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All Journal Jurnal Psikologi Daya Saing : Jurnal Ilmu Manajemen IJEBA (International Journal of Economic, Business & Applications) Procuratio : Jurnal Ilmiah Manajemen Kurs : Jurnal Akuntansi, Kewirausahaan dan Bisnis Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Manajemen Universitas Bung Hatta ARSY : Jurnal Aplikasi Riset kepada Masyarakat Bahtera Inovasi Jurnal Ekonomi KIAT Jurnal Economica: Media Komunikasi ISEI Riau IJAE

Susi Hendriani

Universitas Riau

Author-ID : 2496817

Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PENGARUH KARAKTERISTIK PEKERJAAN DAN BEBAN KERJA TERHADAP MOTIVASI DAN KINERJA PEGAWAI BPJS KESEHATAN CABANG PEKANBARU Riski Triananda; Susi Hendriani; Machasin Machasin
Jurnal Daya Saing Vol 7 No 3 (2021)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v7i3.729

Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh karakteristik pekerjaan dan beban kerja terhadap motivasi dan kinerja pegawai. untuk menguji dan menganalisis pengaruh karakteristik pekerjaan dan beban kerja kinerja melalui motivasi pegawai. Dan untuk menguji dan menganalisis pengaruh motivasi terhadap kinerja pegawai BPJS Kesehatan Cabang Pekanbaru. Pegawai yang bekerja pada BPJS Kesehatan Cabang Pekanbaru yang berjumlah 97 orang. Sampel dalam penelitian ini adalah sebanyak 97 pegawai. Teknik analisis yang digunakan dalam penelitian ini adalah Struktural Equation Model (SEM). Hasil penelitian menunjukkan karakteristik pekerjaan dan beban kerja berpengaruh terhadap motivasi dan kinerja pegawai. Kemudian karakteristik pekerjaan dan beban kerja berpengaruh terhadap kinerja melalui motivasi pegawai. Dan motivasi berpengaruh terhadap kinerja pegawai BPJS Kesehatan Cabang Pekanbaru.

PENGARUH MANAJEMEN TALENTA TERHADAP RETENSI KARYAWAN MELALUI KETERIKATAN KARYAWAN SEBAGAI VARIABEL MEDIASI DI BPJS KESEHATAN KEDEPUTIAN WILAYAH SUMBAGTENG JAMBI Putra Gema Azan; Susi Hendriani; Ando Fahda Aulia
Jurnal Daya Saing Vol 8 No 1 (2022)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v8i1.867

Perusahaan menghabiskan banyak sumber daya untuk mengadaptasi karyawan, terutama karyawan baru, dengan program kerja yang mereka miliki. Oleh karena itu, akan menjadi masalah jika karyawan yang terlatih keluar dari perusahaan. Masalah terkait retensi pegawai tidak hanya dapat terjadi di dalam perusahaan, tetapi juga dapat terjadi pada badan hukum publik seperti BPJS Kesehatan. Diketahui ada dua faktor yang dinilai berdampak pada retensi karyawan, yaitu manajemen talenta dan keterikatan karyawan. Berdasarkan informasi tersebut, penelitian ini bertujuan untuk mengetahui pengaruh talent management terhadap employee retention dengan employee engagement sebagai variabel mediasi. Penelitian ini merupakan penelitian asosiatif yang dilakukan di Kantor Deputi BPJS Kesehatan Wilayah Sumbagteng Jambi. Hasil penelitian ini menunjukkan bahwa variabel employee engagement berhasil memediasi hubungan antara variabel talent management dengan variabel employee retention. Namun berdasarkan hasil uji Sobel dan uji Baron-Kenny, pengaruh yang diterima oleh variabel employee retention akan lebih baik jika diberikan langsung oleh variabel talent management tanpa melalui perantara variabel employee engagement. Oleh karena itu, kebijakan talent management yang diterapkan oleh BPJS Kesehatan akan lebih baik jika fokusnya langsung pada upaya agar pegawai tidak keluar dari BPJS Kesehatan.

