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IMPLEMENTASI LAYANAN JAMSOSTEK MOBILE DALAM PENGAJUAN KLAIM JAMINAN HARI TUA BPJS KETENAGAKERJAAN CABANG SUKABUMI Maharani Aulia Putri; Tuah Nur; Dine Meigawati
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 9 No 3 (2023): Agustus 2023
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v9i3.3161

Abstract

The research was aimed at finding out the implementation of the Jamsostek Mobile (JMO) service at BPJS Ketenagakerjaan Sukabumi Branch. The research method used is qualitative method with a narrative approach. The determination of informants using snowball sampling techniques with data collection techniques through observation, interviews and documentation. This research uses policy implementation theory according to Jones (1996). The results of this study indicate that the implementation of the Jamsostek Mobile service in submitting Old Age Insurance claims at BPJS Employment Sukabumi Branch has gone quite well in terms of the organization. However, the interpretation has not been maximized, because the understanding of implementors is not evenly distributed and socialization activities have not reached the expected target, it can be seen from that there are still many companies and participants who have not been educated. Then in its application has not run optimally, because there are still many people and participants who cannot use the Jamsostek Mobile service independently. BPJS Employment Sukabumi Branch should be able to optimize new ways or methods by packaging more interesting information in the interpretation and application of Jamsostek Mobile services, so that it can be understood by every company, community and participants equally. Keywords: Implementation; Jamsostek Mobile Service; Old Age Insurance; Company; Community; Participant.
STRATEGI BADAN AMIL ZAKAT NASIONAL (BAZNAS) DALAM MENINGKATKAN PENGUMPULAN ZAKAT, INFAK DAN SHADAQAH (ZIS) Sabilla Khumaira; Ike Rachmawati; Tuah Nur
Jurnal Governansi Vol 9 No 2 (2023): Jurnal Governansi Volume 9 Nomor 2, Oktober 2023
Publisher : Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i2.7466

Abstract

This study aims to explore how the National Board of Zakat (BAZNAS) improves the collection of Zakat, Infaq and Shadaqah (ZIS) in Sukabumi Regency, and to identify factors that support or hinder the collection process. This research was triggered by the non-achievement of zakat, infaq, and shadaqah collection targets, as many people were unaware that BAZNAS had provided Zakat Collection Units (UPZ) in each sub-district, which resulted in their reluctance to pay zakat directly to BAZNAS. In order to understand this phenomenon, the research used a qualitative method with a descriptive approach, which allows researchers to explore the information actually found in the field. Data were collected through interviews, on-site observations, as well as through documentation and regulations relevant to the research problem. This research focuses on the strategy theory initiated by Dess and Miller (2003), which includes the dimensions of goals, policies, and plans. The research concluded that BAZNAS Sukabumi Regency has a goal to increase the collection of Zakat, Infaq and Shadaqah, although most people prefer to channel it directly to the beneficiaries (mustahiq). Therefore, the research suggests that it is necessary to re-optimize existing policies and design collection strategies that are more in line with the times to achieve the set goals.
Efektivitas Standar Pelayanan Minimal (SPM) Dalam Penanganan Penyakit Tidak Menular (PTM) Di Uptd Puskesmas Citarik Kabupaten Sukabumi Nuralita Anggini Futri; Dian Purwanti; Tuah Nur
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4367

Abstract

Minimum Service Standards (MSS) in the health sector are one of the national strategic programs, concerning provisions regarding the type and quality of basic services, including mandatory government affairs that every citizen is entitled to obtain at a minimum, so that performance achievements in fulfilling the quality of service of each type of basic service in the MSS in the health sector must be 100% every year. Citarik Public Health Center is one of the health centers that implement the MSS. The purpose of this study was to measure the effectiveness of SPM in handling non-communicable diseases (NCDs) at the health center. Based on initial observations, the achievement of NCDs health services in 2022 has not met the target. The implementation of MSS in handling NCDs at the Citarik Health Center has not been effective. This study used a qualitative research method with a descriptive approach. The theory used in this study is Duncan's theory of effectiveness with the measurement of three indicators, namely goal achievement, integration and adaptation. The results of this study indicate that MSS achievements in 2022 for services for Hypertension patients were 7.78% served according to standards, while for services for Diabetes Mellitus patients exceeded the specified target of 151% served according to standards. Socialization with community targets has not been carried out evenly and the quantity of Posbindu cadres has not been met. As a development of research related to MSS, it is expected to conduct further research related to MSS indicators that have not been researched.
Efektivitas Pelayanan Publik Berbasis Aplikasi Layanan Moci Legit Di Dinas Kependudukan Dan Pencatatan Sipil Kota Sukabumi Ayu Andriani; Ike Rachmawati; Tuah Nur
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4368

