Mayun Nadiasa
Program Studi Teknik Sipil Fakultas Teknik Universitas Udayana

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ANALISIS SISTEM PENGADAAN BAHAN DAN PERALATAN PADA PROYEK KONTRUKSI JEMBATAN TUKAD PENET DI BADUNG BALI Darma, A.A. Gde Bagus Wira; Wiranata, A.A.; Nadiasa, Mayun
Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil Vol 2 No 2 (2013): Jurnal Ilmiah Infrastruktur Teknik Sipil
Publisher : Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil

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Abstract

Abstrak : Penelitian ini dilakukan pada proyek pembangunan Jembatan Tukad Penet di Kabupaten Badung, Provinsi Bali, yang dikerjakan oleh kontraktor pelaksana PT. Nindya Karya (persero.Penilaian kinerja sistem dilakukan dengan penyebaran kuesioner kepada 13 (tigabelas) orang karyawan PT. Nindya Karya (persero) sebagai responden. Metode analisis yang digunakan adalah metode Statistik Deskriptif dengan Skala Guttman, dan metode Statistik Inferensia dengan Uji-t.Dari analisis yang telah dilakukan, diperoleh hasil bahwa kinerja sistem pengadaan bahan dan peralatan pada proyek pembangunan Jembatan Tukad Penet adalah sebagai berikut: berdasarkan struktur organisasi yang memisahkan tanggung jawab fungsional secara tegas (untuk struktur organisasi nilai rata-rata skor yaitu 9,461 < 9,499 (nilai interval kelas), dan nilai to hitung yaitu 1,30126 < 1,782 (nilai t? tabel), jadi didapat hasil cukup memadai), sedangkan untuk dukumen pencatatan ( untuk dokumen pencatatan nilai rata-rata skor yaitu 12,538 > 11,5 (nilai interval kelas), dan nilai to hitung yaitu 5,1231 > 1,782 (nilai t? tabel), jadi didapat hasil memadai); berdasarkan sistem wewenang dan prosedur yang cukup memberikan perlindungan terhadap kekayaan perusahaan (nilai rata-rata skor yaitu 11,462 < 11,499 (nilai interval kelas), dan nilai to hitung yaitu 0,5078 < 1,782 (nilai t? tabel), jadi didapat hasil cukup memadai; dan berdasarkan praktek yang sehat didalam pelaksanaan tugas dan tanggung jawab serta mutu karyawan yang sesuai dengan tanggung jawabnya/otorisasinya (nilai rata-rata skor yaitu 14,307 > 11,5 (nilai interval kelas), dan nilai to hitung yaitu 7,0898 > 1,782 (nilai t? tabel), jadi didapat hasil memadai. Jadi sistem yang ada pada proyek pembangunan Jembatan Tukad Penet di badung Bali perlu ditingkatkan efisiensi dan efektivitasnya.Abstrack: This research was conducted on the project construction of the Tukad Penet in Badung, Bali, undertaken by the contractors executing PT. Nindya Karya (persero.System performance assessment is carried out by the dissemination of questionnaires to 13 (thirteen) employees of PT. Nindya Karya (persero) as respondents. Analysis of the method used is Descriptive statistical methods with the scale and Guttman Inference statistical methods with Test-t. From analyses that have been performed, the obtained results that the performance of the system of procurement of materials and equipment at the project development Tukad Penet is as follows: based on the organizational structure that separates the functional responsibility expressly (for organizational structure the average value score i.e. 9,461 <  9,499 (the value of interval classes), and the value to calculate the 1,30126 < 1,782 (value of  t? tables), so to obtain adequate results), while for document recording (for document recording the average value score i.e. 12,538 >11,5 (the value of the interval class), and the value to calculate the 5,1231 >; 1,782 (value of t? tables), so to obtain adequate results); based on the system of authority and procedures that provide enough protection against the wealth of the company (the average rating score i.e. 11,462 < 11,499 (the value of interval classes), and the value to calculate the 0,5078 < 1,782 (value of t? tables), so to obtain adequate results; and based on a healthy practice in the execution of the duties and responsibilities as well as the quality of the employees in accordance with the responsibilities (the average value score i.e. 14,307 > 11,5 (the value of the interval class), and the value to calculate the 7,0898 >1,782 (value of t? tables), so to obtain adequate results. Thus the existing system on the project construction of the Tukad Penet in badung Bali needs to be improved efficiency and effectiveness
ANALISIS FAKTOR-FAKTOR PENYEBAB PEMBENGKAKAN REALISASI BIAYA TERHADAP RENCANA ANGGARAN PELAKSANAAN PADA PROYEK KONSTRUKSI GEDUNG Hadinata, Gede Wira; Nadiasa, Mayun; Widhiawati, Ida Ayu Rai
Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil Vol 2 No 2 (2013): Jurnal Ilmiah Infrastruktur Teknik Sipil
Publisher : Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil

