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Eko Budi Cahyono
Universitas Muhammadiyah Malang
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Journal : Jurnal Computer Science and Information Technology (CoSciTech)

 1 
Business Process Reengineering pada Sistem Pemesanan Travel di Intan Travel Hidayatullah, Nailul Faiz; Nuryasin, Ilyas
Computer Science and Information Technology Vol 5 No 3 (2024): Jurnal Computer Science and Information Technology (CoSciTech)
Publisher : Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/coscitech.v5i3.8290

Abstract

In the era of technological development, travel service companies like Intan Travel in Tabalong Regency, South Kalimantan, face challenges in improving service quality and operational efficiency. Intan Travel currently relies on WhatsApp for ticket booking and cash payments after the trip, which reveals weaknesses in business process effectiveness and efficiency. This study applies Business Process Reengineering (BPR) which involves a thorough analysis of existing business processes, identification of unnecessary activities, and redesigning the workflow to optimize efficiency and reduce errors. This study uses the mapping standards of the American Society of Mechanical Engineers (ASME) to measure efficiency and throughput speed. The technical processes carried out include data collection, process mapping, performance measurement, identification of bottlenecks, and the application of information technology for system automation and integration. The results of this study show that after the implementation of BPR, the efficiency of the room rental process increased from 47.36% to 92.28%. The implementation of BPR in Intan Travel's booking system opens up opportunities for comprehensive and optimal business process revolution, enabling more competitive market performance.
Co-Authors Agus Eko Minarno Ahmad Shobrun Jamil Akbar, Muhammad Sulthoni Alamsyah, Fakhruddin Albab, Barid Alfian Yuniarto Ali Sofyan Kholimi Aliffa Putra, Muhammad Arvanda Fildza Ambariyono, Nabil Ihza Aminudin Aminudin Aminudin Aminudin Aminudin, Aminudin Amruzi Nugrahardiawan Andi Muh Fais Farid Arfida Br Aulyah, Khairunnisa Azizah, Eka Adelia Azzahra, Kiara Azziqra, Muhammad Zihad Bayu Mavindo Burhanuddin Burhanuddin Chandranegara, Didih Rizki Danang Agung Permadi Didit Aditya Djamarullah, Ahmad Raihan Elfi Anis Saati Evi Dwi Wahyuni Fajar, Rayhan Putra Fakhrul Islami Farhan, Zulvan Fauzan Ishlakhuddin Fendy Saputro Ferdiansyah, Danny Firmansyah, Tino Gita Indah Marthasari Hamdani, Thurzi Retra Hardianto Wibowo Hariyady Hariyady Haryamadha, Rama Hidayatullah, Nailul Faiz Hidayaturrahman, Hidayaturrahman Hutri Agustino Ianatut Thoifah Karim, Izuddin Khoirina, Eva Tiara Lailatul Husniah Laksana Bhakti, Rysa Lathifah, Fildzah Luqman Hakim Luqman Hakim M. Artabah Muchlisin Mahendra, Rizky Ade Maskur . Maskur . Maulana, Mohammad Akamal Mavindo, Bayu Moch Ilham Ramadhani Mubarok, Muhammad Syifa Muhammad Abdurachman Ibrahim Muhammad Gufron Nora Idiawati Nur Aulia, Adiva Nur Hayatin Nurwisnu Warasih Al-Kahfie Nuryasin, Ilyas Oman Sukmana Pendi, Wendi Prasetya, Bagus Rahmah, Alisyah Dwi Ramadhani, Moch Ilham Ramdhani, Muhammad Rizki Raychan Zen, Helmi Rafli Ridwan, Mohammad Afandi Rizky Ade Mahendra Rizky, Wahyu Rizqi Nidzar Achmadi Romadhana, Muhammad Restu Adjie Ruli Inayah R Rusydi, Muhammad Hanif Saiful Amien Santiyas, Handika Rama Saputra, Roy Inzaqhi Saputro, Fendy Satria, Muhammad Rafid Mursyaday Putra Setio Wiyono, Briansyah Sigit Arso Wibisono Soleh Basuki Rahmat Syadqamullah, Dikky Syuyukh, Fakhrusy Thoat Stiawan Tino Firmansyah Tsani, Mutiara Vindo Widi Tiarno Vinna Utami Putri Wahyu Wahono Wicaksono, Galih Wasis Wildan Suharso Yan Rizal R Yufis Azhar Zakaria, Irfan Zata Dini Astuti