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All Journal Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Khatulistiwa Informatika Cakrawala : Jurnal Humaniora Bina Sarana Informatika JITK (Jurnal Ilmu Pengetahuan dan Komputer) Jurnal Abdimas Mandiri Literatus Bulletin of Computer Science and Electrical Engineering (BCSEE) Quantitative Economics and Management Studies International Journal of Social and Management Studies (IJOSMAS) Kontigensi: Jurnal Ilmiah Manajemen Jurnal Ekonomi Golden Ratio of Human Resource Management Jurnal Akuntansi Dan Bisnis Indonesia (JABISI) Jurnal Ilmiah Teknik Informatika (TEKINFO) JPNM : Jurnal Pustaka Nusantara Multidisiplin Journal of Innovative and Creativity Horizon: Indonesian Journal of Multidisciplinary JURNAL AKADEMIK EKONOMI DAN MANAJEMEN JMAEKA: Jurnal Manajemen Ekonomi Akuntansi Jurnal Esensi Infokom : Jurnal Esensi Sistem Komputer dan Informasi
Aan Rahman
Universitas Bina Sarana Informatika
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Transportation Other

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Pengaruh Pelayanan Terhadap Kepuasan Pelanggan Aan Rahman
Cakrawala - Jurnal Humaniora Vol 17, No 2 (2017): Vol. XVII No. 2, September 2017
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (317.985 KB) | DOI: 10.31294/jc.v17i2.2504

Abstract

Abstract - Pelayanan yang baik di dalam suatu perusahaan akan menciptakan kepuasan bagi para pelanggan, oleh karena itu suatu perusahaan harus memiliki strategi yang khusus untuk mengelola jasa dengan baik. Strategi yang dimaksud mengenai hal apa yang dapat mempengaruhi kepuasan pelanggan, hal ini berkaitan dengan pelayanan dimana pelayanan merupakan aspek terpenting untuk mencapai kepuasan pelanggan.. Penelitian ini merupakan analisis deskriptif kuantitatif yang mencoba menunjukan pengaruh dari pelayanan terhadap kepuasaan konsumen. Instrumen yang digunakan dalam penelitian ini adalah kuisioner sedangkan variable yang menjadi penelitian ini adalah variable bebas yaitu pelayanan (X) dan variable tak bebas adalah kepuasan (Y). Hasil penelitian terdapat hubungan yang kuat antara pelayanan dan kepuasan pelanggan, berdasarkan perhitungan determinasi yang penulis teliti, diperoleh hasilnya yaitu varian yang tejadi pada variabel kepuasan pelanggan 54,5% ditentukan oleh varian yang terjadi pada variabel pelayanan
THE INFLUENCE OF ORGANIZATIONAL CULTURE AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE AT PT PAMAPERSADA NUSANTARA Dedi Suharyadi; Rini Martiwi; Instianti Elyana; Aan Rahman; Nyoman Suardhita
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the influence of organizational culture and work environment on employee performance at PT Pamapersada Nusantara, both partially and simultaneously. This research uses a quantitative descriptive method by distributing questionnaires to PT Pamapersada Nusantara General Service Division employees. The population in this study was 70 people at PT Pamapersada Nusantara General Service Division. Meanwhile, the number of samples was 70 people, and the sampling technique used was the Purposive Sampling technique. In analyzing the research data, SPSS 26 was used to calculate the results of the Multiple Linear Regression variable test, t-test, F test, and determination analysis. Based on the t-test, this research shows that organizational culture and work environment positively and significantly affect employee performance at PT Pamapersada Nusantara General Service Division. Based on the results of the F Test, corporate culture and the work environment have a positive and significant effect on employee performance at PT Pamapersada Nusantara General Service Division. Based on the results of multiple regression analysis, the influence of organizational culture and work environment on employee performance at PT Pamapersada Nusantara General Service Division is 76.5%. In comparison, the remaining 23.5% is influenced by other variables not examined in this research.
The Effect Of Customer Satisfaction And Trust On Customer Loyalty In The Shopee Marketplace Nyoman Suardhita; Rini Martiwi; Instianti Elyana; Aan Rahman
Quantitative Economics and Management Studies Vol. 5 No. 2 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems2494

