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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis The Asian Journal of Technology Management (AJTM) Agricore: Jurnal Agribisnis dan Sosial Ekonomi Pertanian Unpad Jurnal Mirai Management Widya Cipta : Jurnal Sekretari dan Manajemen Jurnal Manajemen Indonesia Jurnal Studi Manajemen dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) JMM (Jurnal Masyarakat Mandiri) SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Journal of Humanities and Social Studies Sosiohumanitas: Jurnal Ilmu-Ilmu Sosial dan Humaniora Jurnal Ilmu Sosial Politik dan Humaniora (Jisora) International Journal of Economics, Business and Accounting Research (IJEBAR) JSMA (Jurnal Sains Manajemen dan Akuntansi) Cakrawala Repositori Imwi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Business, Management and Economics Sawala : Jurnal pengabdian Masyarakat Pembangunan Sosial, Desa dan Masyarakat Jurnal Abdi Masyarakat Indonesia Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Prosiding Konferensi Nasional PKM-CSR Journal Of World Science JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Economic Reviews Journal International Journal of Entrepreneurship and Business Management Asean International Journal of Business eProceedings of Management IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah International Journal of Digital Marketing Science
Ratih Hendayani
Universitas Telkom
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Pengaruh kualitas layanan terhadap loyalitas pelanggan restoran Jepang yang beroperasi di Kota Bandung Danial, Jihan Nabilah; Hendayani, Ratih
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 5 No. 3 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/fairvalue.v5i3.2558

Abstract

The increasing number of culinary businesses in the city of Bandung makes Japanese restaurants need to pay attention to their competitive advantages so as not to lose consumers. The study was conducted to determine the direct effect of service quality on Japanese restaurants on customer satisfaction and customer loyalty and to determine the role of customer satisfaction as a mediator between service quality and customer loyalty. This study uses quantitative methods. The sampling technique used the purposive sampling method. The findings in this study indicate that service quality (quality of food, employees, prices, and the environment) has a significant positive effect on customer satisfaction. Employees, price, and environment have a significant positive effect on loyalty, but food quality has no effect on customer loyalty. Customer satisfaction has a significant positive effect on customer loyalty. Another finding is that customer satisfaction can influence service quality from employees, prices, and the environment. However, customer satisfaction cannot mediate food quality and customer loyalty in Japanese restaurants in Bandung. This study recommends that Japanese restaurants continue to improve and maintain service quality consistently so that they can continue to increase customer satisfaction, which can trigger the emergence of loyalty.
Mengeksplorasi Tweet Pariwisata Halal Indonesia di Media Sosial Menggunakan Pemodelan Topik dan Analisis Sentimen Berbasis Emosi Putri Linggasari Sofi; Ratih Hendayani
Cakrawala Repositori IMWI Vol. 6 No. 2 (2023): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v6i2.269

Abstract

The purpose of this research is to explore halal tourism in Indonesia with the intention of knowing the topics discussed and knowing the sentiment of Indonesian people about halal tourism, this research uses topic modeling and sentiment analysis using the NRC Lexicon. The tweet data analyzed in this study are 13,746 tweets collected from 2014-2021 and have been cleaned. Topic modeling was formed into 7 topics and the findings of the sentiment analysis results stated that the sentiment of the Indonesian people was positive and believed in halal tourism in Indonesia. To respond to these findings, suggestions are given to business people, especially those in the tourism sector, to apply halal to their products. Then, the government must continue to encourage and develop halal tourism to become the best halal tourism destination in the world and also implement the halal supply chain to other sectors.
PENGARUH GREEN SUPPLY CHAIN MANAGEMENT TERHADAP ENVIRONMENT PERFORMANCE DAN ECONOMIC PERFORMANCE PADA PERUSAHAAN PERKEBUNAN KELAPA SAWIT (STUDI KASUS: PT PRODUK SAWITINDO JAMBI (MAKIN GROUP)) Zahra Athaluthfi; Ratih Hendayani
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 5 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i5.12311

