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Quality of Public Services with the Utilization of Digital Platforms in Perumdam Salzabila Haryani; Herlina Nur W; Winda Winda; Muhamad Gani Akbar; Siti Khumayah; Khaerudin Imawan
Asian Journal of Social and Humanities Vol. 2 No. 10 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i10.336

Abstract

The government is responsible for providing various aspects of state life, including services to meet health and education needs. The importance of this research is to determine how Perumdam Tirta Darma Ayu uses digital platforms to improve the capabilities of its human resources and solve unsolved problems. The headquarters of the Tirta Darma Ayu Regional Public Company for Drinking Water is the location of this qualitative research. This research collects data through interviews, documentation, and observation. Instead, this study uses the dimensions of strategy, human resource capacity, and service quality. Three suboptimal aspects: reliability, responsiveness, and empathy are the things that many customers complain about. experiencing problems with the complaint service information system that uses digital platforms. According to this study, public service human resources are still less able to use digital platforms. Therefore, the researcher suggests several methods, such as automating quality, building and developing a Service Information system, adding qualified technicians, providing instructions on how to communicate customer wishes, and providing clear and accurate information.
ASN Employees: Instruction, Communication, Coordination and Work Results Teguh Andang Buana; Mohamad Rifaldy; Khaerudin Imawan; Dedet Erawati
Asian Journal of Social and Humanities Vol. 2 No. 10 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i10.343

Abstract

An employee's performance is determined by how well they achieve the goals and criteria set by the organization or company they work for. In addition, employee performance consists of the results achieved by an employee in carrying out his or her obligations and responsibilities in the organization. The purpose of the study is to find out and analyze the extent to which communication has an impact on the effectiveness of employee work, and to find out and analyze the extent to which infrastructure facilities affect the effectiveness of employee work. The researchers used a qualitative descriptive methodology. The results of the study used organizational communication theory cited by Max Weber. The efficacy of internal communication has an impact on improving employee performance at the Cirebon City Hall Secretariat Office, based on the findings of this study. So it can be concluded that effective internal communication can build cooperation towards the achievement of company goals.
Analysis of Spectator Behavior in Matches on UFC YouTube Account Ramadhan, Adam; Abdallah, Mohammad Raja; Imawan, Khaerudin; Hermawan, Abdul Jalil
Jurnal Polisci Vol 2 No 2 (2024): Vol 2 No 2 November 2024
Publisher : ann4publisher@gmail.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/polisci.v2i2.507

Abstract

This study examines audience behavior in Mixed Martial Arts (MMA) matches broadcast on the Ultimate Fighting Championship (UFC) YouTube channel. This theme was chosen because of the growing popularity of the UFC and YouTube's potential as a platform to reach a global audience. The study aims to identify the characteristics of viewers and content on UFC YouTube accounts, analyze audience interaction and engagement during broadcast MMA matches, and find out the motives or motivations of viewers in watching MMA matches on UFC YouTube. The research method used is qualitative, with a content analysis approach and observation of audience behavior in the YouTube comment column. The New Media Theory is a conceptual framework to understand this phenomenon. The results of the study show that UFC content on YouTube offers a variety of materials such as match highlights, full shows of the event, and exclusive content that appeals to global fans. Audience interaction in the comments section reflects intense engagement, including technical analysis of the match, emotional support for the fighter, and discussions between fans. The main motivations of spectators include interest in the sport itself, entertainment, inspiration, and support for favorite fighters. This research provides valuable insights into sports media consumption behavior in the digital era and the potential of online platforms in developing a sports fan base
Contestation Between Buzzer Accounts In The Arena Of The 2024 Presidential Election On Instagram Social Media Fakihani, Mukhamad; Falaakh, Mohammad Fajrul; Imawan, Khaerudin; Lestari, Aghnia Dian
Jurnal Polisci Vol 2 No 2 (2024): Vol 2 No 2 November 2024
Publisher : ann4publisher@gmail.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/polisci.v2i2.527