The Effect of E-Service Quality and Price on Customer Satisfaction and Loyalty of Traveloka in Pekanbaru Firdaus Josua; Alvi Furwanti Alwie; Susi Hendriani
INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS Vol 2, No 1 (2017)
Publisher : INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS

Marketing activities of online services are often seen on the achievement of strategies for achieving customer loyalty through customer satisfaction. Taking heed of e-service quality and price constitutes an appropriate marketing strategies to foster the users of online services’ satisfaction. Providing service and good benefits with a relatively cheap price to meet the expectations and needs of the customers will affect the level of satisfaction of online services users. The consumer satisfaction maintained by online service providers will create loyal customers. The purpose of this study to test how much the e-service quality and prices influences directly to customer satisfaction and loyalty. In addition, this study examine the relationship of satisfaction and customer loyalty. This research was conducted in Pekanbaru to 200 sample respondents from the users of online flight tickets searching service, Traveloka, from September to October, 2016.Data collection techniques used is a questionnaire with Likert scale using non-probability sampling method. Data were analyzed using SEM analysis techniques, which are used as the instrument in testing hypothesis by using AMOS 21 program.The results of this study indicated that the overall dimensions of e-service quality have positive and significant impact on customer satisfaction and loyalty. Price is another factor that gives positive and significant impact directly on the customer satisfaction as well as loyalty. Consumer satisfaction can be a moderator variable between e-service quality and price to customer loyalty.

The effect of Competitive StrategyandTotal Quality Management (TQM) to the Project Management of Continuous Improvement at PT Riau Prima Energi, Division of Power Generating RAPP Sya’ral Nasution; Susi Hendriani; Samsir Samsir
INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS Vol 1, No 1 (2016)
Publisher : INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS

The purpose of this study was to explore the relationship between competitive strategy, total quality management (TQM), and the continuous improvement of project management on PT Riau Prima Energi in the Power Plant industry in the City of PangkalanKerinci of PelalawanDistrict. PT. Riau Prima Energi. This research explains “Differentiation Strategy” has stronger influenced toward TQM elements rather than “Cost Leadership Strategy”. This study also findthat no direct relationship between Differentiation Strategy and employee relations to make project management of continual improvement successful.Tcompanyneed to pay attention on aspects such of employee empowerment, reward and compensation system, as well as open communication, accompanied by a comprehensive training system to achieve good performance of continual improvement of project management.

The Effect of Organizational Culture, Leadership and Compensation Towards Motivation and Organization Commitment In PT. Andalas Karya Mulia Pekanbaru Yannie Warsita; Zulfadil Zulfadil; Susi Hendriani
INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS Vol 3, No 1 (2018)
Publisher : INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS

The purpose of this study was to examine the influence of organizational culture, leadership and compensation on motivation, organizational culture, leadership, compensation and motivation on organizational commitment, and the influence organizational culture, leadership and compensation on organizational commitment mediated by motivation. The Population of this research was 137 people. Meanwhile the samples of this study were 102 respondents which were determined based on the slovin formula. The data used in this study is the primary data with data collection techniques are interviews and questionnaires, and to prove the result of this research using Structure Equation Modell (SEM) with a program tool namely Partial Least Square (PLS). The results of this research showed that organizational culture had a positive but not significant effects on motivation, leadership and compensation had significant positive effects on motivation, organizational culture, compensation and motivation had significant effects on organizational commitment, leadership had a positive but not significant effects on organizational commitment and organizational culture and motivation had significant positive effect on commitment organization and are fully mediated by motivation. The empiric finding, indicated that to increase organizational commitment need to pay attention to factors that influencing organizational commitment such as motivation, organizational culture, leadership and compensation.

