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All Journal JURNAL ILMU PEMERINTAHAN Jurnal Manajemen Pelayanan Publik SOSIOHUMANIORA: Jurnal Ilmiah Ilmu Sosial dan Humaniora Otoritas : Jurnal Ilmu Pemerintahan Jurnal Noken: Ilmu-Ilmu Sosial Sosio e-kons JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Public Policy Abdi Masyarakat Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Resolusi: Jurnal Sosial Politik JIHAD : Jurnal Ilmu Hukum dan Administrasi Sewagati: Jurnal Pengabdian Masyarakat Indonesia Jurnal Nusantara Berbakti Jurnal Informasi Pengabdian Masyarakat Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, Dan Sosial Humaniora Journal Governance and Politics (JGP) Prosiding Seminar Nasional Ilmu Hukum Proceeding of The International Conference on Social Sciences and Humanities Innovation Sapientia Diversalis: Journal of Human Interaction and Social Studies Corpus: International Journal of Law and Political Authorit
Edyanto
Iisip Yapis Biak
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Analisis Transparansi dan Akuntabilitas Pelayanan Publik dalam Implementasi SPMB Online pada Dinas Pendidikan dan Kebudayaan Kabupaten Biak Numfor Maharini Sinatra; Hermanu Iriawan; Edyanto Edyanto
Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, dan Sosial Humaniora Vol. 4 No. 3 (2026): Agustus: Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, dan Sosial
Publisher : Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/atmosfer.v4i3.1926

Abstract

The implementation of the Online Student Admission Selection System (SPMB Online) is a strategic public service innovation in the education sector aimed at improving efficiency, openness, fairness, and accountability in the student admission process. However, in an archipelago region like Biak Numfor Regency, this practice faces challenges such as infrastructure network limits, public digital literacy, and administrative readiness. This study aims to analyze the transparency and accountability of public services in the implementation of SPMB Online at the Department of Education and Culture of Biak Numfor Regency, as well as to identify supporting and inhibiting factors. Using a qualitative research method with a descriptive approach, data were collected through in-depth interviews, non-participatory observation, and documentation study. Informants were selected purposively, including department heads, system operators, school principals, and parents. Data analysis refers to the interactive model of Miles, Huberman, and Saldaña. The results indicate that the implementation of SPMB Online generally reflects the principles of transparency through the availability and accessibility of public information regarding regulations, criteria, schedules, and real-time ranking results. Accountability is met through alignment with the Technical Guidelines (Juknis) and structured monitoring and evaluation mechanisms. The main obstacles found include server instability during peak user traffic, uneven internet coverage, and low public digital literacy. This study recommends expanding server capacity, strengthening public socialization, and establishing integrated helpdesks at the district level to optimize equitable service delivery.
Co-Authors Agustang, Andi Agustina Agustina Anggun Wida Prawira Asmadianto Asmadianto Asmadianto Asmadianto Asmadianto Asmadianto Asmadianto, Asmadianto Basan, Sherina Deford Cristy Birahy Djamil Hasim Elinda Novita Dewi Fazsya Tatra Khalia Febby Yul Yawan Hermanu Iriawan Hermanu Iriawan Hermanu Iriawan Iriawan, Hermanu Iswahyudi Iswahyudi ISWAHYUDI ISWAHYUDI Karsiman Karsiman Krismiyati Lewerissa, Ch. M. Maharini Sinatra Maudhy Satyadharma Melita Pademme Melva Noya Muhammad Idkhan, Andi Muhammad Ridha Suaib Rifdan . Salehuddin Salehuddin Salehuddin, Salehuddin Sri Handayani Suripatty, Petrus Izaach