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Journal : Jurnal Teknik Informatika (JUTIF)

IT GOVERNANCE AUDIT AT THE KAMPAR REGENCY LIBRARY AND ARCHIVES DEPARTMENT USING COBIT 2019 AND ITIL 4 Bayu Putra; Muhammad Jazman; Megawati Megawati; Febi Nur Salisah
Jurnal Teknik Informatika (Jutif) Vol. 3 No. 6 (2022): JUTIF Volume 3, Number 6, December 2022
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jutif.2022.3.6.406

Abstract

Information Technology (IT) is a tool that plays an important role in helping improve the effectiveness and efficiency of a company's or organization's business processes. The Kampar Regency Library and Archives Service uses the Integrated Library System (INLIS) Lite to support operational, management, and decision-making functions in the library. However, the use of INLIS Lite has not been fully utilized properly, for this reason it is necessary to carry out an IT governance audit. The audit process aims to determine the extent of IT performance, human resources, and the level of IT maturity in the library. This study uses Control Objective for Information and Related Technology (COBIT) 2019 and Information Technology Infrastructure Library (ITIL) 4 to conduct audits. With the findings of the audit results obtained eight process domains, namely APO02 and APO012 domains are at level 1 (Performed) in the Largely Achieved category, APO09 and BAI08 domains are at level 2 (Managed) in the Largely Achieved category, domains APO013, BAI05 and MEA01 are in the Largely Achieved, and the APO07 domain is at level 4 (Predictable) and in the Fully Achieved category. In addition to the audit, an assessment of the capability level was also carried out using the Servqual Model and Importance Performance Analysis with the results of obtaining 2 criteria in quadrant A, 1 criterion in quadrant B, 2 criteria in quadrant C and 3 criteria in quadrant D. This study also provides recommendations for improvement using SWOT model approach refers to ITIL 4.
ANALYSIS OF E-OFFICE SYSTEM USER SATISFACTION AT LAND OFFICE PEKANBARU CITY USING END USER COMPUTING SATISFACTION METHOD Fachrurozi; Febi Nur Salisah; Tengku Khairil Ahsyar
Jurnal Teknik Informatika (Jutif) Vol. 4 No. 3 (2023): JUTIF Volume 4, Number 3, June 2023
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2023.4.3.723

Abstract

An E-Office system is available at the National Land Agency, which is part of the Ministry of Agrarian Affairs and Spatial Planning and the National Land Agency. It is designed to make office administration easier. However, the use of E-Office is still not optimally used, such as the minutes feature that is underused, errors in sending letters that are sent not as desired, the dashboard display is less attractive and the guide menu cannot be accessed because of a link error. The purpose of this study is to evaluate user satisfaction with the E-Office system and identify its results. The End User Computing Satisfaction (EUCS) method with six variables (content, accuracy, format, ease of use, timeliness, user satisfaction) was used by researchers to assess user satisfaction with the E-Office system. 37 individuals from the E-Office system user population comprised the sample. The results of the proposed hypothesis test show that the hypothesis is accepted and has a significant effect of 78.9% on user satisfaction.
CYBERBULLYING SENTIMENT ANALYSIS OF INSTAGRAM COMMENTS USING NAÏVE BAYES CLASSIFIER AND K-NEAREST NEIGHBOR ALGORITHM METHODS Anisa Nirmala, Fitri; Jazman, Muhammad; Rozanda, Nesdi Evrilyan; Salisah, Febi Nur
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 5 (2024): JUTIF Volume 5, Number 5, Oktober 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.5.1997

Abstract

The high number of social media users presents major threats and risks, such as cyberbullying Cyberbullying or cyberbullying is one of the negative impacts of the rapid development of technology and social media. Sentiment Analysis is a technique for extracting text data to obtain information about positive, neutral or negative sentiment. One of Indonesian social media that often gets user sentiment through social media is Instagram. By using the Text Mining technique, the classification method will determine whether a sentiment is positive, neutral or negative. This research uses the Naïve Bayes Classifier (NBC) and K-Nearest Neighbor (KNN) methods with tf-idf weighting accompanied by the addition of an emotional icon (emoticon) conversion feature to determine the existing sentiment classes from tweets about Instagram users. The results of calculations using the first three methods using the Partitionong model, the results using the Naive Bayes method, get an accuracy value of 91.25%, a recall value of 92% and a precision value of 90% and calculations using the KNN method have an accuracy value of 67%, a recall value of 49% and a precision value of 34 %. So it can be concluded that the Naïve Bayes Classifier algorithm has the best performance.
EVALUATION OF MATURITY LEVEL AND DESIGN OF INCIDENT MANAGEMENT SOP IN ACADEMIC INFORMATION SYSTEM USING ITIL V4 Febrian, Dany; Salisah, Febi Nur; Megawati, Megawati; M.Afdal; Marsal, Arif
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2286

