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All Journal Parole: Journal of Linguistics and Education KAJIAN SASTRA Jurnal Akuntansi dan Sistem Teknologi Informasi Jurnal Online Mahasiswa (JOM) Bidang Pertanian JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Jurnal Pendidikan Ekonomi UNEJ e-Proceeding Jurnal Pendidikan Ekonomi Jurnal Purifikasi Jurnal Ilmiah Dikdaya Majalah Kedokteran Andalas Aksis : Jurnal Pendidikan Bahasa dan Sastra Indonesia Nizham Journal of Islamic Studies Social, Humanities, and Educational Studies (SHEs): Conference Series Open Access Indonesia Journal of Social Sciences Jurnal Ilmiah Raflesia Akuntansi Open Access Indonesia Journal of Social Sciences Unram Journal of Community Service (UJCS) Stethoscope Jurnal Riset Akuntansi dan Bisnis Indonesia Jurnal Hukum, Politik dan Ilmu Sosial (JHPIS) Genre Journal: Journal of Applied Linguistics of FBS UNIMED JURNAL PENDIDIKAN DAN KEGURUAN Al Mufid: Jurnal Pengabdian dan Pemberdayaan Masyaakat Berkala Penelitian Teknologi Kulit, Sepatu, dan Produk Kulit Perspektif: Jurnal Pendidikan dan Ilmu Bahasa Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan Jurnal Ekonomi, Akuntansi dan Perpajakan Akuntansi Pajak dan Kebijakan Ekonomi Digital Hikmah: Jurnal Studi Pendidikan Agama Islam Indonesian Journal of Humanities and Social Sciences Jurnal Rekam Medis dan Informasi Kesehatan Indonesia Konstanta : Jurnal Matematika dan Ilmu Pengelatuan Alam International Journal of Economics and Management Research Catha : Jurnal Penelitian Kreatif dan Inovatif Edumaspul: Jurnal Pendidikan
Dwi Wulandari
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Journal : UNEJ e-Proceeding

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FACTORS INFLUENCING CUSTOMERS IN USING ISLAMIC BANKING SERVICE Elanna Heidi Christanti; Dwi Wulandari; Bagus Shandy Narmaditya; Sugeng Hadi Utomo
UNEJ e-Proceeding the 3rd International Conference on Economics, Business, and Accounting Studies
Publisher : UPT Penerbitan Universitas Jember

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Abstract

This research is aimed to analyze factors influencing customers in using Islamic banking services. This research used mixed method. The quantitative method used to test the quality service, advantage, and availability of ATM. While the qualitative method used to test religion. The independent variables in this research are quality service, advantage, availability of ATM, and religion, meanwhile dependent variable is Islamic banking service. The data are taken directly from sixty respondents used purposive sampling technique, and using in-depth interview of BRI Syariah and BNI Syariah customers in Klojen, Malang. The quantitative data are processed and analyzed by multiple regression, while qualitative data analyzed by using triangulation technique. The result showed that service quality and advantage influence the using of Islamic banking service. The availability of ATM and religious do not influence the using of Islamic banking service.
Co-Authors , Wilchan Robain Ade Novita Maharani Afis Baghiz Syafruddin Agus Sumanto Amanda Defi Nuraini Andi Basuki Annisaa Hammidah Imaduddina Ari Budikusuma Ari Gunawan Aslinda Gangga Sari Asri, Nur Habibah azizah khoiriyati Azry Triguna Nasution Bagus Shandy Narmaditya Bambang Widarno Barata Putra Sasanto Dewi, Dinie Anggraeni Diah Nurdiwaty Dian Septi Nur Afifah Edith Pradita Eka Novitayanti Elanna Heidi Christanti Ersi Sisdianto Ervia Yudiati Faisol Faisol Fani Aqila Fani Sefriani FATHUR ROHMAN Fikri Aulia Fredinan Yulianda Fuad Indra Kusuma Hamdan Fadhli Heri Soesanto Honggo Dewanto IGG Heru Marwanto Inayati Nuraini Dwiputri Intan Ramatari Putri Ita Riniatsih Laksmita Endah Palupi Laksono Trisnantoro M. Rizky Ramadhan Masitowarni Siregar Nelvia ' Nur Rofiq Phousith Phongsavath Pragita Aci Adistya Pramita Lidya Yanuarista Prasetyo, Abdul Rahman Priyastiwi Priyastiwi Putra Hilmi Prayitno Putri Safina Ramasda Febrianto Rizki Rahmadani Rukmini, Meme Sakti, Dea Allan Karunia Sampurno ' Santi Merlinda Sapir Sapir Saskia Sabrina Lajadda Sudaryanto Sugeng Hadi Utomo Sugeng Santoso SULISTIYANI SULISTIYANI T. Mirawati Sudiro Thomas Soseco Tri Maya Sari Vidya Purnamasari Widayat Priyo Kristanto Yeni Susilawati Youliana Youliana Za’imatul Ulya