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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Kebijakan dan Administrasi Publik JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Masyarakat, Kebudayaan dan Politik Jurnal Administrasi Publik (JAP) Sawala : Jurnal Administrasi Negara Jurnal Ilmu Administrasi Publik (JIAP) Awang Long Law Review Referensi : Jurnal Ilmu Manajemen dan Akuntansi Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Jurnal Inovasi Ilmu Sosial dan Politik Jurnal Ilmiah Tata Sejuta STIA Mataram Administraus Jurnal Ilmu Administrasi dan Manajemen Jurnal Komunikasi Nusantara Jurnal Komunikasi Nusantara Jurnal Ilmiah Publika JPASDEV:Journal of Public Administration and Sociology of Development Studium: Jurnal Pengabdian Kepada Masyarakat Publicio : Jurnal Ilmiah Politik, Kebijakan dan Sosial Governance: Jurnal Kebijakan dan Manajemen Publik Public Sphere Review JAPI: Jurnal Akses Pengabdian Indonesia JKMP (Jurnal Kebijakan dan Manajemen Publik) JKAP (Jurnal Kebijakan dan Administrasi Publik) International Journal of Management and Business

Willy Tri Hardianto

Universitas Tribhuwana Tunggadewi

Author-ID : 275391

Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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PERAN KOMUNIKASI ORGANISASI DALAM IMPLEMENTASI ADMINISTRASI PERKANTORAN Maria Raniliati; Willy Tri Hardianto; Agung Suprojo
JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 1, No 2 (2012)
Publisher : Universitas Tribhuwana Tunggadewi

Abstract: Organizational communication is communication that occurs between individuals within an organization, including both internal and external communication. The importance of communication in any implementation of various activities or work of an organization makes it as a determinant in measuring the effectiveness and efficiency of the organization, indicating whether the organization has managed to achieve a goal that has been determined and agreed in advance, especially in the therm of implementation (execution) of office administration. This study used descriptive quantitative research methods, where the data from the research results in the form of numbers and were analyzed by using statistics. The steps of data collection was through observation, documentation, and questionnaire.The results show conclusions: (1) the analysis of the data shows that the role of organizational communication in the implementation of office administration in Lowokwaru District Office has been running well. It can be seen from the classification of respondents' answers to the table of comparative data analysis is that independent variables (X) of 60% answer good. (2) The implementation of office administration existing in Lowokwaru District Office has been running very well. It can be seen from the results of the respondents' answers on dependent variables (Y) of 70% have a very good response categories. (3) Overall, the role of organizational communication in the implementation of administration office has gone well, so it can be said that the role of organizational communication existing in Lowokwaru District Office is able to support the effectiveness in implementating the administration office. Keywords: Organizational Communication, Administration Implementation

PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH PEMONDOKAN PADA DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU (DPMPTSP) KOTA MALANG Viktoria Ningsih; Willy Tri Hardianto
JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 8, No 4 (2019)
Publisher : Universitas Tribhuwana Tunggadewi

Abstrak:Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan pelayanan izin mendirikan bangunan pemondokan. Dalam penelitian ini digunakan metode kualitatif dengan langkah-langkah pengumpulan data dengan wawancara, dokumentasi, observasi. Informan ditentukan melalui teknik snowball sampling. Untuk mengukur keabsahan data, dilakukan suatu teknik pemeriksaan berdasarkan derajat kepercayaan dan kepastian, dengan objek penelitian dengan triangulasi teknik. Dari langkah itu, data kemudian dianalisis dengan teknik reduksi data, penyajian data, dan penarikan kesimpulan. Dari penelitian yang sudah dilaksanakandiperolehkesimpulan bahwa Izin Mendirikan Bangunan Rumah Pemondokan dii Diinas Penanamann Modall Pelayannan Terrpadu Sattu pinttu Kotaa Malanng telah sesuaii dengan standarr pelayannan publik, yang meliputi: prosedur pelayanan, waktu penyelesaian, biaya pelayanan, produk pelayanan, sarana dan prasarana, kompetennsi pemberri pertugas pelayanann. Prosedur pelayannan merupakan faktor pendukung pelayaanan izinn mendiirikan banguanan rumah pemondokan, sedangkan faktor penghambat yaitu waktu penyelesaian SK Izin Mendirikan Bangunan. Kata Kunci:Izin Mendirikan Bangunan; Pelayanan Satu Pintu;RumahPemondokan Abstract: The purpose of this research was to analyze and describe the permit services to build a building. This study used a qualitative method with the steps of data collection by interview, documentation, observation. Informants were determined through snowball sampling techniques. To measure the validity of the data, an examination technique based on the degree of trust and certainty was carried out, with the object of research being triangulated. From that step, the data were then analyzed with data reduction techniques, data presentation, and conclusions withdrawing. From the research that has been carried out, it can be concluded that the permit to build a dormitory in the Investment Office of One stop Integrated Services Malang has been in accordance with public service standards, which included: service procedures, completion time, service costs, service products, facilities and infrastructure, competence of service provider. The service procedure was a supporting factor for the permit to build a dormitory, while the inhibiting factor was the completion time of the building permit certificate. Keywords: Building Construction Permit; One Stop Service; Dormitory

