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KUALITAS DAN KEPUASAN PENGGUNA APLIKASI LIVIN’ BY MANDIRI MENGUNAKAN METODE PIECES Ariyansyah, Bagus; Safitri, Rizky Ade
Journal of Information System, Applied, Management, Accounting and Research Vol 9 No 4 (2025): JISAMAR (Journal of Information System, Applied, Management, Accounting and Resea
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisamar.v9i4.2117

Abstract

Penelitian ini bertujuan untuk menganalisis kinerja dan tingkat kepuasan pengguna terhadap aplikasi Livin’ by Mandiri dengan menggunakan metode PIECES yang meliputi enam dimensi: Performance, Information, Economic, Control, Efficiency, dan Service. Metode ini dipilih karena mampu mengevaluasi kualitas sistem informasi secara menyeluruh dari sudut pandang pengguna. Penelitian ini menggunakan pendekatan kuantitatif dengan penyebaran kuesioner kepada 100 responden pengguna aktif aplikasi Livin’ by Mandiri. Instrumen diuji validitas dan reliabilitasnya menggunakan SPSS, dengan hasil seluruh item valid dan nilai Cronbach’s Alpha sebesar 0.964, menunjukkan reliabilitas sangat tinggi. Hasil analisis menunjukkan bahwa seluruh dimensi PIECES memperoleh skor rata-rata di atas 4, dengan dimensi Information memperoleh skor tertinggi (4.335), diikuti oleh Control (4.325), dan Economic (4.270). Sementara dimensi Performance mendapat skor paling rendah namun tetap dalam kategori tinggi (4.130). Temuan ini menunjukkan bahwa secara umum, pengguna merasa puas terhadap layanan digital yang diberikan oleh aplikasi Livin’ by Mandiri. Saran diberikan untuk terus meningkatkan performa teknis dan layanan pelanggan guna mempertahankan kepuasan pengguna secara berkelanjutan. Kata kunci: Livin’ by Mandiri, PIECES, Kepuasan Pengguna, Kinerja Aplikasi, SPSS
Implementation of a Web-Based Information System to Improve the Efficiency of Harvest Data Reporting at the Department of Agriculture, Karawang Regency Aprilia, Eka; Hendri, Hendri; Farabi, Nur Ali; Afni, Nurul; Safitri, Rizky Ade
Journal of Information System, Informatics and Computing Vol 9 No 2 (2025): JISICOM (December 2025)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisicom.v9i2.2068

Abstract

The development of information and communication technology encourages the need for a more effective data reporting system, especially in agriculture. The Department of Agriculture of Karawang Regency, as one of the main rice production centers in Indonesia, still faces several obstacles in harvest reporting, such as manual processes, reporting delays, and limited data visualization. This study aims to design and develop a web-based information system to improve the efficiency and accuracy of harvest reporting. The research method was carried out through observation and interviews for requirements analysis, followed by the application of the Rapid Application Development (RAD) approach. The result is a web-based application that enables digital data input, presents reports in table and chart formats, and provides online access according to user roles. This system is expected to accelerate the reporting process, support the digitalization of agricultural administration, and become a practical solution for the Department of Agriculture of Karawang Regency in managing real-time harvest data.
Implementasi Aplikasi Bank Sampah Berbasis Web Sebagai Inovasi Pengelolaan Sampah Berkelanjutan. Triyono Triyono; Hendri Hendri; Nur Ali Farabi; Nurul Afni; Rizky Ade Safitri
Journal of Information System, Informatics and Computing Vol 10 No 1 (2026): JISICOM (June 2026)
Publisher : Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52362/jisicom.v10i1.2075

Abstract

Waste management in densely populated areas remains a major challenge, particularly in terms of efficiency in recording and managing Waste Bank transaction data. The previous desktop-based system had limitations, such as being restricted to a single device, not supporting multi-user access, and lacking responsiveness to mobility needs. To address these issues, a web-based Waste Bank information system was developed, allowing access from various devices online. The aim of this development is to improve transaction management efficiency, simplify access for staff and customers, and provide flexible and accurate reporting features. The system supports real-time recording of waste deposit and withdrawal transactions, allows customers to monitor their balance and transaction history, and enables staff to work from multiple locations. With this web-based application, Waste Bank management is expected to become more modern, efficient, and inclusive.