Abstract

Social media, especially Instagram, is a contest for buzzers in the 2024 presidential and vice presidential elections. In debates on social media, they are free to express their support in any way. Likewise content, but not necessarily hoax content, is sent to attract sympathizers due to the existence of an ITE law that prevents the spread of hoaxes, especially since this is an official buzzer account, likewise, in this election, which was attended by 3 pairs of candidates and vice presidents where there must be contestation from the three candidates who need an increase in electability to win this presidential election. This research method uses qualitative techniques, such as observation techniques, for data collection. Aim to see if the public is affected in the content created by the buzzer account. With this, the results of the study show that positive content is given from the 3 official buzzers, which apply the concepts of habitus, field, and capital, which cause the impact of buzzer dominance on Instagram social media does not have a strong influence on the results of the 2024 election, and it is the public's view of which leader will be chosen that is higher.
Family Communication in Supporting Adolescent Mental Health in the Digital Era Billa, Putri Aoelia Tsalsa; Imawan, Khaerudin
International Journal of Business, Economics, and Social Development Vol 5, No 4 (2024)
Publisher : Research Collaboration Community (RCC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijbesd.v5i4.729

Abstract

Family communication in building a support system in adolescents is a very important issue because through open and quality communication families can provide emotional, moral, and practical support that is important for adolescents. The purpose of the research is to be more enthusiastic in running a good and successful life, in terms of parental support and the mentality of adolescents in the digitalisation era and the ability of parents to listen actively. Researchers chose a qualitative approach with a descriptive case study approach and supported using the Family Communication Pattern Theory (FCPT) from Koerner and Fitzpatrick (2002). The results of this study suggest that enhancing family bonds is essential for honest communication and constructive action. Good communication also allows adolescents to feel heard, understood, and get appropriate direction from parents or other family members. Families can provide support such as, information support which functions as a source of receiving information directly, for example advice and suggestions, family assessment support can provide direction such as forms of gratitude and recognition, and instrumental support with family contributions in the form of facilities or infrastructure. Therefore, the family as a support system can help prevent adolescent mentality if there is no real family support, attention or affection, then changes in norms become a source of forming self-character such as temperament, unruly, more confident, and some even yell at parents.
Content Analysis of Comics on Line Webtoon Nurohmah, Sintiya Putri; Putri, Ghina Fikriya; Imawan, Khaerudin; Lestari, Aghnia Dian
International Journal of Business, Economics, and Social Development Vol 5, No 4 (2024)
Publisher : Research Collaboration Community (RCC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijbesd.v5i4.724

Abstract

Technological advances produce a different culture of readers, there is a new culture of comic readers who change the way readers read comics, as a result of technological advances it created a digital platform published online called LINE Webtoon, so that it can be identified the purpose in this article to know the presentation of comic content on LINE webtoon or website and cartoon by facilitating readers who no longer read without having to buy comics in physical form but already using the application. This research uses a descriptive qualitative method by looking at LINE webtoon to find out the presentation of comic content on LINE webtoon, which is supported using McCloud's Making Comic theory. The results of this study suggest that the experience of reading comics on LINE Webtoon has a variety of attractions, readers' factors in reading comics can also be influenced by social and cultural interactions around them, for example if a comic is trending or widely discussed on social media, readers tend to be interested in trying to read it as well as being influenced by comic content and comic authors themselves such as with emotionally evocative storylines and strong characters, tend to be more captivating and make readers come back to read the next episode, by paying attention to these aspects, it can be seen how works of fine art in the form of comics can create interesting comic content.
INFLUENCERS: THE IMPORTANCE OF PERSONAL BRANDING ON INSTAGRAM Muflih, Hafizh; Fikriyasin, Cikal Aji; Falah, Muhammad Bilal; Imawan, Khaerudin; Erawati, Dedet
International Journal of Social Service and Research Vol. 4 No. 10 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i10.870

