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All Journal Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Unes Law Review Buletin Ilmiah Nagari Membangun Ekasakti Jurnal Penelitian dan Pengabdian (EJPP) UNES Journal of Swara Justisia Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) Jurnal Ilmiah Ekotrans & Erudisi (JIEE) Adabi: Journal Of Public Administration And Business
Annisa Fitri
Universitas Ekasakti
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Physics Public Health Social Sciences Veterinary Other

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Work Culture of Nagari Government Officials in Improving Public Services at the Kapa Nagari Office Annisa Fitri; Rizki Afri Mulia; Irawati Irawati
Adabi : Journal of Public Administration and Business Vol. 13 No. 1 (2026): June 2026
Publisher : STIA Adabiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62066/jpab.v13i1.59

Abstract

This study aims to analyze the work culture of nagari government officials in improving public services, identify the constraints they face, and explain improvement efforts at the Kapa Nagari Office, Luhak Nan Duo District, Pasaman Barat Regency. The study uses a descriptive qualitative approach, with informants purposively selected from the Nagari Head, Nagari Secretary, section heads, jorong heads, Bamus, and community members who use public services. Data were collected through interviews, participant observation, and documentation and were analyzed through data collection, condensation, display, and verification. The findings show that the work culture has not yet been fully optimized in terms of professionalism, accountability, synergy, transparency, and innovation. The main constraints include uneven staff competence and initiative, manual administration, inconsistent coordination, service information that does not reach all residents, limited technology, and inadequate facilities and infrastructure. Improvement efforts are directed toward training, stronger work commitment, administrative reform, better coordination, greater information openness, and the gradual digitalization of public services.
Co-Authors Anisa Aulia Billy Febrima Hidayat Fani Ratny Pasaribu Harri Yuska Ilham Syahrial Irawati Irawati Maila Delvianti Monica Wilinsky Musri Nika Saputra Nika Saputra Nur Saadah Khudri Puryanto Puryanto Ratih Rinawati Rinawati Rizki Afri Mulia Roby Hadi Putra Roni Ekha Putera Tarma Sartima Tengku Rika Valentina Tirza Haqia Purnama Yuda Hose Pranando Yumi Ariyati Yurniwati Yurniwati Zahran Mabrukah Tomimi