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All Journal Journal of Humanities and Social Studies Journal of Science Innovare Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Ilmiah Teknik Industri Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) International Journal of Application on Economics and Business Jurnal Serina Ekonomi dan Bisnis Jurnal Mitra Teknik Industri
Saryatmo, Mohammad Agung
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Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Social Sciences Transportation

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Studi Mengenai Pengaruh Tingkat Kepuasan Pasien Ibu Hamil terhadap Pelayanan Antenatal Care di Rumah Sakit Kota Sorong Fatahuddin, Rahaliya Salsabila; Saryatmo, Mohammad Agung
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 6 No. 5 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus-September 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i5.5415

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan antenatal care terhadap kepuasan pasien ibu hamil di Rumah Sakit Kasih Herlina, Sorong. Kualitas pelayanan diukur menggunakan lima dimensi SERVQUAL, yaitu bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain cross-sectional. Data dikumpulkan melalui kuesioner kepada 115 responden dan dianalisis menggunakan metode Partial Least Square-Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa kelima dimensi kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pasien, dengan nilai koefisien determinasi (R²) sebesar 0,661 dan nilai Goodness of Fit sebesar 0,680. Dimensi tangibles memiliki pengaruh paling kuat terhadap kepuasan pasien dengan nilai original sample 0,252 dan t-statistic 3,357. Penelitian ini memberikan implikasi manajerial bahwa rumah sakit perlu fokus pada peningkatan fasilitas fisik, profesionalisme tenaga medis, serta pelayanan yang responsif dan empatik. Untuk penelitian selanjutnya disarankan mempertimbangkan variabel tambahan dan pendekatan kualitatif untuk memperoleh pemahaman yang lebih mendalam.
The Role of Operational Efficiency in Mediating the Effect of Hospital Digitalization on Patient Satisfaction Melly, Melly; Saryatmo, Mohammad Agung
Journal of Science Innovare Vol 7, No 2 (2024): Journal of Science Innovare, Volume 07 Number 02 2024
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jsi.v7i2.12807

Abstract

This study investigates the empirical relationship between hospital digitalization, operational efficiency, and patient satisfaction, with a specific focus on the mediating role of operational efficiency. Employing a quantitative explanatory design, data were obtained from 105 respondents who had received digital-based healthcare services in hospitals across Jakarta, Indonesia. A structured questionnaire using a Likert scale was distributed to evaluate perceptions of hospital digitalization, operational efficiency, and service satisfaction. The collected data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.1 to test both direct and indirect causal relationships among the studied variables. The results confirm that hospital digitalization has a significant and positive effect on both operational efficiency and patient satisfaction. Furthermore, operational efficiency also exerts a positive influence on patient satisfaction and serves as a partial mediator between digitalization and satisfaction. The analysis reveals that digitalization enhances efficiency by streamlining administrative workflows, optimizing staff utilization, and reducing service delays, which ultimately improve the overall patient experience. Hospitals with higher levels of digital integration—such as Electronic Medical Records (EMR), Hospital Management Information Systems (HMIS), and telemedicine—demonstrated stronger service performance and responsiveness. The findings highlight that digital transformation is not merely a technological upgrade but a strategic enabler for organizational effectiveness and healthcare quality improvement. For hospital management, this study emphasizes the importance of investing in digital infrastructure, enhancing staff digital competencies, and fostering adaptive work cultures to maximize the benefits of technology-driven efficiency. Ultimately, hospital digitalization acts as a catalyst for sustainable service innovation and higher patient satisfaction across modern healthcare systems.
PENGUKURAN KINERJA SUPPLY CHAIN MANAGEMENT MENGGUNAKAN MODEL SCOR PADA PT. XYZ Fikriyani; Saryatmo, Mohammad Agung; Andres
Jurnal Ilmiah Teknik Industri Vol. 13 No. 1 (2025): Jurnal Ilmiah Teknik Industri : Jurnal Keilmuan Teknik dan Manajemen Industri
Publisher : Program Studi Teknik Industri, Fakultas Teknik Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jitiuntar.v13i1.35533