Akuntabilitas Pengelolaan Keuangan Desa Dalam Penerapan Aplikasi SISKEUDES Pada Pemerintah Desa Di Kecamatan Kapuas Fetrushio Finambello TM; Willy Tri Hardianto; Muhamad Rifa'i
JPASDEV : Journal of Public Administration and Sociology of Development Vol 2, No 1 (2021): JPASDEV : Journal of Public Administration and Sociology of Development
Publisher : Fakultan Ilmu Sosial dan Ilmu Politik Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jpasdev.v2i1.45035

Penelitian ini dilakukan untuk mengetahui bagaimana pengaruh penggunaan aplikasi SISKEUDES dapat menghasilkan akuntabilitas pada kegiatan pengelolaan keuangan desa di Kecamatan Kapuas. Penelitian ini dilakukan di pemerintah desa di wilayah Kecamatan Kapuas, Kabupaten Sanggau dengan menggunakan metode penelitian kualitatif deskriptif. Penentuan informan dilakukan dengan teknik purpose sampling, untuk menganalisis data dilakukan melalui reduksi data, penyajian data dan penarikan kesimpulan. Berdasarkan hasil penelitian memaparkan bahwa akuntabilitas pengelolaan keuangan desa di pemerintah Kecamata Kapuas mengalami peningkatan karena dapat menghasilkan laporan pertanggunjawaban yang lebih berkualitas sejak menggunakan aplikasi SISKEUDES, faktor yang mendukung penggunaan aplikasi tersebut yaitu fasilitas sarana prasarana, adanya kerjasama yang baik antar perangat desa, dan faktor yang menghambat penerapannya yaitu SDM masih terbatas, kemampuan perangkat sarana yang digunakan, masih sering errornya sistem dan belum berbasis online.

INOVASI PELAYANAN PRIMA PASPOR ONLINE DI KOTA MALANG Ira Kustiani; Willy Tri Hardianto; Roro Merry Chornelia Wulandari
REFORMASI Vol 11, No 2 (2021)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v11i2.2769

Abstract: Excellent service really needs to be owned and displayed when doing a job in a frontliner or customer service position and in excellent service it can be said to be good if it has served the community well. The purpose of this study is to find out about the success of using online passport services, find out the actors involved in online passport services in Malang City and describe the obstacles in implementing online passport services in Malang City. The research method used is qualitative research with in-depth data collection techniques, observation and documentation. Meanwhile, the data analysis used is purposive sampling. The result shows that the implementation of online passport service at the Immigration Agency Class 1 TPI Malang has been running since August 2017. The implementation of online passport service innovation cannot be separated from service innovations that can be said to be effective and efficient because it consists of several factors that influence the success of implementing these innovations. Factors that influence the implementation of innovation service include the character of the innovation (maker), the communication channel and the social system.Keywords: online passport; innovation; excellent serviceAbstrak: Pelayanan Prima sangat perlu untuk dimiliki dan ditampilkan pada saat melakukan suatu pekerjaan dalam posisi frontliner atau customer service dan dalam pelayanan prima dapat dikatakan baik apabila sudah melayani masyarakat dengan baik. Tujuan penelitian ini adalah untuk mengetahui tentang kesuksesan pengunaan pelayanan paspor online, untuk mengetahui aktor-aktor yang terlibat pelayanan paspor online di Kota Malang serta mendeskripsikan kendala dalam pelaksanaan pelayanan paspor online di Kota Malang. Metode penelitian yang digunakan adalah penelitian kualitatif dengan teknik pengumpulan data wawancara mendalam, observasi dan dokumentasi. Sementara analisis data yang digunakan adalah purposive sampling. Hasil penelitian menunjukkan bahwa penyelengaraan pelayanan paspor online di Instansi Imigrasi Kelas 1 TPI Malang sudah berjalan mulai berjalan bulan agustus 2017. Penyelengaraan inovasi pelayanan paspor online tidak lepas dari inovasi pelayanan yang sudah bisa dikatakan efektif dan efisien karena terdiri dari beberapa faktor yang mempengaruhi kesuksesan penyelengaraan inovasi tersebut. Faktor yang mempengaruhi kesuksesan penyelenggaraan pelayanan inovasi tersebut antara lain adalah faktor karakter inovasi (pembuat), faktor saluran komunikasi dan faktor sistem sosial.Kata Kunci: paspor online; inovasi; pelayanan prima

