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Aris Tri Haryanto
Universitas Dharma AUB Surakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Veterinary Other

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Journal : Shirkah: Journal of Economics and Business

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Social Influence, Religiosity, and Salesperson Service on Saving Intention in Islamic Banks: The Mediating Role of Perceived Ease of Use of Technology Aris Tri Haryanto; Fitri Wulandari
Shirkah: Journal of Economics and Business Vol 7, No 2 (2022)
Publisher : IAIN Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/shirkah.v7i2.506

Abstract

Research on the Theory of Planned Behavior (TPB) in the context of Islamic banks management has been conducted for years. However, studies investigating the mediating role of perceived ease of use of technology on saving intention in Islamic banks by considering social influence, religiosity, and salesperson service still require more paucity of evidence. This study adopted the TPB and Perceived Behavior Control (PBC). Purposive sampling was used to select 250 respondents who were customers of Islamic banks in Surakarta municipality, Indonesia. The data were analyzed by using the Structural Equation Model (SEM) with SPSS AMOS 22.  The results indicate that social influence, religiosity, and salesperson service have a positive and significant impact on saving intentions in Islamic banks. With partial mediating results, perceived ease of use of technology mediates the effect of social influences on saving intention in Islamic banks.  Meanwhile, the role of perceived ease of use of technology in mediating social influence on saving intentions is ineffective. Salesperson service has the biggest effect on saving intentions since they are directly interacting with customers. The results contribute to providing fruitful insights to sharia banks that sales person service and religiosity are two crucial factors determining the consumers’ satisfaction.
Co-Authors Achmad Choerudin Adi Penawan Adi Penawan, Adi Alifah, Inayatul Anoraga Sunggingprobo, Satrio Ari Budiarto, Fahrul Arsyadita, Adella BRM Suryo Triono Damayanti Suhita Denny Mahendra Deva, Adinda Dibyo Iskandar Dyah Ayu Purnamasari Endang Brotojoyo Fabyanti, Enjel Gansar Fauziah, Eka Istiyani Fitri Wulandari Gunawi, Gunawi Handayani Tri Wijayanti Hartini Herning Suryo Jarot Santosa Joko Handoko, Sayudi Joko Pramono Joko Sekti Riyadi Joko Sekti Riyadi Joko Suranto Khamid, Luthfi Khasanah, Lulu In Kristiawan, Putut Maharani, Ria Muhammad Khoiruman Murni Sulistyowati Murni Sulistyowati, Murni Nagari, Novia Ratna Nihayatunniswah, Nihayatunniswah Novita Dewi, Septiana Novitasari Novitasari Nugroho, Anggoro Panji Nugroho, Ernes Cahyo Nuria Siva, Anggi Nurrohmawati, Aprilia Pamuji Santoso, Hari Putri, Aktiffiani Energi Raharjo, Prasetyo Budi Retno, Retno Ambarwati Ria Yuni Rahmawati, Mayta Novaliza Isda, Siti Fatonah, Rina Ani Sapariyah Riyadi, Joko Sekti Roesmilia, Lola Febi Roissana, Roissana Rosihul Ilmu, Fuhham Saputra, Prasetyo Okmana Septiana Novita Dewi Septiana, Klariza Siswanta, Siswanta Siti Fatonah Sri Riris Sugiyarti Sugiarti, Sri Riris Sumaryanto Sumaryanto, Sumaryanto Suryo Sardjono, Herning Susanti, Nani Irma Suseno, Adnan Terry Suwardi Suwardi Suyani, Anik Terry Suseno, Adnan Tia Hana, Faadilah Wahyuningsih, Hartati Dyah Wariati, Ambar Widianto, Tri Wijayanto, Yanuar Winarna Winarna Winarna Winarna Winarti Winarti Winduro, Wirid Yenni Khristiana Yusuf Sutanto