Article Per Year (5 Year)
p-Index From 2020 - 2025
5.454
P-Index
This Author published in this journals
All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis The Asian Journal of Technology Management (AJTM) Agricore: Jurnal Agribisnis dan Sosial Ekonomi Pertanian Unpad Jurnal Mirai Management Widya Cipta : Jurnal Sekretari dan Manajemen Jurnal Manajemen Indonesia Jurnal Studi Manajemen dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) JMM (Jurnal Masyarakat Mandiri) SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Journal of Humanities and Social Studies Sosiohumanitas: Jurnal Ilmu-Ilmu Sosial dan Humaniora Jurnal Ilmu Sosial Politik dan Humaniora (Jisora) International Journal of Economics, Business and Accounting Research (IJEBAR) JSMA (Jurnal Sains Manajemen dan Akuntansi) Cakrawala Repositori Imwi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Business, Management and Economics Sawala : Jurnal pengabdian Masyarakat Pembangunan Sosial, Desa dan Masyarakat Jurnal Abdi Masyarakat Indonesia Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Prosiding Konferensi Nasional PKM-CSR Journal Of World Science Economic Reviews Journal International Journal of Entrepreneurship and Business Management eProceedings of Management IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah International Journal of Digital Marketing
Ratih Hendayani
Universitas Telkom
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

Published : 45 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 45 Documents
Search

 1   2   3   4   5 
Analysis of E-Procurement Implementation in Effectiveness Procurement of Goods and Services: (Case Study at PT. KERETA API INDONESIA (PERSERO)) Hendayani , Ratih; Fauzi, Putri Aulia Fariha
International Journal of Entrepreneurship and Business  Management Vol. 1 No. 2 (2022)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia (ADPEBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.683 KB) | DOI: 10.54099/ijebm.v1i2.368