Abstract

STIKES is one of the universities that organizes study programs that focus on Health Professional Education, one of which is STIKES XYZ Pekanbaru. STIKES XYZ should be able to utilize technology to support the performance and processes carried out in the educational environment. The Academic Information System (SIADAK) is a system at STIKES XYZ which is used by all lecturers and students. This system can be accessed online, however, the process that occurs when the system is used does not necessarily run well, there are still several things that must be considered, starting from maintenance and management of problems that occur. Therefore, maturity level measurements are carried out as well as designing standard operational procedures for incident management. This research uses the Information Technology Infrastructure Library Framework 4 and uses incident management practice as a guide for measuring maturity levels and designing SOPs for handling problems. Based on the results of data collection and processing based on practice incident management, it was found that the maturity level was at level 2 (Repeatable) and the SOP for handling problems was designed. Based on the results of the maturity level and the design of SOPs for handling problems with the academic information system, they can be used as a reference to further improve the quality of services and the quality of the Academic Information System.
Co-Authors A Anggraini Afdal Muhammad Efendi Ahsyar, Tengku Khairil Anggi Widya Atma Nugraha Anggia Anfina Anisa Nirmala, Fitri Anwar, Tengku Khairil Arabiatul Adawiyah Arif Marsal Arif Marsal Arif Marsal Arrazak, Fadlan Bayu Putra Danil Risaldi Darmawan, Reza Dewi Astuti Efendi, Harisman Eki Saputra Eki Saputra Eki Saputra Elin Haerani Endah Purnamasari Esis Srikanti Fachrurozi Fadhilah Syafria Fadil Rahmat Andini Febrian, Dany Fernanda, Ustara Dwi Fiki Fitri Wulandari Fitriah, Ma’idatul Fitriah, Ma’idatul Fitriani Muttakin Fitriani Muttakin Giansyah, Qhoiril Aldi Gustinov, Mhd Dion Hasbi Sidiq Arfajsyah Hendri, Desvita Husaini, Fahri Idria Maita Idria Maita Idria Maita Idriani R, Nova Imam Muttaqin Indah Lestari, Indah Indri Dian Pertiwi Inggih Permana Intan, Sofia Fulvi Jayadi, Puguh Jazman , Muhammad Jazman, Muhammad Kusuma, Gathot Hanyokro Leony Lidya M Afdal M. Afdal M. Afdal M. Afdal M.Afdal Maulana, Rizki Azli Mawaddah, Zuriatul Mega wati, Mega Megawati Megawati - Megawati Megawati Mona Fronita, Mona Mubarak MR, Najmuddin Muhammad Afdal Muhammad Iqbal Indrawan Muhammad Jazman Muhammad Luthfi Muhammad Luthfi Hamzah Muhammad Munawir Arpan Munzir, Medyantiwi Rahmawita Mustakim Mustakim Muttakin, Fitriani Nabila Putri Nailul Amani Nardialis Nardialis Nasution, Nur Shabrina Naufal Fikri, R. Adlian Nesdi Evrilyan Rozanda Nesdi Evrilyan Rozanda Norhavina Norhavina Nuraisyah Nuraisyah Nurkholis Nurkholis Nurrahma, Intan Puput Iswandi Putri, Amanda Iksanul Rahmawita M, Medyantiwi Rahmawita, Medyantiwi Rangga Arief Putra Ria Agustina Rice Novita Rizka Fitri Yansi Rizki Pratama Putra Agri Rozanda, Nesdi Evrilyan Sanusi Saputri, Setia Ningsih Sari, Gusmelia Puspita Sarjon Defit Setiawati, Elsa Shir Li Wang Shulhan Abdul Gofar Siti Zainah Sulthan Habib Suryani Suryani Susilawati, Susilawati Syahri, Alfi Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Syarif, Yulia Tengku Khairil Ahsyar Tengku Khairil Ahsyar Tengku Khairil Ahsyar Tengku Khairil Ahsyar Tshamaroh, Muthia Uci Indah Sari Winda Wahyuti Wira Mulia, M. Roid Zarnelly Zarry, Cindy Kirana