Abstract

Penelitian ini mengevaluasi pengaruh penerapan green supply chain management terhadap environment performance dan economic performance pada perusahaan kelapa sawit (studi kasus: PT. Produk Sawitindo Jambi (Makin Group)). Penelitan bertujuan mengetahui bagaimana penerapan green supply chain management dapat mengurangi dampak pencemaran lingkungan dan meningkatkan keuntungan bagi perusahaan. Metodologi penelitan kuantitatif dan memperoleh data hasil dari menyebarkan kuisioner kepada internal perusahaan kelapa sawit dengan total sampel sebanyak 77 responden. Pengolahan data statistic menggunakan PLS-SEM dengan software SmartPLS 4.1.0.6 untuk menguji hipotesis. Berdasarkan hasil analisis data menemukan stakeholder pressure berpengaruh positif dan signifikan terhadap corporate green resource dan green supply chain management. corporate green resource berpengaruh positif dan signifikan terhadap green supply chain management, serta corporate green resource berpengaruh positif memediasi stakeholder pressure dan green supply chain management. Green supply chain management berpengaruh positif dan signifikan terhadap economic performance, namun berpengaruh positif tetapi tidak signifikan terhadap environment performance. Environment performance tidak berpengaruh signifikan terhadap economic performance. Penelitian ini menunjukkan kolaborasi antara stakeholder pressure dan corporate green resource mampu mempengaruhi penerapan green supply chain management perusahaan sehingga dapat memberikan keuntungan bagi organisasi.
Pengaruh Halal Label, Eco Label, Environmental Knowledge, Religiosity Terhadap Purchase Intention Melalui Halal Green Awareness dan Attitude Muhammad Fadhel Gunawan; Ratih Hendayani
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 17 No 2 (2024): JURNAL ILMIAH EKONOMI DAN BISNIS
Publisher : LPPM Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v17i2.2069

Abstract

In the modern era, consumers are increasingly concerned about the ethical and environmental aspects of the products they buy, especially Muslim consumers who adhere to Islamic principles such as halal certification. Halal certification and eco-labels are important factors that influence consumer purchasing behaviour, especially in Indonesia. This study aims to assess the influence of halal label, eco label, environmental knowledge, and religiosity on the purchase intention of Starbucks food and beverage products through green halal awareness and attitude, especially in the context of boycott in Indonesia. This study uses a quantitative approach with a causal research type, collecting data through Likert scales from 385 Starbucks consumers in Indonesia using non-probability sampling methods and SEM-PLS analysis with SmartPLS 4.0. The results showed a direct relationship between halal labelling, environmental knowledge, and religiosity with green halal awareness, as well as between religiosity and attitude, and between green halal awareness and attitude with purchase intention. However, there is no direct influence of eco-label and environmental knowledge on green halal awareness.
Modeling Behavioral Intentions: Exploring Factors Using IPMA via Trust and Customer Satisfaction in Gojek Indonesia Alamsyah, Rachel Anggraini; Hendayani, Ratih; Hidayah, Riski Taufik
International Journal of Digital Marketing Science Vol. 1 No. 2 (2024)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijdms.v1i2.1053