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Abstract

Abstrak : Pada pelaksanaan proyek konstruksi, pembiayaan merupakan bahan pertimbangan utama karena biasanya menyangkut jumlah yang besar dan rentan terhadap resiko kegagalan. Dalam hal ini, pihak kontraktor harus dapat mengelola proyek yang dikerjakan agar tidak terjadi pembengkakan realisasi biaya proyek (RBP). Penelitian ini menganalisis hubungan faktor-faktor serta sub faktor yang paling dominan mempengaruhi pembengkakan RBP terhadap RAP. Penelitian dilakukan pada kontraktor yang berdomisili di Kota Denpasar dan Kabupaten Badung. Data primer diperoleh dengan cara melakukan survai pada 30 perusahaan kontraktor dengan grade 4, 5, 6, dan 7 yang mengerjakan proyek konstruksi gedung diatas Rp 400.000.000,-. Data diolah dengan menggunakan Skala Likert. Untuk mengetahui sejauh mana hubungan faktor-faktor digunakan analisis Regresi Ganda dan Korelasi Ganda. Sedangkan untuk mengetahui sub faktor yang paling dominan penyebab terjadinya pembengkakan RBP terhadap RAP,  digunakan metode Analisis Faktor yang dibantu dengan menggunakan program SPSS 16.0. Hasil dari Analisis sub faktor didapatkan hasil 4 kelas yang menjadi faktor penyebab pembengkakan realisasi biaya. 4 kelas tersebut mempunyai nilai persent of varian masing-masing 45,899% untuk kelas 1, 10,559% untuk kelas 2, 9,468 untuk kelas 3, dan 7,685% untuk kelas 4. Hasil perhitungan analisis Korelasi Ganda didapat pengaruh hubungan faktor-faktor penyebab pembengkakan realisasi biaya proyek terhadap RAP sebesar 0,539 (Sedang), dengan uji Fhitung = 3,557 > Ftabel = 1,49 menyatakan hubungan yang signifikan. Dari perhitungan Analisis sub faktor diperoleh hasil Pemilihan alat berat sebagai sub faktor paling dominan penyebab pembengkakan realisasi biaya proyek.. Abstrack : On the implementation of construction projects, financing is a major consideration because it usually involves large amount and vulnerable to the risk of failure. In this case, the contractor must be able to manage a project done in order to avoid cost overrun in the realization of the project cost (RBP). This research analyzes the relationship factors and sub factors of the most dominant influence on cost overrun in RBP against RAP. The research was conducted at the contractor domiciled in Denpasar and Badung regency. Primary data was way acquired by conducting a survey on 30 companies contracting with the grade 4, 5, 6, and 7 are working on building construction projects more than Rp 400 million, -. The data is processed by using the Scale Likert. To determine the extent of the relationship factors used Regression Multiple Analysis and Correlation Multiple Analysis. While to know the most dominant sub factor causes of cost overrun in RBP against RAP, the method  Factor Analysis using the SPSS program version 16.0. The results of the sub factor analysis obtained results ??4 classes a factor causing of cost overrun realization. 4 Class is has a value persent of variants respectively 45.899% for grade 1, 10.559% for grade 2, 9.468 for grade 3, and 7.685% for grade 4.  The calculation results Correlation Multiple Analysis obtained effect the relationship factors that cause of cost overrun in RBP against RAP amounted to 0.539 (Medium), with test Fhitung = 3.557 > Ftable = 1.49 states a significant relationship. Results the calculation of analysis obtained of sub factors the selection of machine as a sub factor most dominant causing of cost overrun in RBP.
PENGARUH KOMPENSASI DAN KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA JASA KONSTRUKSI DI DENPASAR Susanta, I Wayan Niko; Nadiasa, Mayun; Adnyana, Ida Bagus Rai
Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil Vol 2 No 2 (2013): Jurnal Ilmiah Infrastruktur Teknik Sipil
Publisher : Jurnal Ilmiah Elektronik Infrastruktur Teknik Sipil

