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Saryatmo, Mohammad Agung
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Analisa kepuasan pasien rawat jalan jaminan BPJS terhadap pelayanan kefarmasian di instalasi farmasi Rumah Sakit Sumber Waras Jakarta Barat Tjahyanto, Teddy; Saryatmo, Mohammad Agung
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 9 No 3 (2025): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v9i3.34344

Abstract

Service quality becomes the main indicator affecting outpatient satisfaction. Aspects such as the physical quality of the hospital, drug quality standards, staff attention to patients, a straightforward administration system to competent health workers in their fields are some factors affecting patient satisfaction. The many complaints about the poor facilities provided and the long waiting times at Sumber Waras Hospital raise questions about how much influence service quality has on patient satisfaction. Therefore, a study was conducted to evaluate the influence of tangible, reliability, responsiveness, assurance and empathy dimensions on patient satisfaction. This study was conducted using the SEM-PLS. Data on this research collected through questionnaires based on a Likert scale with 1-5 representing respondents' agreement on each statement from each dimension. Furthermore, the questionnaire data was analyzed using SmartPLS3 software. The results of the study showed that the tangible, reliability, responsiveness and assurance dimensions had a significant effect on outpatient satisfaction. Meanwhile, the empathy dimension was observed to have no effect on patient satisfaction. From these results, it give an overview that patients at Sumber Waras Hospital prioritize the physical quality of the hospital, drug quality standards, a straightforward administration system, and competent health workers in their fields compared to staff attention to patients. The results of this study are expected to provide an overview of the quality of service at Sumber Waras Hospital. Kualitas pelayanan rumah sakit menjadi salah satu indikator kunci yang mempengaruhi kepuasan dari pasien rawat jalan. Aspek seperti kualitas fisik rumah sakit, standar mutu obat, perhatian staf kepada pasien, sistem administrasi yang tidak berbelit hingga petugas kesehatan yang kompeten pada bidangnya menjadi acuan terhadap kepuasan pasien. Banyaknya pengaduan tentang buruknya fasilitas yang diberikan serta lamanya waktu tunggu pada rumah sakit sumber waras memberikan pertanyaan seberapa besar pengaruh kualitas pelayanan terhadap kepuasan pasien. Oleh itu dilakukan penelitian untuk menguji pengaruh dimensi tangible, reliability, resposiveness, assurance dan empathy terhadap kepuasan pasien. Penelitian ini dilakukan dengan metode SEM-PLS dengan sumber data primer diambil dari jawaban kuesioner. Kuesioner yang digunakan dalam penelitian ini disusun berdasarkan skala likert dengan angka 1-5 yang merepresentasikan kesetujuan dari responden terhadap pertanyaan dari masing-masing dimensi. Selanjutnya data kuesioner dianalisa dengan perangkat lunak SmartPLS3. Dari penelitian didapatkan hasil dimana dimensi tangible, reliability, responsiveness dan assurance berpengaruh signifikan terhadap kepuasan pasien rawat jalan. Sementara itu dimensi empathy teramati tidak berpengaruh terhadap kepuasan pasien. Dari hasil ini terlihat bahwa pasien rumah sakit sumber waras lebih mementingkan kualitas fisik rumah sakit, standar mutu obat, sistem administrasi yang tidak berbelit hingga petugas kesehatan yang kompeten pada bidangnya dibandingkan dengan perhatian staf kepada pasien. Hasil penelitian ini diharapkan bisa memberikan gambaran kualitas pelayanan pada rumah sakit Sumber Waras.
Perceived usefulness, perceived ease of use, dan perceived trust terhadap kinerja pengadaan barang dan jasa: Sistem e-procurement di PT XYZ Tin, Juni; Saryatmo, Mohammad Agung
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 9 No 3 (2025): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v9i3.34350

