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All Journal Jurnal Pariwisata JURNAL MANAJEMEN GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Gastronomi Indonesia Journal Hotspot (jh) Journal of Business on Hospitality and Tourism TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata
Vienna Artina Sembiring, Vienna Artina
Sekolah Tinggi Pariwisata Trisakti
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Physics Social Sciences Other

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Analisis Kualitas Pelayanan Room Attendant Terhadap Kepuasan Pelanggan Di Hotel Inter- Continental Jakarta Mid Plaza Taviprawati, Ervina; Sembiring, Vienna Artina; Tarigan, Emenina
Jurnal Ilmiah Pariwisata Vol 24 No 1 (2019): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v24i1.1237

Abstract

Increasingly intense competition in the service or service industry, making hotel organizations strive to always improve the quality of service in accordance with customer demand at present (short term), as well as future (long term) so that customers feel satisfied and continue to use services. One important hotel service is Housekeeping department because it has a role to support cleanliness, neatness, and beauty of the room. To provide quality room service standards, behavior and actions of Room Attendant must be properly considered where the room attendant must understand how to serve and understand the guests, because providing quality services to guests has the purpose of winning business competition. The research method used is the Importance-Performance Analysis method at the Inter-Continental Hotel Jakarta Mid-Plaza for 1 month, from August untillseptember 2017 with 75 guest that stay in the hotel. Analysis of customer satisfaction. the advantage of this method is the using of measurement methods that are easy to understand. This method is done by measuring five dimensions of service quality, tangible, reliability, responsiveness, assurance, empathy. The results of the assessment show that the average room attendant performance is slightly higher than the average guest expectation, so guests staying at the Inter-Continental Hotel Jakarta Mid-Plaza are satisfied with the service of the room attendant
Persepsi dan Kepuasan Mahasiswa Terhadap Program Magang di Industri Pariwisata Luar Negeri (Studi Kasus Mahasiswa Perguruan Tinggi Pariwisata di Jakarta) Sembiring, Vienna Artina; Rahayu, Nurti; Tarigan, Emenina
Jurnal Ilmiah Pariwisata Vol 25 No 3 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i3.1419

Abstract

To improve the quality of tourism human resources with global quality, tourism universities hold an internship program in the tourism industry abroad. This study aims to reveal (1) students' perceptions of the internship program in the tourism industry abroad; (2) student satisfaction with the internship program in the tourism industry abroad; and (3) the influence of perceptions on student satisfaction with the internship program in the tourism industry abroad. The study population was all students from higher education in tourism in Jakarta and its surroundings who had completed an internship program in the tourism industry abroad. Samples were taken using convenient sampling using valid and reliable instruments with 4 Likert scales with Google Form media (N = 100). The results of the analysis with SPSS 22 showed that students' perceptions were good, while students was categorized as satisfied with the internship program. The result of the correlation test confirmed the significant relationship between perception variables and satisfaction on the program. The regression analysis showed that students’ perception significantly affected their internship satisfaction. The results of this study serve as a valuable input for the campus, industry, and policy makers to improve the design of the internship program curriculum. Keywords: Tourism Industry; Satisfaction; Internship; Perception
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dim Sum Frozen Food Kunyah.Inaja di Cengkareng Sembiring, Vienna Artina; Prabandari, Wijayanti Dewi; Sari, Melanie Indah
Jurnal Ilmiah Pariwisata Vol 28 No 3 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i3.1750

