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All Journal Jurnal Inovasi Bisnis (Inovbiz) Sketsa Bisnis eCo-Buss Prosiding National Conference for Community Service Project Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ekonomi dan Manajemen Indonesia JWM (JURNAL WAWASAN MANAJEMEN) Media Bina Ilmiah Conference on Management, Business, Innovation, Education and Social Sciences (CoMBInES) Conference on Community Engagement Project (Concept) Asian Journal of Management, Entrepreneurship and Social Science
Renny Christiarini
Universitas Internasional Batam
Aerospace Engineering Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : eCo-Buss

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Analysis Of Service Quality, Food Quality, Atmosphere Against Revisit Intention and Positive Word Of Mouth at Casual Dining Restaurant in Batam City Ho Gefi Lee; Renny Christiarini
eCo-Buss Vol. 4 No. 2 (2021): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v4i2.274

Abstract

The purpose of this study is to analysis the impact of three elements of service quality dimensions (reliability, responsiveness and tangible), food quality and atmosphere on satisfaction, and to analysis if customer satisfaction have an impact to customer revisit intention and positive word of mouth. Data were collected from customers who had visited casual dining restaurants in Batam city through a self-administered questionnaire. Research questionnaires were distributed by researchers via google form, and have collected 359 (three hundred and fifty-nine) respondent data. This study shows that the three dimensions of service quality and food quality were significant to customer satisfaction. Also, the customer satisfaction were significant to positive word of mouth. But this study also shows that atmosphere was found not significant to customer satisfaction, and customer satisfaction not significant to revisit intention. This research conjectured that factors that influence the customers to be more satisfaction and do revisit to the casual dining restaurant are worthy of repeat research because of the decrease COVID-19 cases in batam city.
Co-Authors Agika Wasinta Br Sembiring Alfrets Yohanes Kodoatie Alifia Lisda Zetty Aqmi Amanda Rosentia Amanda Rosetia Ameilia Cantikasari Andi Andi Anggellia Anggellia Anjela Rini Febiana Ardila Ardila - Aviany Yanti Billy Shevriyanto Chicha Rosha christy angeline Cindy Ellysa Davin Davin Davin Ewaldo Dea Punjung Sari Delfi Aurelia Kuasa Devin Tan Dewirahayu Sad Wijaya Dina Talantu Edi Tan Sopian Ellin Ellin Elvin Whang Erilia Kusumahati Erni Erni Estefan Estefan Estin Rose Eviyani Estina Sativa Eva Noorliana Evelyn Tanza Evita Kordinata Febri Tegar Siswoyo Febry Supriyanto Fernanda Yeronica Fibiyani Fibiyani Getri Bela Saputri Habeebanisya Habeebanisya Hardy Winata Hellena Risvi Hendri Gunawan Hendy Wiliyan Ho Gefi Lee Inda Meyllya Putri1 Intan Feronika Jason Jason Jason Jerico Jenny Yang Jesslyn Jesslyn Jevin Tan Joven Alfando Chang Joy Celyn Jumi Liana Kelven Liong Kelvin Hendra Lim Kelvin Hendra Lim Krisnayanti Krisnayanti La Ode Agung Prastiyo Lili Yanti Melissa Michael Iken Bonar Anju Sibagariang Michelle Go Mon, Muhammad Donal Muhammad Dimas Pramudya Muhammad Fadhil Karuniansyah Nabila Arinov Mey Nertivia Nertivia Nicky Adi Putra Nico Dwi Putra Nur Hadiyati Nur Hidayati Nurhafnil Hayati Nurliana Dwi Putri Octa Villa Oktris Susanti Ory Dwiputra Pradino Kusumo Rahel Nurhamidah Raka Prasetya Rena Rena Rensia Ester Herdinasari Ricky Hartanto Rince Monica Hutagalung Rio Fernando Rizky Adi Mahendra Rizni Aulia Qadri Sarah Lena Mariosta Septriana Septriana Sherly Marlina Sherlyca Styvani Shintia Dewi Sofia Lorence Tiara Sonita Try Monica Verliana Elzagi Violina Anastasya Willy Antonio Winson Leon Yohana Juwitasari Hulu Yongkie Yongkie