Abstract

The use of technology in the business industry in Indonesia provides opportunities for encouraging the industry to optimize technological developments that are getting better. The industry releases new technology to compete with its competitors. One of the strategies that can be implemented to optimize the supply chain is through the procurement of goods and services (PGS). This technology support allows companies to carry out PGS processes electronically. The research objective of this study is to determine how the relationship system specification, implementation management, governance structure, total acquisition cost, and organization characteristics to e-procurement effectiveness in implementation at PT. Kereta Api Indonesia (Persero). The analysis technique used is descriptive analysis with a quantitative method of multivariate analysis using SEM ( Structural Equation Modeling ), namely Partial Least Square (PLS) with SmartPLS software. The result of this study shows that the variables which have no effect are system specifications with implementation management, implementation management with changes in government structures, changes in government structures with e-procurement effectiveness, organizational characteristics, implementation management can mediate specification system with governance structure, implementation management can mediate specification system with total acquisition cost, implementation management can mediate specification system with organizational characteristics, government structure can mediate implementation management, and organizational characteristics can mediate implementation management with e-procurement effectiveness at PT. Kereta Api Indonesia (Persero). This research recommends PT. Kereta Api Indonesia (Persero) to continue to improve and maintain the e-procurement system so that it can continue to improve systems that facilitate relationships between companies and vendors.
Peran E-satisfaction Sebagai Variabel Intervening Dalam Pengaruh E-tailq Terhadap E-loyalty: Studi Pada Pengguna Aplikasi Pegadaian Digital Service Di Kota Bandung Rustana, Anisa Putri; Hendayani, Ratih
eProceedings of Management Vol. 11 No. 4 (2024): Agustus 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In this study, e-satisfaction and e-loyalty of Pawnshop Digital Service Application users in Bandung City arestudied in relation to electronic retail quality (e-tailQ). With causal descriptive data analysis, quantitativeresearch methodology was applied. A total of 198 people were selected as the research sample using a nonprobability sampling approach. Data was collected through the distribution of a Google Form survey, and validity,reliability, and normality tests were conducted using SPSS version 23 software for analysis. The analysisconducted using SmartPLS software version 3.2.9 produced data indicating that e-loyalty is positively influencedby website design, customer service and support, but not by reliability, privacy and security. Furthermore, esatisfaction is strongly positively influenced by website design, customer service and support, privacy and security,but not by reliability. Furthermore, although it does not moderate the relationship between e-tailq and e-loyalty,e-satisfaction has a favorable impact on e-loyalty. Based on these findings, it is recommended that PegadaianDigital Service improve responsive customer service, as well as provide website displays that present efficientinteractive features to ensure user satisfaction and their loyalty. Keyword-e-loyalty, e-satisfaction, E-TailQ, pegadaian digital service.
Pengaruh Total Quality Management Terhadap Green Innovation Melalui Corporate Social Responsibility Study Case: Jantrakakikaki Oktavian, Fadhlan Dinan; Hendayani, Ratih
eProceedings of Management Vol. 11 No. 5 (2024): Oktober 2024
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kemajuan sektor bisnis dalam berbagai industri telah berkontribusi positif terhadap pertumbuhan ekonomi dankesejahteraan masyarakat, namun seringkali menimbulkan dampak negatif terhadap lingkungan. Untuk mengatasitantangan tersebut, perusahaan kini diharapkan dapat menerapkan inovasi Green atau ramah lingkungan dalammenjalankan operasionalnya. Jantrakakikaki merupakan perusahaan yang bergerak dibidang industri jasa otomotifyang telah menerapkan inovasi Green sejak tahun 2011 dalam mendukung keberlanjutan lingkungan dan telahmenerapkan manajemen mutu sesuai dengan mutu ISO 9001. Meskipun telah menerapkan manajemen mutu daninovasi Green dalam menjalankan operasionalnya, Jantrakakikaki belum mengetahui sejauh mana penerapan tersebutberjalan. Berdasarkan permasalahan tersebut, penelitian ini bertujuan untuk mengidentifikasi pengaruh Total QualityManagement terhadap Green Innovation yang dimediasi oleh Corporate Social Responsibility pada Jantrakakikaki.Penelitian ini menggunakan metode kuantitatif dan teknik pengumpulan data primer diperoleh melalui penyebarankuesioner terhadap 210 responden karyawan Jantrakakikaki. Analisis data menggunakan teknik analisis, yaitu SEMPLSmenggunakan software SmartPLS 4.0 Hasil yang ditemukan bahwa Total Quality Management memilikipengaruh signifikan serta positif terhadap Green Innovation pada Jantrakakikaki. Total Quality Management memilikipengaruh signifikan serta positif terhadap Corporate Social Responsibility. Sedangkan pada variabel Corporate SocialResponsibility memiliki pengaruh signifikan terhadap Total Quality Management dan Green Innovation dapatmemediasi keduanya. Berdasarkan penelitian ini diharapkan dapat membantu mengetahui dan mengevaluasipenerapan Total Quality management dan sejauh mana penerapan Green Innovation pada Jantrakakikaki.Rekomendasi hasil yang diberikan yaitu melakukan evaluasi terhadap penerapan manajemen mutu untuk dapat lebihmeningkatkan enam aspek yang terdapat dalam Total Quality management. Selain itu diharapkan Jantrakakikaki dapatmempertahankan dan terus berinovasi dalam upaya terhadap keberlanjutan lingkungan. Kata Kunci-total quality management, green innovation, corporate social responsibility.
The Influence of E-Service Quality on Continuance Intention with Customer Satisfaction as an Intervening Variable on LinkAja Application Users in Bandung City Ratu Edo, Jimmy Julio; Hendayani, Ratih
International Journal of Business, Management and Economics Vol. 4 No. 2 (2023): International Journal of Business, Management and Economics
Publisher : Training & Research Institute - Jeramba Ilmu Sukses (TRI-JIS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijbme.v4i2.1090

