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All Journal Ilmu Administrasi Publik Phinisi Integration Review Jurnal Office CARADDE: Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Learning Education and Counseling JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) International Journal of Educational Administration, Management, and Leadership Pinisi Business Administration Review Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Pinisi: Journal of Teacher Proffesional Jurnal Aktor Journal of Social Sciences and Economics IJAE Jurnal Lamellong: Pengabdian Kepada Masyarakat Journal of Educational Development and Learning (JEDAL) Journal of Public Policy and Regional Government (JPPLG)
Haedar Akib
Universitas Negeri Makassar
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Jurnal Aktor

 1 
Work Motivation and Employee Performance at the Department of Manpower Office in Makassar City Firda Amanda Wulandari; Herlina Sakawati; Haedar Akib
Jurnal Aktor Vol 2, No 3 (2023): June
Publisher : Universitas Negeri Makassar

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Abstract

This research aims to determine the quality of service for claim participants of the social security organizers of employment in the BPJS Ketenagakerjaan office in Makassar City. This research uses a qualitative approach and employs descriptive research design. Data collection is conducted through field observations, interviews, and documentation. The data analysis techniques used are data collection, data condensation, data presentation, and drawing conclusions. The results of this research indicate that the service for claim participants of the social security organizers of employment can be seen from five indicators of service quality: 1) Tangibles (Physical Evidence) are good, 2) Reliability is not yet well-implemented, 3) Responsiveness is good, 4) Assurance is well-implemented, and 5) Empathy is well-implemented. Based on the research results, four out of five indicators of service quality have been well-implemented and meet the standards of service quality.
Quality of Population Administration Services at Pangkajene Village, Maritengngae District Sidenreng Rappang Regency Muh. Fadlan; Andi Cudai Nur; Haedar Akib
Jurnal Aktor Vol 1, No 2 (2022): February
Publisher : Universitas Negeri Makassar

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This study aims to determine the Quality of Population Administration Services in Pangkajene Village, Maritengngae District, Sidenreng Rappang Regency in the process of making a cover letter for making an ID card as measured by indicators Tangible, Reliable, Responsiveness, Competence, Courtesy, Credibility, Security, Access, Communication, Understanding The Customer. This type of research is descriptive qualitative with data collection techniques were carried out by means of observation, interviews, and documentation. The validity of the data is checked through triangulation. The data analysis technique used data reduction, data presentation, and drawing conclusions. The results of this study indicate that all the dimensions used to measure the Quality of Population Administration Services in Pangkajene Village, Maritengngae District, Sidenreng Rappang Regency, have almost run optimally, it takes a high concentration in providing services in this case population administration, so the people are satisfied with the services provided.
Co-Authors A. Amiruddin Tawe A. Octamaya Tenri Awaru Abdul Muin Hafied Ahmad Wahidiyat Haedar Alimas Jonsa Ananda Saputri Andi Caesar To Taddampali Andi Cudai Nur Andi Ditha Arianasari Andi Lisna B Andi Muh. Yusril Haris Andi Tenri Fani Andriani Andriani Aris Baharuddin Ariskah Karmilah Aslinda Aslinda Asrul Safa Baharuddin Baharuddin Bunga Rani Chalid Imran Musa Faizah Khaeruddin Fatimah Akbal Feby Triadi Firda Amanda Wulandari Firman Umar Fitri Sari Untung Fitriani S Haerul . Hamdan . Hamsu Abdul Gani Haryati haryati HERI TAHIR Herlina Sakawati Herlinda Herlinda Herman Hesty Rosita Husain Syam Indah Sari Intan Maharani Isgunandar Isgunandar Jamaluddin Jamaluddin Jamaluddin Jamaluddin Kassim Thukiman Khusnul Hatimah Maranti Maranti Miftahul Rahmat Miftahul Rahmat Rauf Muh Amin Muh Guntur Muh Nasrullah, Muh Muh. Darwis Muh. Fadlan Muh. Nasrullah Muh. Resky Febriyanto Zul Fadli Mustafa Muhammad Fadli Muhammad Guntur Muhammad Rusdi Muhammad Syukur Nasaruddin H Nasaruddin Hasyim Nasir Nasir Nelly Agustina Nining Angraeni Ningsih Nur Amalia Ramdlani Azis Nur Rezky Amalia Nurafni Ayu Lestari Amrul Nurfadillah Guntur Nurhasni Muis Pirda Pirda Putri Abadi Handayani Qalby Afif Rahim, Abd Rahman, Nawir Rahmatullah Raodatul Jannah Rifani Sri Wahyuni Rifdan . Risma Niswati Risma Niswaty Riswan Abdullah Rosa Anjani S, Muh. Rizal Sahabuddin Sahabuddin Shofian Shofian Sirajuddin Saleh Sitti Hardiyanti Arhas Suharti Suharti Sulfiani Sulfiani Sumiati Sumiati Suprianto Suprianto Syamsul Syarifuddin H M Umar Sugeng Hariyono Wahyuni Perdani Cindykiawan