Abstract

In the era of globalization, social media is considered an effective tool of mass communication. In this study, a qualitative approach is employed to analyze the Instagram account of Gantar Surapati using a visual approach methodology. The results show that the visual communication techniques employed in this study are essential for understanding, reading, and interpreting the meaning behind images, photographs, videos, and other forms of visual communication. The research demonstrates how content can shape a positive personal brand and provides practical guidance for influencers on improving their brand presence by resonating with their audience. This line of research could help further refine strategies for creating lasting and credible personal brands in the rapidly evolving digital landscape. This study contributes to the understanding of effective content creation for personal branding on social media, specifically Instagram. This is what attracts the researchers to study it and becomes the focus of problems in research related to the use of Instagram as a medium to build and improve personal branding.
Digital-Based MSME Program Marketing Communication Adaptation Rizky Al-Huda; AlqiHernanda Gymnastiar; Fatria Adipati Ramadhan; Khaerudin Imawan; Dedet Erawati
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 4 No 2 (2024): IJHESS OCTOBER 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v4i2.1251

Abstract

This study analyzes the digital marketing adaptation of SMEs through social media, with a focus on strategies, impacts, and direct interactions with consumers. Qualitative descriptive research method was employed to gather data from relevant journals. The findings indicate that digital marketing enables SMEs to expand market reach and strengthen relationships with consumers through two-way interaction. Relevant and creative content strategies were found to be crucial in standing out in the information-dense online environment. Positive impacts on SME product sales were also observed, particularly through social media platforms such as Instagram and TikTok.Direct interaction with consumers via social media platforms strengthens relationships and allows brands to listen to consumer feedback directly. In conclusion, digital marketing adaptation through social media is essential in developing SME products and expanding their market share.
SIPANDUK Application: E-Government Innovation for the Effectiveness of Population Administration Services in Kuningan Regency Putri, Intan Sandika; Rismayanti, Rima; Siswoyo, Mukarto; Imawan, Khaerudin
Indonesian Journal of Advanced Research Vol. 4 No. 3 (2025): March 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijar.v4i3.14068

Abstract

This research is motivated by the development of the SIPANDUK application by Disdukcapil Kuningan Regency to facilitate access to population administration services online. However, its implementation still faces obstacles, such as low public knowledge, less user-friendly application displays and unstable network connections. This study aims to analyze the effectiveness of the SIPANDUK application, identify barriers to its use and formulate solution strategies. Using a descriptive qualitative method through interviews, observations and literature studies, this research refers to Budiani's (2007) theory of program effectiveness with four indicators: program objectives, program socialization, program target accuracy and program monitoring. The results show that the SIPANDUK application is not yet optimal. Socialization strategies and program monitoring are needed to ensure this application provides maximum benefits to the community.
The Influence of Indonesian Netizens' Response to the #Julidfisabilillah Movement on X (Twitter) in Fighting the Israel Defence Forces (IDF) Nanda, Reyhan Alif; Sofianti, Christina Eka; Imawan, Khaerudin; Hermawan, Abdul Jalil
Indonesian Journal of Advanced Research Vol. 3 No. 9 (2024): September 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijar.v3i9.10412