Abstract

The development of electronic money in Indonesia has made many people start to switch to digital payment modes as an easy solution for conducting various non-cash transactions. The city of Bandung, one of the most densely populated cities in Indonesia, is the city with the most digital payment users. One of the digital payment applications used is LinkAja. This research was conducted to determine the factors that influence the intention to continue the use of the LinkAja application in the city of Bandung. These factors include e-service quality, customer satisfaction, perceived trust, perceived risk. convenience, social value, attitude, and effort expectancy. This study used a quantitative method through data collection by distributing questionnaires online to people who live in the city of Bandung as many as 260 respondents. Data analysis techniques using Structural Equation Modeling (SEM), that is Partial Least Square (PLS) with SmartPLS v.3.2.9 software. Based on the analysis that has been done, the findings in this study indicate that perceived trust, convenience, and social value have a significant positive effect on customer satisfaction. Then, customer satisfaction has a significant positive effect on attitude. Besides that, e-service quality significant positive effect on perceived trust, customer satisfaction, continuance intention, attitude, and effort expectancy LinkAja application users in the city of Bandung. Meanwhile, Attitude also has a significant positive effect on continuance intention, the perceived risk has no significant negative effect on continuance intention. However, effort expectancy has no significant positive effect on continuance intention directly to LinkAja application users in the city of Bandung. This study recommends that LinkAja application service providers must maintain its service quality and create competitive advantages in service quality, so that the number of customer satisfaction and continuance intention to continue the use of the LinkAja application in the city of Bandung increase.
Optimizing Risk Management and Operational Efficiency in Self-Propelled Oil Barge Operations Using AHP and FMEA: A Case Study at PT. Faher Hayat Bersatu Bondatama, Nofrizal; Hendayani, Ratih
eProceedings of Management Vol. 12 No. 4 (2025): Agustus 2025
Publisher : eProceedings of Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to optimize risk management and operational efficiency in self-propelled oil barge operations at PT.Faher Hayat Bersatu. As part of the maritime logistics sector, the company operates in an environment that demandsboth high reliability and strong risk mitigation strategies. Effective decision-making under such conditions requires astructured, data-driven approach that can address both performance priorities and operational vulnerabilities. To achievethis, the study integrates two well-established methodologies: the Analytic Hierarchy Process (AHP) and Failure Modeand Effects Analysis (FMEA). The AHP method is used to determine the relative importance of various operationalcriteria and sub-criteria, with results indicating that “Fuel Cost” and “Timely Delivery” are the most critical factors.Concurrently, FMEA is utilized to assess potential failure modes, identifying “Fuel Leakage” as having the highest RiskPriority Number (RPN), marking it as the most severe risk. The integration of AHP and FMEA provides acomprehensive framework that enables companies to prioritize operational focus areas while systematically addressingthe risks associated with them, thereby supporting strategic planning and continuous performance improvement.Keywords: AHP, FMEA, Risk Management, Operational Efficiency, Oil Barge
Co-Authors Adhi Prasetio Ahmad, Mokhtarrudin Akhmad Yunani Alamsyah, Rachel Anggraini Amira Lalitya Ekhaputri Amira Lalitya Ekhaputri Anggun Permata Sari Anita Silvianita Annisa Nurbaiti Ariel Axton Emmanuel Arlisa, Berliana Rizki Astrie Krisnawati bin Abu Sujak, Aznul Fazrin Bondatama, Nofrizal Chalarhena, Novinda Cut Tamara Falajunah Danial, Jihan Nabilah Dedi Iskamto Dini Turipanam Alamanda Dudi Pratomo Dwi Fitrizal Salim Elvara Hana Salsabila Kusbiantara Fajra Octrina Farah Alfanur Fauzi, Putri Aulia Fariha Ferdy Ilham Muhammad Zam Zam Ganesan, Yuvaraj Habiba Putri Amelia Hani Gita Ayuningtias Indira Rachmawati Jimmy Julio Ratu Edo Johan, Petrus Kiki Sudiana Mahendra Fakhri Mahir Pradana Mangsor, Miza Maya Ariyanti Mochamad Shahbaz Van Ahsen Muhammad Fadhel Gunawan Naufal Setiawan Nissa Rawindadefi Nora Amelda Rizal Nurhasan, Rohimat Nurida Dhatin Afiza Rachman Nurul Adimah Oktavian, Fadhlan Dinan Putri Aulia Fariha Fauzi Putri Linggasari Sofi Putu Nina Madiawati R. Amalina Dewi Kumalasari R. Nurafni Rubiyanti Raja Razali, Raja Razana Ratu Edo, Jimmy Julio Ridwan Purwanadita Riska Sukmawati Riski Delfi Nur Aisa Riski Taufik Hidayah Rizqi Aina ruben shosa shobura Rustana, Anisa Putri Sabilla, Rilla Umaya Setiadi Setiadi Surya Pangestika Tatang Mulyana wiji safitri Wira Pramana Putra Yalviolita, Cantika Zahid, Azham Zahra Athaluthfi Zansabila Yustika Putri