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All Journal Jurnal Ekonomi dan Bisnis Jagaditha Warmadewa Management and Business Journal (WMBJ) International Journal of Environmental, Sustainability, and Social Science Journal of Tourism Economics and Policy Husnayain Business Review International Journal of Islamic Business and Management Review Asian Journal of Community Services (AJCS)
Gusti Ayu Sugiati
Fakultas Ekonomi Dan Bisnis Universitas Warmadewa
Arts Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences

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Enhancing Marketing Strategies for the Serati Banten Ritual Group in Desa Adat Sading, Mengwi, Badung Regency Ketut Sudarmini; Gusti Ayu Sugiati; I Dewa Ayu Eka Pertiwi
Asian Journal of Community Services Vol. 2 No. 10 (2023): October 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajcs.v2i10.6383

Abstract

A Serati Banten Group led by Jero Mangku Suparmi in Desa Adat Sading efficiently fulfills ritual requests. Collaborative efforts among various groups yielded successful 2022 results. To boost income, they must expand market reach via social media like Instagram, Facebook, and WhatsApp. Standardizing banten pricing across Serati Banten Groups is crucial. Each group determines cost prices for various banten types to set consumer prices. Consequently, we support Mangku Suparmi's group in Desa Adat Sading by enhancing digital marketing strategies for ritual and banten promotion.
The Role of Intrinsic Motivation in Mediating the Influence of Asta Brata Leadership And Organizational Culture Based on Tri Hita Karana on Employee Performance at Village Credit Institutions in Kuta Sub-District Ni Luh Yuni KARTIKA; I Made SARA; Gusti Ayu SUGIATI
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 2 (2025): International Journal of Environmental, Sustainability, and Social Science (Mar
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i2.1332

Abstract

Lembaga Perkreditan Desa (LPD) is a customary law-based financial institution that strategically supports the economy of village communities in Bali, especially through financial services for MSMEs and local residents. Although the presence of LPDs in Bali is almost evenly distributed, with 1,437 units from 1,485 traditional villages, the performance of some LPDs has decreased due to competition with other financial institutions and the emergence of legal cases involving their administrators. This study analyzes the influence of Asta Brata leadership and Tri Hita Karana-based organizational culture on the performance of LPD employees in Kuta District, with intrinsic motivation as a mediating variable. A sample of 69 respondents was randomly determined using the Slovin formula. Data were collected through questionnaires and analyzed using Partial Least Square (PLS). The results showed that Asta Brata leadership had a significant positive effect on performance but did not significantly affect intrinsic motivation. Tri Hita Karana organizational culture significantly positively affects employee performance and intrinsic motivation. Intrinsic motivation is proven to have a significant positive effect on performance and partially mediates the effect of Tri Hita Karana organizational culture on performance but does not mediate the effect of Asta Brata leadership on performance. These findings support the attribution theory that internal (motivation, leadership) and external (work culture) factors influence employee performance. This study emphasizes the importance of strengthening local values ​​in leadership and organizational culture and effective HR management to maintain the sustainability of LPD.
Analysis of Product Quality and Service Quality Towards Customer Loyalty Mediated by Customer Satisfaction at Wanaku Chinese Restaurant in Jimbaran Badung Regency I Nyoman Agus SETYAWAN; Gusti Ayu SUGIATI; Putu Ngurah Suyatna YASA
International Journal of Environmental, Sustainability, and Social Science Vol. 6 No. 3 (2025): International Journal of Environmental, Sustainability, and Social Science (May
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v6i3.1345

Abstract

This study was conducted at Wanaku Chinese Restaurant to analyze the effect of product quality on and service quality on customer loyalty mediated by customer satisfaction. The sample was determined through purposive sampling, so that 100 customers who had made purchases at Wanaku Chinese Restaurant were obtained. Data were collected through a questionnaire with Likert scale measurements, then analyzed using instrument tests, SEM-PLS, and hypothesis tests. The results show that product quality has a positive and significant effect on customer satisfaction and loyalty, service quality has a positive and significant effect on customer satisfaction and loyalty, customer satisfaction has a positive and significant effect on customer loyalty, customer satisfaction mediates the effect of product quality on customer loyalty, and customer satisfaction mediates the effect of service quality on customer loyalty.
Effect of Job Satisfaction in Leadership Mediation and Work Environment on Employee Performance PT. BPR Bank Daerah Bangli (Perseroda) (Local Bank in Bangli Regency) Made Ayu Adhi Lestari; Ida Bagus Udayana Putra; Gusti Ayu Sugiati
Jurnal Ekonomi dan Bisnis Jagaditha Vol. 9 No. 1 (2022): Jurnal Ekonomi & Bisnis JAGADITHA
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jj.9.1.2022.82-89