Abstract

In today's digital era, every public service provider is required to provide services more quickly to provide satisfaction for the community as service recipients. Therefore, Sukabumi City Disdukcapil has innovated services from offline to online through the Moci Legit Service application, this is done to provide convenience to the community so that the service process is more effective and efficient, but in its implementation there are several phenomena of problems found, namely: 1.not yet optimal socialization carried out, 2.the application system often experiences trouble, 3. inaccuracy of document completion, 4.there is no complaint feature in the application. This study aims to determine how the effectiveness of public services based on the legitimate moci service application at the Population and Civil Registration Office of Sukabumi City. The theory used in this study is the effectiveness theory from Gibson and Steers which includes 5 dimensions: productivity, quality, efficiency, flexibility, and satisfaction. The method used in this research is descriptive qualitative. The results of this study indicate that the dimensions of productivity, quality, efficiency, and satisfaction are considered not fully effective because there are things that need to be improved to be more optimal. While the flexibility dimension is considered to have been running effectively.
KUALITAS PELAYANAN DALAM PEMBUATAN AKTA KELAHIRAN MENGGUNAKAN APLIKASI LAYANAN ANANDA SEHAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI 2021-2022 Tuah Nur; Rizkiya Sriwahyuni; Rismawati Agusti; Ayu Andriani
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research study focuses on the problem of population administration services through the Healthy Ananda Service application for issuing birth certificates. Among them are complaints from the public regarding errors in inputting birth certificate data, socialization that has not been optimal, infrastructure that is still lacking, completeness of documents that are not on time or not in accordance with existing SOPs, and the lack of responsiveness of service staff. The theory used in this study is the theory put forward by Zeithaml, et al (1988:23) with 5 dimensions, namely (1) tangibles, (2) reliability, (3) responsiveness, (4) assurance, (5) empathy. This study aims to determine the Quality of Public Services Using the Healthy Ananda Service Application at the Population and Civil Registry Office of the City of Sukabumi in 2021-2022, as well as to find out what the inhibiting and supporting factors are. The method used in this research is descriptive qualitative. The results of this study indicate that based on the five dimensions, namely the first, the tangibles aspect is quite good because there are still deficiencies in terms of infrastructure, such as leaky waiting rooms and narrow parking lots. Then the aspects of reliability, responsiveness, assurance, and empathy show good results.
EFEKTIFITAS PELAYANAN PUBLIK PADA LAYANAN KARTU TANDA PENDUDUK YANG TERPADU (KADO TERINDAH) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI Tuah Nur; Detio fikri firjani; Nopia Nopia; Salma Salsabila Saumi
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Public services are all activities in the framework of fulfilling basic needs in accordance with the basic rights of every citizen and resident over an item, in this article describes the effectiveness of public services in the Application for making identity cards at the Sukabumi City population and civil registration service, e-KTP is a government product that must be owned by all Indonesian people in accordance with Article 63 of this Law confirms, residents of Indonesian Citizens and Foreigners who have a Permanent Stay Permit who are 17 (seventeen) years old or have been married or have been married are required to have Electronic KTP (e-KTP), of course, at a free price and also excellent service provided by the local Population and Civil Registration Service. The presence of the concept of e-government (electronic government) is an answer in facing the current era of digitalization. various kinds of problem phenomena such as (1) Timeliness of service (2) It is still unclear about socialization of the community about the application Kado Terindah (3) Facilities and Infrastructure.
THE ROLE OF THE SUKABUMI CITY LABOR OFFICE IN INCREASING LABOR ABSORPTION IN SUKABUMI CITY Rida Siti Shiyami Milenia; Tuah Nur; Dian Purwanti
DIA: Jurnal Administrasi Publik Vol 21 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i02.8101