Abstract

This research aims to test the influence of trust and customer satisfaction on customer loyalty, test the influence of trust on customer loyalty and test the influence of customer satisfaction on customer loyalty. This research uses a quantitative descriptive method by distributing questionnaires via Google Form with purposive sampling, namely Shopee users as an online shopping platform for consumers in Depok. A purposive sampling method of 150 respondents was used for the sampling. SPSS 26 was used to calculate the multiple linear regression variable test to analyze the research data results. The research results show that customer satisfaction and trust are important in forming customer loyalty to Shopee. Factors such as ease of use, wide product selection, responsive customer service, and security of online transactions influence customer satisfaction levels. In addition, customer trust in the security of online transactions and product quality also plays a key role in building long-term relationships between customers and e-commerce platforms. The R square value of 0.725 indicates that most of the variation in customer loyalty levels can be explained by customer satisfaction and trust in Shopee in Depok. At the same time, the rest is influenced by other factors, such as quality. Product and brand preferences.
The Influence of Levels of Satisfaction, Trust together with Service Quality on J&T Express Customer Loyalty in East Jakarta Elyana, Instianti; Yusuf, Muhammad; Suardhita, Nyoman; Rahman, Aan; Martiwi, Rini
Kontigensi : Jurnal Ilmiah Manajemen Vol 12 No 2 (2024): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v12i2.618

Abstract

The objective of this study is to determine the influence of service quality, trust, together with customer satisfaction on customer loyalty towards J&T Express in East Jakarta. The sample for this stidy consists of 120 respondents, selected using simple random sampling. Data collection was conducted through questionnaires. The essential tests include normality, linearity, together with multicollinearity tests. Data analysis was performed using various types of horizontal regression lines. The analysis was conducted using SPSS version 28. The results of this study indicate that, based on the t-test, service quality, trust, together with customer satisfaction are effective together with beneficial for loyal customers. Based on the results of the F-test, good service, trust, together with customer satisfaction collectively have a positive effect on customer loyalty towards J&T Express in East Jakarta. Based on several backtesting results, good service, reliability, together with customer satisfaction contribute only 67% to customer loyalty towards J&T Express in East Jakarta, while the remaining 33% reflects the influence of other variables that were not examined in this study.
The Influence of Self-Development and Internship Experience on Job Readiness: A Quantitative Study in Indonesian Higher Education Martiwi, Rini; Elyana, Instianti; Suardhita, Nyoman; Rahman, Aan
Golden Ratio of Human Resource Management Vol. 5 No. 2 (2025): March - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v5i2.1304

Abstract

This study investigates the influence of self-development and internship experience on job readiness among students participating in the Certified Internship and Independent Study Program (MSIB) Batch 5. Employing a quantitative descriptive approach with a causal design, data were collected from 50 purposively selected students using a structured online questionnaire. The analysis, conducted using SPSS version 26, involved multiple linear regression, t-tests, and F-tests. Results indicate that both self-development and internship experience have a positive and statistically significant effect on job readiness, both individually and simultaneously. The two variables together account for 92% of the variance in job readiness, demonstrating a strong model fit. These findings support existing theories such as Maslow’s hierarchy of needs and self-efficacy theory, affirming the role of personal growth and experiential learning. Practically, the study underscores the need for higher education institutions and internship providers to integrate structured personal development and industry-aligned internship programs to enhance students’ career preparedness and smooth their transition into the workforce.
Pengaruh Disiplin Dan Motivasi Terhadap Kinerja Karyawan Pada CV Nusantara Cipta Pratama Kota Tangerang Putra, Akbar Aprianto; Rahman, Aan
Jurnal Mnajemen | Ekonomi | Akuntansi Vol 2 No 1 (2025): Desember 2025 - Februari 2026
Publisher : CV Warnak Johanna Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63921/jmaeka.v2i1.215

Abstract

This study aims to analyze the influence of Discipline (X1) and Motivation (X2) on Employee Performance (Y) at CV Nusantara Cipta Pratama, Tangerang City. Data were collected through questionnaires distributed to 30 employees at the company’s head office. The data analysis was conducted using IBM SPSS Version 26, and the results indicate that Discipline (X1) has a positive and significant effect on Employee Performance (Y), with a t-value of 2.633 > t-table of 2.052 and a significance level of 0.014 < 0.05. Similarly, Motivation (X2) also has a positive and significant effect on employee performance, as shown by a t-value of 30.031 > 2.052 and a significance level of 0.000 < 0.05. Simultaneously, the F-test results show that both Discipline and Motivation have a positive and significant effect on Employee Performance, with an F-value of 103.950 > F-table of 3.354 and a significance level of 0.000 < 0.05. The study concludes that Discipline and Motivation simultaneously have a positive and significant impact on Employee Performance at CV Nusantara Cipta Pratama in Tangerang City
The Influence of Service Quality and Price on Alfamart Consumer Loyalty with Customer Satisfaction As Mediation Variables Herawaty, Mety Titin; Aprillia, Aprillia; Rahman, Aan; Rohimah, Luthfia; Taruna, Helmy Ivan; Styaningrum, Etik Dwi; Suleman, Dede
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (544.63 KB) | DOI: 10.5555/ijosmas.v3i2.179

