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All Journal Journal of Humanities and Social Studies Journal of Science Innovare Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Ilmiah Teknik Industri Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) International Journal of Application on Economics and Business Jurnal Serina Ekonomi dan Bisnis Jurnal Mitra Teknik Industri
Saryatmo, Mohammad Agung
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Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Social Sciences Transportation

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Studi Mengenai Pengaruh Tingkat Kepuasan Pasien Ibu Hamil terhadap Pelayanan Antenatal Care di Rumah Sakit Kota Sorong Fatahuddin, Rahaliya Salsabila; Saryatmo, Mohammad Agung
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 6 No. 5 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus-September 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i5.5415

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan antenatal care terhadap kepuasan pasien ibu hamil di Rumah Sakit Kasih Herlina, Sorong. Kualitas pelayanan diukur menggunakan lima dimensi SERVQUAL, yaitu bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain cross-sectional. Data dikumpulkan melalui kuesioner kepada 115 responden dan dianalisis menggunakan metode Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa kelima dimensi kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pasien, dengan nilai koefisien determinasi (R²) sebesar 0,661 dan nilai Goodness of Fit sebesar 0,680. Dimensi tangibles memiliki pengaruh paling kuat terhadap kepuasan pasien dengan nilai original sample 0,252 dan t-statistic 3,357. Penelitian ini memberikan implikasi manajerial bahwa rumah sakit perlu fokus pada peningkatan fasilitas fisik, profesionalisme tenaga medis, serta pelayanan yang responsif dan empatik. Untuk penelitian selanjutnya disarankan mempertimbangkan variabel tambahan dan pendekatan kualitatif untuk memperoleh pemahaman yang lebih mendalam.
The Role of Operational Efficiency in Mediating the Effect of Hospital Digitalization on Patient Satisfaction Melly, Melly; Saryatmo, Mohammad Agung
Journal of Science Innovare Vol 7, No 2 (2024): Journal of Science Innovare, Volume 07 Number 02 2024
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jsi.v7i2.12807

Abstract

This study investigates the empirical relationship between hospital digitalization, operational efficiency, and patient satisfaction, with a specific focus on the mediating role of operational efficiency. Employing a quantitative explanatory design, data were obtained from 105 respondents who had received digital-based healthcare services in hospitals across Jakarta, Indonesia. A structured questionnaire using a Likert scale was distributed to evaluate perceptions of hospital digitalization, operational efficiency, and service satisfaction. The collected data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.1 to test both direct and indirect causal relationships among the studied variables. The results confirm that hospital digitalization has a significant and positive effect on both operational efficiency and patient satisfaction. Furthermore, operational efficiency also exerts a positive influence on patient satisfaction and serves as a partial mediator between digitalization and satisfaction. The analysis reveals that digitalization enhances efficiency by streamlining administrative workflows, optimizing staff utilization, and reducing service delays, which ultimately improve the overall patient experience. Hospitals with higher levels of digital integration—such as Electronic Medical Records (EMR), Hospital Management Information Systems (HMIS), and telemedicine—demonstrated stronger service performance and responsiveness. The findings highlight that digital transformation is not merely a technological upgrade but a strategic enabler for organizational effectiveness and healthcare quality improvement. For hospital management, this study emphasizes the importance of investing in digital infrastructure, enhancing staff digital competencies, and fostering adaptive work cultures to maximize the benefits of technology-driven efficiency. Ultimately, hospital digitalization acts as a catalyst for sustainable service innovation and higher patient satisfaction across modern healthcare systems.
PENGUKURAN KINERJA SUPPLY CHAIN MANAGEMENT MENGGUNAKAN MODEL SCOR PADA PT. XYZ Fikriyani; Saryatmo, Mohammad Agung; Andres
Jurnal Ilmiah Teknik Industri Vol. 13 No. 1 (2025): Jurnal Ilmiah Teknik Industri : Jurnal Keilmuan Teknik dan Manajemen Industri
Publisher : Program Studi Teknik Industri, Fakultas Teknik Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jitiuntar.v13i1.35533