ANALISIS KUALITAS PELAYANAN PUBLIK UNTUK MEWUJUDKAN GOOD CORPORATE GOVERNANCE (STUDI INOVASI PROGRAM O-RANGER DI PT. POS PERSERO KOTA MALANG) Nella Faulina RF; Willy Tri Hardianto; Annisa Purwatiningsih
REFORMASI Vol 10, No 2 (2020)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v10i2.1908

O-Ranger adalah program PT. Pos untuk mempermudah para pelanggan jasa pos dalam mengirim barang. Sistem kerja O-Ranger yaitu dengan mengambil barang langsung ke tempat pelanggan/customer. Penelitian ini akan melihat seberapa puas pelanggan kantor pos terhadap layanan yang diberikan oleh O-Ranger pick up Kota Malang. Tujuan penelitian ini guna mengetahui kualitas dari pelayanan O-Ranger PT. Pos Persero Kota Malang dan mengetahui bagaimana Good Corporate Governance dijalankan dalam program O-Ranger di PT. Pos Persero Kota Malang. Penelitian ini menggunakan metode deskriptif kualitatif. Teknik penentuan informan yaitu menggunakan snowball sampling yang mana informan pada penelitian ini adalah marketing dari kantor pos kota Malang, tiga orang O-Ranger dan sepuluh orang pelanggan dari O-Ranger. Sumber data primer adalah pelanggan O-Ranger dan sumber data sekunder adalah pengamatan pada lokasi penelitian secara langsung. Triangulasi data adalah teknik yang digunakan dalam pengumpulan data. Analisa data menggunakan teori dari Miles, Huberman dan Saldana dengan cara: penyeleksian data atau kondensasi data, penyajian data, dan penarikan kesimpulan atau verifikasi data. Penelitian ini menunjukkan hasil yang baik, dimana pelayanan yang diberikan oleh O-Ranger Kota Malang telah menunjukkan hasil yang baik. Dapat kita lihat dalam dimensi yang ada pada setiap indikator seperti tangible, realibility, responsiviness, assurance juga emphaty menunjukkan respon yang positif dari pengguna jasa O-Ranger PT. Pos Persero telah menyusun pedoman etika bisnis dan tata perilaku (Code Of Conduct). Pedoman ini mengatur tentang etika dalam berbisnis dan berperilaku bagi para insan Pos dan semua yang terlibat didalamnya. Hal ini membuktikan bahwa PT. Pos telah melaksanakan Good Corporate Governance dengan baik. Abstract: O-Ranger is a PT. Pos program to facilitate postal service customers in sending goods. O-Ranger work system that is by taking goods directly to the customer / customer. This study will look at how satisfied the post office customers are with the services provided by the Malang City O-Ranger pick-up. The purpose of this study was to determine the quality of the O-Ranger service of PT Pos Persero Malang City and to find out how Good Corporate Governance was implemented in the O-Ranger program at PT. Pos Persero Malang City. This study used descriptive qualitative method. The technique of determining informants is using snowball sampling, where the informants in this study are marketing from the Malang post office, three O-Ranger and ten customers from O-Ranger. Primary data sources are O-Ranger customers and secondary data sources are observations at research sites directly. Data triangulation is a technique used in data collection. Data analysis uses theories from Miles, Huberman and Saldana by: selecting data or condensing data, presenting data, and drawing conclusions or verifying data. This research shows good results, where the services provided by O-Ranger Malang have shown good results. We can see in the dimensions that exist in each indicator such as Tangible, Reliability, Responsiviness, Assurance as well as Emphaty shows a positive response from O-Ranger service users. PT Pos Persero has compiled a code of business ethics and code of conduct. This guideline regulates ethics in doing business and behavior for the people of the Post and all those involved in it. This proves that PT. Pos Indonesia has implemented Good Corporate Governance (GCG) very well.Keywords: Service; Good Corporate Governance; Customer Satisfaction

ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DALAM PEMBAYARAN REKENING LISTRIK (Studi Pada Unit Pelayanan Pelanggan di Probolinggo) Willy Tri Hardianto; Agung Suprojo; Bernardus Rettob
REFORMASI Vol 2, No 2 (2012)
Publisher : Universitas Tribhuwana Tunggadewi

