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All Journal Jurnal Akuntansi dan Keuangan Jurnal Manajemen dan Bisnis International Conference on Law, Business and Governance (ICon-LBG) International Conference on Education and Language (ICEL) Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Visionist Jurnal Manajemen Indonesia Journal of Environment and Sustainability EnviroScienteae JEPA (Jurnal Ekonomi Pertanian dan Agribisnis) International Journal of Economic Policy in Emerging Economies Lectura : Jurnal Pendidikan JURNAL CEMERLANG: Pengabdian pada Masyarakat YUME : Journal of Management EKUITAS (Jurnal Ekonomi dan Keuangan) eCo-Buss JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Economics and Digital Business Review eCo-Fin East Asian Journal of Multidisciplinary Research (EAJMR) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Formosa Journal of Multidisciplinary Research (FJMR) Studi Akuntansi, Keuangan, dan Manajemen Jurnal Pengabdian Masyarakat Tapis Berseri MABUSS: Journal of Management, Business and Social Sciences Jurnal Pengabdian UMKM International Journal of Economics, Business and Innovation Research Hirarki : Jurnal Ilmiah Manajemen dan Bisnis Journal of Multidisciplinary Academic Business Studies
M. Yusuf Sulfarano Barusman
Universitas Bandar Lampung
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Formosa Journal of Multidisciplinary Research (FJMR)

 1 
The Effect of Service Quality and Service Innovation on Customer Satisfaction at PT PLN (Persero) ULP Teluk Betung Pradita, Selvy; Barusman, Muhammad Yusuf Sulfarano
Formosa Journal of Multidisciplinary Research Vol. 3 No. 3 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjmr.v3i3.8559

Abstract

This research uses quantitative methods, involving 100 respondents as samples. During this process, the instruments in the study were tested for validity and reliability. Followed by a classic assumption test consisting of normality test and multicollinearity test. Furthermore, hypothesis testing includes multiple linear regression analysis, coefficient of determination (R2 ), t test and f test. The purpose of this study was to determine whether service quality and service innovation affect customer satisfaction at PT PLN (Persero) ULP Teluk Betung. In this study, Service Quality affects Customer Satisfaction. This shows that the hypothesis is accepted. The value of Service Quality t count is 4.246> from t table 1.984. The results showed that Service Quality significantly affected Customer Satisfaction, Service Quality was rated positively in multiple regression analysis. The results of the study Service Innovation has a positive and significant effect on Customer Satisfaction, meaning that the hypothesis is accepted. The t test results show that the t value of Service Innovation is greater than the t table (7.256> 984). In multiple regression analysis, Service Innovation has a positive value on Customer Satisfaction. PLN is a state-claimed business that is delegated as a provider of electricity. Therefore, it needs a lot of innovation to attract new customers and service quality must be the main focus because it can create customer satisfaction and will affect customer loyalty.
The Influence of Work Discipline on the Work Productivity of Tahu SME (Small and Medium Enterprise) Employees, Gadingrejo District, Pringsewu Regency Irine, Brigita; Barusman, Muhammad Yusuf Sulfarano
Formosa Journal of Multidisciplinary Research Vol. 3 No. 3 (2024): March 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjmr.v3i3.8561

Abstract

The current study aims to investigate in depth the relationship between employee work discipline and work productivity levels in the Tofu MSMEs of Gadingrejo sub-district, Pringsewu district. A quantitative approach was chosen as the research method, with data collected directly from employees through questionnaires and observations, covering a total population of 30 employees. The data collected was then analyzed using multiple linear regression models. The results of the analysis reveal that the effect of work discipline on the work productivity of tofu UMKM employees, the work discipline variable has a significant effect on employee work productivity. It is hoped that the findings of this study can contribute to improving work discipline in Tofu MSMEs in Gadingrejo District, Pringsewu Regency towards work productivity in employees, by further considering the shortcomings of developing employee performance. Of course it helps Tofu MSMEs improve Employee Productivity and Work Discipline that has been higher than before.
Co-Authors . Farlina . Habiburrahman Agung Setyo Utomo Agus Wahyudi Agus Wahyudi Ahmad Cucus Amelia Citra Andala Rama Putra Barusman Anggraito, Risetia Anggrita Denziana Appin Purisky Redaputri Appin Redaputri Aprinisa Aqila Ramandani Ardansyah, Ardansyah Bahiyyah, Siti Budhi Waskito Citra Amalia Claudius Budi Santoso Defrizal Defrizal Defrizal Diva Amanda Dwi Ambarningrum Evi Ekawati Fani Handayani Fatmasari, Agnes Nofita Ferry Simarmata, Marudut Jon Gilang Permata Sari Habiburahhman, Habiburahhman Habiburahman, Habiburahman Habiburrahman Habiburrahman, Habiburrahman Hakim, Lukmanul Haninun Hartabela, Dadang Hendri Dunan Hepiana Patmarina Indriati Agustina Gultom Irine, Brigita Iskandar Ali Alam Isnaini Isnaini Jennifer Cendana Johannes Simatupang Khomsahrial Romli Lindrianasari Lolita, Allyen Jeslyn Lukmanul Hakim M Oktavianur M. Oktaviannur Marzuki Noor, Marzuki Mediana, Ovie Moh Oktavianur Mohammad Irfan Muhammad Rizki Saputra Niki Agus Santoso Nur Fatah, Praditya Wiradipati Nurdiawansyah Nurdiawansyah Okta Ainita Oktaria, Eka Travilta Pradita, Selvy Putri, Auliya Rahmawati, Nindy Merry Rendra Adhitya Albardi Riki Adetia Setiawan Robby Yuli Endra Selfia Alke Mega, Selfia Alke Simarmata, Marudut J.F. Soewito Soewito Soewito Soni Gunardi Suhaimi Suhaimi Sumbogo, Bambang Syafakoh, Ida Syahfery, Ahmad Tina Miniawati Barusman Tri Lestira Putri Warganegara Umpusinga, Hasrun Afandi Veronika Saptarini Vonny Tiara Narundana Wenny Permata Sari Yanuar Dwi Prastyo Yayan Fitri Yeni Hermawanto Yonathan, Hezky Zaidirina Zaidrina