Abstract

The rapid advancement of digital technology has transformed procurement system, leading to the adoption of E-procurement to improve efficiency, transparency, and operational performance. However, challenges remain regarding user acceptance, particularly related to Perceived Usefulness, Perceived Ease of Use, and Perceived Trust. This study analyzes the impact of these three factors on procurement performance at PT XYZ. A quantitative approach using Structural Equation Modeling-Partial Least Squares (SEM-PLS) was employed, with data collected from 83 active E-procurement users. The results indicated that all three variables significantly influenced procurement performance. Among them, Perceived Trust emerged as the most dominant factor in enhancing system effectiveness. These findings highlight the need for companies to focus on building user trust and improving system usability to optimize E-procurement adoption and enhance procurement efficiency. Kemajuan pesat teknologi digital telah mendorong transformasi dalam sistem pengadaan, termasuk penerapan E-procurement yang bertujuan untuk meningkatkan efisiensi, transparansi, dan efektivitas operasional perusahaan. Namun, dalam penerapannya masih terdapat tantangan terkait penerimaan pengguna terhadap teknologi ini, terutama dalam hal Perceived Usefulness, Perceived Ease of Use, dan Perceived Trust. Penelitian ini bertujuan untuk menganalisis pengaruh ketiga variabel tersebut terhadap kinerja pengadaan dalam penggunaan sistem E-procurement di PT XYZ. Penelitian menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling-Partial Least Squares (SEM-PLS). Data dikumpulkan melalui survei terhadap 83 pengguna aktif sistem E-procurement di PT XYZ. Hasil penelitian menunjukkan bahwa Perceived Usefulness, Perceived Ease of Use, dan Perceived Trust berpengaruh signifikan terhadap kinerja pengadaan. Diantara ketiga faktor tersebut, Perceived Trust memiliki peran paling dominan dalam meningkatkan efektivitas sistem. Temuan ini memberikan wawasan bagi perusahaan untuk meningkatkan adopsi sistem E-procurement dengan mengoptimalkan pengalaman pengguna dan membangun kepercayaan terhadap sistem digital. Hasil penelitian ini juga dapat menjadi dasar dalam merancang strategi implementasi E-procurement yang lebih efektif guna meningkatkan efisiensi dan transparansi dalam proses pengadaan.
Studi mengenai kepuasan pasien rawat jalan di Kota Sorong Seran, Crychentia Bria; Saryatmo, Mohammad Agung
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 9 No 4 (2025): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v9i4.34649

Abstract

This study aims to analyze the influence of service quality on patient satisfaction and patient loyalty among outpatients at Hospital in Sorong City. This research employs a descriptive approach with a cross-sectional method. The total sample size for this study consisted of 150 outpatients at Hospital in Sorong City. Based on the research findings, service quality has a positive and significant impact on patient satisfaction. Additionally, service quality also has a positive and significant effect on patient loyalty at Hospital in Sorong City. The results of this research are expected to serve as literacy material for further studies, especially in the field of health services, and to act as a reference and evaluation material for improving hospital services so that patients feel satisfied with the services provided. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan terhadap kepuasan pasien dan loyalitas pasien pada pasien rawat jalan rumah sakit di Kota Sorong. Penelitian ini menggunakan pendekatan deskriptif dengan metode cross-sectional. Jumlah sampel penelitian ini berjumlah 150 pasien rawat jalan pada rumah sakit di Kota Sorong. Berdasarkan temuan penelitian, kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pasien. Selain itu, kualitas pelayanan juga berpengaruh positif dan signifikan terhadap loyalitas pasien rawat jalan pada rumah sakit di Kota Sorong. Hasil penelitian ini diharapkan dapat menjadi bahan literasi untuk penelitian selanjutnya khususnya di bidang pelayanan kesehatan, serta dapat menjadi acuan dan bahan evaluasi dalam meningkatkan pelayanan rumah sakit agar pasien merasa puas terhadap pelayanan yang diberikan.
Pengurangan waktu tunggu rawat jalan dengan lean hospital pada RS Mata XYZ Wibowo, Nadhif Wiratara; Saryatmo, Mohammad Agung
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 9 No 4 (2025): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v9i4.34654

