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All Journal JMM17: Jurnal Ilmu Ekonomi dan Manajemen EL-IDARE: JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal EMT KITA Jurnal Manajemen STIE Muhammadiyah Palopo Journal of Economic, Bussines and Accounting (COSTING) Share : Journal of Service Learning EQIEN - JURNAL EKONOMI DAN BISNIS Almana : Jurnal Manajemen dan Bisnis Jurnal Manajerial MANAZHIM JURNAL MANAJEMEN MANAJEMEN DEWANTARA Jurnal Manajemen Bisnis Jurnal Ilmiah Manajemen Kesatuan JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) INNOVATION RESEARCH JOURNAL Didaktika: Jurnal Pemikiran Pendidikan Journal of Economics and Business UBS Inspirasi Ekonomi : Jurnal Ekonomi Manajemen Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Nusantara Hasana Journal DedikasiMU: Journal of Community Service Interdisciplinary Social Studies Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan EKONOMIKA45 Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Jurnal Ilmiah Metansi (Manajemen dan Akuntansi) Economic Reviews Journal Journal of Social And Economics Research Jurnal Mahasiswa Manajemen Master: Jurnal Manajemen dan Bisnis Terapan Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Innovative: Journal Of Social Science Research Jurnal Manajemen Dan Akuntansi Medan Journal of Management and Creative Business Jurnal Riset Manajemen dan Ekonomi Indonesian Vocational Research Journal Jurnal Ilmiah Research and Development Student JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Jurnal Pengabdian Masyarakat dan Lingkungan Jurnal Pengabdian Manajemen Majapahit Journal of Islamic Finance dan Management Jurnal Inovasi Bisnis Manajemen dan Akuntansi VISA: Journal of Vision and Ideas Majapahit Journal of Islamic Finance dan Management JER journal of social and economic research Jurnal Ekonomi, Bisnis dan Manajemen Jurnal Tarbiyatuna As-Syirkah: Islamic Economic & Financial Journal Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Moh. Agung Surianto
Universitas Muhammadiyah Gresik
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGANPADA PERUSAHAAN PERSEWAAN ALAT BERAT PT. PETROKOPINDO CIPTA SELARAS Devi Norfinahari; Moh. Agung Surianto
Nusantara Hasana Journal Vol. 5 No. 7 (2025): Nusantara Hasana Journal, December 2025
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v5i7.1828

Abstract

With the rise of development in Gresik City, the demand for heavy equipment to support the development process is also increasing. PT PCS needs to become a company providing logistics facilities and other services that is the first choice for customers by supporting the provision of logistics facilities thet prioritize customer satisfaction. So, this research can help companies find out the level of customer satisfaction and what aspects of service quality can influence customer satisfaction. The research method used in this case is a quantitative method. The population used is customers who have used heavy equipment rental services at PT.PCS, while the sampling technique used was census. The data used was processed using SPSS with multiple linear regression data analysis techniques. There are 5 dimensions of service quality used, namely: physical evidence, reliability, responsiveness, assurance and emphaty. The research results show that there is a relationship in the heavy equipment sector at PT PCS in 2024.
Analisis Penerapan Standar Operasional Prosedur Budidaya untuk Pengendalian Kualitas Hasil Panen Jagung di PT. Agro Aku Bisa Jember Achmad Ivan Dwi Putra; Moh Agung Surianto
Jurnal Indonesia Sosial Teknologi Vol. 2 No. 12 (2021): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3681.18 KB) | DOI: 10.59141/jist.v2i12.309

Abstract

Penelitian ini dilakukan di PT. Agro Aku Bisa Jember Jawa Timur. Tujuan penelitian ini adalah (1) menganalisis penerapan standar operasional prosedur budidaya pada pertanian jagung di PT. Agro Aku Bisa Jember; (2) efektifitas pelaksanaan Quality Control hasil panen jagung di PT. Agro Aku Bisa Jember. Metode dasar yang digunakan adalah Kualitatif deskriptif dengan metode pelaksanaan studi kasus. Data penelitian ini didapatkan dengan menggunakan metode wawancara, observasi dan dokumentasi. . Hasil penelitian menunjukan bahwa penerapan standar operasinal prosedur budidaya telah dilaksanakan dengan baik pada proses penanaman hingga panen jagung didasarkan pada prinsip – prinsip yaitu : (a) proses perawatan lahan pra-tanam (b) perawatan berkala terhadap tanaman jagung.
Analysis of Factors Influencing Decisions to Use Financial Technology (GoPay) in Gresik Regency Senja Clara Santi; Moh Agung Surianto; Eva Desembrianita; Muhammad Rosyihuddin
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol. 6 No. 3 (2021): JPIM (Jurnal Penelitian Ilmu Manajemen)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/jpim.v6i3.834

