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All Journal Journal of Accounting Science Journal Of Nursing Practice Majalah Ekonomi Jurnal Penamas Adi Buana Jurnal Manajerial JURNAL LENTERA BISNIS BALANCE: Economic, Business, Management and Accounting Journal International Journal of Economics, Business and Accounting Research (IJEBAR) Journal of Economics and Business UBS Jurnal EduHealth Journal Peqguruang: Conference Series Open Access Health Scientific Journal Journal of Science Instruction and Technology BULETIN BISNIS & MANAJEMEN (BBM) Jurnal Kreativitas dan Inovasi (Jurnal Kreanova) Journal for Quality in Public Health Karya Kesehatan Siwalima EKOBIS ABDIMAS : Jurnal Pengabdian Masyarakat Holistik Jurnal Kesehatan Journal Of Health Science Community Journal of Global Research in Public Health Journal of Hospital Management and Services Indonesian Journal of Nutritional Epidemiology and Reproductive Journal for Research in Public Health
Nurdina Nurdina
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Journal : Jurnal Manajerial

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Membangun Kepuasan Karir Dengan Kecerdasan Emosional Dan Perilaku Inovatif: Moderasi Efikasi Diri noerchoidah, noerchoidah -; Nurdina, Nurdina
Jurnal Manajerial Vol 11 No 01 (2024): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v11i01.6186

Abstract

Background – Observing the practical conditions at the bank, frontline employees are the main gateway for the company to serve customers. Frontline employees as an indicator of success in customer service. Employees in the service department often experience stress when dealing with many customers with various problems and characters. Therefore, emotional intelligence and innovative behavior are needed in providing services in dealing with customers in different ways. Innovative behavior can encourage career satisfaction for private bank employees in Surabaya. Objectives – This research examines the moderating influence of emotional intelligence, innovative behavior, career satisfaction, and self-efficacy. Design/ Method/ Approach - The research method uses a quantitative explanatory research design. Questionnaires are used to collect data either directly from respondents or through the Google form. Purposive sampling technique was used to take samples from 156 private bank employees in Surabaya. The collected data were analyzed using SEM-PLS. Results and Discussion – The research results show that emotional intelligence has a positive and significant effect on innovative behavior. Innovative behavior has a positive and significant effect on employee career satisfaction, Emotional intelligence has a positive and significant effect on career satisfaction, Innovative behavior mediates between emotional intelligence and career satisfaction, Self-efficacy moderates between emotional intelligence and innovative behavior, Self-efficacy moderates between emotional intelligence and employee career satisfaction private bank in Surabaya. Conclusion – Emotional intelligence can increase innovative behavior and career satisfaction. Innovative behavior can mediate emotional intelligence and career satisfaction. Self-efficacy can moderate between emotional intelligence on innovative behavior and emotional intelligence on career satisfaction. Research Implications – This study provides recommendations to private bank leaders in Surabaya to pay attention to managing and motivating emotional intelligence, innovative behavior, self-efficacy, and employee career satisfaction to improve performance. Research Limitations - The research sample was only private bank employees in the Surabaya area. Comparative research can be conducted on government bank employees to compare findings. This research was carried out in a cross section manner where only observations were made at the time of the research, preferably requiring longitudinal research.
Co-Authors Abas, Ibnu Adi Sutrisni Agusta Dian Ellina Aji Prasetyo, Aji Alfia, Nida Aminundin, Aminundin Andhika Cahyono Putra Aprin Rusmawati Ardhiani, Mutiara Rachma Ariprabowo, Tri Aristha Purwanthari sawitri Assidiq, Muhammad Ati, Felomene Dian Sulistyananing Atik Setiawan Wahyuningsih Bayu Adi Bayu Rama Laksono Benny Yoga Satria Byba Melda Suhita Cahyani, Amelia Ayu Riska Cahyono M. Wijanarko, Dwi Christina Menuk Sri Handayani Edi Sulistyawan Estiasih, Soffia Pudji Ety Diana Sulistyawati Fachrudy Asj’ari Farah Tifanny Aisyah Anindya Putri Fazrin, Intan Ferry Hariawan Firdausia, Yuli Kurnia Fitria, Anjar Resti Frisyanto, Balqis Khairunisa Gustira, Dias Hadi Santoso Hari Rachmawati Harli, Kurnia I Made Bagus Dwiarta Indah Ayu Avilia Indarti, Daru Indasah Ira Nurdiana Joko Prasetyo Katmini Kusuma Wardani, Lingga Latif, Nashrudin Lestari, Iriyanti Ayu Malairu, Hildegardis Indah R Mayta Sari Dwianggimawati Miranti Moch Munir Rachman Mochklas, Mochamad Mohammad Afrizal Miradji MULYADI Munir Rachman Nashrudin Latif Nashrudin Latif Nelsent Oiyan Dimas Karyoto noer choidah Noerchoidah Nur Khalilah Nurwijayanti Nurwijyanti Nurwijyanti Pangestu, Septiawan Rizky Pety Merita Sari Purwasih, Yefi Putri, Nabila Maulidya R Yudi Sidharta Ratna Wardani Ridha Rachmathiany Rossitika, Amanda Rizky Sandu Siyoto Santika, I Made Setyo Wahyudi Sidharta, R. Yudi Sidharta, Yudi Sigit Prihanto Utomo Silviana Anggraini Ardya Putri Siti, Patimah Solihin Solihin Sri Rezeki Pettalolo Sugiati Sugiati Suhardiyah, Martha Suharyanto Sukandani, Yuni Syarli, Syarli Titin Susiyanti Tri Ariprabowo Wabula, Irfan Widhayani Puri S Widiar Onny Kurniawan Yessi Irvina Tombokan Yoga Satria , Benny Yuli Peristiowati, Yuli Yuliani Ningsih Yulianti, Desak Made Yuly Periostiawati Yuly Peristiowati