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All Journal Jurnal Pariwisata JURNAL MANAJEMEN GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Gastronomi Indonesia Journal Hotspot Journal of Business on Hospitality and Tourism TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata Jurnal Pemberdayaan Pariwisata
Vienna Artina Sembiring, Vienna Artina
Sekolah Tinggi Pariwisata Trisakti
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Physics Social Sciences Other

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dim Sum Frozen Food Kunyah.Inaja di Cengkareng Sembiring, Vienna Artina; Prabandari, Wijayanti Dewi; Sari, Melanie Indah
Jurnal Ilmiah Pariwisata Vol 28 No 3 (2023): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v28i3.1750

Abstract

The aim of the research is to determine the effect of service quality on customer satisfaction of Dim Sum Frozen Food Kunyah.Inaja in Cengkareng. The method used in this research is a quantitative descriptive method, a sampling technique, namely an accidental sampling technique, data obtained from the results of distributing questionnaires to all customers who bought food at Kunyah.inaja, a total of 83 respondents. Based on the research results, it is stated that there is an influence of Service Quality on Customer Satisfaction at Kunyah.inaja Cengkareng. The quality of service at Kunyah.inaja has a positive impact on customer satisfaction, with high quality contributing to loyalty, preventing customer turnover, and various other benefits. Kunyah.inaja's success in providing superior services supports operational efficiency, advertising effectiveness, and improves business reputation, with customer satisfaction as the main key to maintaining and improving their position in the market. Suggestions for Sum Frozen Food Kunyah.Inaja in Cengkareng regarding service quality are: (1) Maintain consistent quality raw materials; (2) Provide employee training for interpersonal skills and product knowledge; (3) Monitor and evaluate the service process; (4) Quick response to customer complaints, because satisfaction is often formed from the experience of handling positive complaints. Keywords: Service Quality, Customer Quality
Pengaruh Persepsi Pembelajaran Housekeeping Terhadap Pemilihan Karir Bagi Siswa SMKN 3 Bogor Taviprawati, Ervina; Sembiring, Vienna Artina; Tarigan, Emenina
Jurnal Ilmiah Pariwisata Vol 25 No 3 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i3.1403

Abstract

SMKN 3 is the only State Vocational School that has the competence of Hospitality Accommodation expertise in the city of Bogor. Hospitality Accommodation expertise competencies focus on vocational hospitality in particular hotel room division. So that the target of hospitality accommodation graduates can be a competent workforce in the Front Office or Housekeeping department in the hotel. But over time, the competency of hospitality accommodation expertise at SMKN 3 Bogor has become increasingly popular but is not the first choice for career selection after graduation, especially in housekeeping learning. In this study, using a descriptive method with a quantitative approach. The population is students from SMK Negeri 3 Bogor in particular are 85 students in the Hospitality Accommodation Expertise Competency. The study was conducted in April - July 2015, with the distribution of questionnaire questionnaires on May 25-27 2015 located at SMK Negeri 3 Bogor which is located at Jalan Raya Pajajaran No. 84 RT 05/06, Babakan, North Bogor, West Java. The results of the study are students who study Housekeeping in their schools and have the motivation to learn Housekeeping in their schools greatly affect the lives of these students every day. Students who choose a career in the field of Housekeeping because according to their personality can help these students interact with many people. Keywords : Learning Perception; Students; Vocational High School; Housekeeping
Analisis Pengaruh Sistem Penyimpanan Makanan Terhadap Kualitas Produk Cookies di Pastry Departemen Shangri-La Hotel Jakarta Prabandari, Wijayanti Dewi; Sembiring, Vienna Artina; Karunia, Gita Putri
Jurnal Ilmiah Pariwisata Vol 27 No 2 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i2.1618

