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Journal : International Journal of Electrical and Computer Engineering

Understanding of Antecedents to Achieve Customer Trust and Customer Intention to Purchase E-Commerce in Social Media, an Empirical Assessment Taqwa Hariguna; Berlilana Berlilana
International Journal of Electrical and Computer Engineering (IJECE) Vol 7, No 3: June 2017
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (253.487 KB) | DOI: 10.11591/ijece.v7i3.pp1240-1245

Abstract

This study aims to analyze empirically three factors antecedents of trust they are system quality, information quality, and service quality. Customer trust is used in determining customer intention to purchase of e-commerce in social media (facebook). A number of respondents were 451. The results of this study concluded that three factors antecedents of trust directly had a positive impact to customer trust and indirectly had positive impact on customer intention to purchase in e-commerce transactions on social media.
Effects of Relationship Quality on Citizen Intention Use of E-government Services: An Empirical Study of E-government System Berlilana Berlilana; Taqwa Hariguna; Min Tsai Lai
International Journal of Electrical and Computer Engineering (IJECE) Vol 8, No 6: December 2018
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (542.768 KB) | DOI: 10.11591/ijece.v8i6.pp5127-5133

Abstract

This study aims to explain the concept of relationship quality on citizen intention use of e-Government service. We have built 5 hypotheses. The result of 5 hypotheses is positive and significant impact. In building citizen relationship, we build two antecedent they are perceived e-Government usability and perceived e-Government credibility. The method we use in this research is empirical, with 366 valid respondents.