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Abstract

Abstrak : Perusahaan jasa konstruksi swasta, di Bali tergabung dalam organisasi Gapensi, dimana anggota Gapensi ini paling banyak berdomisili di Kota Denpasar. Sumber daya manusia merupakan salah satu faktor yang sangat penting untuk kemajuan suatu perusahaan, disamping faktor lain seperti modal. Dalam penulisan ini akan diteliti pengaruh kompensasi dan kepemimpinan terhadap kinerja karyawan pada jasa konstruksi di Denpasar. Teknik analisis data yang digunakan adalah analisis korelasi berganda untuk mengukur tinggi rendahnya hubungan antara kompensasi dan kepemimpinan secara simultan terhadap kinerja karyawan, analisis determinasi untuk mengetahui variasi pengaruh variabel berdasarkan prosentase, uji F-test digunakan untuk menguji signifikansi nilai koefisien korelasi berganda sehingga diketahui apakah secara simultan antara kompensasi dan kepemimpinan mempunyai pengaruh positif dan signifikan atau tidak terhadap kinerja karyawan, analisis regresi linier berganda untuk mengetahui besarnya pengaruh antara kompensasi dan kepemimpinan terhadap kinerja karyawan, dan uji t-test untuk menguji signifikansi masing-masing koefisien regresi linier berganda sehingga diketahui secara individual pengaruh antara kompensasi dan kepemimpinan terhadap kinerja karyawan adalah signifikan atau diperoleh secara kebetulan.Adanya hubungan signifikan antara kompensasi dan kepemimpinan secara parsial terhadap kinerja diperoleh dari hasil analisis, dimana hasil nilai t-hitung kompensasi sebesar 4,03 dan hasil nilai t-hitung kepemimpinan sebesar 2,45 kedua nilai tersebut lebih besar dari nilai t-tabel sebesar 2,05. Hubungan signifikan antara kompensasi dan kepemimpinan secara simultan terhadap kinerja karyawan diperoleh dari hasil nilai F-hitung sebesar 43,801, lebih besar dari nilai f-tabel sebesar 3,35. Angka R square sebesar 0,764 atau 7,64% ini berarti bahwa 7,64% kinerja karyawan jasa kontruksi di Denpasar dipengaruhi variabel kompensasi dan kepemimpinan. Private contractors in Bali are joined in Gapensi organization, which most of the members are domiciled in Denpasar. Human resources is a very important factor in a company, besides other factors such as capital. This study analyzed factors related to the workers performance such as compensation and leadership.The techniques applied to analyze the data were double correlation analysis to measure the level of the relation between compensation and leadership simultaneously towards the workers performance, determination analysis to find out the variation of variable influence based on the percentage, F-test was used to examine the significance of double correlation coefficient value to find out whether compensation and leadership simultaneously bring positive and significant influence towards the workers performance, double linear regression analysis to find out the level of the influence between compensation and leadership towards the workers performance, and t-test to examine the significance of each double linear regression coefficient to determine individually the influence between compensation and leadership towards the workers performance was significant or obtained coincidentally.The significant relation between compensation and leadership partially towards performance was not obtained coincidentally could be proven from the result of t-count compensation value of 4,03 and the result of t-count leadership value of 2,45. The results were higher than t-table value of 2,05. Significant relation between compensation and leadership simultaneously towards the workers performance was not obtained coincidentally could be proven from F-count value of 43,801, higher than f-table value of 3,35. R Square Number of 0,764 or 7,64% of the workers performance at contractors in Denpasar was influenced by compensation and leadership variable. 
MANAJEMEN RISIKO KESELAMATAN DAN KESEHATAN KERJA (K3) PADA PROYEK PEMBANGUNAN CIPUTRA WORLD JAKARTA I Wayan Wiyasa; I G. A. Adnyana Putera; Mayun Nadiasa
JURNAL SPEKTRAN Vol. 3, No. 1, Januari 2015
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (421.697 KB) | DOI: 10.24843/SPEKTRAN.2015.v03.i01.p01