Customer satisfaction is feeling happy or disappointed someone who emerged after comparing the performance (results) are considered products of the expected performance. Customer satisfaction is influenced by perceptions of a variety of good quality services and products. One of the factors that determine customer satisfaction is the customer perception of service quality which focuses on five dimensions of quality of service that is physical evidence (tangible), reliability, responsiveness, insurance, and empathy. One organization that is engaged in public service to the PT. PLN (Persero) in Probolinggo. Types of services provided to the public one of them is Payment Point Online Bank (PPOB) is counter receipt (payment points) payment of electricity bills of PLN customers who directly online with the bank. Banks appointed for the provision of electric service bill payment one of them BRI (Bank Rakyat Indonesia).

ADVOKASI KEPEMIMPINAN STRATEJIK DAN BUDAYA ORGANISASI UNTUK MENGURANGI PATOLOGI AROGANSI LEGISLATIF DAN SIKAP APATISME MASYARAKAT Sugeng Rusmiwari; Annisa Purwatiningsih; Willy Tri Hardianto
REFORMASI Vol 4, No 1 (2014)
Publisher : Universitas Tribhuwana Tunggadewi

In society there is always a person appointed or designated as a leader. Functions and duties of the leader is to move its leadership to reduce disease problems parse arrogance and apathy. Methods of research conducted by quantitative descriptive research, the primary data source is the primary data with data retrieval tool is a questionnaire or a questionnaire, which refers to the Likert Scale, the main data is supported by interviews and customized to the needs of field observations, sampling techniques used are sampled aims, analysis of data using path analysis. The results of the study, the first model of strategic leadership is able to reduce the arrogance and attitude of public apathy by 61.85%, while the second model with organization culture capable of reducing the arrogance and attitude of public apathy, amounting to 60.43%. So that the advocacy efforts of strategic leadership and organizational culture, and simultaneously convincing arrogant able to reduce the behavior and attitude of public apathy.

PERANAN MOTIVASI SERTA DISIPLIN KERJA DALAM MENINGKATKAN PELAYANAN PUBLIK DI ERA OTONOMI DAERAH (STUDI PADA BPTP JAWA TIMUR DI KARANGPLOSO) Willy Tri Hardianto
REFORMASI Vol 1, No 1 (2011)
Publisher : Universitas Tribhuwana Tunggadewi

Human resources management is importan thing to organization existence so, this field, need a good human resources qualities. Motivation and work dicipline will created good qualities human resources that organization needed. Location on this research on BPTP Jawa Timur di Karangploso. This research is done by interview and observasi. A point on this research are motivation and work dicipline that aplicated on BPTP Jawa Timur di Karangploso is given direct influence and proofed by same change.

POLA PELAYANAN PUBLIK TERPADU STUDI PADA KANTOR PERIJINAN DAN PELAYANAN TERPADU KOTA BATU Willy Tri Hardianto; Nanang Bagus S; Gatut Susanto
REFORMASI Vol 2, No 1 (2012)
Publisher : Universitas Tribhuwana Tunggadewi

Field study to the decentralization factors indicates that: 1) decentralization and authority capacities given to Batu service unit are still limited, 2) institution has not been provided with clear esselon in administration structure, 3) the finding of service unit even results in service centralization, 4) service activity is implemented to two sections, County unit itself and organization unit authorized by the former 5) lack of support from unit of organization authorized in giving service is founded and 6) multiple positions at organization structure are also expressed. The output, as determined from 8 criteria, is used to value the service quality, among other; 1) Simplicity, 2) Clarity and Certainty, 3) Security, 4) Openness, 5) Efficiency, 6) Economy, 7) Justice and Decentralization, 8) Timing accuracy. The adjustment at 8 service types provided by Batu public service unit by separate study, provides that only From the eight of services provided by Batu service unit, only those two offices are called as good service quality provider. Most of the branch are still less in quality. Therefore, it can be summarized that the whole public service in Batu service unit still remains low or less

MODEL COMPLAINT MECHANISM DALAM PELAYANAN PUBLIK PEMERINTAH DAERAH Willy Tri Hardianto; Noora Fithriana; Abd. Rohman
REFORMASI Vol 11, No 1 (2021)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v11i1.2252