Abstract

In the oil and gas drilling services sector, PT. XYZ faces obstacles in the form of late delivery of materials from suppliers which can affect operational efficiency and result in downtime. The purpose of this study is to evaluate SCM performance by applying the SCOR model and the AHP approach to identify areas that need improvement. Calculated using the SCOR model, there are five main processes, namely plan, source, make, deliver and return. After conducting a questionnaire, 17 performance indicators were selected with the attributes of reliability, responsiveness, and asset. The AHP approach was applied to give weight to the performance indicators to identify the main criteria and priorities. With a performance value of 87.41, the measurement results indicate that PT. XYZ supply chain management is running quite well. There are 2 (two) of the 17 performance indicators measured, namely adherence to production and number of touble machines, that need to be improved.
WASTE REDUCTION IN BRAKE LINING PRODUCTS TYPE 51 HS USING LEAN SIX SIGMA METHOD Saryatmo, Mohammad Agung; Wongkar, Joshua Ricardo; Kristina, Helena Juliana; Andres
Jurnal Ilmiah Teknik Industri Vol. 11 No. 3 (2023): Jurnal Ilmiah Teknik Industri : Jurnal Keilmuan Teknik dan Manajemen Industri
Publisher : Program Studi Teknik Industri, Fakultas Teknik Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jitiuntar.v11i3.22492

Abstract

Every company desires a profit, and its production system must continually develop and become more productive. Companies can boost their production productivity in a variety of ways, including by enhancing their production process system and removing impediments. This research was conducted at a company in Tangerang that specialized in manufacturing brake linings. On the basis of the results of field research, manufacturing department defects and inventory have been detected. The research phases employ the DMAIC model. The define phase employs SIPOC and CTQ diagrams. Using WAM to identify waste that happens through the distribution of questionnaires during the measurement phase. According to the measure stage's calculation, the company's current efficiency level is 26.85 percent. The DPMO value is 6,222.71 and sigma number indicates a quality level of 4.91. After learning the company's status, the research continued with an FMEA examination of the root cause. On the basis of the results of the analysis, proposals for changes to the brake linings production steps were made. The research was continued in the third phase, known as control, which consisted of recalculating the company's status after the implementation of modifications. The calculation findings demonstrate an increase in process cycle efficiency to 35.33 percent. In addition, a reduction in the value of faults per million opportunities resulted in the production of 4,524.88 products and an increase in the sigma level to 5.12. This demonstrates a gain in efficiency of 8.48%, a drop-in DPMO of 1,697.83 products, and a 0.21 increase in sigma value.
STUDI KASUS PENINGKATAN KUALITAS MENGGUNAKAN METODE SIX SIGMA DAN FMEA PADA PERUSAHAAN CARBON ROD BATERAI Setiawan, Yesaya Hansel; Saryatmo, Mohammad Agung; Sukania, I Wayan
Jurnal Mitra Teknik Industri Vol. 4 No. 3 (2025): Jurnal Mitra Teknik Industri
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/mg7wy749

Abstract

This research was conducted at PT. XYZ, a company that manufactures carbon rods, by applying the Six Sigma method using the DMAIC and FMEA approaches. The data is taken from production results during the period April 2024 to March 2025, which shows an average defect rate of 4.9%. The initial stage of the research begins with identifying critical to quality (CTQ), which is the need for high-quality carbon rod products that are able to meet customer demand consistently. Process mapping and quality performance calculation were carried out using the Six Sigma method, which resulted in a DPMO value of 6,997 and a sigma level of 3.96. These results show that the production process needs to be improved. The main causes of defects are analyzed using a cause-and-effect diagram based on five types of defects, namely fracture, chipping, cracking, perforation, and tilted position, which are influenced by human factors, machines, methods, and working environments. through FMEA analysis, it was found that the causes of failure with the highest FRPN values were found, such as engine speed that was too high, cleanliness of machinery and other production equipment that is not observed or neglected, and errors in engine adjustment. Proposed improvements are carried out with a Kaizen approach through 5S and five M-checklists, and are implemented in the form of SOPs and checksheets. As a result, the defect rate was successfully reduced from 4.9% to 3.5%.
PENGUKURAN KINERJA RANTAI PASOK DENGAN KEY PERFORMANCE INDICATOR (KPI) PADA PERUSAHAAN MANUFAKTUR SEPATU MENGGUNAKAN KONSEP GREEN SUPPLY CHAIN MANAGEMENT Putra, Fadilah Ikhsan; Saryatmo, Mohammad Agung; Andres
Jurnal Mitra Teknik Industri Vol. 4 No. 3 (2025): Jurnal Mitra Teknik Industri
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/6mebpa98