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Abstract :Generally, in Indonesia the subject of Occupational Health and Safety is often forgotten. This is proven with the high number of work accidents in Indonesia. In 2011, there were 99.491 incidents or on average 414 work accidents cases per day. In 2010 there were 98.711 work accidents, 96.314 cases in 2009, 94.736 cases in 2008 and 83.714 cases in 2007. This reserch is intended to asses the possible major risk of Occupational Health and Safety for The Ciputra World Jakarta building Project, and offer solutions to deal with any unexpected risk. This research was conducted with a descriptive and qualitative method. Survey was carried out to get opinions from respondents on Occupational Health & Safety risks during the construction of the Ciputra World Jakarta. There are Seventy eight (78) high risks were identified with the most being Tower Crane operation job, installation of steel column, beam, and wall with 5 risks. The 2 extreme risks were found in column casting and screeding exterior wall with 1 risk. Suggestion given is to organise training relation to Occupational Health and Safety risk to every employee, introduve shift system, allocate alternate day off to employees, provide health/medical check up, and eliminate high risk and dengerous work environment.
MODEL BIAYA TIDAK LANGSUNG PROYEK STRUKTUR GEDUNG BETON BERTULANG I Ketut Nudja S; I N. Sutarja; Mayun Nadiasa
JURNAL SPEKTRAN Vol. 2, No.2, Juli 2014
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (383.425 KB) | DOI: 10.24843/SPEKTRAN.2014.v02.i02.p07

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The cost of the project itself , in line with the accounting system which consists of direct costs and indirect costs . Contractor in determining competitive bidding strategy, should propose a cost which include estimate real cost plus mark up . Based on observations at PT. Sarana Bangun Ragam Cipta, a contractor company , found that the company does not  follow the rules mentioned above, Besides that the book keeping system for the project cost has not implemented a financial accounting system properly , so that the  proportion of direct costs and indirect costs of each project is un know. It required a study to be conducted to  determine the proportion of direct costs to indirect costs and indirect cost model. Quantitative research was conducted on the 12 (twelve ) project of  reinforced concrete building structures using two (2 ) independent variables , namely the direct costs ( X1 ) and duration ( X2 ) and 1 ( one ) dependent variable , ie indirect costs (? ) . Descriptive analysis to determine the proportion of indirect costs to direct costs . Analysis of data using multiple linear regression analysis to determine the indirect cost model of reinforced concrete building structures projects. From analysis found the average proportion of indirect costs to direct cost was 8.50 % , meanwhile  indirect cost model is ? = - 1.462E7 + 0.056 ( X1 ) + 558,775.937 ( X2 ) , where : ? = Indirect costs ( Rp . ) , X1 = direct costs (Rp .) , X2 = Duration ( days ) . The proportion of indirect costs can be used to calculate indirect costs = 0.085 x direct costs and the above model can also be used to predict the value of ? with accuracy 90% or at ? (±) 0.10, if the values ??of X1 and X2 is know on popolation where the data is taken
PENGARUH MOTIVASI TERHADAP KINERJA PEKERJA PADA PROYEK KONSTRUKSI DI KABUPATEN BADUNG Anak Agung Diah Parami Dewi; Mayun Nadiasa; Ida Bagus Putu Yoga Aksa Naradhipa
JURNAL SPEKTRAN Vol 8 No 1 (2020): VOL. 8, NO. 1, JANUARI 2020
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