Abstract

This study aims to determine the effect of leadership, work environment, on employee performance with job satisfaction as an intervening variable (mediating) on the effect of job satisfaction in mediating leadership and work environment on employee performance at PT. BPR Bank Daerah Bangli (Local Bank in Bangli Regency). This research is quantitative descriptive. The sampling technique in this study used a non-probability sampling method with a saturated sample technique. By using a sample of 65 employees of PT. BPR Bank Daerah Bangli (Local Bank in Bangli Regency). The data analysis technique used is analysis using the PLS (Partial Least Square) examination method. The results showed that Leadership has a significant positive effect on employee satisfaction. The work environment has a significant positive effect on employee job satisfaction. Leadership has a significant negative effect on employee performance. This means that an increase in leadership within the company will result in a decrease in the level of employee performance. The work environment has a positive and significant effect on employee performance. Job satisfaction has a positive but not significant effect on employee performance. Job satisfaction does not mediate the influence of leadership on employee performance, Job satisfaction does not mediate the effect of the work environment on employee performance.
The Role of Customer Satisfaction Mediates The Effect of Service Quality on Customer Loyalty in Online Transportation Kadek Andika Saputra; Gusti Ayu Sugiati
Jurnal Ekonomi dan Bisnis Jagaditha Vol. 10 No. 2 (2023): Jurnal Ekonomi dan Bisnis Jagaditha
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/jj.10.2.2023.192-199

Abstract

The purpose of this research was to analyze the role of customer satisfaction in mediating service quality and customer loyalty for Grab customers in Denpasar. This research is a type of associative study. The research population is customers of Grab bike service in Denpasar city and sample determination in this study uses probabilistic sampling by random sampling. The sample of this study is 100 customers of online motorcycle taxi users. The primary data source is the respondents who directly respond to the survey variable being tested. Data collection used in study is by distributing questionnaires to 100 respondents and data analysis technique used is Partial Least Square (PLS). The research results show that the variable customer satisfaction is a good mediator between service quality and customer loyalty. The existing relationship is a positive relationship where as the service quality of Grab-Bike in Denpasar improves, so does customer satisfaction, which in turn increases customer loyalty.
PENGARUH PERCEIVED USEFULLNESS, PERCEIVED EASE OF USE, TRUST, DAN PERCEIVED RISK TERHADAP KEPUTUSAN PENGGUNAAN APLIKASI HALODOC DI KOTA DENPASAR Ni Putu Leonny Indriani; Gusti Ayu Sugiati; Luh Putu Indiani
Warmadewa Management and Business Journal (WMBJ) Vol. 5 No. 1 (2023)
Publisher : Fakultas Ekonomi Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/wmbj.5.1.2023.14-26

Abstract

This research aims to determine the effect of perceived usefullness, perceived ease of use, trust, and perceived risk on the decision to use the Halodoc application. The population in this research are all Halodoc application users in Denpasar City. This research uses a non-probability sampling method, namely the incidental sampling method, with the ancient rao formula obtained a total sample of 96 people. Collecting data using a questionnaire with linear regression. The research results illustrate that perceived usefulness, perceived ease of use, trust and perceived risk simultaneously have a positive and significant effect on decisions to use the Halodoc application. Partially Perceived usefulness has a positive and significant effect on decisions to use the Halodoc application, Perceived ease of use has a positive and significant impact on decisions to use the Halodoc application, Trust has a positive and significant impact on decisions to use the Halodoc application, Perceived risk has a positive and significant impact on decisions use on the Halodoc application. The Halodoc application is expected to maximize the usefulness of the application for users, one of which is by increasing the practicality of payments.
PENGARUH LINGKUNGAN KERJA NON-FISIK, SHIFT KERJA DAN STRES KERJA TERHADAP KINERJA TENAGA KESEHATAN PADA RUMAH SAKIT UMUM PREMAGANA GIANYAR Risma Pingken Risnani; Gusti Ayu Sugiati; Ade Ruly Sumartini
Warmadewa Management and Business Journal (WMBJ) Vol. 7 No. 1 (2025)
Publisher : Fakultas Ekonomi Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/wmbj.7.1.2025.40-47

Abstract

This study aims to determine the influence of the non-physical work environment, work shifts and work stress on the performance of health workers at the Premagana General Hospital, Gianyar. The population used in this study were all health workers at Premagana Gianyar General Hospital and by using a simple random sampling technique, the number of samples was determined as many as 107 respondents. The results of research and analysis using SPSS show that: (1) The non-physical work environment, work shifts and work stress simultaneously have a significant effect on the performance of health workers. (2) The non-physical work environment partially has a positive and significant effect on the performance of health workers. (3) Shift work partially has a positive and significant effect on the performance of health workers. (4) Work stress partially has a negative and significant effect on the performance of health workers at Premagana General Hospital.
Determinant of Employee Performance in Banking Industry I Gusti Ngurah Agung Yudisthi Surya Dananjaya; I Gusti Ayu Sugiati; Ni Wayan Sitiari
Journal of Tourism Economics and Policy Vol. 6 No. 2 (2026): Journal of Tourism Economics and Policy (April – June 2026) - In Press
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jtep.v6i2.1285

