchasing decisions of Pizza Hut consumers. On the other hand, product quality has a positive and significant impact on purchasing decisions of Pizza Hut consumers. In addition, promotion also has a positive and significant impact on purchasing decisions of Pizza Hut consumers.
KUALITAS LAYANAN, ATMOSFER TOKO, DAN KEWAJARAN HARGA SEBAGAI PENENTU KEPUASAN DAN LOYALITAS DI KAISAR BARBERSHOP SEMARANG Caesar, Jovanda; Hariyadi, Guruh Taufan; Nuryanto, Imam; Damar, Haunan
Dinamika: Jurnal Manajemen Sosial Ekonomi Vol. 5 No. 1 (2025): DINAMIKA : Jurnal Manajemen Sosial Ekonomi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/fq6h4z68

Abstract

This study analyzes the impact of service quality, store atmosphere, and price fairness on customer satisfaction and its effect on loyalty at Kaisar Barbershop Semarang. A quantitative approach using PLS-SEM was employed, with 145 purposively sampled respondents (criteria: customers who used the service at least twice in the last three months). Data was collected via a 7-point Likert scale questionnaire and analyzed using SmartPLS. Results show that service quality is the most dominant factor (path coefficient 0.732), followed by store atmosphere and price fairness (each 0.135). Customer satisfaction also significantly influences loyalty (0.935). These findings assist management in improving strategies to maintain customer loyalty in a competitive market
GOKAR: MENUMBUHKAN PERCAYA DIRI ANAK-ANAK DI ROEMAH DIFABEL SEMARANG MELALUI AKTIVITAS “GORES KANVAS” Haziroh, Awanis Linati; Putra, Febrianur Ibnu Fitroh Sukono; Ulfa, Adilla Kustya; Damar, Haunan; Kusuma, Pradana Jati; Fatmawati, Elia Resha; Wardani, Nizia Kusuma
Jurnal Abdi Insani Vol 12 No 7 (2025): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v12i7.2719

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan aktualisasi diri dan membangun interaksi sosial bagi anak difabel di Roemah Difabel Semarang. Melalui pendekatan kreatif berupa aktivitas mewarnai, kegiatan ini dirancang sebagai media ekspresi diri yang menyenangkan dan inklusif antara penyandang disabilitas dan mahasiswa. Anak-anak difabel diajak berpartisipasi dalam aktivitas kelompok mewarnai tas kanvas, di mana mereka dikenalkan pada warna-warna dasar serta proses mencampur warna untuk menghasilkan variasi warna baru. Aktivitas ini tidak hanya merangsang kreativitas dan keterampilan motorik, tetapi juga menciptakan suasana interaktif yang mendorong komunikasi, kerja sama, dan rasa percaya diri. Mahasiswa dilibatkan secara aktif untuk mempererat hubungan sosial dan membangun empati terhadap penyandang disabilitas. Metode yang digunakan dalam kegiatan ini adalah deskriptif dengan pendekatan kualitatif, serta teknik pengumpulan data melalui wawancara dan dokumentasi. Hasil kegiatan ini menunjukkan bahwa pendekatan partisipatif melalui edukasi, pelatihan kreatif, dan mediasi emosional efektif mendorong aktualisasi diri anak-anak difabel. Kegiatan diawali observasi dan pelatihan pendamping, dilanjutkan sesi interaktif berupa diskusi, mewarnai tas kanvas, dan FGD berbasis kartu emosi. Metode visual, inklusif, dan empatik disesuaikan dengan karakteristik peserta. Evaluasi dilakukan melalui observasi dan refleksi bersama, menunjukkan peningkatan signifikan dalam ekspresi diri, kepercayaan diri, interaksi sosial, serta kesadaran emosional dalam satu hari pelaksanaan. Kegiatan ini memberikan kontribusi nyata terhadap pembentukan ruang inklusi yang positif di lingkungan sosial mereka.
Financial Performance Analysis of PT Ramayana Lestari Sentosa Tbk. 2018-2022 Period Anggi Permata Sari; Della Christine Parhusip; Fakhmi Zakaria; Haunan Damar; Roymon Panjaitan
International Journal of Management Research and Economics Vol. 2 No. 1 (2024): February : International Journal of Management Research and Economics
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/ijmre-itb.v2i1.1656

Abstract

This research analyzes the financial performance of PT. Ramayana Lestari Sentosa Tbk. during the 2018-2022 period using quantitative and descriptive analysis methods with liquidity, profitability, solvency, and activity ratios. The results show: 1) The liquidity ratio indicates a liquid condition throughout the period, despite a decrease in 2020. 2) Profitability ratios show a less profitable condition although the company generates profits, it hasn't reached previous year's figures. 3) Solvency ratios depict a manageable condition, despite an increase in 2020. 4) Activity ratios indicate a good condition as the company effectively utilizes its current assets to generate profits. In conclusion, the financial performance of PT. Ramayana Lestari Sentosa Tbk. is considered healthy as it quickly improves its financial performance, as evidenced by the calculated ratios.
STUDI KASUS MENGENAI KEPUASAN NASABAH MOBILE BANKING LIVIN BY MANDIRI Ervina, Mareta; Aqmala, Diana; Eko, Dwi; Damar, Haunan
Jurnal Manajemen Bisnis Eka Prasetya Vol 11 No 2 (2025): Edisi September 2025
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v11i2.748

Abstract

This research investigates how users of Semarang’s Livin by Mandiri app perceive and evaluate their mobile banking experience. In today’s fast‑evolving digital landscape, customers increasingly demand seamless, on‑the‑go financial solutions, making it vital to uncover the drivers of their contentment. Adopting a quantitative design, we surveyed 253 active app users and examined three key factors usability, security provisions, and perceived trust and their collective impact on overall customer contentment. The statistical analysis demonstrates that an intuitive interface, strong protective measures, and high levels of confidence in the platform each contribute meaningfully to positive user experience. These outcomes underscore the necessity for banks to invest in user‑centric design and transparent security practices if they wish to deepen loyalty and forge lasting bonds with their clientele.
Co-Authors Adilla Kustya Ulfa Alesi, Nipinoya Anggi Permata Sari Anggi, Lusi Setia Arifiana, Latifa Awanis Linati Haziroh Caesar, Jovanda Cahya, Handy Nur Della Christine Parhusip Diana Aqmala Eko, Dwi Eric Suryakencana Wibowo, Mochammad Ervina, Mareta Fakhmi Zakaria Fatmawati, Elia Resha Febrianur I F S Putra Febrianur Ibnu Fitroh Sukono Putra Fery Riyanto Foza Hadyu Hasanatina Handy Nur Cahya Hariyadi, Guruh Taufan Imam Nuryanto Imam Nuryanto Kinasih, Restu Kumala, Khofifah Ela Kusuma, Pradana Jati Mujib, Miftachul Mulyono, Fauzi Roymon Panjaitan Safitri, Maria Suhita Whini Setyahuni Umar - Farouk Usman Usman Wardani, Nizia Kusuma Wibowo, Mochammad Eric Suryakencana Winarto - Winarto Zakaria, Fakhmi