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All Journal Jurnal Informatika Jurnal Teknik Proceedings of KNASTIK e-Jurnal Eco-Teknologi UWIKA (eJETU) Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Jurnal Teknologi Informasi dan Ilmu Komputer Proceeding SENDI_U Proceeding of the Electrical Engineering Computer Science and Informatics Jurnal Nasional Komputasi dan Teknologi Informasi Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) Abdimas Toddopuli: Jurnal Pengabdian Pada Masyarakat JATI (Jurnal Mahasiswa Teknik Informatika) GUYUB: Journal of Community Engagement Journal of Applied Data Sciences IJECS: Indonesian Journal of Empowerment and Community Services Journal Software, Hardware and Information Technology Jurnal Pengabdian Masyarakat untuk Negeri (UN-PENMAS) Jurnal Pengabdian Mandiri Prosiding SNPBS (Seminar Nasional Pendidikan Biologi dan Saintek) Asia Pacific Journal of Management and Education Indonesian Journal of Society Development (IJSD) JOINCS (Journal of Informatics, Network, and Computer Science) Jurnal Sistem Cerdas dan Rekayasa Seminar Nasional Ilmu Terapan Prosiding Seminar Nasional Teknologi Informasi dan Bisnis Prosiding Seminar Nasional Pengabdian Masyarakat Seminar Nasional Riset dan Teknologi (SEMNAS RISTEK)
Yulius Hari
Teknik Informatika, Universitas Widya Kartika Surabaya
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Journal : Journal Software, Hardware and Information Technology

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Perancangan Sistem Mobile Reporting Berbasis Android untuk Pelaporan Preventive dan Corrective Maintenance di PT Telkom Indonesia Divisi Regional V Andre Saputra, Nova; Hari, Yulius; Darmanto, Darmanto
Journal Software, Hardware and Information Technology Vol 5 No 2 (2025)
Publisher : Jurusan Sistem Informasi Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/shift.v5i2.191

Abstract

Preventive, corrective, and maintenance activities are crucial tasks in the NE & OM Division of PT Telkom Indonesia Regional V. Despite the availability of a reporting system through Telegram bot and PACMAN-NEO web, the recording and reporting process is still considered less than optimal and is often complained about at the regional level. The main problems include data inaccuracy, lack of innovation and credibility, and visualization that has not met user expectations. This research aims to overcome the problems of slow, inaccurate, and less real-time reporting, as well as improve the features of navigation, verification, and monitoring of technician activities. The development method used is the System Development Life Cycle (SDLC) Waterfall model. The application was developed using Dart and Flutter as front-end frameworks, PHP and Laravel for API management, and PostgreSQL as the database. The black box test results show that all features function according to user needs. This application has been tested by 3 regional managers, 4 witel managers, 1 regional admin, and 10 technicians. User evaluation showed results of 75% for usability, 63% for ease of use, and 78% for user satisfaction. These results indicate that the developed application is feasible to use as a replacement for the previous Telegram-based PACMAN-NEO system.
Co-Authors - Darmanto ., Darmanto Adi Suryaputra Paramita Agus Prayitno Alexandra Graciene Michaeline Dharmahusada Alfajriyah, Aimmatul Ummah Andre Saputra, Nova Arnoldus Primus Setwin Windiarjo Budhi, Robby Kurniawan Budi Hermawan Budi Hermawan Churota'ayun, Elisa Darmanto ., Darmanto Darmanto Darmanto Darmanto Darmanto Darmanto Darmanto Darmanto, D Dhaniswara, Erwin Endang Setyawati Erwin R. Tan Felensia Chandra Florencia Irena Forno, Adrian Christian Fransiska Kurniawati Hakiki, M. Taufik Henry, William hidayat, dwi taufik Hizkia Pesik, Yosafat Ho, Abraham Cahyadi Imam Safawi Ahmad, Imam Safawi Indra Budi Trisno Johan William Tanusaputra Kambey, Abner Christian Kevin Brian Kevin Winata Tanjung Lenny Endang Lenny Endang Lily Puspa Dewi Majid, Bimantara Maria Apriana Melvie Paramitha Melvie Paramitha Minny Elisa Yanggah Mohamad Atok Murpin Josua Sembiring Muslichah Erma Widiana Nico, Abed Novan, Andrean Pratama, Christian Alexander Ririn Dina Mutfianti Robby Kurniawan Budhi Roger Jeremy Safira, Safira Santi, Chitra Saputri, Prilyandari Dina Sholichuddin Al Ayyubi Putra Ary Siswono, Galuh Oktavia Soehardjoepri, Soehardjoepri Surianto, Ratna Susan Uce Indahyanti Ulil Azmi Vajra Vidya Kusala Widianto Yonatan, Widianto Widyaningrum, Mahmudah Enny Windiarjo, Arnoldus Primus Setwin Yen Vania Yoga Alif Kurnia Utama Yonathan Widianto