Abstract

Online transportation service has become a common method of commuting for the majority of people. It offers convenience and comfort to meet people's needs. The purpose of this study is to assess the perception of service quality driver’s online transportation Gojek Indonesia, by examining the impact of service quality and customer perceived value on users' behavioral intentions, both directly and mediated by trust and customer satisfaction. Data were collected from 400 respondents who used Gojek services in Indonesia through a structured questionnaire. The method utilized is Structural Equation Modeling (SEM) using SmartPLS 3.2.9 software. Research findings suggest that customer perceived value, service quality, trust, and customer satisfaction play significant roles in behavioral intention. Service quality and customer perceived value positively impact behavioral intentions, both directly and through the mediation of trust and customer satisfaction. Enhanced levels of customer perceived value and service quality will elevate users' intentions to utilize Gojek services again. These findings contribute to expanding the SERVQUAL model by integrating behavioral intention with trust and customer satisfaction. The novelty lies in the influence of customer perceived value on behavioral intentions mediated by trust and customer satisfaction. The study provides insights for companies to understand the importance of service quality factors and perceived customer value for long-term benefits of achieving competitive advantage.
Analisis Perbandingan Tingkat Kesadaran Konsumen Muslim Dan NonMuslim Terhadap Produk Halal Umkm Di Kota Surakarta Johan, Petrus; Hendayani, Ratih
eProceedings of Management Vol. 12 No. 3 (2025): Juni 2025
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sebagai negara dengan jumlah penduduk muslim terbesar di dunia, menunjukkan bahwa Indonesia memilikitingkat permintaan yang besar terhadap produk makanan dan minuman halal. Para pelaku Usaha Mikro Kecil danMenengah (UMKM) di Surakarta mulai menyadari bernilainya sertifikasi halal. Tidak hanya pelaku usaha sajayang harus memahami pentingnya sertifikasi halal, tetapi Masyarakat secara keseluruhan. Mengonsumsi produkhalal merupakan tuntutan bagi konsumen Muslim. Namun, konsumen non muslim juga semakin tertarik denganproduk halal. Oleh karena itu, penelitian ini secara eksplisit membahas tingkat kesadaran konsumen muslim dannon muslim di kota Surakarta terhadap produk halal UMKM. Tujuan dari penelitian ini adalah untuk menganalisistingkat kesadaran konsumen muslim dan non muslim di kota Surakarta terhadap produk halal UMKM. Datadikumpulkan dari 400 responden, terdiri dari 200 Muslim dan 200 non-Muslim, menggunakan kuesioner.Penelitian ini mengukur pengaruh keyakinan religius, alasan kesehatan, logo sertifikasi, dan paparan informasiterhadap kesadaran rantai pasokan halal. Data dianalisis menggunakan metode regresi berganda dengan IBMSPSS. Pada penelitian ini menunjukkan bahwasanya variabel keyakinan religius, alasan kesehatan, logo sertifikasi,dan paparan informasi mempunyai pengaruh terhadap kesadaran rantai pasokan halal konsumen muslim. Pada ujikonsumen non-muslim menunjukkan bahwa keyakinan religius, alasan kesehatan, dan logo sertifikasi berpengaruhterhadap kesadaran rantai pasokan halal konsumen non-muslim. Namun, variabel paparan informasi tidakberpengaruh signifikan terhadap kesadaran rantai pasokan halal konsumen non-muslim. Kata Kunci-UMKM, halal, kesadaran halal, konsumen, muslim, non-muslim
Analysis of E-Procurement Implementation in Effectiveness Procurement of Goods and Services: (Case Study at PT. KERETA API INDONESIA (PERSERO)) Hendayani , Ratih; Fauzi, Putri Aulia Fariha
International Journal of Entrepreneurship and Business  Management Vol. 1 No. 2 (2022)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.683 KB) | DOI: 10.54099/ijebm.v1i2.368

