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Analysis Of User Satisfaction Level On Services At The Port Of Flosing Bungus City, Padang City, West Sumatra Chairul Insani Ilham; Kodrat Alam; Arman Saputra
IWJ : Inland Waterways Journal Vol. 4 No. 1 (2022): Inland Waterways Journal (IWJ:April)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1204.811 KB) | DOI: 10.54249/iwj.v4i1.57

Abstract

Bungus Bay Ferry Port is located in West Sumatra Province. Bungus Bay Ferry Port is a ferry port that has a very important role for the community, especially in the Mentawai Islands Regency. Because the Bungus Bay Ferry Port can improve the economy of the Mentawai Islands Regency in the transportation sector. Based on the results of observations in the field, there are several services that have not been carried out properly, so that service users feel less satisfied and comfortable while at the Bungus Bay Ferry Port. The methods used to analyze the existing problems are the Customer Statisfaction Index, Gap analysis, and Importance Performance Analysis. Based on the results of the analysis, it was found that the passenger satisfaction index was 67.08% and there were 5 service attributes in quadrant I that had to be improved and improved in quality. Based on the results of the analysis, it can be concluded that there are several service attributes that are not running optimally, the service attributes include safety facilities such as fire extinguishers, evacuation route instructions, evacuation gathering points, first aid facilities, complaint telephone numbers, dividing lines between gangways and lanes. vehicles, ample parking space with good circulation in and out.
Optimization Of Traffic Management At The Bakauheni Ferry Port, Lampung Province Chairul Insani Ilham; Yohan Wibisono; Devi Heri Andriyani
IWJ : Inland Waterways Journal Vol. 4 No. 1 (2022): Inland Waterways Journal (IWJ:April)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (875.311 KB) | DOI: 10.54249/iwj.v4i1.59

Abstract

Bakauheni Ferry Port is the gateway to the southern part of Sumatra Island which connects Bakauheni Port (South Lampung) with Merak Port (Banten Province). In its implementation, it is necessary to optimize good crossing traffic management. This study aims to determine the zoning system at the Bakauheni Ferry Port based on the Regulation of the Minister of Transportation concerning Ferry Port Sterilization and the placement of supporting signs along with the traffic flow patterns of passengers and vehicles at the Bakauheni Ferry Port based on the Decree of the Director General of Land Transportation Number SK.242/HK.104 /DRJD/2010. The method used to collect data in this research is observation and problem identification, the data is divided into primary and secondary data, primary data in the form of observations and surveys, while secondary data in the form of institutional and literature. Analysis methods are used to analyze problems such as zoning system analysis, Vehicle Traffic Analysis and Analysis of Directional Signs Equipment. The result is that the lack of application of the zoning system at the Bakauheni Ferry Port causes service users to enter the prohibited zone and carry out activities there and the lack of precise placement of signs supporting the zone system at the Bakauheni Ferry Port. Meanwhile, in the management of vehicle traffic flow patterns at the Bakauheni Ferry Port, it is not in accordance with the Crossing Traffic Management Technical Guidelines.
Performance Analysis Of Fuel Oil Purifier Filtration Process On Ships MV. TANTO LUAS Irwan Irwan; Chairul Insani Ilham; Fitradi Geraldo Ardinof Pratama Putra
IWJ : Inland Waterways Journal Vol. 4 No. 2 (2022): Inland Waterways Journal (IWJ:Oktober)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1022.119 KB) | DOI: 10.54249/iwj.v4i2.64

Abstract

Fuel oil purifier on board is one of the auxiliary aircraft that plays an important role in separating fuel from water and dirt. The use of clean fuel is to support the operation of the main engine in producing complete combustion. Therefore, it is necessary to analyze the problems that may occur with the performance process of the F.O purifier such as the abnormality of the Fuel Oil filtration process on the F.O purifier to anticipate the influence that arises if this aircraft has problems cleaning the fuel from liquid and solid impurities. This research was carried out on board the MV. TANTO LUAS fleet owned by pt. TANTO INTIM LINE, which was carried out for approximately 9 months. The data collection method used in this research is the observation method (observation research method). Primary data here are obtained from direct observations and secondary data are obtained from documents and literature related to this study. The results obtained from this study show that damage occurs and improper installation of the gravity disc can adversely affect the performance of the purifier. This is characterized by the abnormality of the F.O pufirier purification process which results in unclean fuel being wasted out and accommodated in the sludge tank. The corresponding temperature is 85°C and viscosity is 37.8°C (100°F).
Readiness Analysis of Implementation Of Online Ticketing System At Bira France Port, South Sulawesi Province Febriansyah Febriansyah; Chairul Insani Ilham; Arandho Putra Naghari
IWJ : Inland Waterways Journal Vol. 4 No. 2 (2022): Inland Waterways Journal (IWJ:Oktober)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (816.554 KB) | DOI: 10.54249/iwj.v4i2.68

