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ENDANG NURHAYATI
Institut Pertanian Bogor Jl. Dramaga Bogor
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : Islamic Micro Finance Journal

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Enhancing Public Service Quality Through the Lens of Islamic Economics Nurhayati, Endang; Mustafidah, Wiwit
Islamic Micro Finance Journal Vol. 2 No. 1 (2025): Edisi IV, Februari 2025
Publisher : Institut Agama Islam Al-Fatimah Bojonegoro

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Abstract

This study aims to evaluate the quality of public services from an Islamic economic perspective. A qualitative method was employed, with data collected through observation, interviews, and documentation techniques. The study was conducted in Dasri Village, Tegalsari Subdistrict, Banyuwangi District, East Java, Indonesia. The findings highlight several key indicators of public service quality in governance based on an Islamic perspective: fairness, transparency and accountability, community welfare, and community participation in decision-making. Fairness is implemented by the government through the principle of Amanah, emphasizing sincerity and a free-of-charge service system. Transparency and accountability are demonstrated through an open system without concealed information, allowing the public to access all relevant processes. Community participation in decision-making is facilitated through regular meetings and discussion forums, enabling the government to incorporate community input and actively involve citizens. Lastly, community welfare is promoted by ensuring effective access to services and fostering strong relationships between the village government and its residents
Co-Authors Adi Sutrisno Anggia Suci Pratiwi Anita Triastuti Arini, Bunga Candra Nur Avi Meilawati Chinda Pandu Permana Dini, Anggra Doni Dwi Hartanto Fatonah, Devi Umi G.A.P. Suprianti Hardiyanto Hardiyanto Hasanah, Eryneta Nurul Heru, Azis I Dewa Putu Wijana Konradus Silvester Jenahut Lamri Margana Margana Mulyana Mulyana Munif, Muhammad Robiul Nadzari, Puput Fatikhah Ningrum, Dela Octavia Nooryastuti, Nandyan Ayu Nurdin, Rahil Rohimah Pratomo Widodo Purbosari, Riris Rahmi D Andayani, Rahmi D Rochma, Anis Firdatul Safa, Bilqis Salsabila S. Saputra, Nur Ahmad Sari, Gita Indah Siti Mulyani Sri Hertanti Wulan Sugiarto, Tri Suharti, - Tadkiroatun Musfiroh Ummaiyah, Firda Venny Indria Ekowati Wiwit Mustafidah, Wiwit Wuri Handayani Yoni, Aisa Zuly - Qurniawati