The Effect of Brand Image and Service Quality on The Decision to Choose With Word of Mouth as Mediation Variable at Prof. Dr. Tabrani Hospital Pekanbaru Ririn Agustin; Susi Hendriani; Syapsan Syapsan
INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS Vol 5, No 2 (2020)
Publisher : INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.5.2.25-44

This study is aimed to examine the effect of brand image and service quality on patient decision with word of mouth as mediation variable. The study was conducted in Prof. Dr. Tabrani Hospital in Pekanbaru. The data used consist of primary and secondary data. Data were collected by using questionnaires that given to 120 patients of Prof. Dr. Tabrani Hospital in Pekanbaru that used purposive sampling. Descriptive analysis method is used to describe the characteristics of respondents and the research hypotheses by using relevant statistical tests. Variables used are brand image and service quality as independent variable, patient decision as dependent variable and word of mouth as mediation variable. Analyzer used is path analysis by using program of SPSS 21 for windows. The results of this study are found that brand image and service quality have a direct influence significantly and positive on word of mouth, brand image and service quality have a direct influence significantly and positive on patient decision. Indirectly, word of mouth has a positive mediation role on the influence of brand image on patient decision and word of mouth has a positive mediation role on the influence of service quality on patient decision. The improvement of brand image and service quality are recommended in order to optimize patient decision.

The Relation of Leadership and Communication to Work Climate and Its Effects on Employee Morale at National Civil Service Agency (BKN) Regional Office XII Pekanbaru Merinta Fiona; Susi Hendriani; Yulia Efni
INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS Vol 3, No 2 (2018)
Publisher : INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS

The purpose of this study was to determine the relation of leadership, communication to work climate and its effect on employees morale in National Civil Agency(BKN) Regional XII Pekanbaru partialy or joinly.The population of this study were all employeesof the National Civil Service Agency (BKN) Regional Office XII Pekanbaru totaling 94 employees.But based on job analysis in 2015 the ideal number of employees of each regional office is 90 employees. How to determine the number of samples by using the census method, so the sample number are 90 employees. Data analysis using Partial Least Square (PLS).The result of this study indicate that leadership and communication have a significant effect part to employees morale, but leadership through work climate does not have a significant effect on employees morale, and communication through work climate also have a significant effect to employees morale at the National Civil Service Agency (BKN) Regional Office XII Pekanbaru.

The Effect Of Recruitment And Selection On The Competence And Performance Of Managers Of Village Business Entity (Bumdes) In Kampar Regency Riau Province Annisa Ardha; Susi Hendriani; Kurniawaty Fitri
INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS Vol 5, No 1 (2020)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.5.1.71-82

Abstract: This study aims to determine the effect of recruitment and selection on the competence and perfomance of Village-Owned Enterprises (BUMDes) manager in Kampar Regency, Riau Province. In this study, there are four variables, namely Recruitment (X1), Selection (X2), Competence (Y1) and Performance (Y2). The population in this study is the BUMDes manager in Kampar Regency. The method of determining the number of samples was obtained through purposive sampling technique (30 BUMDes Managers from 229 BUMDes in Kampar Regency based on criteria). The data collection was gained through interviewing, observing and distributing questionnaires to respondents. While, in terms of data analysis this study used was two-stage regression analysis namely simple and multiple regression, the quality test of research instruments , test classic assumptions and hypotheses that were processed using the SPSS program (Statistical Program Society Science) version 21. The result shows that: 1) recruitment has a positive and significant effect on the competencies of BUMDes manager, 2) selection has a positive and significant effect on the competencies of BUMDes manager, 3) recruitment and selection has a positive and simultant effect the competence of BUMDes manager, 4) competence has a positive and significant effect on the performance of BUMDes manager. Keywords: Recruitment, Selection, Competence, Performance.

