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All Journal Jurnal Kesehatan Masyarakat Jurnal Riset Kesehatan Jurnal Manajemen Kesehatan Indonesia Jurnal Kesehatan Vokasional JNKI (Jurnal Ners dan Kebidanan Indonesia) (Indonesian Journal of Nursing and Midwifery) Jurnal Kesehatan Medika Saintika Jurnal Keperawatan Silampari Akta Kimia Indonesia Jurnal Kreativitas PKM Journal of Health Sciences Medical Technology and Public Health Journal Applied Technology and Computing Science Journal To Maega: Jurnal Pengabdian Masyarakat Darmabakti Cendekia: Journal of Community Service and Engagements J-ADIMAS (Jurnal Pengabdian kepada Masyarakat) Adi Husada Nursing Journal Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Indonesian Journal of Cultural and Community Development Jurnal Promotif Preventif Journal of Health Community Service Aptekmas : Jurnal Pengabdian Kepada Masyarakat Wisanggeni : Jurnal Pengabdian Masyarakat Jurnal Ilmiah Kesehatan Masyarakat Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Sosial dan Sains Journal for Quality in Public Health Jurnal Kesehatan Masyarakat Indonesia (JKMI)
Budhi Setianto
Bagian AKK, Prodi S1 Kesehatan Masyarakat Fakultas Kesehatan, Universitas Nahdlatul Ulama Surabaya
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Journal : Adi Husada Nursing Journal

 1 
ANALISIS MUTU ASUHAN KEPERAWATAN BERDASARKAN ANALISIS KINERJA PERAWAT DAN KEPUASAN PERAWAT SERTA PASIEN DI RUMAH SAKIT ISLAM SURABAYA Budhi Setianto
Adi Husada Nursing Journal Vol 2 No 1 (2016): Adi Husada Nursing Journal
Publisher : STIKes Adi Husada

