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All Journal TARBIYA : Journal Education in Muslim Society Al Ibtida: Jurnal Pendidikan Guru MI Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Hikmah : Journal of Islamic Studies Wahana : Tridarma Perguruan Tinggi Jurnal Ilmiah Pendidikan dan Pembelajaran JMIE (Journal of Madrasah Ibtidaiyah Education) Aptisi Transactions on Technopreneurship (ATT) Reflektika Jurnal Inovasi Penelitian IJGIE (International Journal of Graduate of Islamic Education) Instruktur: Jurnal Pendidikan Guru Madrasah Ibtidaiyah Jurnal Pendidikan Dasar Jurnal Pendidikan Islam Edukasiana : Journal of Islamic Education Jurnal Pendidikan Sekolah Dasar Qoumun: Journal of Social and Humanities Reflektika
Sita Husnul Khotimah, Sita Husnul
Jurusan Pendidikan Guru Madrasah Ibtidaiyah Sekolah Tinggi Agama Islam AHIKMAH Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Nursing Social Sciences Other

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Navigating Organizational Conflict in Higher Education: The Mediating Role of Transformative Leadership in Enhancing Public Service Quality Muhammad Mamduh Nuruddin; Sita Husnul Khotimah; Muhammad Iman Kurniawan; Mohamad Gally Tawakal
Qoumun: Jurnal Pengabdian Masyarakat Vol 2 No 1 (2026): Qoumun: Journal of Social and Humanities (In Press)
Publisher : Cv. Kayaswara, Indonesia

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Abstract

Organizational conflict within higher education institutions constitutes a complex phenomenon that substantially influences the quality of public services delivered to stakeholders. This article aims to analyze the mediating role of transformative leadership in the relationship between organizational conflict and public service quality across higher education environments. The research object is centered on higher education institutions as public service providers within the educational sector. The methodological approach employed is a Systematic Literature Review (SLR), encompassing the examination of Scopus-indexed and Sinta-indexed scholarly articles published over the past decade. Literature retrieval was conducted using Scopus, Web of Science, Google Scholar, and the Sinta portal with relevant keywords. The findings demonstrate that inadequately managed organizational conflict adversely affects institutional performance and service quality, whereas transformative leadership serves as an effective mediator, converting destructive conflict into constructive engagement. Transformative leadership, characterized by inspirational vision, intellectual stimulation, individualized consideration, and idealized influence, has been shown to enhance organizational cohesion and elevate the quality of public service. This study contributes to the advancement of conflict management theory and leadership scholarship within the context of higher education governance.
Co-Authors Abdul Muis Abusiri Abusiri, Abusiri Agus Setyo Budi Ahmad Rasuli Anita Nur Hidayah Apit Dulyapit Apri Wahyudi Armawati Arbi As’ad, Muhammad D. Santiago, Nila Dudun Ubaedullah Dulyapit, Apit Ekawati Ekawati Faiz Mubarok Fatkhul Mubin Fatmawati Fatmawati Hidayah, Anita Nur Kalsum Minangsih Kusuma, Fat’hi Kusuma, Nurhadi Mahmud Yunus Masrur, Muhammad Meria, Lista Moh. Wardi Mohamad Gally Tawakal Mohamad Syarif Sumantri Muhammad Arfan Muhammad Iman Kurniawan Muhammad Mamduh Nuruddin Muhtarom Mustolihudin Muttaqin, Sabilil Naifah, Ilma Nasirudin Nining Yuningsih Nofi Maria Krisnawati Nunung Khoiriyah Ratna Dewi Ratna Dewi Risan Risan Rokimin Salamun Salamun Salamun Sarah Safira Sayyidul Mubarok Sri Suhartini Syamsiar, Syamsiar Syamsul Hidayat SYAMSUL HIDAYAT Taufik Taufik Tiara Nanda TITIN SUNARYATI Yuan Andinny