Abstract

The purpose of this study was to determine the effect of the food storage system on the quality of cookie products at the pastry department of the Shangri-La Hotel Jakarta. The type of research used is descriptive research with a quantitative approach. The research method with simple regression analysis. Data was collected by distributing questionnaires with a Likert scale. The sampling technique used was saturated sampling technique because the total population was the same as the sample size, namely 30 employees who worked at Shangri-La Hotel Jakarta, especially those in the pastry department. The results show that the storage system has a significant effect on the quality of cookie products because the cookie product storage system is one of the determining factors for the quality of food security and safety at the Shangri-La Department hotel, Jakarta. With the existence of cookie products and a proper cookie product storage system, it can guarantee that the cookie product will be more durable in accordance with the durability of the cookie product. Keywords: Food Storage System, Product Quality
Pengaruh Kepuasan Kerja Terhadap Kualitas Pelayanan dan Loyalitas Kerja Pada Karyawan di Rumah Makan Palinggihan Cirebon Tarigan, Emenina; Sembiring, Vienna Artina; Taviprawati, Ervina
Jurnal Ilmiah Pariwisata Vol 26 No 2 (2021): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v26i2.1418

Abstract

This study aims to determine (1) job satisfaction on service quality; (2) job satisfaction on job loyalty. The method used in this study is simple regression analysis, the sampling technique in this study is a saturated sampling technique, the population is the same as the sample, namely 40 respondents. The results of the study of job satisfaction have a significant effect on service quality with a t-count value of 4.669 > t-table 2.024, while job satisfaction has a significant effect on job loyalty with a t-count value of 2.975 > t-table 2.024. The higher the job satisfaction of employees, the higher the quality of services provided to employees and customers. Then the higher the employee's job satisfaction, the higher the employee's work loyalty given to the company. For the management of the Mostgihan restaurant, it provides a remuneration system based on performance, length of work, career path, and old age insurance. Employee welfare will have an impact on increasing job satisfaction. In improving the quality of service, the Panggihan restaurant provides training for its employees so that employees are more confident in communicating with guests and have expertise in serving in order to achieve good service quality. Keywords: Restaurant, Job Satisfaction, Service Quality, Work Loyalty
ANALISIS HUBUNGAN PERSEPSI MAHASISWA TENTANG MATA KULIAH HOUSEKEEPING DENGAN MOTIVASI BELAJAR DI SEKOLAH TINGGI PARIWISATA TRISAKTI JAKARTA Taviprawati, Ervina; Sembiring, Vienna Artina
Jurnal Ilmiah Pariwisata Vol 22 No 2 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i2.1134

Abstract

Education is an important means for a nation to achieve progress. Learning is a process of behavioral change that takes place consciously and involves all students' abilities. The result of behavioral change s that occur as a result of this teaching - learning process is said to be the result of learning. This can be interpreted when a person learns a knowledge, then he has new skills about knowledge that has been learned in addition to the knowledge that has be en there. This research uses descriptive and correlational method in processing and analyzing data. The unit of analysis in this study is the students who majored in housekeeping STP Trisakti In this study the object is the students of the second semester of 2015 who studied housekeeping at STP Trisakti. Data analysis method used in this research is descriptive analysis with the intent to analyze the results of questionnaires from the relationship and the influence of student perceptions about the subject o f housekeeping with motivation to learn at Trisakti Tourism High School Jakarta. Student perception about housekeeping subjects affect the learning motivation by 49.67%. While the remaining 50.33% learning motivation is influenced by other factors.
Pengaruh Fasilitas Terhadap Keputusan Menginap di Homestay Desa Cipasung, Kuningan Sembiring, Vienna Artina; Taviprawati, Ervina; Darsiah, Anis
Jurnal Ilmiah Pariwisata Vol 25 No 1 (2020): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v25i1.1340