Abstract

The objective of this research is to develop prioritized indicators for companies by designing performance measurement using the Green Supply Chain Management (GSCM) approach, Key Performance Indicators (KPI), Supply Chain Operations Reference (SCOR) model, Objective Matrix (OMAX), and Traffic Light System to analyze environmentally friendly logistics strategies and concepts in support of corporate sustainability and efficiency. This study was conducted on a footwear manufacturing company. The performance measurement design, based on the green supply chain management concept aligned with the company's vision and mission, resulted in the identification of 45 key performance indicators. The company then selected 20 indicators out of the 45 proposed for further modeling using the Green SCOR method, which includes five perspectives: plan, source, make, deliver, and return. Performance scores were then calculated using the Objective Matrix (OMAX) and the Traffic Light System. The results showed that 12 indicators were marked green, 6 were yellow, and 2 were red. Each perspective received a score as follows, return 9.090, delivery 8.402, source 7.589, make 7.333, and plan 6. The plan perspective received the lowest score, indicating that immediate improvements should be made in the plan perspective, particularly regarding unmet indicators, to achieve the company’s performance targets.
ANALISIS PENGUKURAN KINERJA GREEN SUPPLY CHAIN MANAGEMENT PADA PERUSAHAAN PELAPISAN LOGAM DENGAN PENDEKATAN GREEN SCOR Frederick S C, Lamberth; Saryatmo, Mohammad Agung; Doaly, Carla O
Jurnal Mitra Teknik Industri Vol. 4 No. 3 (2025): Jurnal Mitra Teknik Industri
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/3fdzxq45

Abstract

Metal plating and stamping companies face greater challenges in managing waste, energy consumption, and selecting environmentally friendly raw materials. Therefore, the performance of Green Supply Chain Management (GSCM) is crucial to support the sustainability of business operations. This study aims to analyze the GSCM performance in a metal plating and stamping company by using an integrative method combining Green SCOR, Analytical Hierarchy Process (AHP), Objective Matrix (OMAX), and the Traffic Light System (TLS). The Green SCOR model is used to identify the five main processes in the supply chain, AHP is used to determine the priority weights of each performance indicator, and OMAX is applied to measure and evaluate the company’s actual GSCM performance. The results of the study identify which indicators within the overall supply chain process require improvement. Based on the findings, 12 indicators fall into the green category, 2 indicators are categorized as yellow, and 7 indicators are categorized as red. The yellow and red indicators need to be improved in order to enhance the company’s future GSCM performance.
Co-Authors Adianto Adiyanti, Hayu Dwi Ahmad Ajisasmito, Muladi Almutazan, Rahman Andres Angelica, Katty Aruan, Raditya Pradana Putra Bayu Bimantara Bravo, Christiandinata Tjandra Christopher, Alvin Dewi Yuliana Diastantri, Zastya Doaly, Carla O Dzahabiyyah, Tania Yumna Fakhriyah, Finna Fatahuddin, Rahaliya Salsabila Ferdinand Fikriyani Frederick S C, Lamberth Goklas, Bonifasius Justin Abel Husin, Denny I Wayan Sukania Ilmansyah, Evan Jennifer Jennifer Karolina, Nova Kevin Komala, Olga Nauli Kristina, Helena Juliana Laurent, Margareth Lidya, Lidya Lithrone Laricha Salomon Mahardhika, Taufan Tornado Melly, Melly Natalia Natalia Natalie, Michelle Ruth Oscar, Dzaky Junianda Faric Pamungkas, Hendrikus Atmanda Dwi Phangestu, Bryankim Putra, Fadilah Ikhsan Seran, Crychentia Bria Setiawan, Yesaya Hansel Simatupang, Gita Manerlin Kasihita Steven, Christopher Tin, Juni Tjahyanto, Teddy Ursula, Ferrel Briliyant Wahyudi, Steven Wibowo, Nadhif Wiratara Wijaya, Febiola Valentina Wijaya, Leonardo Agusta Wilson Kosasih Wongkar, Joshua Ricardo Yumiko, Yumiko