Abstract

The use of technology in the business industry in Indonesia provides opportunities for encouraging the industry to optimize technological developments that are getting better. The industry releases new technology to compete with its competitors. One of the strategies that can be implemented to optimize the supply chain is through the procurement of goods and services (PGS). This technology support allows companies to carry out PGS processes electronically. The research objective of this study is to determine how the relationship system specification, implementation management, governance structure, total acquisition cost, and organization characteristics to e-procurement effectiveness in implementation at PT. Kereta Api Indonesia (Persero). The analysis technique used is descriptive analysis with a quantitative method of multivariate analysis using SEM ( Structural Equation Modeling ), namely Partial Least Square (PLS) with SmartPLS software. The result of this study shows that the variables which have no effect are system specifications with implementation management, implementation management with changes in government structures, changes in government structures with e-procurement effectiveness, organizational characteristics, implementation management can mediate specification system with governance structure, implementation management can mediate specification system with total acquisition cost, implementation management can mediate specification system with organizational characteristics, government structure can mediate implementation management, and organizational characteristics can mediate implementation management with e-procurement effectiveness at PT. Kereta Api Indonesia (Persero). This research recommends PT. Kereta Api Indonesia (Persero) to continue to improve and maintain the e-procurement system so that it can continue to improve systems that facilitate relationships between companies and vendors.
Peran E-satisfaction Sebagai Variabel Intervening Dalam Pengaruh E-tailq Terhadap E-loyalty: Studi Pada Pengguna Aplikasi Pegadaian Digital Service Di Kota Bandung Rustana, Anisa Putri; Hendayani, Ratih
eProceedings of Management Vol. 11 No. 4 (2024): Agustus 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In this study, e-satisfaction and e-loyalty of Pawnshop Digital Service Application users in Bandung City arestudied in relation to electronic retail quality (e-tailQ). With causal descriptive data analysis, quantitativeresearch methodology was applied. A total of 198 people were selected as the research sample using a nonprobability sampling approach. Data was collected through the distribution of a Google Form survey, and validity,reliability, and normality tests were conducted using SPSS version 23 software for analysis. The analysisconducted using SmartPLS software version 3.2.9 produced data indicating that e-loyalty is positively influencedby website design, customer service and support, but not by reliability, privacy and security. Furthermore, esatisfaction is strongly positively influenced by website design, customer service and support, privacy and security,but not by reliability. Furthermore, although it does not moderate the relationship between e-tailq and e-loyalty,e-satisfaction has a favorable impact on e-loyalty. Based on these findings, it is recommended that PegadaianDigital Service improve responsive customer service, as well as provide website displays that present efficientinteractive features to ensure user satisfaction and their loyalty. Keyword-e-loyalty, e-satisfaction, E-TailQ, pegadaian digital service.
Pengaruh Total Quality Management Terhadap Green Innovation Melalui Corporate Social Responsibility Study Case: Jantrakakikaki Oktavian, Fadhlan Dinan; Hendayani, Ratih
eProceedings of Management Vol. 11 No. 5 (2024): Oktober 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kemajuan sektor bisnis dalam berbagai industri telah berkontribusi positif terhadap pertumbuhan ekonomi dankesejahteraan masyarakat, namun seringkali menimbulkan dampak negatif terhadap lingkungan. Untuk mengatasitantangan tersebut, perusahaan kini diharapkan dapat menerapkan inovasi Green atau ramah lingkungan dalammenjalankan operasionalnya. Jantrakakikaki merupakan perusahaan yang bergerak dibidang industri jasa otomotifyang telah menerapkan inovasi Green sejak tahun 2011 dalam mendukung keberlanjutan lingkungan dan telahmenerapkan manajemen mutu sesuai dengan mutu ISO 9001. Meskipun telah menerapkan manajemen mutu daninovasi Green dalam menjalankan operasionalnya, Jantrakakikaki belum mengetahui sejauh mana penerapan tersebutberjalan. Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk mengidentifikasi pengaruh Total QualityManagement terhadap Green Innovation yang dimediasi oleh Corporate Social Responsibility pada Jantrakakikaki.Penelitian ini menggunakan metode kuantitatif dan teknik pengumpulan data primer diperoleh melalui penyebarankuesioner terhadap 210 responden karyawan Jantrakakikaki. Analisis data menggunakan teknik analisis, yaitu SEMPLSmenggunakan software SmartPLS 4.0 Hasil yang ditemukan bahwa Total Quality Management memilikipengaruh signifikan serta positif terhadap Green Innovation pada Jantrakakikaki. Total Quality Management memilikipengaruh signifikan serta positif terhadap Corporate Social Responsibility. Sedangkan pada variabel Corporate SocialResponsibility memiliki pengaruh signifikan terhadap Total Quality Management dan Green Innovation dapatmemediasi keduanya. Berdasarkan penelitian ini diharapkan dapat membantu mengetahui dan mengevaluasipenerapan Total Quality management dan sejauh mana penerapan Green Innovation pada Jantrakakikaki.Rekomendasi hasil yang diberikan yaitu melakukan evaluasi terhadap penerapan manajemen mutu untuk dapat lebihmeningkatkan enam aspek yang terdapat dalam Total Quality management. Selain itu diharapkan Jantrakakikaki dapatmempertahankan dan terus berinovasi dalam upaya terhadap keberlanjutan lingkungan. Kata Kunci-total quality management, green innovation, corporate social responsibility.
The Influence of E-Service Quality on Continuance Intention with Customer Satisfaction as an Intervening Variable on LinkAja Application Users in Bandung City Ratu Edo, Jimmy Julio; Hendayani, Ratih
International Journal of Business, Management and Economics Vol. 4 No. 2 (2023): International Journal of Business, Management and Economics
Publisher : Training & Research Institute - Jeramba Ilmu Sukses (TRI-JIS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijbme.v4i2.1090

