Claim Missing Document
Check
Articles

Found 33 Documents
Search

Analysis Of Inpatient Service Factors On Patient Satisfaction Level at Ngantang Community Health Center Azis, Leo Abdul; Nurmayunita, Heny; Arif, Maulana
Jurnal Keperawatan Priority Vol. 9 No. 1 (2026)
Publisher : Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jukep.v9i1.7877

Abstract

The quality of healthcare services, particularly inpatient care at Community Health Centers (Puskesmas), is a key determinant of patient satisfaction. Although the Minimum Service Standards (SPM) target satisfaction above 95%, surveys in Indonesia show that satisfaction rates at Puskesmas remain in the range of 76–82%. This gap indicates the need for an in-depth evaluation of service factors.This study aims to analyze the relationship between five dimensions of service quality (Tangible, Assurance, Reability, Responsiveness, and Empathy) based on the SERVQUAL model with the level of satisfaction of inpatients at the Ngantang Community Health Center, Malang Regency. This study used a quantitative design with a correlation approach. The sample consisted of 39 inpatient respondents. Data analysis used univariate tests and Spearman's Rho correlation bivariate tests. The overall level of patient satisfaction was in the high category, where 90% (35 respondents) stated Satisfied. The results of the bivariate correlation test showed that only the Assurance variable had a statistically significant relationship with the level of patient satisfaction, with a p value of 0.032. Meanwhile, the dimensions of Tangible (p = 0.626), Reability (p = 0.843), Responsiveness (p = 0.301), and Empathy (p = 0.874) did not have a significant relationship with patient satisfaction (p > 0.05). There is a significant positive relationship between service assurance and inpatient satisfaction. This dimension, which encompasses the competence, friendliness, and credibility of staff, is a key factor that needs to be prioritized in efforts to improve service quality.
Association between Dietary Pattern and Stress Level among Gastritis Patients at a Primary Health Care Center in West Halmahera Regency Kayely, Janeanti Afi; Nurmayunita, Heny
Protein : Jurnal Ilmu Keperawatan dan Kebidanan.  Vol. 4 No. 1 (2026): Januari: Protein: Jurnal Ilmu Keperawatan dan Kebidanan
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/protein.v4i1.2092

Abstract

Gastritis is a common gastrointestinal disorder that is influenced by both behavioral and psychological factors, including dietary patterns and stress. This study aimed to examine the association between dietary patterns and stress levels among patients with gastritis at a primary healthcare center in West Halmahera Regency. A quantitative analytical study with a cross-sectional design was conducted in November 2025. A total of 60 gastritis patients were recruited using a total sampling technique. Data were collected using structured questionnaires to assess dietary patterns and stress levels. Statistical analysis was performed using SPSS version 26. Descriptive analysis was used to summarize respondents’ characteristics, while the Chi-square test or Fisher’s exact test was applied to analyze the association between variables. The results showed that most respondents had unhealthy dietary patterns and experienced high stress levels. Dietary pattern was significantly associated with stress level (p = 0.038), whereas demographic characteristics were not significantly related to stress level. Patients with unhealthy dietary patterns were more likely to experience high stress. In conclusion, dietary pattern is significantly associated with stress levels among gastritis patients. These findings highlight the importance of promoting healthy eating behaviors as part of stress management strategies in primary health care settings.
Determinants of Hypertension Stage Among Patients in a Primary Health Care Center: A Cross-Sectional Study Maslakhah, Indana; Nurmayunita, Heny; Asri, Yuni
COVID-19 : Journal of Health, Medical Records and Pharmacy Vol. 3 No. 01 (2025): COVID-19 : Journal of Health, Medical Records and Pharmacy
Publisher : CV. Devitara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Hypertension remains a major public health problem worldwide and is associated with increased risk of cardiovascular complications. Identifying factors associated with the stage of hypertension is important for improving disease management at the primary health care level. This study aimed to identify determinants associated with the stage of hypertension among patients in a primary health care center. A cross-sectional study was conducted at Libano Primary Health Care Center, Morotai Island, Indonesia, in December 2025. A total of 30 hypertensive patients were included in the study. Data on demographic characteristics, clinical factors, and lifestyle behaviors were collected from patient records. Descriptive statistics were used to summarize the data, and bivariate analysis was performed using the Chi-square test or Fisher’s exact test when appropriate. Statistical analysis was conducted using SPSS version 26, with a significance level set at p < 0.05. The distribution of hypertension stages was equal, with 50.0% classified as Stage 1 and 50.0% as Stage 2 hypertension. Medication adherence was significantly associated with the stage of hypertension (p = 0.017). Patients who adhered to antihypertensive medication were more likely to have Stage 1 hypertension, while non-adherent patients were more frequently classified as Stage 2. Other variables, including age, gender, educational level, employment status, family history of hypertension, smoking status, dietary pattern, and physical activity, were not significantly associated with hypertension stage. Medication adherence was the main determinant associated with the stage of hypertension. Strengthening adherence to antihypertensive therapy may help prevent the progression of hypertension.