Abstract

Long waiting times are one of the key indicators of inefficiency in outpatient services and can negatively impact patient satisfaction. This study aims to identify and reduce waste in the outpatient workflow of the ophthalmology clinic at XYZ Eye Hospital in 2025 using the Lean Hospital approach. This case study employed a Sequential Explanatory Mixed Method design, combining qualitative and quantitative approaches through direct observation, interviews, and secondary data analysis from the Electronic Medical Record (EMR) system. Value Stream Mapping (VSM) was used to map the process, with the Current VSM involving 2,673 patients. The analysis revealed that the most significant wastes occurred in doctor waiting time, registration, and the waiting period before assessment. Proposed solutions included locking the SEP printing feature at the KiosK 60 minutes prior to the scheduled appointment, deploying temporary staff to assist patients with the KiosK, and digitalizing the BPJS administrative process. In a simulated Future VSM involving 766 patients who arrived at least 60 minutes between their appointment time, there was a statistically significant reduction in lead time by 15.99% and in doctor waiting time by 26.87%. The study concludes that the implementation of Lean Hospital is effective in reducing waste and improving the efficiency of outpatient waiting times in a specialized eye hospital setting. Waktu tunggu yang panjang merupakan salah satu indikator inefisiensi dalam pelayanan rawat jalan dan dapat berdampak pada kepuasan pasien. Penelitian ini bertujuan untuk mengidentifikasi dan mereduksi pemborosan pada alur pelayanan rawat jalan poli mata di RS Mata XYZ tahun 2025 dengan pendekatan Lean Hospital. Penelitian ini merupakan studi kasus yang menggunakan desain Sequential Explanatory Mixed Method dengan pendekatan campuran kualitatif dan kuantitatif melalui observasi langsung, wawancara, dan analisis data sekunder dari sistem Elektronik Rekam Medis (ERM). Value Stream Mapping (VSM) digunakan untuk memetakan proses, dengan Current VSM melibatkan 2673 pasien. Hasil analisis menunjukkan bahwa pemborosan terbanyak terjadi pada aktivitas menunggu dokter dan proses pendaftaran serta menunggu pengkajian. Usulan solusi meliputi penguncian cetak SEP di KiosK 60 menit sebelum janji temu, penambahan petugas sementara untuk memandu KiosK, serta digitalisasi proses administrasi BPJS. Hasilnya dengan Future VSM yang disimulasikan terhadap 766 pasien yang hadir minimal 60 menit di antara waktu janji, terdapat penurunan lead time secara bermakna sebesar 15,99% dan waktu tunggu dokter sebesar 26,87%. Penelitian ini menyimpulkan bahwa penerapan Lean Hospital secara efektif mampu mengurangi pemborosan dan meningkatkan efisiensi waktu tunggu dalam pelayanan rawat jalan rumah sakit khusus mata.
PENERAPAN METODE GREEN SCOR DALAM MENINGKATKAN KINERJA GREEN SUPPLY CHAIN MANAGEMENT DI PERUSAHAAN FARMASI Christopher, Alvin; Saryatmo, Mohammad Agung; Andres
Jurnal Mitra Teknik Industri Vol. 4 No. 1 (2025): Jurnal Mitra Teknik Industri
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmti.v4i1.34607

Abstract

The pharmaceutical industry has a significant impact on the environment, including air, soil, and water pollution caused by production waste. In an effort to address this issue, the implementation of Green Supply Chain Management (GSCM) has become a strategic and effective approach to improve operational efficiency while minimizing environmental impact. This study aims to evaluate the performance of Green Supply Chain Management (GSCM) in a pharmaceutical company using the Green Supply Chain Operations Reference (Green SCOR) approach. The Green SCOR framework includes five main elements: Plan, Source, Make, Deliver, and Return. This research uses a descriptive quantitative approach with primary data obtained through interviews, discussions, and questionnaires with relevant managers, as well as secondary data from company documentation. The evaluation results show that out of 30 performance indicators measured, 11 did not meet company standards, including raw material planning accuracy, material efficiency, transportation emissions, and recycling rates of solid and liquid waste. Therefore, a comprehensive evaluation was conducted by categorizing the findings into four dimensions: planning, production, distribution, and waste management. This study recommends the implementation of integrated systems, advancement of production technology, optimization of logistics, and strengthening of waste management systems to sustainably improve the performance of Green Supply Chain Management (GSCM).
Quality Of Nursing Work Life As A Determining Factor Of Nurses’ Performance: An Empirical Study At Kasih Herlina Hospital, Sorong Simatupang, Gita Manerlin Kasihita; Saryatmo, Mohammad Agung
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12128

Abstract

This study aims to explore the impact of Quality of Nursing Work Life (QNWL) on the performance of nurses at Kasih Herlina Sorong Hospital, focusing on key dimensions such as working conditions, job satisfaction, work-life balance, and various factors that either support or hinder nurses' ability to perform effectively. The research employs a quantitative approach through observational methods, specifically using a cross-sectional research design, which involves collecting data from a defined population at a specific point in time. The intent is to examine how different elements of QNWL contribute to overall job performance. Based on the results obtained, it is evident that components such as work-home life balance, job design, and external work conditions have a significantly positive effect on nurses’ performance. These factors contribute to a more supportive and conducive work environment, thereby enhancing motivation, reducing burnout, and increasing job efficiency. Consequently, when nurses experience better work-life integration, clearly structured job roles, and favorable external work influences, their performance levels tend to improve. Interestingly, the study also reveals that the internal work environment, which may include interpersonal dynamics, organizational culture, or internal policies, does not have a statistically significant influence on performance outcomes within this context. This finding highlights the need for hospital administrators to focus more on improving external factors and job design elements that directly affect nurses’ daily functions. Ultimately, this research provides valuable insights for hospital management seeking to enhance nursing performance through strategic improvements in work-life quality.
Hospital Digitalization And Patient Satisfaction: The Mediating Role Of Operational Efficiency In Jakarta Melly, Melly; Saryatmo, Mohammad Agung
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12106