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Aset utama utama meningkatkan efektivitas maupun produktivitas pada setiap kalamgan pekerja proyek konstruksi adalah sumber daya manusia. Kinerja dari pekerja ini akan dipengaruhi oleh motivasi, sebab motivasi berdampak secara signifikan pada berbagai kepuasan kinerja untuk menghasilkan atau merealisasikan berbagai hal seperti: kebutuhan, harapan, keadilan dan lain-lainnya dalam setiap individu. Motivasi sendiri memiliki kedudukan meningkatkan kinerja yang sangat penting dalam untuk para pekerja dalam proyek konstruksi. Penelitian ini bertujuan untuk mengetahui pengaruh motivasi terhadap kinerja pekerja pada proyek konstruksi di Kabupaten Badung. Dalam penentuan sampel metode yang akan digunakan adalah simple random sampling yang dimana memenuhi beberapa kriteria sampel berjumlah 30 responden. Analisis data yang digunakan adalah analisis regresi linear berganda, analisis kolerasi berganda, uji determinasi, uji F (uji anova), dan uji t-Test dengan bantuan program SPSS v24. Hasil penelitian ini motivasi dibagi 3 indikator yaitu indikator kebutuhan berpengaruh signifikan dilihat dari hasil perhitungan uji t dimana didapatkan nilai t hitung sebesar 2,146, indikator harapan berpengaruh signifikan dilihat dari hasil uji t dimana didapatkan nilai t hitung sebesar 2,202 dan terakhir indikator keadilan juga bepengaruh signifikan dilihat dari hasil uji t dimana didapatkan nilai t hitung sebesar 2,606. Kemudian disimpulkan dari ketiga indikator ini motivasi berpengaruh signifikan terhadap kinerja pekerja pada proyek konstruksi di Kabupaten Badung. Nilai- nilai tersebut lebih besar dari nilai t-tabel sebesar 1,705. Sedangkan dilihat dari hasil analisis liniear berganda diperoleh Y = 14,458 + 0,280 X1 + 0,466 X2 + 0,622 X3, dimana salah satunya yaitu keadilan berpengaruh paling dominan sebesar 0,622 dibandingkan dengan indikator motivasi kebutuhan dengan 0,280 dan harapan 0,466.
ANALISIS FAKTOR KINERJA PENGELOLAAAN AIR BERSIH PERDESAAN DI KABUPATEN BULELENG Gede Suharjono; N. Budiartha R. M; Mayun Nadiasa
JURNAL SPEKTRAN vol 2, No 1, Januari 2014
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (322.238 KB) | DOI: 10.24843/SPEKTRAN.2014.v02.i01.p04

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Provision of water supply in Buleleng regency handled by local water supply enterprice (PDAM) systems and swakelola systems which is done by the society in Facility Manager Unit/Facility Manager Community (UPS/KPS). Of the total 148 villages in Buleleng regency, only 68 villages have got PDAM systems, while 80 villages through a swakelola system by society. Based on the observations of the year 2010-2011 performance UPS/KPS tends to decrease. Performance degradation UPS/KPS will impact the disruption of the function of providing water to rural communities. The objective of this research is to knowing the factors that influenced the performance of Facility Manager Unit/Facility Manager Community (UPS/KPS) in supplying a rural water supply. This research used purposive  sampling technique in which the subject of this research was taken from 67 of 80 village as a rural clean water manager. The respondent consist of ; one respondent from the apparatur in the village as a builder of SPAM (Drinking Water Supply System) in the village. Two respondents from the manager of UPS/KPS and there respondents from the society or custumers. The variable data is based on the measurement performance in public sector that consist of; input aspect, process aspect, output aspect, outcomes aspect and imfact aspect. The data from respondences will manage by using descriptive analysis and also factor analysis. The result of factor analysis showed that there was fives dominant factor that influenced the performance of UPS/KPS ; water spring debit, public willingness to pay, public awareness to pay, quality of service and ease of access to finance.
PARTISIPASI KONTRAKTOR DI KOTA DENPASAR DALAM LELANG PENGADAAN BARANG DAN JASA PEMERINTAH SECARA ELEKTRONIK I Md Suciptapura; I G. A. Adnyana Putera; Mayun Nadiasa
JURNAL SPEKTRAN Vol 1, No 2, Juli 2013
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (78.545 KB) | DOI: 10.24843/SPEKTRAN.2013.v01.i02.p01