Abstract

The aim of the research is to determine the effect of service quality on customer satisfaction of Dim Sum Frozen Food Kunyah.Inaja in Cengkareng. The method used in this research is a quantitative descriptive method, a sampling technique, namely an accidental sampling technique, data obtained from the results of distributing questionnaires to all customers who bought food at Kunyah.inaja, a total of 83 respondents. Based on the research results, it is stated that there is an influence of Service Quality on Customer Satisfaction at Kunyah.inaja Cengkareng. The quality of service at Kunyah.inaja has a positive impact on customer satisfaction, with high quality contributing to loyalty, preventing customer turnover, and various other benefits. Kunyah.inaja's success in providing superior services supports operational efficiency, advertising effectiveness, and improves business reputation, with customer satisfaction as the main key to maintaining and improving their position in the market. Suggestions for Sum Frozen Food Kunyah.Inaja in Cengkareng regarding service quality are: (1) Maintain consistent quality raw materials; (2) Provide employee training for interpersonal skills and product knowledge; (3) Monitor and evaluate the service process; (4) Quick response to customer complaints, because satisfaction is often formed from the experience of handling positive complaints. Keywords: Service Quality, Customer Quality
Pengaruh Persepsi Pembelajaran Housekeeping Terhadap Pemilihan Karir Bagi Siswa SMKN 3 Bogor Taviprawati, Ervina; Sembiring, Vienna Artina; Tarigan, Emenina
Jurnal Ilmiah Pariwisata Vol 25 No 3 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i3.1403

Abstract

SMKN 3 is the only State Vocational School that has the competence of Hospitality Accommodation expertise in the city of Bogor. Hospitality Accommodation expertise competencies focus on vocational hospitality in particular hotel room division. So that the target of hospitality accommodation graduates can be a competent workforce in the Front Office or Housekeeping department in the hotel. But over time, the competency of hospitality accommodation expertise at SMKN 3 Bogor has become increasingly popular but is not the first choice for career selection after graduation, especially in housekeeping learning. In this study, using a descriptive method with a quantitative approach. The population is students from SMK Negeri 3 Bogor in particular are 85 students in the Hospitality Accommodation Expertise Competency. The study was conducted in April - July 2015, with the distribution of questionnaire questionnaires on May 25-27 2015 located at SMK Negeri 3 Bogor which is located at Jalan Raya Pajajaran No. 84 RT 05/06, Babakan, North Bogor, West Java. The results of the study are students who study Housekeeping in their schools and have the motivation to learn Housekeeping in their schools greatly affect the lives of these students every day. Students who choose a career in the field of Housekeeping because according to their personality can help these students interact with many people. Keywords : Learning Perception; Students; Vocational High School; Housekeeping
Analisis Pengaruh Sistem Penyimpanan Makanan Terhadap Kualitas Produk Cookies di Pastry Departemen Shangri-La Hotel Jakarta Prabandari, Wijayanti Dewi; Sembiring, Vienna Artina; Karunia, Gita Putri
Jurnal Ilmiah Pariwisata Vol 27 No 2 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i2.1618

Abstract

The purpose of this study was to determine the effect of the food storage system on the quality of cookie products at the pastry department of the Shangri-La Hotel Jakarta. The type of research used is descriptive research with a quantitative approach. The research method with simple regression analysis. Data was collected by distributing questionnaires with a Likert scale. The sampling technique used was saturated sampling technique because the total population was the same as the sample size, namely 30 employees who worked at Shangri-La Hotel Jakarta, especially those in the pastry department. The results show that the storage system has a significant effect on the quality of cookie products because the cookie product storage system is one of the determining factors for the quality of food security and safety at the Shangri-La Department hotel, Jakarta. With the existence of cookie products and a proper cookie product storage system, it can guarantee that the cookie product will be more durable in accordance with the durability of the cookie product. Keywords: Food Storage System, Product Quality
Pengaruh Kepuasan Kerja Terhadap Kualitas Pelayanan dan Loyalitas Kerja Pada Karyawan di Rumah Makan Palinggihan Cirebon Tarigan, Emenina; Sembiring, Vienna Artina; Taviprawati, Ervina
Jurnal Ilmiah Pariwisata Vol 26 No 2 (2021): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v26i2.1418