Abstract

This study aims to empirically investigate the impact of hospital digitalization as an independent variable, patient satisfaction as a dependent variable, with operational efficiency acting as a mediating variable. Employing a quantitative methodology, the research utilizes explanatory research to examine the causal relationships among sample variables through a survey conducted with 105 respondents who have received services from hospitals equipped with digital technology. A questionnaire featuring Likert scale-based questions was utilized for data collection. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicated that digitalization in hospitals influences patient satisfaction, with operational efficiency significantly mediating the relationship between digitalization and patient satisfaction. The implications of this study for hospital management include the importance of prioritizing investments in digital infrastructure development and enhancing human resource capacity to optimize the implementation of digital transformation. This study establishes that digitalization extends beyond mere technological innovation; it constitutes a strategic element that plays a vital role in significantly enhancing the quality of health services and overall hospital performance.
ANALISA TINGKAT KERUSAKAN PRODUKSI KEMASAN KARTON MENGGUNAKAN METODE SIX SIGMA DI PT XYZ Goklas, Bonifasius Justin Abel; Adianto; Saryatmo, Mohammad Agung
Jurnal Mitra Teknik Industri Vol. 4 No. 2 (2025): Jurnal Mitra Teknik Industri
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmti.v4i2.34969

Abstract

PT XYZ is a manufacturer engaged in the field of cardboard packaging producers. Cardboard products are needed by traders to wrap their products safely until they reach consumers. Cardboard packaging is often found in various forms of defects in its production. The increase in defect production is a concern because it is detrimental to the company. The study was conducted to help the company identify production defects that occur in the cardboard packaging printing process. The analysis in this study used descriptive quantitative methods and Six Sigma DMAIC. This study uses a number of data from field observations and interviews with company employees, as well as data documentation owned by the company. So this study was conducted to improve product quality, find out the causes of defects in the production process, and provide suggestions for improvements and control of product quality. Based on the results of the study, the highest type of defect was found in uneven gluing and asymmetrical cardboard cutting. The cause of this was due to human factors that did not pay attention to the company's operational standards and suboptimal procedure forms.
Faktor-faktor internal yang memengaruhi kinerja karyawan: Studi pada PT XYZ Diastantri, Zastya; Saryatmo, Mohammad Agung
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 9 No 5 (2025): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v9i5.35334

Abstract

This study aims to identify problems that occur at PT XYZ and to analyse the relationship between office layout, compensation, and work environment on employee performance. This study uses a quantitative research method with SEM-PLS (Structural Equation Modelling-Partial Least Square). Data collection was carried out by distributing questionnaires to 105 respondents who worked as direct supervisor, permanent employees and had worked for at least one year. In addition, they also understand the situation and work environment of the company. The results of this study indicate that the third variable, namely office layout, compensation, and work environment have positive and significant effect on employee performance. The results of this study emphasize the importance of improving the work environment and rewards to improve employee performance. Penelitian ini memiliki tujuan untuk mengidentifikasi permasalahan yang terjadi pada PT XYZ dan untuk menganalisis hubungan antara tata ruang kerja, kompensasi, dan lingkungan kerja terhadap kinerja karyawan. Penelitian ini menggunakan metode penelitian kuantitatif melalui SEM-PLS (Structural Equation Modelling-Partial Least Square). Pengumpulan data dijalankan melewati sebaran kuesioner kepada responden sejumlah 105 orang yaitu atasan yang berstatus karyawan tetap serta sudah bekerja minimal satu tahun. Selain itu juga memahami situasi serta lingkungan kerja perusahaan. Hasil dari penelitian ini menyatakan ketiga variabel yaitu tata ruang kerja, kompensasi, dan lingkungan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Dari hasil penelitian ini menegaskan pentingnya perbaikan lingkungan kerja dan sistem penghargaan untuk meningkatkan kinerja karyawan.
Preferensi konsumen sebagai mediasi dalam pengaruh harga, pengetahuan, kualitas, dan referensi terhadap keputusan pembelian obat generik dan paten Oscar, Dzaky Junianda Faric; Saryatmo, Mohammad Agung
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 9 No 5 (2025): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v9i5.35336