Abstract

Various methods are used by service users in ordering tickets, either by ordering directly to the counter or to the nearest agent with prospective passengers. Both ordering processes are less effective, both in terms of time and cost. For this reason, it is necessary to have an ordering process to be more effective both in terms of time and cost itself as well as making it easier, more practical and faster, of course, in ordering tickets using the internet. Port operators and service users can be seen from the technological aspect, the willingness aspect, the understanding aspect, and the trust aspect by using digitalization in the application of this online ticket. With full support from the implementation of Ministerial Regulation 19 of 2020 concerning Electronic Ferry Ticket Operators to be implemented at the Bira Ferry Port. Because it provides time efficiency, convenience, convenience for service users with the application of this online ticket.
Vehicle Loading System on KMP. PORT LINK III for Sea Transportation Safety Chairul Insani Ilham; Santy Katharina; Desi Yanti
IWJ : Inland Waterways Journal Vol. 5 No. 1 (2023): Inland Waterways Journal (IWJ:April)
Publisher : Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Loading is a process of loading by transferring cargo from land to ships that are carried or transported to the destination safely which is carried out according to procedures at the port by ship crews and land parties with existing loading and unloading tools, either from the ship itself or from land. This qualitative research is a descriptive approach. The data analysis used is a qualitative approach to primary data through interviews, observations, documentation and secondary data in the study of legislation, books or literature related to the vehicle loading system on board. It can be concluded about the vehicle loading system for marine transportation safety. In the implementation of transportation services, loading constraints are still found, such as vehicle loading procedures that are still not in accordance with existing regulations. This results in the process of regulating vehicle loads on the loading deck only based on feeling and the absence of lashing for securing vehicle loads.
Overview Facility Service Passengers at the Ferry Port Cape Fires Regency Banyuasin South Sumatra Province in 2022 Febriansyah; Chairul Insani Ilham; Yosion Yudiarto Lumbantungkup
IWTJ : International Water Transport Journal Vol. 4 No. 2 (2022): International Water Transport Journal (IWTJ: October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwtj.v4i1.77

Abstract

Ferry Port Tanjung Api-Api serves the Tanjung Api-Api – Tanjung Kalian ( Muntok ) route , as the main port that connects between Province need existence appropriate service _ with base law in order to implementation activity good port . However fact still there is a number of indicator service to passengers who don't in accordance with provisions . Based on from condition that , author To do studies literature to problems found in the Port.U for analyze passenger service problems by calculating the level of conformity of passenger service standards according to existing conditions based on related survey _ with service to passengers at the port . After that results than method _ this will be analyzed with level suitability in accordance with Regulation Director General Communication Land No. KP 5062 of 2020 About Guidelines Evaluation Standard Services at the Ferry Port . After being analyzed by the researcher, it was concluded that the percentage level suitability Standard Service Passengers at the Ferry Port Cape Fires by 23.67% and the discrepancy by 25.65% from 49.32% percentage maximum set _ for standard service passenger based on Legal Basis , then from that researchers also make proposal solving problem for Fulfill level suitability standard service Passengers at the Ferry Port Cape Fires in the District Banyuasin South Sumatra Province.
Review Procedures of Transport Vehicles in KMP Baronang Track Bastiong - Sofifi North Maluku Province Chairul Insani Ilham; Damaida Hatina; Devi Octa Saputri
IWTJ : International Water Transport Journal Vol. 1 No. 1 (2019): International Water Transport Journal (IWTJ: October)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwtj.v1i1.107

Abstract

Bastiong Ferry Port is managed by PT. ASDP Indonesia Ferry (Persero) Branch of Ternate airport 9 and examined by eight types of ferry Ro-Ro (Roll on-Roll off). The commercial track located in The Port of Bastiong Ferries is the track of Bastiong - Sofifi which the shipping distance is 14 nautical miles and has a travel time of 2 hours with average speed - average 8 knots. The Tracks Bastiong - Sofifi has the highest trip which is 7 trips a day, therefore it is allowed that the passengers and vehicles that transported more than other tracks. So much in ordinances of transport does not comply with the regulation No. 115 of 2016 which includes: weighing before loading onto ships, information on the weight and type of content, the type of fastener tools in use, the distance between the vehicle and the sterilization space vehicles of passengers during the voyage. Based on analysis of the problems in the KMP. Baronang, still found some problems such as the unavailability of the weighbridge at The Port of Bastiong Ferries, information about the weight and type of cargo that is not attached when the vehicle is loaded onto the ship, the type of fastener tools that are not in accordance with the rules that have been set, the distance between the vehicle distance adjacent vessel and the condition of the vehicle is not sterile space of the passengers during the voyage. Therefore, it is necessary in a further analysis concerning the procedures for the transport to suit the regulation No. 115 of 2016 ship that security and safety is maintained during the voyage.
Fleet Needs Evaluation Palembang-Air Salek Route at 16 Ilir Pier Palembang City Chairul Insani Ilham; Kodrat Alam; Fina Hamidah
IWTJ : International Water Transport Journal Vol. 4 No. 1 (2022): International Water Transport Journal (IWTJ: April)
Publisher : Politeknik Transportasi Sungai Danau dan Penyeberangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54249/iwtj.v3i2.115

