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MANAJEMEN KONFLIK DALAM TIM PELAYANAN KEBIDANAN: STUDI KASUS DAN STRATEGI PENYELESAIAN Sri Rahma Friani; Meli Safreni Turnip; Adventides Natali Siahaan
Jurnal Minfo Polgan Vol. 11 No. 2 (2022): Article Research
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v11i2.15402

Abstract

The midwifery care team, comprised of various professionals such as midwives, doctors, nurses, and other support staff, is a crucial unit in providing maternal and child health care. However, diverse backgrounds, experiences, perceptions, and high work pressure often trigger conflict. Poorly managed conflict can negatively impact team communication, staff job satisfaction, and, most importantly, patient quality and safety. This literature review aims to explore common sources of conflict within midwifery care teams, analyze their impact, and identify effective conflict management strategies. The review indicates that intrapersonal, interpersonal, and interprofessional conflict often arise from differences in role perceptions, time pressure, workload, and communication styles. The most effective conflict resolution strategies involve open communication, mediation, collaboration, and the development of negotiation skills. Successful implementation requires strong leadership to create a supportive team culture that promotes dialogue and is oriented toward problem-solving.
PENERAPAN LEAN MANAGEMENT DALAM PROSES PERSALINAN UNTUK EFISIENSI DAN KESELAMATAN PASIEN Sri Rahma Friani; Meli Safreni Turnip; Adventides Natali Siahaan
Jurnal Minfo Polgan Vol. 11 No. 1 (2022): Article Research
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v11i1.15403

Abstract

The birth process, although a natural event, often involves a series of complex workflows that can potentially generate waste and risks to the safety of mothers and babies. Lean Management, a management philosophy focused on eliminating waste and creating value, has proven effective across various industries, including healthcare. This literature review aims to explore the application of Lean Management in the birth process, analyzing its impact on operational efficiency and patient safety. The review results indicate that the application of Lean principles such as value identification, value stream mapping, continuous flow, pull systems, and continuous improvement (kaizen) can reduce waiting times, medical errors, costs, and increase patient and staff satisfaction. Implementation challenges include resistance to change, training needs, and leadership commitment. The integration of Lean Management can optimize the birth process, making it more efficient, safe, and patient-centered.