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Electronic auction is an activity to provide goods / services by creating fair competition among providers of goods / services by complying with the principle of utilizing the facilities of communication and information technology. The purpose of this study was to determine the participation and acquisition of project contracting in the electronic auction to determine the relationship between the qualifications of the contractor, the contractor characteristics and conditions of participation in the electronic auction and acquisition projects, and to determine the factors that affect government contractors to participate in the auction. The study was conducted in the city of Denpasar. Methods of data collection using questionnaires and interviews addressed to contractors who have experience in the electronic auction. The method used is descriptive analysis, product moment correlation, regression and factor analysis using SPSS. The results showed that the characteristics of contractor availability factor of human resources project that comes with a certificate of availability of skilled experts and heavy equipment together to increase participation in the auction and acquisition projects. Lack of equipment auctions and bad internet connection is a factor that can degrade electronic participation and acquisition projects in the electronic auction. Factors affecting contractors to participate in the auction consists of 9 major factors such as: human resources and corporate confidence, and the location of the project, the contract system and auction system, Level Competition auction, capital and time, experience, government policies and economic conditions, The type and amount of equipment, construction market conditions
ANALISIS FAKTOR YANG MEMPENGARUHI PARTISIPASI DAN NILAI PENAWARAN PESERTA LELANG ELEKTRONIK (E-PROCUREMENT) JASA KONSTRUKSI DI KABUPATEN BULELENG Made Respawan; I K Sudarsana; Mayun Nadiasa
JURNAL SPEKTRAN Vol 5 No 1 (2017): Vol. 5, No. 1, Januari 2017
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (171.112 KB) | DOI: 10.24843/SPEKTRAN.2017.v05.i01.p01

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Abstract: Starting in 2012 the procurement of government goods/services in Buleleng done electronically (E -Procurement) to the procedure E -Tendering. In the implementation of participation and the bid price tends to decrease the auction participants both during the auction at the current conventional and electronic auctions. This study aims to determine the factors that influence participation and value of the electronic auction participants offer construction services in Buleleng, and what factors influence most dominant. The sample used in this study as many as 53 companies contracting in Buleleng that the sample collection was done by using a non probability sampling with purposive sampling and data collection using questionnaires and interviews. Data was analyzed using factor analysis. The factor analysis forms 11 new factors that influence the participation of bidders with cumulative variance 79,198%, which is made up of 42 variables. The most dominant factors, indicated by eigenvalues of 20.738 and variance of 42.323% is formed by 11 variables, namely, project location, great value for the project, environmental security project, started the project approaching the end of the year, without face-to-face opportunities to minimize collusion, corruption and nepotism, term timing of the access road to the project site, implementation of the rainy season, the terms of ISO certificate, the terms of financial support of banks and variable auctioneer. While the analysis of the factors affecting the bid price auction participants generate 10 new factors with cumulative variance 78,925%, which is made up of 43 variables. The most dominant factors indicated by eigenvalues of 22.756 and  variance of 47.409% is formed by nine variables, namely, fluctuations in material prices, the return on investment, fluctuations in foreign exchange rates (dollars), the access road to the project site, the opportunity to gain a larger project, the risks of investing, the rate of inflation, more cost-effective without document printing costs and transportation costs and the ability to offer estimates.
ANALISIS KEPUASAN KONSUMEN BETON READY MIX TERHADAP KUALITAS PELAYANAN PT. SARANA BETON PERKASA I Wayan Jawat; I N. Sutarja; Mayun Nadiasa
JURNAL SPEKTRAN Vol. 2, No.2, Juli 2014
Publisher : Master of Civil Engineering Program Study, Faculty of Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (484.241 KB) | DOI: 10.24843/SPEKTRAN.2014.v02.i02.p08

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The study about consumers satisfactions toward ready mix concrete company efforts becomes a central topic in construction in Bali. More over, each of ready mix company promotes its comittment consistency in quality and is product services. The aim of these study is to identify the factors which are influenced the services quality towards the consumer satisfaction of ready mix concrete and to know the consumers satisfactions towards services quality. This study used consumers satisfaction survey through sampling technique ( questionnaires distributions to 40 respondent ) by filling  or marking the statements provided. To measure the consumers satisfaction toward the service quality, Importance – Perfomance Analysis was used. The aim is to measure the relation between consumer perseption and product/services quality improvement. The result of questionnaires data analyzes, could be concluded that the services quality was very important but the company didn’t do it maximal.The services included : the on time product delivery, the quick services for the consumers, the trust toward the quality, the consumers quality document, the readyness toward the consumers complaint. While, the services quality which were done well by the company, including : the staff took the mixture sample for the presure test, the staff did the slump test, the consumers got the information about the mixture quality, the slump test is based on the quality requirements, the pressure test is based on the the quality requirements, the concrete pump worked well, the mixer truck worked well, the volume of the mixture is based on the order, and the staff prepared  and used the testing tool on the field.