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All Journal Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Jurnal Ilmiah Pariwisata Jurnal Pendidikan dan Keluarga Jurnal Manajemen Perhotelan dan Pariwisata GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Bisnis Hospitaliti TRJ (Tourism Research Journal) Jurnal Ilmiah Pariwisata Journal of Global Tourism
Doni Muhardiansyah
Sekolah Tinggi Pariwisata Trisakti
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Physics Social Sciences Transportation Other

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Pengaruh Lokasi Strategis dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Pada RedDoorz near CBD Ciledug, Kota Tangerang, Provinsi Banten Sulistiyo, Tri Djoko; Nurbaeti, Nurbaeti; Mariati, Sri; Mumin, Adhi Trirachmadi; Muhardiansyah, Doni
JURNAL BISNIS HOSPITALITI Vol 13 No 1 (2024): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v13i1.1420

Abstract

This research aims to determine the effect of strategic location and service quality on customer loyalty through customer satisfaction at Reddoorz Near CBD Ciledug. This research uses a path analysis method that explains the influence of the independent variable on the dependent variable through mediating variables. Data was collected through a Google Form questionnaire carried out by accidental sampling. The population is all visitors staying at RedDoorz near CBD Ciledug. The research sample consisted of 100 respondents. The research results are: (1) Strategic location and service quality have a significant effect on customer satisfaction; (2) Strategic location and service quality have a significant effect on customer loyalty; (3) Customer satisfaction has a significant effect on customer loyalty; (4) Strategic location and service quality have a significant effect on customer loyalty through customer satisfaction. RedDoorz near CBD Ciledug's strategic location provides easy access to business centers and essential facilities, significantly increasing customer satisfaction. High service quality at RedDoorz also plays a vital role in improving customer loyalty through satisfaction by guaranteeing tangibles, reliability, responsiveness, assurance, and empathy. As a result, the combination of strategic location and superior service quality creates positive customer relationships that are strong and sustainable in the long term.
Training in Sago-Based Food Processing as An Effort To Strengthen The Community Economy in The District of Nabire, Central Papua Province Saptarining Wulan; Adhi Trirachmadi Mumin; Doni Muhardiansyah; Alifatqul Maulana
GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 1 (2025): GANDRUNG: Jurnal Pengabdian Kepada Masyarakat
Publisher : Fakultas Olahraga dan Kesehatan, Universitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/gandrung.v6i1.4467

Abstract

Nabire Regency faces high poverty of 23.90% in 2022 and stunting of 22.2% in 2023, even though it has abundant natural resources. PKM activities aim to improve housewives' skills in processing sago, increase awareness of food diversification, and create new business opportunities, to improve the community's diet and economic independence. The activity, which was carried out in Nabire Regency on 26-29 January 2022, involved 30 housewives from several villages in six groups. The implementation phase was carried out for two days, participants received theory about hygiene and sanitation, followed by freezing and practice in making sago dishes. Evaluation is carried out through pre-tests, post-tests and practical competitions, with prizes for the best participants. PKM activities in Nabire Regency succeeded in increasing the community's knowledge and skills in processing sago through two days of training. Participants learned sago processing techniques and the importance of hygiene and sanitation, with evaluations showing significant increases in knowledge. All groups scored above 70 in cooking practice, and prizes were awarded to the best participants. However, challenges such as limited practice time and equipment emerged, as well as recommendations for improving facilities and providing transportation for future participants.
Pengaruh Fasilitas Wisata Terhadap Keputusan Berkunjung Kembali dengan Kepuasan Sebagai Variabel Mediasi, di Taman Wisata Alam Mangrove Angke Kapuk, Jakarta Chairunnissa, Nur; Nurbaeti, Nurbaeti; Wulan, Saptarining; Mariati, Sri; Muhardiansyah, Doni
Jurnal Ilmiah Pariwisata Vol 30 No 1 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i1.1809

Abstract

This study aims to analyze the influence of tourism facilities on the decision to revisit the Angke Kapuk Mangrove Nature Tourism Park, Jakarta, with visitor satisfaction as an intervening variable. The approach used is quantitative with path analysis techniques. The research sample consisted of 400 respondents selected using purposive sampling techniques. The results of the study indicate that tourism facilities have a significant effect on visitor satisfaction, but do not directly affect the decision to revisit. Visitor satisfaction is proven to have a significant effect on the decision to revisit. In addition, tourism facilities have a significant effect on the decision to revisit through visitor satisfaction. Based on the results of the study, it is recommended that the management of the Angke Kapuk Mangrove Nature Tourism Park improve the quality of existing facilities, such as cleanliness, comfort, and accessibility, to increase visitor satisfaction. In addition, managers can pay attention to the emotional and social experience factors of visitors. For the DKI Jakarta government, it is recommended to support the management of this ecotourism with policies that pay attention to environmental sustainability and better infrastructure development. Keywords: tourism facilities, satisfaction, decision to revisit
Co-Authors Adhi Trirachmadi Mumin Adhyatmoko, Nikolas Wisnu Agung Wibawa, I Putu Satria Anak Agung Gde Agung Andri Andri Cahyanti, Dina Chairunnissa, Nur Dessy Natalia Eko Prabowo Fachrul Husain Habibie, Fachrul Husain Fetty Asmaniati Himawan Brahmantyo - STP Trisakti Jakarta, Himawan Irin Kristanty Jason, Jason Maulana, Alifatqul Mbura, Helend A Myrza Rahmanita Nurbaeti Nurbaeti Rahmat Ingkadijaya Saptarining Wulan Saptarining Wulan, Saptarining Sri Mariati Tri Djoko Sulistiyo, Tri Djoko Yuke Permata Lisna