Abstract

One of the outstanding issues is the employment problem. Considering that a sizable portion of the labor force is still unemployed, there must be an equal distribution of employment throughout the workforce. The study's purposes were to identify the role of the Sukabumi City Labor Office in increasing labor absorption as well as its supporting and inhibiting factors in Sukabumi City. The theory used is the role theory of Jim Ife and Frank Toserioro, namely: 1) the role of facilitating; 2) the role of educating; 3) the role of representation; and 4) the technical role. A qualitative method using a descriptive approach was utilized. Then, the finding of this study was demonstrate that the Sukabumi City Labor Office contribution to increasing labor absorption in Sukabumi City is adequate but not ideal. Firstly, due to job searchers' abilities not meeting the company's requirements, the role of facilitating through job fair activities is still lacking, and there are still many candidates who have not been hired by the company. Secondly, providing an educational role through skill-training activities, the infrastructure and facilities for skill-training are inadequate due to financial restrictions. Thirdly, the Sukabumi City Labor Office only conducts apprenticeship activities with businesses that are in compliance with skills training, and there aren't many participants who are apprenticed. This limits the function of representation through apprenticeship activities. Besides that, there is supporting factor is the support from external parties who are involved in supporting and facilitating to increase labor absorption in Sukabumi City. The inhibiting factors are budget constraints, inadequate infrastructure, and a lack of quality Human Resources (HR).
IMPLEMENTATION OF HOUSE UNFITABLE FOR LIVING (RUTILAHU) IMPROVEMENT PROGRAM IN SUKABUMI REGENCY (THE CASE STUDY OF SUKARAJA DISTRICT) Rina Shofiawati Rahayu; Ike Rachmawati; Tuah Nur
DIA: Jurnal Administrasi Publik Vol 21 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i02.8107

Abstract

RUTILAHU is a program aimed at low-income people, who have homes that do not meet the standards to live in. With the intention that they can improve their living standards reasonably and have housing that meets the standards. This activity aims to improve social welfare for the poor and low-income communities. This study was conducted to determine the extent of RUTILAHU program implementation in Sukabumi, especially in Sukaraja District. This study uses descriptive research methods with a qualitative approach. Data validation in this study using triangulation methods and data analysis using interactive models. In analyzing the findings, this study uses the implementation theory of Van Meter and Van Horn which explains the success indicators of an implementation looking at Policy Size and objectives, resources, characteristics of implementing agents, communication between organizations, Economic, Social, and Political Conditions & Tendency of the Executor/Implementor. The results showed that each variable of the policy implementation has been appropriate where the RUITLAHU program is appropriate target for low-income communities. In its implementation, there is cooperation between the government, private sector and other stakeholders, physical evidence of the proposal for the non-habitable House program is carried out in accordance with the Peraturan Bupati Nomor 33 Tahun 2021 and the existence of socialization between the government and the private sector and the community in this uninhabitable house program.
THE INFLUENCE OF WORK MOTIVATION BY THE HEAD OF SERVICE ON EMPLOYEE PERFORMANCE IN THE POPULATION CONTROL AND FAMILY PLANNING SERVICE (DPPKB) SUKABUMI Irvi Deastiani Ripa'i; Tuah Nur; Dian Purwanti
DIA: Jurnal Administrasi Publik Vol 21 No 02 (2023): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v21i02.8109

Abstract

Work motivation by the Head of Service on Employee Performance in the Population Control and Family Planning Service (DPPKB) of Sukabumi Regency is significant. Based on the results of research and discussion conducted by researchers, it seems that there are still deficiencies in the presentation and writing of data. For future research, it is expected to look for other factors that influence employee performance and be able to analyze other, broader subjects. The area for taking respondents in this study was limited to certain locations, so that further research is expected to expand the area of research. So that it can obtain representative results from various other regions. Employees at the Population Control and Family Planning Service (DPPKB) of Sukabumi Regency are one of the most valuable assets of the Sukabumi Regency government, therefore it is necessary to pay attention to the development of human resource capabilities (HR) so that in carrying out their duties they have good performance, so that the services provided to the community can work better. The aims of this study are 1) To find out the work motivation techniques carried out by the Head of Service at the Population Control and Family Planning Service (DPPKB) of Sukabumi Regency; 2) To find out the performance of employees at the Population Control and Family Planning Service (DPPKB) of Sukabumi Regency; 3) To find out how much influence the motivation of the Head of Service has on the performance of employees of the Population Control and Family Planning Service (DPPKB) of Sukabumi Regency. In this study, researchers will use quantitative research methods with a descriptive approach. In this study using descriptive statistics. The population in this study were employees of the Population Control and Family Planning Office (DPPKB) of Sukabumi Regency.
THE EFFECTIVENESS OF THE IMPLEMENTATION OF THE INTEGRATED ODGJ FAST HANDLING SYSTEM PROGRAM (SICEPOT) AT THE TIPAR HEALTH CENTER, SUKABUMI CITY Angga Kurnia Yudha Perdana; Tuah Nur; Dine Meigawati
DIA: Jurnal Administrasi Publik Vol 22 No 01 (2024): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/dia.v22i01.8627

