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Agung Budiyanto
Departemen Reproduksi Dan Kebidanan Fakultas Kedokteran Hewan Universitas Gadjah Mada
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : faletehan health journal

 1 
Hubungan Komunikasi Interpersonal Perawat dengan Kepuasan Pasien Hamdiah, Dedeh; Budiyanto, Agung
Faletehan Health Journal Vol 11 No 01 (2024): Faletehan Health Journal, Maret 2024
Publisher : Universitas Faletehan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33746/fhj.v11i01.684

Abstract

Health service centers in Indonesia were growing and developed rapidly, resulting on many choices in health services that patients can entrust in carrying out their health care. Patients’ expectation when choosing health services was the ability of health staff to respond quickly to patient complaints and to deal with them in a professional manner. The research objective was to determine the relationship between nurse interpersonal communication and patient satisfaction at Pontang Community Health Center in 2023. The correlation method with a cross-sectional approach was used in this research. Of the 150 inpatients as a population, 75 respondents were involved as the samples by Solvin formula. The data collection was done by interviews, observations, and a questionnaire. The research results showed that the majority of respondents stated that the interpersonal communication of nurses was good (62.7%) and the majority of respondents stated that patient satisfaction in the inpatient unit was not satisfied (54.7%). The statistical test results by using chi-square test obtained a p-value of 0.024 (p<α), which means that there was a relationship between nurse interpersonal communication and patient satisfaction at the inpatient unit of Pontang Community Health Center. The researchers concluded that there was a need of reinforcement in inpatient nurses, such as training on interpersonal communication and service excellence.
Co-Authors - Kurniasih . Triguntoro Agung Janika Sitasiwi Agung Janika Sitasiwi Agustina Dwi Wijayanti Annisa Sonia Orintamara Ardian Faiz Hafid Ary Setiyadi, Ary Asmarani Kusumawati Asmarani Kusumawati Asmarani Kusumawati Asmarani Kusumawati Asmarani Kusumawati asmarani Kusumawati Brian Wicaksono Budi Pramono Cahyani , Annisa Putri Dedeh Hamdiah Dony Nurcahya Dwi Walid Retnawati Dwi Walid Retnawati Edy Dharmana Edy Dharmana, Edy Erent Sahat Timotius Sihombing Erif Maha Nugraha Setyawan Erif Maha Nugraha Setyawan Erna Prawita Setyowati Erwanto Euis Ismayati Yuniar Fani, Rifia Tiara Faradina Kusuma Savitri Haryanto , Aris Henny Kusuma Dewi Hermilinda Parera Ika Kurniawati Imawan Daru Prasetya Ismu Subroto Jumaryoto Jumaryoto Kharisma Mutiara Insani Kurniasih Kurniasih Kurniasih Kurniasih Lalu Unsunnidhal Langgeng Priyanto Langgeng Priyanto Langgeng Priyanto M. Rosyid Ridlo Makruf Arif Mandala Phivi Whelma Alfons Maryatmi, Anastasia Sri Migi Herdinta Muhammad Rosyid Ridlo Muhammad Wildan Nasir Naela Wanda Yusria Dalimunthe Naela Wanda Yusria Dalimunthe Nurjaman Priyo Jr, Topas Wicaksono Rifia Tiara Fani Salmin Setyawan , Erif Maha Nugraha Siswanto , Ferbian Milas Slamet Hartanto Soedarmanto Indarjulianto Sri Gustari Sukoco, Hendro Suriansyah Surya Agus Prihatno Tarsisius Considus Tophianong Topas Wicaksono Priyo Jr Trikawati Wayan Tunas Artama Widagdo Sri Nugroho Wulandari, Ratih Ayu Yaflet Elifelet Mabel Yanuartono Yanuartono Yanuartono Yosua Kristian Adi Yuda Heru Fibrianto Zahrina Roseliana Mazidah, Zahrina Roseliana Zulfianto Hadratus Asy&#039;ari