Abstract

This study aims to analyze the quality of service and price on consumer loyalty, with the variable customer satisfaction as a mediating variable. Data collected from 100 respondents of Alfamart minimarkets in Jakarta, Bogor, Depok, Tangerang and Bekasi. The distribution was carried out during December 2021, using the google form due to the pandemic conditions. The research method used is purposive sampling, namely people who shop at the Alfamart Minimarket in the last month and are willing to fill out the questionnaire that the researcher gave. The collected data were analyzed using Structural Equation Modeling with SmartPLS version 3.0 software. Hasil penelitian menunjukkan Service Quality has a positive and significant effect on Customer Satisfaction, Price has a positive and significant effect on Customer Satisfaction, Service Quality has a positive and significant effect on Customer Loyalty, Price has a no significant effect on Customer Loyalty, Customer Satisfaction has a no significant effect on Customer Loyalty, Customer satisfaction did not significantly mediate the service quality and price variables on consumer loyalty.
Jatuhnya Bisnis Tiongkok Di Indonesia: Determinasi Keputusan Pembelian Mixue Rini Martiwi; Aan Rahman; Nyoman Suardhita; Endah Mustika Asih; Aloysius Rangga Aditya Nalendra
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4344

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh harga, lokasi, dan promosi terhadap keputusan pembelian konsumen MIXUE di Jakarta Pusat. Fenomena penurunan minat beli MIXUE setelah periode viralitas menunjukkan perlunya evaluasi terhadap strategi bauran pemasaran. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 384 responden yang pernah membeli produk MIXUE. Analisis data dilakukan dengan regresi linier berganda menggunakan SPSS. Hasil penelitian menunjukkan bahwa ketiga variabel independen, yaitu harga (X₁), lokasi (X₂), dan promosi (X₃), berpengaruh positif dan signifikan terhadap keputusan pembelian (Y). Nilai Adjusted R² sebesar 0.619 menunjukkan bahwa ketiga variabel tersebut menjelaskan 61,9% variasi keputusan pembelian, sedangkan 38,1% sisanya dipengaruhi faktor lain seperti kualitas produk dan tren sosial. Promosi memiliki pengaruh paling dominan dibandingkan harga dan lokasi. Temuan ini menegaskan pentingnya inovasi promosi digital dan strategi adaptif agar keberlanjutan merek dapat terjaga.
Pengaruh Gaya Kepemimpinan dan Beban Kerja terhadap Turnover Intention Karyawan pada CV Gloria Jaya Utama, Jakarta Astri Fitri Yani; Aan Rahman
JPNM Jurnal Pustaka Nusantara Multidisiplin Vol. 4 No. 1 (2026): February : Jurnal Pustaka Nusantara Multidisiplin (ACCEPTED)
Publisher : SM Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59945/jpnm.v4i1.1088