Abstract

16 Ilir Pier is one of the river ports in South Sumatra Province. The Palembang-Air Salek route is one of the routes located at 16 IlirPier. The average number of trips per day on the PalembangAir Salek route is three trips. However, the operation of ships at 16 IlirPier is not matched with ideal facilities so that many ship operators suffer losses because the ships operating exceed the number of requests for transportation. The time needed to sail on the Palembang-Air Salek route is 135 minutes. This study uses several analytical methods to overcome these problems, including loading factor analysis, passenger growth prediction analysis, analysis of the need for the number of ships, and analysis of ship schedules. The results of the analysis show that the average load factor of the longboat for 15 survey days operating at 16 IlirPier is 50%, the number of ship's average departure frequency requirements for 2021 is 4 trips, Scheduling of planned longboat arrivals and departures based on service time analysis results, namely a sailing time of 135 minutes and a layover time of 84 minutes with a total of 2 ships/day. From this analysis, it is known thatthe number of longboats operating at 16 Ilir Pier carrying passengers on the Palembang-Air Salek route is not in accordance with the number of requests from service users, so a reduction must be made to the number of longboat fleets operating per day for the Palembang-Air Salek route.
ARE TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL CULTURE ABLE TO INCREASE JOB SATISFACTION? Rini Fatmawati; Arie Ambarwati; Teguh Setiawan Wibowo; Chairul Insani Ilham; Mohammad Sawir
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 3 (2023): IJEBAR, VOL. 07 ISSUE 03, SEPTEMBER 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i3.10641

Abstract

This research is motivated by low job satisfaction. This study aims to determine and analyze whether transformational leadership and organizational culture can increase job satisfaction. The research method used in this research is descriptive method with a quantitative approach. The sample in this study was 100 employees using random sampling techniques. Data collection uses a questionnaire distributed to employees. The instruments used have been tested for validity and reliability. The collected data was analyzed using the classic assumption test and multiple linear regression using Excel and SPSS. The results of this study indicate that 1) Transformational leadership has a positive and significant effect on job satisfaction, 2) Organizational culture has a positive and significant effect on job satisfaction, and 3) Transformational leadership and organizational culture have a positive and significant effect on job satisfaction. The findings of this study indicate that if companies want to increase job satisfaction, companies must improve transformational leadership and organizational culture.
PENILAIAN STANDAR PELAYANAN PENUMPANG DI PELABUHAN PENYEBERANGAN TANJUNG API-API KABUPATEN BANYUASIN PROVINSI SUMATERA SELATAN Febriansyah, Febriansyah; Chairul Insani Ilham; Desi Fitriani; Dansen Yosion Yudiarto
Kohesi: Jurnal Sains dan Teknologi Vol. 1 No. 8 (2023): Kohesi: Jurnal Sains dan Teknologi
Publisher : CV SWA Anugerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3785/kohesi.v1i8.846

Abstract

Pelabuhan Penyeberangan Tanjung Api-Api merupakan salah satu Pelabuhan Penyeberangan yang ada di Indonesia dan melayani penyeberangan dari Tanjung Api-Api (Provinsi Sumatera Selatan) ke Tanjung Kalian (Provinsi Bangka Belitung). Pelabuhan ini terletak di Kabupaten Banyuasin dan berjarak 77,8 kilometer dari kota Palembang. Pengambilan objek berupa gambar dan melakukan survei pelayanan di Pelabuhan dengan menggunakan formulir yang berlandaskan pada Peraturan Direktur Jenderal Perhubungan Darat No. KP.5062/AP005/DRDJ/2020 tentang Pedoman Penilaian Terhadap Penerapan Standar Pelayanan Penumpang di Pelabuhan Penyeberangan Tanjung Api-Api. Fasilitas Sisi Daratan di Pelabuhan Penyeberangan Tanjung Api-Api terdiri dari : Lapangan Parkir, Toilet, Ruang Tunggu, Loket Tiket Penumpang dan Kendaraan Pribadi, Loket Tiket Kendaraan Barang, Jembatan Timbang. Fasilitas Sisi Perairan di Pelabuhan Penyeberangan Tanjung Api-Api : Dermaga, Moveable Bridge , Rumah MB, Fende, Bolder.Pelayanan terhadap penumpang di Pelabuhan Penyeberangan Tanjung ApiApi masih banyak yang tidak sesuai atau belum maksimal sepenuhnya sebagaimana diatur dalam Peraturan Direktur Jenderal Perhubungan Darat No.KP.5062/AP 005/DRJD Tahun 2020.Dengan Analisa peneliti persentase yang didapatkan yaitu kesesuaian 23,67% dan ketidaksesuaiannya 25,65% dari 49,32% persentase maksimal yang ditetapkan untuk standar pelayanan penumpang di pelabuhan