Pelayanan public merupakan hal yang langsung bersentuhan dengan masyarakat, dan tentunya juga rawan sekali dengan adanya keluhan dari para pengguna layanan tersebut, hal inilah yang mendasari bagaimana pengelolaan model pengaduan yang efektif dijalankan. Pendekatan pengelolaan pengaduan (Complaint Mechanism) dalam paradigma Administrasi Publik mau tidak mau harus bisa merubah pandangan dalam pelayanan pada masyarakat, lebih dari itu, kesimpulan Complaint Mechanism adalah bahwa pelayanan publik tidak hanya memuaskan pelanggan, tetapi juga lebih fokus pada bagaimana apabila ada keluhan dalam pelaksanaan pelayanan publik ini. Dalam penelitian ini digunakan metode kualitatif deskriptif. Adapun teknik pengumpulan data dilakukan dengan cara wawancara dan dokumentasi dengan teknik sampling menggunakan purposive sampling dan snowball sampling. Data yang terkumpul akan dianalisis dengan metode analisis interaktif yang meliputi reduksi data, penyajian data, dan verifikasi atau penafsiran data. Pelayanan publik di Indonesia relative sudah berjalan di Indonesia, terutama dalam hal menangani pengaduan, Pelayanan publik adalah pengertian yang biasa digunakan untuk mengartikan pelayanan yang disediakan oleh pemerintah kepada warganya (citizen) juga yang secara langsung melalui sektor publik atau melalui ketetapan penganggaran pelayanan sektor swasta, kondisi pelayanan publik yang diberikan oleh instansi pemerintah di Indonesia secara umum sudah berjalan dengan baik, akan tetapi dibutuhkan sarana yang baik untuk bisa mengelola pengaduan apabila pelayanan ini mengalami permasalahan.Public services are a direct contact with the community, and of course also very vulnerable to complaints from users of these services, this is what underlies how effective management of complaints models is carried out. Complaint Mechanism approach in the Public Administration paradigm inevitably must be able to change the outlook in service to the community, more than that, the conclusion of Complaint Mechanism is that public services not only satisfy customers, but also focus on what if there are complaints in implementation this public service. In this research, descriptive qualitative method was used. The data collection technique is done by interview and documentation with a sampling technique using purposive sampling and snowball sampling. The collected data will be analyzed by interactive analysis methods which include data reduction, data presentation, and verification or interpretation of data. Public services in Indonesia are relatively already running in Indonesia, especially in terms of handling complaints. Public services are a common understanding used to interpret services provided by the government to its citizens (citizens) also directly through the public sector or through the provision of private sector service budgeting, the condition of public services provided by government agencies in Indonesia has generally been running well, but good facilities are needed to be able to manage complaints if these services experience problems.

Co-Authors -, Doef Abd. Rohman Aditya Peten Sili Agrifa Maser Agung Suprojo Agus Suseno, Agus Ahmad Juhari Ahmad Mukoffi Anissa Purwatiningsih Annisa Purwatiningsih Annisa Purwatiningsih Asih Widi Lestari Astuti, Ahkwila Yeni Bernardus Rettob Cahyo Sasmito Chornelia W, Roro Merry Desi Andelia Baunsele Dewi Citra Larasati Ekalista, Peligia Elfrida Hoar Lebo Eli Susanti Debora EMELIA EMELIA Faidi . Farid, Mifta Felika Agesti Yolanda Fetrushio Finambello TM Fetrushio Finambello TM Finsensia Remia Firman Firdausi Florianus Neris Fransiska Theresia Kune Fransiskus Yogi Gatut Susanto Ghofur, M. Abdul Handayanto, Adrian Junaidar Hendrik Suhendri Hendrik Suhendri, Hendrik Herluinus A. Deda Ignatius Adiwidjaja, Ignatius Indrihastuti, Poppy Ira Kustiani Ivonia Bupu Kurniawan Kurniawan Kurniawan Kurniawan Leonila . Luh Dina Ekasari M. Rifaâ€™i Maria Raniliati Marianus Yofan Kader Marshell Ferdinand S Mikael Inden Muhamad Rifa’i Murni, Hedy Nanang Bagus Nanang Bagus S Natalia Sopiana Nella Faulina RF NOORA FITHRIANA Purwatiningsih, Annisa Ratuloly, Rudy Risnaningsih Rohman, Abd. Roro Merry Chornelia Wulandari Salfina Ewi Agho Sari, Yuli Indah Semdi J E. Sopbaba Setyaningrum, Fitria Sili, Aditya Peten Sopiana, Natalia Sugeng Rusmiwari Sugeng Rusmiwari Sugeng Rusmiwari Sukiman, Antonius Tena, Petronela Daido Viktoria Ningsih Warter Agustim Winfrit Kasse Yayang Hanafi Yayuk Sulistiyowati Yayuk Sulistyowati Yolanda, Felika Agesti

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