Abstract

A rural area that has a unique and distinctive attraction (both in the form of physical attraction / uniqueness of the rural natural environment and social and cultural social life), which is managed and packaged naturally and attractively. Cipasung Village is administratively one of the villages in the Darma subdistrict of Kuningan Regency, having an area of ​​± 151.2 Ha. This village has the potential to develop itself as a tourist village due to natural attractions (such as the Darma Reservoir), village institutions (Bumdes and Kompepar), capacity building (community cohesion), and the potential of tourism facilities (such as housing eligibility for homestays). Homestay is a temporary lodging or resting place that will be used for tourists who vacation in a tourist area. Homestay is also one of the accommodations currently attracting more foreign and domestic tourists. The research method is a deskriptif korelasional, because this study aims to obtain a complete picture of the facilities at the homestay and the decision to stay at the homestay. The results of the study showed that the facility had no effect on the decision to stay at the Cipasung village homestay, Kuningan.
STUDENT PERCEPTION AND PROMOTION MIX OF HOUSEKEEPING DEPARTMENT AT TRISAKTI TOURISM INSTITUTE Anis Darsiah; Dian Octarina; Vienna Artina Sembiring
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 8 No 2 (2023): JPIM (Jurnal Penelitian Ilmu Manajemen)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/jpim.v8i2.1471

Abstract

This study aims to determine the effect of student perceptions and promotion mix on the decision of Trisakti Tourism Institute students to choose the Housekeeping Department. This type of research is descriptive quantitative with multiple regression analysis methods. The population in this study were all students of the Trisakti Tourism Institute. While the sample in the study amounted to 133 respondents using the accidental sampling technique distributing questionnaires with a Likert scale of 1 to 5. Based on the results of the discussion above, it can be concluded that students' perceptions of the housekeeping departments are good with an average score of 3.73. This is of particular concern to the lecturers to maintain the quality of the teaching and learning process, especially so that students are more interested in working in the household world. Showing that advertising, personal selling, sales promotion, and public relations have a significant effect on the decision to choose a major in college
Keselamatan dan Kesehatan Kerja (K3) dalam Meningkatkan Keamanan dan Kepuasan Pengunjung di Taman Impian Jaya Ancol Emenina Tarigan; Vienna Artina Sembiring; Mochamad Achmadi; Edy Marzuki; Andi Muhammad Yasin
Jurnal Ilmiah Pariwisata Vol 31 No 2 (2026): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v31i2.2065

Abstract

This study aims to analyze the effect of Occupational Health and Safety (OHS) implementation on visitor safety and visitor satisfaction at Ancol Dreamland. The implementation of OHS in tourism destinations is an important aspect of creating a safe and comfortable environment while enhancing the quality of visitors' experiences. This study employed a quantitative approach using an explanatory survey method. Data were collected through questionnaires distributed to 150 visitors of Ancol Dreamland selected using a purposive sampling technique. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that OHS implementation has a positive and significant effect on visitor safety. OHS implementation also has a positive and significant effect on visitor satisfaction. Furthermore, visitor safety has a positive and significant effect on visitor satisfaction. The mediation test results reveal that visitor safety significantly mediates the relationship between OHS implementation and visitor satisfaction. The findings demonstrate that OHS implementation is a strategic factor that can improve visitor safety and satisfaction both directly and indirectly. Therefore, tourism destination managers should strengthen OHS implementation to continuously enhance service quality and visitor experiences. Keywords: occupational health and safety (OHS), visitor safety, visitor satisfaction
Pelatihan Grooming dan Tata Cara Pembersihan Area Umum Untuk Cleaning Service di STP Trisakti Wijayanti Dewi Prabandari; Vienna Artina Sembiring
Jurnal Pemberdayaan Pariwisata Vol 3 No 1 (2021): Jurnal Pemberdayaan Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat IP Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jpp.v3i1.1504