The Effect of Intellectual Intelligence (IQ), Emotional Intelligence (EQ), and Spiritual Intelligence (SQ) on The Performance of Regional Leaders Division II BPJS Health Commitment With Variable In Mediation Aditya Rioko Pambudi; Susi Hendriani; Yulia Efni
INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS Vol 3, No 2 (2018)
Publisher : Universitas Riau

This study aims to Determine and analyze the influence between Intellectual Intelligence (IQ), Emotional Intelligence (EQ), and Spiritual Intelligence (SQ) on the Performance of BPJS Health Division II Regional Leaders With Variable Commitment As Mediation. The population of this study were all leaders in BPJS Health Division II with the level of manager and assistant manager who totaled 121 people. The sample in this study were 121 people Obtained by the method of sampling census. The instrument used for the data collection is by ordinal scale model questionnaire. To test the hypothesis used descriptive analysis and PLS analysis.The results of the data analysis show that (1) Intellectual Intelligence (IQ) has a negative and significant effect on performance, (2) Commitment is not a mediation variable between intellectual intelligence (IQ) to leadership performance, (3) Emotional Intelligence (EQ ) has positive and significant (4) Commitment is the perfect mediation variable between emotional intelligence (EQ) on the performance of leadership, (5) Spiritual intelligence (SQ) has no significant negative effect on performance, (6) Commitment is the perfect mediation variable between spiritual intelligence (SQ) on leadership performance, and (7) Commitment has a negative and significant effect on performance

The Effect of Training and Commitment on the Performance of Village Business Entity (BUMDes) Management in Kampar Regency Riau Province Ali Hamzah; Susi Hendriani; Kurniawaty Fitri
INTERNATIONAL JOURNAL OF ECONOMICS, BUSINESS AND APPLICATIONS Vol 5, No 1 (2020)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/ijeba.5.1.33-40

This study aims to see the effect of training and commitment on the performance of BUMDes management in Kampar Regency, Riau Province. The samples of this study were 30 BUMDes from 5 Districts in Kampar Regency. Questionnaires were distributed to 30 respondents, and successfully collected with complete answers from 30 respondents. Primary data were collected through a questionnaire as the instrument to prove the results of the study. Multiple linear regression analysis with the help of the SPSS program were used to test the hypothesis of the study. Data collected from 30 respondents then were analyzed with the assistance of SPSS software version 23.0 using descriptive statistical analysis and multiple linear regression analysis to generate a classical assumption test, data analysis model, coefficient of determination and proving the hypothesis. The results of the study show that: 1) there is positive and partially significant effect of training on the performance of BUMDes management in Kampar District, 2) there is positive and significant effect of partial commitment on the performance of BUMDes management in Kampar Regency, 3) there is a simultaneous positive and significant influence of training and commitment on the performance of the managers of BUMDes management in Kampar Regency.

Co-Authors Adie Satriawan Putra Aditya Rioko Pambudi Al Sukri Ali Hamzah Alvi Furwanti Alwie Ando Fahda Aulia Annisa Ardha Anugrah Bima Arnold Jayendra Cicilia Dewinta Dafitra Pratama Dhaviq Chairilsyah Erwin Fadillah Ezi Dhita Yanti Fahmi Irsyad Falkoni Falkoni Febriati Fino Trio Oktafianus Firdaus Josua H. Harlen Hafiza Oktasia Nasution Hamsal Hamsal Ichlas Saili Ira Maharisa Janso Hasudungan Silaban Kurnia, Deby Kurniawaty Fitri Lovina Lovina Machasin Machasin Maha Martabar Mangatas Lumbanraja Marnis Marnis Marwah Maryo Naldo Marzolina Marzolina Merinta Fiona Novemaril novemaril Posman Andra Faizal Putra Gema Azan Raden Lestari Ganarsih Raden Lestari Garnasih Rahmat Junaidi Rezki Purwanto Riaurita Nenny Yulianti Ririn Agustin Riski Triananda Samsir Samsir Samsir Sukirno Putro Syapsan Syapsan Syarifah Fadila Sya’ral Nasution Willy Rosfi Andri Yannie Warsita Yulia Efni Yusni Maulida Zalmi Dzirrusydi Zulfadil Zulfadil

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