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All Journal TEKNIK INFORMATIKA Proceedings of Annual International Conference Syiah Kuala University - Life Sciences & Engineering Chapter JIK Jurnal Ilmu Komputer TELKOMNIKA (Telecommunication Computing Electronics and Control) Prosiding SNATIKA Vol 01 (2011) Sinkron : Jurnal dan Penelitian Teknik Informatika Applied Information System and Management Technomedia Journal Journal of Information Systems and Informatics Indonesian Journal of Electrical Engineering and Computer Science IJIIS: International Journal of Informatics and Information Systems Journal of Applied Data Sciences International Journal of Cyber and IT Service Management (IJCITSM) Startupreneur Business Digital (SABDA Journal) Jurnal Sains, Nalar, dan Aplikasi Teknologi Informasi Blockchain Frontier Technology (BFRONT) Journal of Current Research in Blockchain
Yusuf Abdurachman
UIN Syarif Hidayatullah Jakarta
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Library & Information Science Other

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Evaluating User Satisfaction in Institutional Repositories through a Combined WebQual 4.0, EUCS, and Importance–Performance Analysis Approach Syopiansyah Jaya Putra; Abdullah Fadli Nurazza; Zainul Arham; Yusuf Durachman; Bayu Waspodo; Ismail Khalil
Applied Information System and Management (AISM) Vol. 9 No. 1 (2026): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v9i1.46727

Abstract

The repository website of UIN Syarif Hidayatullah Jakarta was designed to provide open access to academic publications produced by students and faculty members. However, it continues to encounter issues concerning interface usability, information accuracy, service personalization, and data access speed. These challenges underscore the necessity for a comprehensive assessment of its quality and the level of user satisfaction. This study aims to identify the key factors influencing user satisfaction, measure overall website performance through the WebQual Index (WQI), and analyze the alignment between user perceptions and expectations using the Importance Performance Analysis (IPA). A quantitative approach was employed, applying the extended WebQual 4.0 model with the inclusion of accuracy and timeliness variables adapted from the End-User Computing Satisfaction (EUCS) framework. Data were collected from 402 undergraduate respondents and analyzed using SPSS through validity, reliability, partial t-tests, and paired sample t-tests. The findings reveal that all independent variables significantly affect user satisfaction, and the website achieved a WQI score of 0.80, indicating a very good quality level. Nevertheless, aspects such as visual appeal and service personalization require improvement. The gap analysis result of 0.35 signifies that current performance has yet to fully meet user expectations. Furthermore, the IPA quadrant mapping provides strategic insights, emphasizing the need to enhance data security and the timeliness of information delivery. This research contributes to both theory and practice by developing an integrated evaluation framework that combines WebQual 4.0, EUCS, and IPA, offering a structured model for assessing user satisfaction within digital academic repositories in higher education institutions.
Co-Authors A'ang Subiyakto Abd. Rahman Ahlan Abd. Rahman Ahlan Rahman Ahlan Abdul Wahab Abdul Rahman Abdullah Fadli Nurazza Abdur Rohim Boy Berawi Abdur Rohim Boy Berawi Adrian Sean Bein Ali Djamhuri Amri Amri Anif Hanifa Setianingrum Antonius Ivan, Antonius Arini Arini Arzo Himki A’ang Subiyakto A’ang Subiyakto Subiyakto Bayu Waspodo Bayu Waspodo Ditha Septiandani Elvi Fetrina Erry Sigit Pramono Erwin Tobing, Erwin Eva Khudzaeva Evy Nurmiati Fitra Putri Oganda Fitroh Fitroh, Fitroh Harahap, Eka Purnama Huda, Muhammad Qomarul Husni Teja Sukmana Irma Yunita Ismail Khalil Isti Surjandari Prajitno, Isti Surjandari Khodijah Hulliyah Kultsum, Lilik Ummi Lestari Santoso, Nuke Puji M. Qamarul Huda Millah, Shofiyul Mira Kartiwi Mohammed Ali Berawi Muhamad Nur Gunawan Muhamad Yusup Nahdlah Nurul Murhum Nahry Nahry Nana Sutisna Nashikha, Ainun Naura Aulia Perdana Miraj Rahman Raeyani Kalele Rahman, Abdul Wahab Abdul Shofiyul Millah Supardi Supardi Syopiansyah Jaya Putra Syopiansyah Jaya Putra Syopiansyah Jaya Putra Taqwa Hariguna Tarisya Ramadhan Tarisya Ramadhan Teuku Yuri M. Zagloel Watini, Srie Wibowo, Wahyu Hendarto Yamato Shino Yelna Yuristiary Zainul Arham