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Abstract

ABSTRAKPergeseran dasar keunggulan kompetitif di rumah sakit tidak hanya ditentukan oleh profit oriented, tetapi juga penciptaan dan penambahan nilai bagi customer. Perawat yang sering berhubungan dan sebagian besar waktu mereka melayani pasien dalam 24 jam, memiliki peran penting dalam merawat pasien. Kepuasan pasien sebagai indikator kualitas adalah kunci sukses untuk daya saing pelayanan rumah sakit. Tujuan dari penelitian ini adalah untuk analisis model kualitas pelayanan keperawatan berdasarkan kinerja keperawatan, perawat dan pasien. Penelitian ini menggunakan pendekatan cross sectional, di kepuasan Rumah Sakit Islam Surabaya. Faktor yang diteliti yaitu: karakteristik organisasi (budaya organisasi dan kepemimpinan), faktor pekerjaan (umpan balik dan berbagai pekerjaan perawat), karakteristik perawat (motivasi, sikap, komitmen dan model mental), praktik keperawatan, komunikasi interpersonal, kepuasan perawat dan pasien. Hasil kinerja keperawatan mengungkapkan bahwa; (1) karakteristik perawat tidak dipengaruhi oleh budaya organisasi dan gaya kepemimpinan, (2) karakteristik perawat dipengaruhi oleh faktor pekerjaan, (3) karakteristik perawat mempengaruhi kualitas keperawatan layanan (praktek keperawatan, keperawatan profesional, perawat dan kepuasan pasien), (4) kepuasan perawat tidak mempengaruhi profesionalisme perawat. Berdasarkan hasil keseluruhan dari pengembangan model asuhan keperawatan yang pada awalnya hanya menekankan proses asuhan keperawatan saja, harus mempertimbangkan masukan faktor karakteristik organisasi, karakteristik pekerjaan, dan karakteristik perawat individu dan mempertimbangkan faktor proses standar asuhan keperawatan dan kinerja profesional perawat dan mempertimbangkan faktor hasil kepuasan perawat dan pasien. Jadi secara umum model pengembangan kualitas yang ada asuhan keperawatan mengacu pada sistem kualitas yang komprehensif. Disarankan: 1. kebutuhan untuk pelatihan on atau off pelatihan keterampilan pengetahuan pekerjaan dan komunikasi terapeutik, 2. pendidikan dan pelatihan profesional di luar dan soft skill yang dimiliki oleh kelompok profesi keperawatan, 3. penerapan remunerasi bagi perawat, 4. adanya kebijakan rumah sakit yang mendukung kemerdekaan profesi keperawatan.Kata kunci: Mutu asuhan keperawatan, faktor determinan kinerja perawat, kepuasanABSTRACTBasic shift of competitive advantages in hospital is not only determined by profit oriented, but also value creation and added for customers. Nurses who frequently often contact to patients and most of their time serve patients in 24 hours, have an important role in caring for the patient. Patient satisfaction as quality indicator is the key success for competitiveness of service in hospital. The aim of this research was to analysis nursing service quality model based on the nursing performance, nurse and patient satisfaction.The research method used cross sectional study, at Surabaya Islamic Hospital. Research factors were namely: oganization characteristic (organization culture and leadership), work factors (feedback and variety of nurses work), nurse characteristics (motivation, attitude, commitment and mental model), nursing practice, interpersonal communication, nurse and patient satisfaction. The results of nursing performance revealed that; (1) nurse characteristic were not affected by organization culture and leadership style, (2) nurse characteristics were affected by work factors, (3) nurse characteristics affected nursing quality service (nursing practice, nursing professional, nurse and patient satisfaction), (4) nurse satisfaction did not affect nursing professionals. Based on the overall results of the development of nursing care model that was originally only emphasizes the process of nursing care only, should be consider the input factor organizational characteristics, job characteristics, and characteristics of individual nurses and consider the process factors of nursing care standards and professional performance of nurses and to consider the outcome factors nurse and patient satisfaction. So in general the development model of quality of existing nursing care refers to a comprehensive system of quality. It is recommended: 1. need for training either on or off the job training on knowledge skills and therapeutic communication, 2. education and training professionals outside and soft skills held by the group of the nursing profession, 3. application of remuneration for nurses, 4. the existence of hospital policies that support the independence of the nursing profession. Keywords: Nursing Service Quality, Determinant Factors of Performance, Satisfaction. DOWNLOAD FULL TEXT PDF >>
Co-Authors Achmad Yudi Arifiyanto Adella Eka Savitri Adhimas Wicaksono Adlina Nadhilah Nurdini Agustina Adlina Nadhilah Nurdini Agustina Afina, Rizka Dany Afridah, Wiwik Agus Aan Addriansyah Agus Aan Adriansyah Agus Aan Andriansyah Ahla Tamaro Aisyah Aisyah Aizatun Nisa Akas Yekti Pulih Asih Amanatul Istifaiyah Amelia Lorensia Andi Roesbiantoro Anggoro Susanto Artha Ferninda Oktavian Asmarani, Yolanda Kartika Asri, Arilis Larasati Ode Aviana Gita Lara Aviana Gita Lara Ayu, Friska Chalidyanto, Djazuli Dhamanti, Inge Dian Riris Arisma Putri Diffran Nobel Bistara Difran Nobel Bistara Difran Nobel Bistara Djazuly Chalidyanto Effendi Effendi Effendi Effendi Effendi Effendy Effendy Eppy Setiyoati Eppy Setiyowati Erika Martining Wardani Evy Afifah Syagran Evy Afiyah Syagran Evy Afiyah Syagran Fasya, Abdul Hakim Zakkiy Hartatiek Nila Karmila Hartatiek Nila Karmila Hartatik Nila Karmila Iftitahurrohmah Iftitahurrohmah Ima Kurniastuti Indah Lestari Indah Lestari Iqbal Firdaus Iqbal Firdaus Iqbal Firdaus Iqbal Ismiyatul Izza Istiati, Istiati Kamariyah, Nurul Karmila, Hartatiek Nila Karmila, Hartatik Nila Khamida Khamida Kombih, Muhammad Fifin Kuuni Ulfah Naila El Muna Lama'ah Azzahra' Lilik Wijayati Lukis, Prima Agusti M. Khafid Makki Makki Masita, Elly Dwi Masita Mawarda Hatmanti, Nety Maya Purnia Sari Merry Susantri Mery Susantri Moelok, Iqbal Moch Muhammad Afwan Romdloni Muhammad Aminudidin Yafie Muhammad Zahid Abdillah Mursyidul Ibad Nadhia Anggita Amara Nahdia Rachmawati Nailah Tri Iswira Nathalya Dwi Kartika Sari Netty Mawardah Hatmanti Nikmatus Sa’adah Nungky Taniasari Nuning Farida Nur Muhammad Ali Al Faizi Nurul Kutsiyah Nyoman Anita Damayanti Pinky Ayu Marsela Arindis Pinky Ayu Marsela Arindis Pulih Asih, Akas Yekti Puryanti Puryanti Rizka Dany Afina Roesbiantoro, Andi Rohmawati, Riska Rosa Masita As'ari Rusdianingsih Rusdianingsih Sari, Dini Kharisma Soesianingsih , Njoman Oly Sofia Nur Islami Stefanus Supriyanto Sulistiyorini Sulistiyorini Susanti Susanti Susanto, Fajar Annas Susantri, Mery Syafiuddin, Achmad Umi Hanik Umi Hanik Umi Hanik Unsiyah Zulfa Ulinnuha Venia Ilma Dwi Prastika Wahyu Eka Kurniawan Wardani, Erika Martining Wijayanti, Lono Yauwan Tobing Lukiyono