Abstract

Pengabdian kepada masyarakat ini bertujuan untuk mensosialisasikan kebersihan diri dan lingkungan serta pemilihan alat dan bahan kimia yang sesuai untuk petugas kebersihan (cleaning service) saat membersihkan area publik di Kampus Sekolah Tinggi Pariwisata Trisakti, diharapkan dapat meningkatkan pemahaman petugas kebersihan (cleaning service) tentang cara membersihkan kawasan area umum kampus dengan benar dan menggunakan bahan kimia yang sesuai agar area tersebut bebas dari bakteri dan kuman. Untuk itu digunakan metode klasik dengan pendekatan diskusi dan tanya jawab, dilanjutkan dengan sesi latihan untuk mengecek pemahaman peserta tentang topik yang diberikan, seperti: (1) Definisi Grooming atau Personal Hygiene, (2) Pengertian Personal Hygiene, (3) Pengertian Public Area Hasil penelitian menunjukkan bahwa pelatihan ini memfasilitasi pemahaman petugas kebersihan (cleaning service) tentang personal hygiene atau grooming, area umum yang menjadi tanggung jawab mereka, pentingnya memahami bahan kimia dan pemilihan peralatan yang tepat serta cara penyimpanan peralatan pada gudang. Kata Kunci: Pembersihan Pribadi, Area Umum, Layanan Pembersih Kimia
Pengembangan Potensi Desa Wisata Melalui Pelatihan Pengenalan Homestay di desa Sungsang Iv, Kabupaten Banyuasin, Sumatra Selatan Vienna Artina Sembiring; Novita Widyastuti; Amalia Mustika
Jurnal Pemberdayaan Pariwisata Vol 1 No 1 (2019): Jurnal Pemberdayaan Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat IP Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jpp.v1i1.1322

Abstract

Desa Sungsang IV berada di area muara sungai Musi dan berbatasan dengan Laut China Selatan atau Laut Bangka. Hal ini yang menjadikan desa Sungsang IV sebagai desa nelayan yang mata pencarian sebagian besar masyarakatnya adalah mencari ikan dilaut. Proses pengenalan potensi menggunakan metode analisa SWOT.Analisa SWOT yang digunakan adalah sebagai alat untuk mengenali kekuatan, kelemahan yang dimiliki suatu desa serta melihat peluang dan ancaman yang dihadapi oleh desa tersebut. Kegiatan yang dilakukan adalah sesuai dengan yang dibutuhkan oleh warga desa yaitu memberikan pelatihan pengenalan homestay kepada warga sekitar yang berjumlah 20 orang. Tujuannya adalah untuk memetakan rumah masyarakat yang siap dijadikan homestay dan menyiapkan rumah masyarakat untuk dijadikan homestay yang sesuai standart yang berlaku, dan hasil analisa yang ditemukan bisa menjadi rujukan untuk mewujudkan desa Sungsang IV menjadi desa wisata yang memiliki homestay.
Co-Authors Alisha Sekar Ayu Amalia Mustika Anis Darsiah Anis Darsiah Arief F. Rachman Bianca Natasha Chairul Salim Chairul Salim, Chairul Chandra, Florencia Tania Darsiah, Anis Dian Octarina Edy Marzuki Emenina Tarigan Emenina Tarigan, Emenina Ervina Taviprawati Ervina Taviprawati, Ervina Florensia Herienda Freddy Triono Gita Putri Karunia Haryo Wicaksono Haryo Wicaksono, Haryo Himawan Brahmantyo - STP Trisakti Jakarta, Himawan Ira Maya Sari Karunia, Gita Putri Linda Desafitri RB Mayasari, Ira Mochamad Achmadi Myrza Rahmanita Novita Widyastuti Sugeng Nurbaeti Nurbaeti Nurti Rahayu Octarina, Dian Rahayu, Nurti Rahmat Ingkadijaya Rina Suprina Sabda, Christophorus Salim, M. Rafi Saputro, Yogi Sari, Melanie Indah Sugeng, Novita Widyastuti Wijayanti Dewi Prabandari Wijayanti Dewi Prabandari Wisnu Prasetyo Yasin, Andi Muhammad Yonathan Raditya