Abstract

Penelitian ini dilatarbelakangi oleh meningkatnya kecenderungan karyawan untuk mempertimbangan keluar dari perusahaan, yang menjadi suatu permasalahan dalam pengelolahan tenaga kerja di sektor retail yang menuntut stabilitas operasional. Tujuan penelitian ini untuk mengatahui pengaruh gaya kepemimpinan dan beban kerja terhadap turnover intention karyawan pada CV Gloria Jaya Utama Jakarta. Penelitian ini menggunakan metode kuantitatif dengan teknik pengumpulan data melalui penyebaran kuesioner kepada 65 karyawan dengan pengukuran skala likert. Teknik sampling dalam ini penelitian adalah non probability sampling metode total sampling. Pengujian dalam hipotesis menggunakan SPSS versi 27 for Windows. Metode analisis data yang digunakan dalam penelitian ialah uji kualitas data, uji asumsi klasik, uji hipotesis, analisis regresi linear berganda dan koefisien determinasi. Berdasarkan hasil uji t, menunjukan gaya kepemimpinan secara parsial berpengaruh positif dan signifikan terhadap turnover intention dengan nilai t hitung 6,011 > t tabel 1,998 dan nilai sig 0,000 < 0,05. Beban kerja secara parsial berpengaruh positif dan signifikan terhadap turnover intention dengan nilai t hitung 3,733 > t tabel 1,998 dengan nilai sig 0,000 < 0,05. Berdasarkan hasil uji f dapat dikatakan bahwa gaya kepemimpinan dan beban kerja secara simultan berpengaruh dan signifikan terhadap turnover intention dengan nilai f hitung 45,957 > f tabel 3,145 dan nilai sig 0,000 < 0,05.
Analisis Pengukuran Kinerja Karyawan dengan Pendekatan Balance Scorecard pada Koperasi Bina Sarana Anugerah Simpan Pinjam di Jakarta Tri Septiani; Aan Rahman
JPNM Jurnal Pustaka Nusantara Multidisiplin Vol. 4 No. 2 (2026): May : Jurnal Pustaka Nusantara Multidisiplin (ACCEPTED)
Publisher : SM Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59945/jpnm.v4i2.1155

Abstract

Penelitian ini bertujuan menganalisis pengukuran kinerja karyawan pada Koperasi Bina Sarana Anugerah Simpan Pinjam di Jakarta dengan pendekatan Balanced Scorecard. Latar belakang penelitian didasarkan pada pentingnya sistem pengukuran kinerja yang tidak hanya berfokus pada aspek keuangan, tetapi juga memperhatikan pelanggan, proses bisnis internal, serta pembelajaran dan pertumbuhan. Penelitian menggunakan desain deskriptif dengan pendekatan kuantitatif nonstatistik. Data dikumpulkan melalui observasi, wawancara, dan kuesioner terhadap 50 karyawan, kemudian dianalisis secara deskriptif menggunakan perspektif Balanced Scorecard, khususnya perspektif pembelajaran dan pertumbuhan. Hasil penelitian menunjukkan bahwa kinerja karyawan secara umum berada pada kategori baik. Tingkat kepuasan karyawan menunjukkan respons positif sebesar 85%, yang mencerminkan persepsi yang baik terhadap lingkungan kerja, kompensasi, peran kerja, dan dukungan organisasi. Produktivitas karyawan juga berada pada kategori baik, yang menandakan kontribusi kerja yang efektif terhadap pencapaian target perusahaan. Motivasi, kekuasaan, dan keselarasan kerja menunjukkan kondisi yang mendukung keberhasilan organisasi. Namun, tingkat retensi karyawan masih berada pada kategori cukup, dengan persentase karyawan keluar sebesar 6% pada tahun 2022 dan 14% pada tahun 2023. Temuan ini menunjukkan bahwa Balanced Scorecard efektif digunakan sebagai alat ukur kinerja yang komprehensif dan dapat menjadi dasar bagi perusahaan dalam menyusun strategi peningkatan kinerja, khususnya melalui penguatan kepuasan, produktivitas, dan retensi karyawan.
Co-Authors Adianta Sebayang Adira Putri Thalita Akbar Aprianto Putra ALOYSIUS RANGGA ADITYA NALENDRA, ALOYSIUS RANGGA Alsen Medikano Aprillia, Aprillia Arman Syah Putra Astri Fitri Yani Astri Fitri Yani Bilgah Bilgah Bilgah, Bilgah Dede Suleman Dedi Saputra Dedi Suharyadi Dinda Aprilia Endah Mustika Asih Fajar Akbar Haryani Helmy Ivan Taruna Husnul Chotimah Instianti Elyana Instianti Elyana Instianti Elyana, Instianti Lisnawanty Lutfi Dzulkhan Zakir Martias Martias Mety Titin Herawaty Muhammad Yusuf Nurul Aisyah Nurul Aisyah Nurul Aisyah Nyoman Suardhita Nyoman Suardhita nyoman suardhita, nyoman Nyoman Suardita Olvy Anindya Puji Yuniarti Putra, Akbar Aprianto Ratih Setyo Rini Rini Martiwi Rini Martiwi Rio Wirawan Rio Wirawan Riswandi Riswandi Rohimah, Luthfia Styaningrum, Etik Dwi Suaibatul Aslamiyah Susan Rachmawati Susan Rahmawati Tri Septiani Tri Septiani Wirawan, Rio