Abstract

The Integrated Rapid Treatment System for ODGJ (SICEPOT) is a program created by the Tipar Health Center with the aim of reducing the number of ODGJ in the UPTD area of the Tipar Health Center. This study aims to provide easy health services to increase awareness, families of people with ODGJ and care for their family members regularly so they can live more independently. This study aims to find out how the effectiveness of the SICEPOT program is. In measuring this effectiveness, this research uses Duncan's theory (in Streers, 2020: 53). There are 3 criteria that are measured in Effectiveness according to Duncan (in Streers 2020: 53), namely: 1. Goal Achievement, 2. Integrity, 3. Adaptation. The research method used in this research is qualitative. The results of this study have not been said to be effective because the Tipar Health Center in practice still does not meet the 3-dimensional criteria
Co-Authors Adinda Chivita Fauziah Agung Gumilang Agusti, Rismawati Alfiah, Arla Amalia, Firda Dini Andi Mulyadi Angga Kurnia Yudha Perdana Anisa Anwar Annisa Aulia Putri Annisa Nur Zannah Anwar, Zahra Laisha Arsyu, Muhammad Ilham Effendi Astri Febriana Syaripudin Audi Muhamad Karyadara Augusty, Frisda Amelia Ayu Andriani Ayu Andriani, Ayu Azizah, Dawia Nur Cahya Nabila Damayanti, Mutia Siti Detio fikri firjani Detio fikri firjani Dhani Firmansyah Dharmawan, Randi Perdian Dian Purwanti Dine Meigawati Dine Meigawati Dine Meigawati Distia Nur Sakinah Dwi, Alya Malis Erry Sunarya Fadhillah, Agi Rizky Fajar FY. Basori, Yana Fasya, Sarah Zafira Fauzy, Muhammad Rizki Firdaus, Mutya Firmansyah, Dhani Ghania Khalda Halimah, Nesya Nur IKE RACHMAWATI Ike Rachmawati Ikhlasul Amal Ilham Maulana Akbar Irvi Deastiani Ripa'i Juanda, Erfina Kustiawan, Dian Lia Amelia M. Rijal Amirulloh Maharani Aulia Putri Mala Ayunda Muthya Mulia Suci Mutiara zahra Nurul Fauziah Nabila Rahma Silmi Nabila, Cahya Nadia Apriliani Najwa Nur Syariyah Nanda Sonia Priyadevi Narisyda Nursyida Neng Alvi Hasanah Ningsih, Novita Sulastri Nopia Nopia Nopia, Nopia Novianti, Neng Sita Novita Sulastri Ningsih Nuraeni Nuraeni Nuralita Anggini Futri Nursyida, Narisyda Nur’ashila, Salsabila Pangestu, Gihan Pebriyanti, Neng Reni Permatasari, Utari Puji Fauziah Puji Fauziah Rafly Trisesya Rahayu Oktian Siregar Rani, Indri Silfia Ranti Riani Rayhan Septa Rivaldi Reditha Maria Ulfha Rida Siti Shiyami Milenia Ridwan, Muhammad Hilmi Rifani Nurul Agfi Rina Shofiawati Rahayu Rismawati Agusti Rizki Hegia Sampurna Rizkiya Sriwahyuni Rodhiyat Fajar Salim Rosi Pitria Sabilla Khumaira Saleh, Munandi Salma Salsabila Saumi Salma Salsabila Saumi Salsabila, Siti Samsul Arif Saputra, Maulana Panji Sarah Zafira Fasya Shilvi Septiani Silfia Rani, Indri Siti Aminah Siti Nuraeni Siti Rohmah Sriwahyuni, Rizkiya Suhendar, Risma Sri Mulyani Talitha, Salma Tantan, Tantan Trias Tri Syafalas Trisesya, Rafly Vivit Fitria Hidayati Windy Nurlita Yana Basori Yana Fajar Basori Yana Fajar FY. Basori Zaimatuz Zulfa Zannah, Annisa Nur Zelin, Andhika Zulfa, Syifa Rizqia