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Journal : Jurnal Ilmiah Kesehatan Sandi Husada

Mutu Pelayanan Kesehatan Terhadap Tingkat Kepuasan Pasien Yunike Yunike; Indrawati Aris Tyarini; Sova Evie; Hasni Hasni; Dwi Yogyo Suswinarto
Jurnal Ilmiah Kesehatan Sandi Husada Vol 12 No 1 (2023): Jurnal Ilmiah Kesehatan Sandi Husada
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Akademi Keperawatan Sandi Karsa (Merger) Politeknik Sandi Karsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35816/jiskh.v12i1.990

Abstract

Complete health care is an important factor in achieving patient satisfaction. With the increase in people's living standards, so do the increasing demands of the community for quality health. This study aims to determine the quality of health services on the level of patient satisfaction. The quantitative research method uses a cross-sectional design with accidental sampling sample techniques totaling 66 respondents. The results of statistical analysis using the chi-square test obtained a value of p = 0.00. It can be concluded that there is a relationship between embodiment, reliability, reassurance, responsiveness and empathy for patient satisfaction. Quality health care is an important factor in achieving patient satisfaction. Patient satisfaction is the level of feeling the patient feels that arises as a result of the performance of health services obtained after the patient compares it to exceed what he expected
Co-Authors Abd Farid Lewa Ade Irma Yulianti Gunawan Adhyanti Adinda Adinda Agusrianto Aminuddin Aminudin Aminudin Amsal Andi Bungawati Andi Fatmawati Anna Veronica Pont Ansar Ansar Ansar Ansar Asrawaty Asrawaty Asri Widyayanti Azizah Saleh Azwar Azwar Azwar Azwar Azwar Azwar Baiq Emy Candriasih, Putu Christina Entoh Christine Christine Condeng, Baharuddin Dafrosia Darmi Manggasa Dedi Mahyudin Syam Diah Ayu Hartini Dian Kurniasari Dian Mega Listiawati Diana N. Sinurat Diana Nurhayati Sinurat Djadid Subchan Dwi Erma Kusumawati Dwi Kartika Dwi Yogyo Suswinarto Dwi Yogyo Suswinarto Eka S. Riyanto Eka S. Riyanto Ekasari Dewi Pertiwi Elfyrah Faisal Erlina Erlina Evie, Sova Fahmi Hafid Faisal, Elvyrah Fajrillah Kolomboy Firdaus Hi Jahja Kunoli Gusman Hadina, Hadina Hadriani Hamsiah Hamsiah Hamsiah Hamsiah Hanum Sasmita Hardin Hardin Hasbunsyah Hasbunsyah Hasdrini Hasdrini Hasdrini Hasnawati Hasnawati Hastuti Usman I Wayan Supetran Indrawati Aris Tyarini Indro Subagyo Irawati Tampuyak Irsanty Collein Junaidi Junaidi Kadar Ramadhan Lili Suryani Linda Linda Linda Linda Lindanur Sipatu Lisda Widianti Longgupa Lisnawati Mardani Mangun Mardiani Mangun Masda Masda Masda Masda Masda Masda Masudin Masudin Masudin Masudin Mercy Joice Kaparang Moammar Safari Mooammar Safari Muhammad Yani Muliani Nasrul Ndama, Metrys Ni Made Ridla Nilasanti Nirva Rantesigi Nitro Galenso Novarianti Novarianti Nurarifah Nurarifah Nurfatimah Nurfatimah Nurindah Nurindah Nurindah Nurindah Nurjaya Olkamien J. Longulo Pangaribuan, Helena Raoda Raoda Raoda Rina Tampake Ros Arianty Rugayah Said Rusneni Salman Salman Salman Saman Saman Saman Selvi Alfrida Mangundap Sigit M. Nuzul Silfia, Niluh Nita Siti Hadijah Batjo Sitti Aminah Sony Bernike Magdalena Sitorus Sri M. Hasan Sri Musriniawati Hasan Sri Restu Tempali Sri Sutiwi Sri Yanti Kusika Sudarman H Melangka, Yulianus Sukmawati Sukmawati Sumarni Sumarni Sumiaty Sumiaty Supriadi Supriadi Abd Malik Syamsul Arifin Taqwin Taqwin Tjitrowati Djaafar Tondong, Henrietta Imelda Wery Aslinda Wijianto Yasmin H Yasmin H Yasmin H Yunike Zainul