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kemudahan penggunaan, risiko tang dirasakan, dan kelompok rujukan terhadap keputusan penggunaan financial technology (GoPay) di Kabupaten Gresik. Penelitian ini termasuk penelitan kuantitatif, Lokasi penelitian di Kabupaten Gresik dengan jumlah responden berjumlah 100 orang responden, mengunakan random sampling. Hasil dari penelitian ini dianalisis dengan analisis regresi linear berganda melalui uji instrument, asumsi klasik, dan kemudian pembuktian hipotesis penelitian. Berdasarkan hasil penelitian bahwa kemudahan penggunaan berpengaruh terhadap keputusan penggunaan. Risiko yang dirasakan berpengaruh terhadap keputusan penggunaan. Kelompok rujukan berpengaruh terhadap keputusan penggunaan. Berdasarkan hasil dari penelitian membuktikan bahwa kesemua hipotesis dapat diterima (kemudahan penggunaan, risiko yang dirasakan terhadap keputusan penggunaan financial technology GoPay). Diharapkan hasil penelitian ini dapat meningkatkan keputusan penggunaan financial technology (GoPay) di Kabupaten Gresik.
ANALISIS STRATEGI PENJUALAN PUPUK PHONSKA CAIR DI GRESIK Vita Veronica; Moh Agung Surianto
MANAJEMEN DEWANTARA Vol 10 No 3 (2026): MANAJEMEN DEWANTARA (Online First)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i3.23039

Abstract

The increasing competition in the fertilizer industry requires companies to implement effective sales strategies to improve market acceptance of innovative products, including Phonska Liquid Fertilizer. This study aims to analyze the sales strategy of Phonska Liquid Fertilizer at PT XYZ, identify the factors influencing farmers' purchasing decisions, and examine the challenges and opportunities for sales development in Gresik Regency. A qualitative descriptive approach was employed. Data were collected through in-depth interviews, observations, and documentation involving the Assistant Vice President of Non-Centralized Retail Operations, sales agents, fertilizer kiosk owners, and farmers selected using purposive sampling. Data were analyzed using the interactive model of Miles and Huberman. The findings indicate that direct selling, demonstration plots (demplot), One Day Promotion (ODP), farmer group socialization, and continuous assistance from sales agents have improved farmers' understanding of and trust in the product. Purchasing decisions are influenced by product quality, price, user experience, brand reputation, and recommendations from fellow farmers. The study implies that successful sales strategies depend not only on product quality but also on the implementation of relationship marketing through continuous education, communication, and technical assistance to enhance product adoption and competitiveness.
Co-Authors Abdullah, Mochammad Hasani Abdurrahman Faris Indriya Himawan Achmad Ivan Dwi Putra Achmad Ivan Dwi Putra Achmad Ivan Dwi Putra Achmad Noorman Setiawan Adiyaksa, Devlin Damara Ahmad Mufarikuddin Ahmad, Nur Khalidah Al Kusani Al Kusani Aldila Anggun Kinanti Amalia Farista Devi, Hildha Andhifa Eka Putri Andriani, Tiara Ayu Anni Saur Rosida Maris Aprilia Naili Salsabila Ardhana, Muchammad Rafly Arifin, Moch Zainul Asa Prasetya Indraswara Asep Saepulloh Asy’ari Ma’ruf Ayu Balqis Salsabilah Ayu Muchlisa, Nanda Briliyan Putri Cintiya Wati Dedi Kadhafi Della Puspita Sari Devi Norfinahari Dewi Nafisah, Dewi Dwi Irma Ningtias Dwi Putra, Achmad Ivan Eva Desembrianita Evi Shofia Nandini Fachri Ramadhan Fahmi Sholeh Aldimiyyathi Faradilla Indah Wahyu Putri Fawwaz, Satria Akbar Fitria Wulandari Hidayatul Fauzia Hidayatullah, M. Iqbal Hildha Amalia Farista Devi Ifa Dimiyati Khasanah Ika Diah Saputri Ika Risky Nurfadilah Ikhwan Hadi, Mukhamad Ilham Amani Nurfi Indah Wahyu Putri, Faradilla Indro Kirono Irma Ningtias, Dwi Joyosumo, Elvira Maharani Khasanah, Ifa Dimiyati Laily Hanifah Lestari, Dian Ayu Lestari, Mita Dwi M Alifudin Al Islami M. Vicky Hadi Siswanto Maulidia Fathinul Isy K Mega Aulia Rahmi Moch Zainul Arifin Mohammad Mashudy Muhamadin, Rilo Chandra Muhammad Fatihkul Umam Muhammad Fatihkul Umam Muhammad Hamas A Muhammad Rosyihuddin Mukhamad Ikhwan Hadi Mukhammad Alfan Abdillah Nanda Ayu Muchlisa Nikmatul Liizzah Novita, Donna Ari Nur Cahyadi Nur Lailatul Rizqiyah Nurjannah, Alfida Ordy Valentino Pahlawan, Ilham Arifin Patrisya Rosalina Prayudi Harianto Putri, Wahyu Thahara Kusumaning Rahmat Agus Santoso Rivaldy Raihan Syams Rizky Abi Fahriantama Romadhon, Harits Rosalina, Patrisya Sapto Rahardjo Sari , Wahyu Tri Retno Senja Clara Santi Setiya Wati, Intan Shabara, Fidina Binta Shelvira Devi Arianda Edy Putri Shinta Nuriyah Sigit Suhartono Silfiyyatur Rifqiyyah Suaibatul Aslamiyah Suhartono, Sigit Surya Yetni Susilowati*, Endang Syaikhur Rohman Tarisa Eka Syafitri Tiara Khoerunnisa Tita Hayuning Sukma Umaimah Umaimah Umaimah, Umaimah Ummu Lisa’ada Veronica, Ellisa Putri Vita Veronica Weni, Chintya Ayu Panglipur Wenti Krisnawati