Abstract

This study aims to determine (1) job satisfaction on service quality; (2) job satisfaction on job loyalty. The method used in this study is simple regression analysis, the sampling technique in this study is a saturated sampling technique, the population is the same as the sample, namely 40 respondents. The results of the study of job satisfaction have a significant effect on service quality with a t-count value of 4.669 > t-table 2.024, while job satisfaction has a significant effect on job loyalty with a t-count value of 2.975 > t-table 2.024. The higher the job satisfaction of employees, the higher the quality of services provided to employees and customers. Then the higher the employee's job satisfaction, the higher the employee's work loyalty given to the company. For the management of the Mostgihan restaurant, it provides a remuneration system based on performance, length of work, career path, and old age insurance. Employee welfare will have an impact on increasing job satisfaction. In improving the quality of service, the Panggihan restaurant provides training for its employees so that employees are more confident in communicating with guests and have expertise in serving in order to achieve good service quality. Keywords: Restaurant, Job Satisfaction, Service Quality, Work Loyalty
ANALISIS HUBUNGAN PERSEPSI MAHASISWA TENTANG MATA KULIAH HOUSEKEEPING DENGAN MOTIVASI BELAJAR DI SEKOLAH TINGGI PARIWISATA TRISAKTI JAKARTA Taviprawati, Ervina; Sembiring, Vienna Artina
Jurnal Ilmiah Pariwisata Vol 22 No 2 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i2.1134

Abstract

Education is an important means for a nation to achieve progress. Learning is a process of behavioral change that takes place consciously and involves all students' abilities. The result of behavioral change s that occur as a result of this teaching - learning process is said to be the result of learning. This can be interpreted when a person learns a knowledge, then he has new skills about knowledge that has been learned in addition to the knowledge that has be en there. This research uses descriptive and correlational method in processing and analyzing data. The unit of analysis in this study is the students who majored in housekeeping STP Trisakti In this study the object is the students of the second semester of 2015 who studied housekeeping at STP Trisakti. Data analysis method used in this research is descriptive analysis with the intent to analyze the results of questionnaires from the relationship and the influence of student perceptions about the subject o f housekeeping with motivation to learn at Trisakti Tourism High School Jakarta. Student perception about housekeeping subjects affect the learning motivation by 49.67%. While the remaining 50.33% learning motivation is influenced by other factors.
Pengaruh Fasilitas Terhadap Keputusan Menginap di Homestay Desa Cipasung, Kuningan Sembiring, Vienna Artina; Taviprawati, Ervina; Darsiah, Anis
Jurnal Ilmiah Pariwisata Vol 25 No 1 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i1.1340

Abstract

A rural area that has a unique and distinctive attraction (both in the form of physical attraction / uniqueness of the rural natural environment and social and cultural social life), which is managed and packaged naturally and attractively. Cipasung Village is administratively one of the villages in the Darma subdistrict of Kuningan Regency, having an area of ​​± 151.2 Ha. This village has the potential to develop itself as a tourist village due to natural attractions (such as the Darma Reservoir), village institutions (Bumdes and Kompepar), capacity building (community cohesion), and the potential of tourism facilities (such as housing eligibility for homestays). Homestay is a temporary lodging or resting place that will be used for tourists who vacation in a tourist area. Homestay is also one of the accommodations currently attracting more foreign and domestic tourists. The research method is a deskriptif korelasional, because this study aims to obtain a complete picture of the facilities at the homestay and the decision to stay at the homestay. The results of the study showed that the facility had no effect on the decision to stay at the Cipasung village homestay, Kuningan.
Co-Authors Alisha Sekar Ayu Amalia Mustika Anis Darsiah Anis Darsiah Bianca Natasha Chairul Salim Chairul Salim, Chairul Chandra, Florencia Tania Darsiah, Anis Dian Octarina Emenina Tarigan Emenina Tarigan, Emenina Ervina Taviprawati Ervina Taviprawati, Ervina Freddy Triono Gita Putri Karunia Haryo Wicaksono Haryo Wicaksono, Haryo Herienda, Florensia Ira Maya Sari Karunia, Gita Putri Linda Desafitri RB Maudiarti, Santi Myrza Rahmanita Novita Widyastuti Sugeng Nurbaeti Nurbaeti Nurti Rahayu Octarina, Dian Rahayu, Nurti Rahmat Ingkadijaya Rina Suprina Sabda, Christophorus Salim, M. Rafi Saputro, Yogi Sari, Ira Maya Sari, Melanie Indah Sugeng, Novita Widyastuti Wijayanti Dewi Prabandari Wijayanti Dewi Prabandari Wisnu Prasetyo Yonathan Raditya