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Journal : Jurnal IPTA

THE IMPACT OF NATURAL DISASTERS ON CHANGE OF TRAVEL PATTERNS AND TOURIST TYPE WHO VISITED TOURISM DESTINATION I Ketut Suwena; I Made Sendra; Ni Ketut Arismayanti
Jurnal IPTA (Industri Perjalanan Wisata) Vol 7 No 1 (2019): Jurnal IPTA (July 2019)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (190.822 KB) | DOI: 10.24843/IPTA.2019.v07.i01.p07

Abstract

Natural disasters affect tourist travel patterns and tourist characteristics in socio-economic aspects as well as aspects of tourist behavior. This study aims to find out and analyze changes in the pattern of travel of tourists visiting Bali after natural disasters. The research was conducted in Bali tourism destinations related to the eruption of Mount Agung natural disasters in 2017. Data analysis techniques used qualitative descriptive and Likert scale techniques by distributing questionnaires to 200 tourists. The results of the study show changes in the pattern of tourist travel with natural disasters where tourists are more selective in choosing tourist attractions in these tourism destinations. Tourists state that they are not affected by natural disasters as long as there is access to the tourism destination, but information plays an important role in providing a factual description of the current conditions of tourism destinations. The motivation of tourists visiting after natural disasters did not show a significant difference.
THE FACTORS AFFECTING THE LEVEL OF TOURIST SATISFACTION USING TRAVEL AGENTS AND DESTINATIONS OF CHOICE: CASE STUDY IN BALI I Ketut Suwena; Ni Ketut Arismayanti
Jurnal IPTA (Industri Perjalanan Wisata) Vol 10 No 1 (2022): Jurnal IPTA (July 2022)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/IPTA.2022.v10.i01.p15

Abstract

Nowadays, tourism is a common thing done by anyone. In the digital era, there is a shift of tourists in traveling in terms of the use of travel agents in planning their trips. There are tourists who plan their trips independently and there are also tourists who continue to use travel agents in traveling. The level of satisfaction of tourists in using the services of travel agents and destinations that tourists choose to travel is important to know the factors that influence the level of tourist satisfaction. This study aims to determine and analyze the factors that influence the level of satisfaction of tourists in using travel agents and choosing tourism destinations. This research was conducted in Bali by distributing questionnaires to tourists and interviewing informants. Data collected techniques with observation, interviews, questionnaires, literature study. The data analysis technique uses descriptive qualitative, factor analysis, and Likert Scale technique. The number of samples was 400 tourists, consisting of 200 domestic tourists and 200 overseas tourists. The results of this study are expected to be used as a basis for evaluation and policy making for the government in tourism as an effort to increase the level of satisfaction and loyalty of tourists who travel to Bali.