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All Journal Journal of Humanities and Social Studies Journal of Science Innovare Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Ilmiah Teknik Industri Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) International Journal of Application on Economics and Business Jurnal Serina Ekonomi dan Bisnis Jurnal Mitra Teknik Industri
Saryatmo, Mohammad Agung
Unknown Affiliation
Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Social Sciences Transportation

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Studi Mengenai Pengaruh Tingkat Kepuasan Pasien Ibu Hamil terhadap Pelayanan Antenatal Care di Rumah Sakit Kota Sorong Fatahuddin, Rahaliya Salsabila; Saryatmo, Mohammad Agung
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 6 No. 5 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus-September 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i5.5415

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan antenatal care terhadap kepuasan pasien ibu hamil di Rumah Sakit Kasih Herlina, Sorong. Kualitas pelayanan diukur menggunakan lima dimensi SERVQUAL, yaitu bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain cross-sectional. Data dikumpulkan melalui kuesioner kepada 115 responden dan dianalisis menggunakan metode Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa kelima dimensi kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pasien, dengan nilai koefisien determinasi (R²) sebesar 0,661 dan nilai Goodness of Fit sebesar 0,680. Dimensi tangibles memiliki pengaruh paling kuat terhadap kepuasan pasien dengan nilai original sample 0,252 dan t-statistic 3,357. Penelitian ini memberikan implikasi manajerial bahwa rumah sakit perlu fokus pada peningkatan fasilitas fisik, profesionalisme tenaga medis, serta pelayanan yang responsif dan empatik. Untuk penelitian selanjutnya disarankan mempertimbangkan variabel tambahan dan pendekatan kualitatif untuk memperoleh pemahaman yang lebih mendalam.
The Role of Operational Efficiency in Mediating the Effect of Hospital Digitalization on Patient Satisfaction Melly, Melly; Saryatmo, Mohammad Agung
Journal of Science Innovare Vol 7, No 2 (2024): Journal of Science Innovare, Volume 07 Number 02 2024
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jsi.v7i2.12807

Abstract

This research seeks to provide empirical evidence regarding the effect of hospital digitalization as an independent variable on patient satisfaction as a dependent variable, with operational efficiency serving as the mediating factor. Adopting a quantitative approach, the study applies an explanatory research design to analyze causal relationships among the variables through a survey of 105 patients who had experiences in hospitals implementing digital technology. Data were gathered using a Likert scale–based questionnaire and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). Findings reveal that hospital digitalization has a positive effect on patient satisfaction, and this relationship is significantly mediated by operational efficiency. The study highlights the managerial implications for hospitals, emphasizing the necessity of prioritizing digital infrastructure investments and strengthening human resource capabilities to fully realize digital transformation. Overall, the results affirm that digitalization is not merely a technological advancement but a strategic factor that substantially enhances healthcare service quality and hospital performance.
PENGUKURAN KINERJA SUPPLY CHAIN MANAGEMENT MENGGUNAKAN MODEL SCOR PADA PT. XYZ Fikriyani; Saryatmo, Mohammad Agung; Andres
Jurnal Ilmiah Teknik Industri Vol. 13 No. 1 (2025): Jurnal Ilmiah Teknik Industri : Jurnal Keilmuan Teknik dan Manajemen Industri
Publisher : Program Studi Teknik Industri, Fakultas Teknik Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jitiuntar.v13i1.35533

Abstract

In the oil and gas drilling services sector, PT. XYZ faces obstacles in the form of late delivery of materials from suppliers which can affect operational efficiency and result in downtime. The purpose of this study is to evaluate SCM performance by applying the SCOR model and the AHP approach to identify areas that need improvement. Calculated using the SCOR model, there are five main processes, namely plan, source, make, deliver and return. After conducting a questionnaire, 17 performance indicators were selected with the attributes of reliability, responsiveness, and asset. The AHP approach was applied to give weight to the performance indicators to identify the main criteria and priorities. With a performance value of 87.41, the measurement results indicate that PT. XYZ supply chain management is running quite well. There are 2 (two) of the 17 performance indicators measured, namely adherence to production and number of touble machines, that need to be improved.
Co-Authors Adianto Adiyanti, Hayu Dwi Ahmad Ajisasmito, Muladi Almutazan, Rahman Andres Angelica, Katty Aruan, Raditya Pradana Putra Bayu Bimantara Bravo, Christiandinata Tjandra Christopher, Alvin Dewi Yuliana Diastantri, Zastya Dzahabiyyah, Tania Yumna Fakhriyah, Finna Fatahuddin, Rahaliya Salsabila Ferdinand Fikriyani Goklas, Bonifasius Justin Abel Husin, Denny Ilmansyah, Evan Jennifer Jennifer Karolina, Nova Kevin Komala, Olga Nauli Kristina, Helena Juliana Laurent, Margareth Lidya, Lidya Lithrone Laricha Salomon Mahardhika, Taufan Tornado Melly, Melly Natalia Natalia Natalie, Michelle Ruth Oscar, Dzaky Junianda Faric Pamungkas, Hendrikus Atmanda Dwi Phangestu, Bryankim Seran, Crychentia Bria Simatupang, Gita Manerlin Kasihita Steven, Christopher Tin, Juni Tjahyanto, Teddy Ursula, Ferrel Briliyant Wahyudi, Steven Wibowo, Nadhif Wiratara Wijaya, Febiola Valentina Wijaya, Leonardo Agusta Wilson Kosasih Yumiko, Yumiko