Abstract

This study explores the influence of price, knowledge level, reference groups, and product quality on consumer purchasing decisions for over-the-counter (OTC) drugs, with consumer preference acting as a mediating variable. The research focuses on pharmacy consumers in East Kalimantan, a region experiencing rapid economic growth and shifting healthcare consumption patterns. The objective is to determine which factors significantly shape consumer preferences and drive decisions between generic and branded drugs. A quantitative method was employed using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) approach. Data were collected through a structured questionnaire based on a Likert scale, involving 155 valid respondents from several pharmacies in East Kalimantan. The findings reveal that all four independent variables—drug price, consumer knowledge, reference groups, and product quality—have a positive and significant effect on consumer preferences. Furthermore, consumer preference itself significantly influences the final drug purchasing decision. The mediating role of consumer preference was also confirmed in the relationship between the independent variables and purchasing decisions. The study supports that higher awareness and better perceptions of quality and pricing can shift consumer attitudes toward more cost-efficient drug options like generics. These insights are valuable for pharmaceutical marketers, public health policymakers, and healthcare providers aiming to improve drug accessibility and education for informed purchasing behavior. Penelitian ini mengkaji pengaruh harga, tingkat pengetahuan, kelompok referensi, dan kualitas produk terhadap keputusan pembelian obat bebas, dengan preferensi konsumen sebagai variabel mediasi. Fokus penelitian ini adalah pada konsumen apotek di Kalimantan Timur, wilayah yang mengalami pertumbuhan ekonomi pesat dan perubahan pola konsumsi layanan kesehatan. Tujuan utama penelitian ini adalah untuk mengetahui faktor-faktor utama yang memengaruhi preferensi masyarakat dalam memilih antara obat generik dan obat bermerek. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data diperoleh melalui penyebaran kuesioner berskala Likert kepada 185 responden valid di beberapa apotek di Kalimantan Timur. Hasil penelitian menunjukkan bahwa keempat variabel bebas—harga obat, pengetahuan konsumen, kelompok referensi, dan kualitas produk—berpengaruh positif dan signifikan terhadap preferensi konsumen. Preferensi konsumen sendiri juga terbukti berpengaruh signifikan terhadap keputusan akhir pembelian obat. Selain itu, preferensi konsumen juga terbukti sebagai variabel mediasi yang memperkuat hubungan antara variabel bebas dan keputusan pembelian. Temuan ini menegaskan bahwa peningkatan pengetahuan serta persepsi yang baik terhadap harga dan kualitas obat dapat mendorong konsumen untuk memilih opsi yang lebih ekonomis seperti obat generik. Hasil penelitian ini bermanfaat bagi pemasar farmasi, pembuat kebijakan kesehatan, dan penyedia layanan dalam meningkatkan akses dan edukasi masyarakat terhadap obat.
Co-Authors Adianto Adiyanti, Hayu Dwi Ahmad Ajisasmito, Muladi Almutazan, Rahman Andres Angelica, Katty Aruan, Raditya Pradana Putra Bayu Bimantara Bravo, Christiandinata Tjandra Christopher, Alvin Dewi Yuliana Diastantri, Zastya Dzahabiyyah, Tania Yumna Fakhriyah, Finna Fatahuddin, Rahaliya Salsabila Ferdinand Fikriyani Goklas, Bonifasius Justin Abel Husin, Denny Ilmansyah, Evan Jennifer Jennifer Karolina, Nova Kevin Komala, Olga Nauli Kristina, Helena Juliana Laurent, Margareth Lidya, Lidya Lithrone Laricha Salomon Mahardhika, Taufan Tornado Melly, Melly Natalia Natalia Natalie, Michelle Ruth Oscar, Dzaky Junianda Faric Pamungkas, Hendrikus Atmanda Dwi Phangestu, Bryankim Seran, Crychentia Bria Simatupang, Gita Manerlin Kasihita Steven, Christopher Tin, Juni Tjahyanto, Teddy Ursula, Ferrel Briliyant Wahyudi, Steven Wibowo, Nadhif Wiratara Wijaya, Febiola Valentina Wijaya, Leonardo Agusta Wilson Kosasih Yumiko, Yumiko