Abstract

The rapid development of today's technology, including the use of social media, especially X (Twitter) has become a common part of daily life regardless of the social class and age of the user. This study aims to analyze the influence of #JulidFiSabilillah movements on platform X (Twitter), in the context of countering the actions of Israel Defence Forces (IDF). This study uses quantitative methods with a focus on statistical analysis and New Media theory to understand the response of Indonesia netizens to this movement. Data was collected through a survey of 400 respondents using non-probability sampling techniques. The results of the hypothesis test analysis using the t-test, obtained a t-calculation result of 36,007 (tcal>ttable 1,966) with a significance level of 0.004 (0.004<0.05), indicating that (H0) was rejected and (Ha) was accepted. The conclusion of this study shows that the #JulidFiSabilillah Movement has a significant influence on the Netizen Response Indonesia.
Co-Authors A, Raden Bima Sakti Arnanda Abdallah, Mohammad Raja Abdul Aziz Al Hakim Abdul Jalil Hermawan, Abdul Jalil Achdi Halim Achdi Halim Achdi Halim, Achdi Adam Ramadhan Aghnia Dian Lestari Agnesti, Mega Aisah Detri Alan Firmansyah, Moch Aldi Febrian Jaya Alfandi Fadillah Alfi Auliyansah, Muhamad Alianza, Ika Aliifa Nazlizasandi AlqiHernanda Gymnastiar Amelia, Ika Aminullah, Raynaldi Andang Buana, Teguh Andini, Rizky Dwi Andriany , Dian Apredeah Monica Selvi Apriliyanti, Rena Azfa Kautsar Hammami Azhar, Faqih Azzahra, Putri Salsabilla Billa, Putri Aoelia Tsalsa Cep Maulana Cusniawati Cusniawati Cusniawati, Cusniawati Dedet Erawati Dedi Muhammad Siddiq Denis Firmansyah Devy Purwanti Darmawan Dian Lestari, Aghnia Dwi Andika, Erlangga Erlangga Dwi Andika Fadhila, Valda Fadhillah Arrizky Heriansyah Fadhillah Shofa Lucyana Faiz Yassar Hakim Fakihani, Mukhamad Falah, Muhammad Bilal Fatria Adipati Ramadhan Faturrohman, Muhammad Azis Fiki Azkiya Fikriyasin, Cikal Aji Fiqri Amalia, Dea Firman Baehaqi Fitriana, Wilda G.R. Lono Lastoro Simatupang Gani Akbar, Muhamad Genta Tabah Ramadhan Hakim, Abdul Aziz Al Hanna Mazlin Haryani, Salzabila Heddy Shri Ahimsa-Putra Herlina Nur W Heryanto, Yanto Imeliyanti, Faradila Indra Sukma Wijaya Irma Nirmala Silki Isamayana Isamayana Kartini Kartini Kusuma, Wahyu Dwa Lulu Luqyana Najmi M. Deni Setiawan Maulidin, Nur Mazlin, Hanna Mega Agnesti Meilani Rahmah Moch Alan Firmansyah Modesta Roganda Siboro Mohamad Rifaldy Mohammad Fajrul Falaakh Muflih, Hafizh Muhamad Gani Akbar Muhamad Muhamad Muhammad Andra Setia Putra Mukarto Siswoyo Nabila, Syalma Ghusti Najwa Zahira Nanda, Reyhan Alif Nandito Dwi Anugrah Nirmala Silki, Irma Nirmalasari Nirmalasari Nur Kiblati, Ersa Kireina Nur Maulidin Nur W, Herlina Nurcahyadi, Asep Nurilawati, Nurilawati Nurohmah, Sintiya Putri Nurul Chamidah Octavia, Venita Oktario, Muhammad Beno Otto Fajarianto Putri Nurhalizah, Ratu Putri, Aprilia Sabila Putri, Ghina Fikriya Putri, Intan Sandika Putri, Meyrani Anggita Raden Bima Sakti Arnanda A Ragil, Muhammad Rahmah, Meilani Rahmayanti Rahmayanti Rahmayanti Rahmayanti Rahmayanti Ramadhan, Novi Amelia Ramadhan, Rifal Ramdani, Fadli Rattanaya, Kayla Regina, Revi rifal fathurrohman Rifal Fathurrohman Rifal Fathurrohman, Rifal Rifaldy, Mohamad Rismayanti, Rima Rizki Septian Firmansyah Rizky Al-Huda Rizky Dwi Andini Rostanti, Elena Dwi Salzabila Haryani Sarah Shafira, Siti Selfiani, Via Sesilia Maharani Setiadi, Mochamad Bilal Sevia Hasanah Siti Khumayah Siti Sarah Shafira Sofianti, Christina Eka Suardi, Safarina Bunga Subejo Suci Wulandari Sulaimah, Sulaimah Sunarru Samsi Hariadi Suslia ningrum Suyoto Suyoto Syifa, Vera Alfina Tazqiyatas Safira Teguh Andang Buana Ubaydillah, Ahmad Umami, Roisatul Utami, Auliya Venita Octavia Vika, Vika Welly Wihayati Wilda Fitriana Winda Winda Winda Winda