Abstract

In the oil and gas drilling services sector, PT. XYZ faces obstacles in the form of late delivery of materials from suppliers which can affect operational efficiency and result in downtime. The purpose of this study is to evaluate SCM performance by applying the SCOR model and the AHP approach to identify areas that need improvement. Calculated using the SCOR model, there are five main processes, namely plan, source, make, deliver and return. After conducting a questionnaire, 17 performance indicators were selected with the attributes of reliability, responsiveness, and asset. The AHP approach was applied to give weight to the performance indicators to identify the main criteria and priorities. With a performance value of 87.41, the measurement results indicate that PT. XYZ supply chain management is running quite well. There are 2 (two) of the 17 performance indicators measured, namely adherence to production and number of touble machines, that need to be improved.
WASTE REDUCTION IN BRAKE LINING PRODUCTS TYPE 51 HS USING LEAN SIX SIGMA METHOD Saryatmo, Mohammad Agung; Wongkar, Joshua Ricardo; Kristina, Helena Juliana; Andres
Jurnal Ilmiah Teknik Industri Vol. 11 No. 3 (2023): Jurnal Ilmiah Teknik Industri : Jurnal Keilmuan Teknik dan Manajemen Industri
Publisher : Program Studi Teknik Industri, Fakultas Teknik Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jitiuntar.v11i3.22492

Abstract

Every company desires a profit, and its production system must continually develop and become more productive. Companies can boost their production productivity in a variety of ways, including by enhancing their production process system and removing impediments. This research was conducted at a company in Tangerang that specialized in manufacturing brake linings. On the basis of the results of field research, manufacturing department defects and inventory have been detected. The research phases employ the DMAIC model. The define phase employs SIPOC and CTQ diagrams. Using WAM to identify waste that happens through the distribution of questionnaires during the measurement phase. According to the measure stage's calculation, the company's current efficiency level is 26.85 percent. The DPMO value is 6,222.71 and sigma number indicates a quality level of 4.91. After learning the company's status, the research continued with an FMEA examination of the root cause. On the basis of the results of the analysis, proposals for changes to the brake linings production steps were made. The research was continued in the third phase, known as control, which consisted of recalculating the company's status after the implementation of modifications. The calculation findings demonstrate an increase in process cycle efficiency to 35.33 percent. In addition, a reduction in the value of faults per million opportunities resulted in the production of 4,524.88 products and an increase in the sigma level to 5.12. This demonstrates a gain in efficiency of 8.48%, a drop-in DPMO of 1,697.83 products, and a 0.21 increase in sigma value.
Co-Authors Adianto Adiyanti, Hayu Dwi Ahmad Ajisasmito, Muladi Almutazan, Rahman Andres Angelica, Katty Aruan, Raditya Pradana Putra Bayu Bimantara Bravo, Christiandinata Tjandra Christopher, Alvin Dewi Yuliana Diastantri, Zastya Dzahabiyyah, Tania Yumna Fakhriyah, Finna Fatahuddin, Rahaliya Salsabila Ferdinand Fikriyani Goklas, Bonifasius Justin Abel Husin, Denny Ilmansyah, Evan Jennifer Jennifer Karolina, Nova Kevin Komala, Olga Nauli Kristina, Helena Juliana Laurent, Margareth Lidya, Lidya Lithrone Laricha Salomon Mahardhika, Taufan Tornado Melly, Melly Natalia Natalia Natalie, Michelle Ruth Oscar, Dzaky Junianda Faric Pamungkas, Hendrikus Atmanda Dwi Phangestu, Bryankim Seran, Crychentia Bria Simatupang, Gita Manerlin Kasihita Steven, Christopher Tin, Juni Tjahyanto, Teddy Ursula, Ferrel Briliyant Wahyudi, Steven Wibowo, Nadhif Wiratara Wijaya, Febiola Valentina Wijaya, Leonardo Agusta Wilson Kosasih Wongkar, Joshua Ricardo Yumiko, Yumiko