Abstract

This study investigated how employee engagement and organizational culture impact employee performance through organizational commitment. The study took place in Tabanan Regency and included workers from ten credit unions. The study included 338 BPR employees in its population. A sample size of 183 employees was established using the proportional sampling method. Validity and reliability tests were conducted on 30 participants not representative of the population for instrument evaluation. SEM-PLS was utilized to conduct hypothesis testing. The analysis findings demonstrate that employee engagement has a positive but insignificant impact on employee performance. Involvement in work positively impacts organizational commitment in a significant way. The impact of organizational culture on employee performance and commitment is positive and substantial. Employee performance is positively and significantly impacted by organizational commitment. The findings from the mediation analysis demonstrate that organizational commitment plays a mediating role in the relationship between work involvement, organizational culture, and employee performance.
Examining the Impact of Competence and Person–Organization Fit on Organizational Commitment and Employee Performance in a Public Health Center Gusti Ayu Sintya Ariyati; I Made Sara; Gusti Ayu Sugiati
International Journal of Islamic Business and Management Review Vol. 6 No. 1 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v6i1.1799

Abstract

Along with the increasing public demands for the quality of health services, Puskesmas as a first-level health service facility has a strategic role in supporting the achievement of optimal public health degrees. In its implementation, the quality of service is highly determined by the performance of employees as the main implementers of public services. Therefore, organizations need to pay attention to internal factors that can affect employee performance. Based on these conditions, it is necessary to conduct research to analyze the factors that affect the performance of employees at the Klungkung II Health Center. This study aims to analyze the influence of competency and Person Organization Fit (PO-Fit) on organizational commitment and employee performance at the Klungkung II Health Center. This study uses a quantitative approach with a census method of 75 employees. Data analysis was carried out using Structural Equation Modeling based on partial least square (sem-pls). The results of the study found that (1) competence has a significant effect on employee performance, (2) competence has a positive and insignificant effect on organizational commitment, (3) person organization fit (PO-fit) has a positive and significant effect on employee performance, (4) person organization fit (PO-fit) has a positive and significant effect on organizational commitment, (5) organizational commitment has a positive but insignificant effect on employee performance, (6) organizational commitment does not mediate the influence of competence on employee performance, (7) organizational commitment does not mediate the influence of PO-fit on employee performance.
Transformational Leadership and Competence as Predictors of Bos Fund Manager's Performance : The Mediating Role of Organizational Commitment Ni Made Dwi Yanti; Gusti Ayu Sugiati; Ida Ayu Surasmi; Ni Luh Putu Indiani; A.A Media Martadiani; Ida Bagus Udayana Putra
Husnayain Business Review Vol. 6 No. 2 (2026)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/hbr.v6i2.1798

Abstract

This study aims to analyze the influence of transformational leadership and competence on the performance of the management of School Operational Assistance Funds (BOS) at State Vocational Schools in Buleleng Regency, with organizational commitment as a mediating variable. BOS Fund management requires accountability, transparency, and compliance with regulations, so adequate leadership factors and human resource capacity are needed to improve performance. This study uses a quantitative approach with Structural Equation Modelling analysis techniques based on Partial Least Squares (SEM-PLS). The research population is all BOS Fund managers in 14 State Vocational Schools in Buleleng Regency, with a total of 56 respondents. The results of the study show that transformational leadership and competence have a positive and significant effect on the performance of BOS Fund management. In addition, transformational leadership and competence also have a positive and significant effect on organizational commitment. Organizational commitment has been proven to have a positive effect on performance and partially mediate the influence of transformational leadership and competence on the performance of BOS Fund management. These findings confirm that the improvement of BOS Fund management performance is not only determined by technical factors, but also by leadership aspects and organizational commitment as psychological mechanisms that strengthen performance.
Co-Authors A.A Media Martadiani Ade Ruly Sumartini Gusti Ayu Sintya Ariyati I Dewa Ayu Eka Pertiwi I Gusti Ngurah Agung Yudisthi Surya Dananjaya I Made Sara I Made Sara I Nyoman Agus SETYAWAN Ida Ayu Surasmi Ida Bagus Udayana Putra Kadek Andika Saputra Ketut Sudarmini Luh Putu Indiani Made Ayu Adhi Lestari Ni Luh Putu Indiani Ni Luh Yuni KARTIKA Ni Made Dwi Yanti Ni Putu Leonny Indriani Ni Wayan SITIARI Putu Ngurah Suyatna YASA Risma Pingken Risnani