Abstract

The development of electronic money in Indonesia has made many people start to switch to digital payment modes as an easy solution for conducting various non-cash transactions. The city of Bandung, one of the most densely populated cities in Indonesia, is the city with the most digital payment users. One of the digital payment applications used is LinkAja. This research was conducted to determine the factors that influence the intention to continue the use of the LinkAja application in the city of Bandung. These factors include e-service quality, customer satisfaction, perceived trust, perceived risk. convenience, social value, attitude, and effort expectancy. This study used a quantitative method through data collection by distributing questionnaires online to people who live in the city of Bandung as many as 260 respondents. Data analysis techniques using Structural Equation Modeling (SEM), that is Partial Least Square (PLS) with SmartPLS v.3.2.9 software. Based on the analysis that has been done, the findings in this study indicate that perceived trust, convenience, and social value have a significant positive effect on customer satisfaction. Then, customer satisfaction has a significant positive effect on attitude. Besides that, e-service quality significant positive effect on perceived trust, customer satisfaction, continuance intention, attitude, and effort expectancy LinkAja application users in the city of Bandung. Meanwhile, Attitude also has a significant positive effect on continuance intention, the perceived risk has no significant negative effect on continuance intention. However, effort expectancy has no significant positive effect on continuance intention directly to LinkAja application users in the city of Bandung. This study recommends that LinkAja application service providers must maintain its service quality and create competitive advantages in service quality, so that the number of customer satisfaction and continuance intention to continue the use of the LinkAja application in the city of Bandung increase.
Co-Authors Adhi Prasetio Adimah, Nurul Ahmad, Mokhtarrudin Akhmad Yunani Alamsyah, Rachel Anggraini Amira Lalitya Ekhaputri Amira Lalitya Ekhaputri Anggun Permata Sari Anita Silvianita Annisa Nurbaiti Ariel Axton Emmanuel Arlisa, Berliana Rizki Ashari, Fatur Rohmat Astrie Krisnawati Aulia Fariha Fauzi, Putri bin Abu Sujak, Aznul Fazrin Bondatama, Nofrizal Chalarhena, Novinda Cut Tamara Falajunah Danial, Jihan Nabilah Dedi Iskamto Dini Turipanam Alamanda Dudi Pratomo Dwi Fitrizal Salim Elvara Hana Salsabila Kusbiantara Fadhilah Fadhilah Fajra Octrina Farah Alfanur Fauzi, Putri Aulia Fariha Ferdy Ilham Muhammad Zam Zam Ganesan, Yuvaraj Habiba Putri Amelia Hani Gita Ayuningtias Indira Rachmawati Irwana, Randi Jimmy Julio Ratu Edo Johan, Petrus Kiki Sudiana Mahendra Fakhri Mahir Pradana Mangsor, Miza Maya Ariyanti Mentari, Alisya Fathia Mochamad Shahbaz Van Ahsen Muhammad Fadhel Gunawan Naufal Setiawan Nissa Rawindadefi Nora Amelda Rizal Nur Aisa, Riski Delfi Nurhasan, Rohimat Nurida Dhatin Afiza Rachman Oktavian, Fadhlan Dinan Putri Linggasari Sofi Putri, Salsa Vannesa Putu Nina Madiawati R. Amalina Dewi Kumalasari R. Nurafni Rubiyanti Rafidah, Ghina Raja Razali, Raja Razana Ratu Edo, Jimmy Julio Rayhan, Maulida Martyra Ridwan Purwanadita Riska Sukmawati Riski Delfi Nur Aisa Riski Taufik Hidayah Rizqi Aina ruben shosa shobura Rustana, Anisa Putri Sabilla, Rilla Umaya Setiadi Setiadi Surya Pangestika Tatang Mulyana Taufani, Arfian Husni wiji safitri Wira Pramana Putra Yalviolita, Cantika Zahid, Azham Zahra Athaluthfi Zansabila Yustika Putri